Iberostar Heritage Grand Mencey

VIP Access

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Where to?

Dates

March 2026

April 2026

4 restaurants, breakfast, lunch, dinner served; international cuisine

Couples treatment rooms, sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Free WiFi
Air conditioning

Explore the area

Calle Doctor Jose Naveiras, 38, Santa Cruz de Tenerife, Tenerife, 38004

Place, Rambla de Santa Cruz
‪2 min walk‬
Place, Garcia Sanabria Park
‪2 min walk‬
Place, Plaza de Espana
‪13 min walk‬
Airport, Santa Cruz de Tenerife (TFN-Tenerife North)
‪11 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for Rewards members

Learn more about VIP Access

Room options

Minibar, in-room safe, individually decorated, individually furnished

Double Room

Very good

City view
334 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room (with Garden)

Wonderful

Garden view
334 sq ft
Sleeps 3
1 King Bed OR 2 Large Twin Beds

Double Room Single Use

Exceptional

City view
334 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Twin Beds

Junior Suite

Good

484 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Twin Beds

Double Room, Garden View (single use)

Very good

Garden view
388 sq ft
1 bedroom
Sleeps 1
1 King Bed OR 2 Twin Beds

Superior Double Room

Very good

City view
312 sq ft
1 bedroom
Sleeps 2
1 King Bed OR 2 Twin Beds

Suite

Exceptional

City view
549 sq ft
1 bedroom
Sleeps 3
1 Queen Bed

Family Room

Garden view
484 sq ft
Sleeps 4
1 King Bed OR 2 Twin Beds

Family Room (2 Adults & 1 Child)

Very good

City view
484 sq ft
1 bedroom
Sleeps 3
1 King Bed OR 2 Twin Beds

About the neighborhood

Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey places you next to Rambla de Santa Cruz and Garcia Sanabria Park. This 261-room, 5-star hotel has 4 restaurants, a full-service spa, and an outdoor pool.

What's nearby

Rambla de Santa Cruz - 2 min walk - 0.1 miles
Garcia Sanabria Park - 2 min walk - 0.1 miles
Plaza de Espana - 13 min walk - 0.7 miles
Tenerife Space of the Arts - 17 min walk - 0.9 miles
Tenerife Auditorium - 3 min drive - 1.4 miles

Getting around

Chimisay - 11 min drive
Tenerife South Airport (TFS) - 48 min drive

Restaurants

‪Bar-Terraza Parque García Sanabria - ‬5 min walk
‪Kiosko Numancia - ‬4 min walk
‪La SQuina - ‬5 min walk
‪Iballa Cocktail Bar - ‬1 min walk
‪Kon-Tiki - ‬1 min walk

About this property

Iberostar Heritage Grand Mencey

Iberostar Heritage Grand Mencey features a full-service spa, an outdoor pool, and a gym. You'll find limited parking. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Plasma TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and safes. Housekeeping is available on request.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.

Similar properties

Outdoor pool, pool umbrellas, sun loungers

Pool
Free WiFi
Restaurant
Air conditioning

$125 nightly

Mar 24 - Mar 25

Total with taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi and wired internet

Parking and transportation

Offsite parking available (EUR 12 per day)
Limited onsite parking
Wheelchair-accessible parking available
Onsite parking includes off-street options

Food and drink

Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 20 to 30 for adults and EUR 20 to 30 for children
2 bars/lounges
4 restaurants
A poolside bar
Snack bar/deli

Restaurants on site

Los Laureles
Los Menceyes
Restaurante Kon·Tiki
Restaurante Papa Negra

Things to do

Full-service spa
Health club
Outdoor pool
Piano
Pilates classes
Sauna
Steam room
Yoga classes

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

9 meeting rooms
Business center
Conference center

Outdoors

Garden
Terrace

Full-service spa

6 treatment rooms
Body scrubs
Body wraps
Couples treatment rooms
Facials
Hot tub
Manicures/pedicures
Massage
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
1 accessible parking space
Elevator (110 inch wide door)
Stair-free path to entrance
Visual alarms in hallways
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa

1 building
100% renewable energy
4 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% organic food
Banquet hall
Built in 1950
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organized tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Bedsheets provided

Bathroom

Bathrobes
Bathtub or shower
Free toiletries
Hair dryer
Private bathroom
Slippers
Towels provided

Entertainment

HDTV with satellite channels

Food and drink

Coffee/tea maker
Limited room service
Minibar

Air conditioning
Bulk dispensers for toiletries
Desk
Eco-friendly toiletries
Energy-saving switches in guestrooms
Individual decor
Individual furnishings
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers
Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required.

