Hipotels Hipocampo Palace & Spa

5.0 star property

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Breakfast and dinner served
A spacious lobby with large windows, a central seating area, and a bar.
Terrace/patio
Interior entrance
Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Carrer S'estanyol, 13, Cala Millor, Sant Llorenc des Cardassar, Mallorca, 7560
  • Place, Punta de N'Amer
    ‪3 min walk‬
  • Place, Cala Millor Beach
    ‪3 min walk‬
  • Place, Fantasy Park
    ‪10 min walk‬

Room options

Double Room Single Use, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Double Room, Balcony

10.0 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed
  • Free WiFi

Suite, Balcony

8.6 out of 10
Excellent
(4 reviews)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Suite, Balcony (2 adults + 1 child)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Suite, Balcony (3 adults)

8.0 out of 10
Very good
(1 review)
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Double Room, Balcony (1 adult + 1 child)

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

Swim-Up Suite

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Swim-Up Suite (2 adults + 1 child)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Swim-Up Suite (3 adults)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Single Use Suite

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Single-use Swim-Up Suite

  • 560 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite (2 adults)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite (2 adults + 1 child)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite (3 adults)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite (Single Use)

  • 560 sq ft
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Serenity Suite Swim-Up (2 adults)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite Swim-Up (2 adults + 1 child)

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite Swim-Up (3 adults)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

Serenity Suite Swim-Up (Single Use)

  • 560 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Cala Millor

Hipotels Hipocampo Palace & Spa places you within a 5-minute walk of Cala Millor Beach and Punta de N'Amer. This 5-star hotel has 203 guestrooms and offers conveniences like a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Punta de N'Amer - 3 min walk - 0.2 miles
  • Cala Millor Beach - 3 min walk - 0.2 miles
  • Fantasy Park - 10 min walk - 0.5 miles
  • Playa de Sa Coma - 8 min drive - 1.4 miles
  • Strandpromenade - 8 min drive - 1.4 miles

Getting around

  • Manacor Station - 21 min drive
  • Palma de Mallorca Airport (PMI) - 63 min drive

Restaurants

  • ‪Tomeu Caldentey Cuiner - ‬16 min walk
  • ‪Amē - ‬9 min walk
  • ‪Bar Protur Safari Park - ‬17 min walk
  • ‪Leo's Restaurante - ‬9 min walk
  • ‪cristobal beer garden - ‬3 min walk

About this property

Hipotels Hipocampo Palace & Spa

Hipotels Hipocampo Palace & Spa features a full-service spa, a nightclub, and an indoor pool. If you drive, self parking is EUR 5 per day, and there's also an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include an outdoor pool, a children's pool, and a gym.
20-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and safes.
An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MySenses Spa has 4 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath, a sauna, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Uncovered self parking on site (EUR 5 per day)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 11:00 AM for a fee: EUR 18 for adults and EUR 9 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Snack Pool Bar

Things to do

  • 18-hole adjacent golf course
  • 6 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Outdoor pool (guest access)
  • Piano
  • Playground
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • High chair
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 5 floors
  • Built in 1997
  • Designated smoking areas
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a strict dress code in the restaurant. Shorts are not permitted at dinner for guests age 17 and older.

Renovations and closures

The property is closed between November 12 and February 1.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 1.10 per person, per night , up to 9 nights, and EUR 0.55 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 4.40 per person, per night, up to 9 nights, and EUR 2.20 thereafter. This tax does not apply to children under 16 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered self parking fee: EUR 5 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for golf tee times and massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hipocampo Palace Hotel
Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipocampo Palace Sant Llorenc des Cardassar
Hipocampo Palace
Hipotels Hipocampo Palace Hotel Sant Llorenc des Cardassar
Hipotels Hipocampo Palace Sant Llorenc des Cardassar
Hipotels Hipocampo t Llorenc
Hipotels Hipocampo & Spa
Hipotels Hipocampo Palace & Spa Hotel
Hipotels Hipocampo Palace & Spa Sant Llorenc des Cardassar
Hipotels Hipocampo Palace & Spa Hotel Sant Llorenc des Cardassar

Frequently asked questions

Are free cancellation options available at Hipotels Hipocampo Palace & Spa?

Hipotels Hipocampo Palace & Spa offers free cancellation on some room rates. For additional details, look at the cancellation policy on Orbitz.

What's there to see within easy reach of Hipotels Hipocampo Palace & Spa?

Located steps from Punta de N'Amer, this hotel is in Sant Llorenc des Cardassar, and within a 10-minute walk of Cala Millor Beach and Fantasy Park. You'll also find Playa de Sa Coma and Safari Zoo within a short drive.

Will I be able to park at Hipotels Hipocampo Palace & Spa?

Yes, uncovered parking is offered for EUR 5 per day. Though parking is limited parking, an electric car charging station is also available.

Is a spa located at Hipotels Hipocampo Palace & Spa?

MySenses Spa is the hotel's spa and services include body wraps, mud baths, Ayurvedic treatments, and massages.

Are there luxury amenities available at Hipotels Hipocampo Palace & Spa?

Yes, guests can indulge in luxuries such as an outdoor pool, a poolside restaurant, and a swim-up bar at this hotel.

Does Hipotels Hipocampo Palace & Spa have a casino at the property?

No, Hipotels Hipocampo Palace & Spa doesn't have a casino.

Will I find an indoor pool at Hipotels Hipocampo Palace & Spa?

Yes, this hotel has an indoor pool along with an outdoor pool.

Is Hipotels Hipocampo Palace & Spa a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a private pool.

Does Hipotels Hipocampo Palace & Spa have a hot tub?

No, but this hotel does have a sauna.

Does Hipotels Hipocampo Palace & Spa feature a restaurant that includes a breakfast menu?

Yes, Hipotels Hipocampo Palace & Spa serves buffet breakfast for a surcharge each morning at Snack Pool Bar.

Will Hipotels Hipocampo Palace & Spa allow pets to stay free of charge?

No, pets aren't allowed at Hipotels Hipocampo Palace & Spa.

Does Hipotels Hipocampo Palace & Spa have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Can I book a room with a balcony at Hipotels Hipocampo Palace & Spa?

Yes, every guestroom at Hipotels Hipocampo Palace & Spa comes with a balcony and some offer pool views.

Does Hipotels Hipocampo Palace & Spa offer wedding services?

Take advantage of the wedding venue at Hipotels Hipocampo Palace & Spa if you plan to say "I do" during your trip.

Hipotels Hipocampo Palace & Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 276 out of 398 reviews
Rating 8 - Good. 89 out of 398 reviews
Rating 6 - Okay. 20 out of 398 reviews
Rating 4 - Poor. 7 out of 398 reviews
Rating 2 - Terrible. 6 out of 398 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Vladislav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Verified

8/10 Good

vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable, kind staff, just perfect
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic couples long weekend away. Great service from reception (even before we arrived), the restaurant and pool service. The massage in the spa was one of the best my wife has had. The food was fantastic, the pool was brilliant a fantastic place to relax... we are definitely coming back and next time we will bring the children.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Not 5*, rooms could do with a renovation.

The rooms have seen better days and desperately in need of renevation. Hotel is clean, and communal areas are nice. Doesn't live up to a 5* hotel.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Finn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Perfect stay for our honeymoon!
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

FIONA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and so friendly
Stayed 5 nights in Apr 2023
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at this fantastic hotel. Good food, staff and facilities. Highly recommended.
Stayed 11 nights in Jul 2022
Verified

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Jovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near the beach, as well as various supermarkets. Entertainment was excellent during the week. Food was of a good quality, from breakfast, lunch and dinner
Stayed 6 nights in Aug 2022
Verified

8/10 Good

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

5 Stars hotel in Cala Milor

A satisfactory 5 Stars hotel in the area, in terms of breakfast, cleanliness and staff. Staffs are always helpful. Good to stay again.
Stayed 4 nights in Feb 2023
Verified

10/10 Excellent

Arjan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Clean and with a good bed. Like it.
Stayed 1 night in Oct 2023
Verified

8/10 Good

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location one street back from beach in a residential area. Excellent staff and breakfast. Fitness room a little limited; some dumbbells would be useful.
Stayed 2 nights in Apr 2023
Verified

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel in peaceful setting

Lovely quiet location. We were upgraded to a suite which was lovely but not so good having to walk across the road to the main hotel for food, indoor pool, entertainment etc Fantastic breakfast and tables not squashed together but didn't manage to eat dinner as it was fully booked both times we tried. Lovely large pool but too cold for us in early April. Ask for a room that gets sun as we had none on ours.
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Alan

Well done to the Hipocampo Palace Spa

We have stayed at the Hipocampo Palace before, my wife and I enjoyed it so much we returned again this year.From the start to the end it was amazing. All the staff from Reception, restaurant and to the house keeping it was faultless.The only negative comment I have is to say 2 weeks went by so quickly, time flies when your having fun . Well done to all at hotel we shall return.
Stayed 14 nights in Jul 2024
Verified

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
More then what we expected!
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Kaj Rasmus

Liked: Cleanliness, property conditions & facilities, room comfort
X
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Booked at short notice for 3 nights. Lovely hotel we were upgraded to a suite. Staff were very helpful and nothing was too much trouble. We only booked bed and breakfast. Breakfast was very good with lots of choice. Hotel grounds were in good condition. Despite being fully booked we had no trouble getting sun beds by the pool. Absolutely perfect short break and we will come back.
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Ivy