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Service animals exempt from fees

Children and extra beds

Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

Fee for buffet breakfast: approximately EUR 20 to 30 for adults, and EUR 20 to 30 for children
Nearby parking fee: EUR 12 per day (66 ft away)
Facilities fee: EUR 20 per person, per day and includes use of: spa

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Check-in: 3:00 PM
Check-out: noon
Minimum check-in age: 18

The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers limited parking.

Property Registration Number H-38-4-0000005

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a smoke detector.
The property is professionally cleaned.

Additional information about polices, regulations, and more:

Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
Registered guests are the only ones allowed in guestrooms.

Property is also known as

Grand Hotel Mencey

Hotel Iberostar Mencey

Iberostar Heritage Mencey

Iberostar Grand Hotel Mencey Santa Cruz de Tenerife

Iberostar Grand Mencey

Iberostar Heritage Grand Mencey Hotel

Iberostar Hotel Grand Mencey

Iberostar Hotel Mencey

Iberostar Mencey

Iberostar Mencey Grand Hotel

Iberostar Grand Hotel Mencey Tenerife/Santa Cruz De Tenerife

Iberostar Heritage Grand Mencey Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Hotel Santa Cruz de Tenerife

Iberostar Heritage Grand Mencey Tenerife/santa Cruz De Tenerife

Frequently asked questions

Is a free cancellation option available at Iberostar Heritage Grand Mencey?

Iberostar Heritage Grand Mencey provides free cancellation on some room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Iberostar Heritage Grand Mencey?

As of Feb 23, 2026, prices found for a 1-night stay for 2 adults at Iberostar Heritage Grand Mencey on Mar 8, 2026 start from $193.68, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Iberostar Heritage Grand Mencey?

This hotel is located in Santa Cruz de Tenerife, just steps from Rambla de Santa Cruz and Garcia Sanabria Park, and within a short walk of Canarias Regional Military Museum. You'll also find Plaza de Espana and Tenerife Space of the Arts less than a mile away.

Will I be able to park at Iberostar Heritage Grand Mencey?

Yes, there is accessible parking available.

Is a spa located at Iberostar Heritage Grand Mencey?

Spa Sensations is the hotel's spa and services include body wraps, couples treatments, mani/pedis, and massages.

Does Iberostar Heritage Grand Mencey have a casino?

No, Iberostar Heritage Grand Mencey doesn't have a casino.

Is there an indoor pool at Iberostar Heritage Grand Mencey?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Iberostar Heritage Grand Mencey?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Does Iberostar Heritage Grand Mencey have a hot tub?

Yes, this hotel has a spa tub.

Does Iberostar Heritage Grand Mencey feature a restaurant that includes a breakfast menu?

Yes, Iberostar Heritage Grand Mencey has 4 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Iberostar Heritage Grand Mencey allow pets to stay for free?

No, pets aren't allowed at Iberostar Heritage Grand Mencey though service animals are welcome.

Does Iberostar Heritage Grand Mencey have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Iberostar Heritage Grand Mencey?

The closest major airport to Iberostar Heritage Grand Mencey is Santa Cruz de Tenerife (TFN-Tenerife North), which is 8.6 mi away (24 minutes by car).

Can I book a room with a balcony at Iberostar Heritage Grand Mencey?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Does Iberostar Heritage Grand Mencey host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Iberostar Heritage Grand Mencey.

Iberostar Heritage Grand Mencey Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8/10 Good

JAMES

Nov 23, 2025

Stayed 2 nights in Nov 2025

6/10 Okay

Pia Kristine

Nov 21, 2025

Stayed 1 night in Nov 2025

8/10 Good

Darryl

Nov 17, 2025

Liked: Cleanliness, property conditions & facilities

Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.

Stayed 1 night in Nov 2025

8/10 Good

CLIFFORD

Traveled with partner

Nov 17, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Room and entire facility was spotless. Staff very helpful.

Stayed 1 night in Nov 2025

8/10 Good

herbert

Nov 13, 2025

Liked: Cleanliness, staff & service, amenities

Nice

Stayed 3 nights in Oct 2025

10/10 Excellent

Isabelle

Traveled with family and small children

Oct 21, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location and hotel

Stayed 1 night in Oct 2025

10/10 Excellent

Pratik

Oct 15, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service

Stayed 5 nights in Aug 2025

8/10 Good

Gregorio

Traveled with partner

Oct 14, 2025

Liked: Cleanliness, property conditions & facilities

Very good

Stayed 10 nights in Oct 2025

10/10 Excellent

Virgil

Traveled with partner

Oct 10, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

From the moment you walk through the front doors, elegance is everywhere you look. The staff is the most professional staff we've ever encountered ( and we've encountered a lot). The room was nice and the bed and pillows were very comfortable. We booked a balcony room that looked out over the outdoor dining area and pools. We included the breakfast and it's worth it...lots of choices for every taste. We didn't use any of the facilities because we booked tours everyday we were there, however if we'd chosen to stay in the hotel, there's tennis courts, indoor and outdoor pools, spa, sauna, massages, facials, bars restaurants. There's a huge botanical garden across the street that's worth a stroll. Absolutely worth the price.

Stayed 4 nights in Oct 2025

10/10 Excellent

Marisel

Traveled with family

Oct 7, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything!

Stayed 3 nights in Aug 2025

2/10 Terrible

Angela

Traveled with partner

Sep 22, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.

Stayed 14 nights in Sep 2025

10/10 Excellent

Kevin

Sep 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Sep 2025

10/10 Excellent

Richard

Traveled with partner

Sep 12, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.

Stayed 4 nights in Sep 2025

10/10 Excellent

Elysse

Sep 8, 2025

Stayed 8 nights in Aug 2025

8/10 Good

Justine

Aug 24, 2025

Stayed 6 nights in Aug 2025

10/10 Excellent

Richard

Traveled with family

Aug 14, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the spa at this hotel, a wonderful stay

Stayed 2 nights in Aug 2025

6/10 Okay

Ivan

Traveled with family

Aug 6, 2025

Liked: Cleanliness, property conditions & facilities, room comfort

2nd time and not the same

Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!

Stayed 3 nights in Aug 2025

10/10 Excellent

Prakash

Traveled with family

Aug 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Parking should have been included. Otherwise - great stay

Stayed 4 nights in Aug 2025

10/10 Excellent

Lee

Jul 31, 2025

Stayed 7 nights in Jul 2025

10/10 Excellent

RANDAL, Tokyo

Jul 23, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2025

10/10 Excellent

Eric

Jul 18, 2025

Liked: Staff & service, amenities, property conditions & facilities

The only downside to this hotel is that it's such a nice place with a great staff, lovely garden, beautiful swimming pool and much more. My concern is that it will be SO popular that us little people will never get a room there again! 😳🤔😄😆 A great hotel. Super wonderful staff. I'd encourage them to.expand their TV channel selection though. We would absolutely stay there again. 🙏

Stayed 7 nights in Jul 2025

10/10 Excellent

Yunia

Jul 15, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

It was great

Stayed 5 nights in Jul 2025

10/10 Excellent

Astrid

Traveled with group

Jul 13, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel, close to park ans centrally located. Friendly staff.

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Jul 6, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2025

10/10 Excellent

Kit

Traveled with partner

Jul 4, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful place, good food, staff were brilliant

Stayed 5 nights in Jun 2025

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Iberostar Heritage Grand Mencey

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Photo gallery for Iberostar Heritage Grand Mencey

Reviews

Popular amenities

Explore the area

Room options

View all photos for Double Room

Double Room

View all photos for Double Room (with Garden)

Double Room (with Garden)

View all photos for Double Room Single Use

Double Room Single Use

View all photos for Junior Suite

Junior Suite

View all photos for Double Room, Garden View (single use)

Double Room, Garden View (single use)

View all photos for Superior Double Room

Superior Double Room

View all photos for Suite

Suite

View all photos for Family Room

Family Room

View all photos for Family Room (2 Adults & 1 Child)

Family Room (2 Adults & 1 Child)

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Barceló Santa Cruz Contemporáneo

About the neighborhood

Santa Cruz de Tenerife

What's nearby

Getting around

Restaurants

About this property

Iberostar Heritage Grand Mencey

Similar properties

AC Hotel Tenerife by Marriott

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as

Frequently asked questions

Iberostar Heritage Grand Mencey Reviews

Reviews

Wonderful

9.6/10

9.2/10

9.2/10

9.2/10

Reviews

8/10 Good

JAMES