Liked: Cleanliness, property conditions & facilities
Very clean anywhere.Staffs were friendly.Just to add about restaurant hostess service some not too welcoming to their guests and not observing etiquet when bringing water bottle and should pour it to the glass.
Stayed 7 nights in Jul 2022
Verified

10/10 Excellent

Romina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and even better service

A three night stay at this hotel and their service truly blew me away. Pro-active and extremely considerate. As an example, I arrived late on Thursday evening and even though I had missed dinner they offered to bring to my room some food. It consisted of a large and delicious salad, a charcuterie plate with cheese, bread rolls and fruit. Then on the day of my departure, as I was leaving very early they offered me an early breakfast. Their attention to service was impeccable. As for the room the bed was very comfortable and the cleanliness was 10 out of 10. Would highly recommend it.
Stayed 3 nights in Jul 2024
Verified

4/10 Poor

Jean

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Booked through Expedia for myself and my 17 year old daughter. Expedia require you to state child's age and yet hotel charged me nearly 300 euros extra. Both companies then continued to blame each other rather than recognise the inconvenience and extreme cost to a customer. Will not book through Expedia again or this hotel chain. Bad communication and I'm greatly out of pocket.
Stayed 3 nights in Aug 2024
Verified

4/10 Poor

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is beautiful but feels old-fashioned and sparsely furnished, giving it an empty and ghostly atmosphere. Despite its quietness, you were consistently awakened at 8am by pool bar cleaning or noise from ping-pong players near your room. The hotel's location is set back from the beach and town center, situated on a busy route with traffic noise. It's also far from a suitable part of the beach for swimming. The pool is large but shallow, more like a giant paddling pool. Water cleanliness is an issue, as debris accumulates throughout the day. Entertainment is lacking, with minimal adult and child activity slots, and the activity leader isn't proficient. The "mini disco" is disappointing, lacking choreography. While the food is decent, there isn't much variety, especially for non-meat options, and the poolside food is subpar. Considering the price, including a high child supplement of €100 per night per child, the value for money is low. An incident with children's entertainment reveals poor service: painting on Hipocampo t-shirts resulted in an unexpected €10 charge per t-shirt, not clearly communicated beforehand. This lack of transparency and staff inflexibility are unsatisfactory for a supposedly 5-star hotel.
Stayed 7 nights in Aug 2023
Verified

6/10 Okay

Adriana

Disliked: Cleanliness, property conditions & facilities
I would like to share some aspects of my and my husband's stay throughout our stay . When we arrived in front of the building, we were pleasantly surprised. A new building, beautiful on the outside as well as on the inside, with quite a few facilities. The reception served us with a glass of cold lemonade, which I found to be a very nice gesture. They handed us the keys, and we were eager to see the room. When we opened the door, a strong unpleasant smell was noticeable. We didn't pay much attention to this. It was something minor for us. The room seemed very spacious, with a rather beautiful view of the pool. However, I was unpleasantly surprised when I saw a lot of hair in the bathroom, both in the corners and on the towel, as well as a cockroach near the round drain in the bathroom. We didn't want to ruin our vacation, thinking that this could happen to anyone. We called the reception a few hours later because we needed an iron. They said they would send someone from housekeeping to bring it to us. I believe we waited about 40 minutes for someone to come and bring us what we needed. We wanted to take a shower, but the water pressure was very low, and the water was very hot. When we tried to adjust it to a normal temperature for showering, it either became too cold or too hot. We called the reception to tell them that it was impossible for us to take a shower, but unfortunately, nothing was resolved, leaving us to decide whether to take a shower or not with that water.
Stayed 5 nights in Aug 2024
Verified

10/10 Excellent

Terciana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expérience à renouveler
Stayed 7 nights in Jun 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Altes 5 Sterne Haus

Gutes Hotel aber mittlerweile in die Jahre gekommen. Sehr ruhig, sauber und ordentlich in allen Bereichen. Sehr freundliches Personal im ganzen Haus. Top Frühstück
Stayed 3 nights in Jul 2025
Verified

6/10 Okay

Danielle

Estimados señores, en primer lugar, me gustaría agradecerles por mi estancia en su hotel. La calidad de su establecimiento y de sus servicios me ha agradado en general. Sin embargo, deseo plantear un tema que podría ser relevante para muchos huéspedes. En el pasado, he estado en numerosos hoteles de 5 estrellas, donde las máquinas de café en las habitaciones estaban disponibles como estándar, acompañadas de suficientes cápsulas de café, así como leche y azúcar, generalmente de forma gratuita. Por lo tanto, me sorprendió un poco que en su hotel se indicara que las cápsulas adicionales tienen un costo. Particularmente en la hotelería de alta gama, los huéspedes esperan un cierto nivel de comodidades, y para muchos eso incluye el uso ilimitado de las máquinas de café y los artículos correspondientes. Cobrar por las cápsulas puede considerarse inapropiado y no alineado con las expectativas sobre la calidad del servicio de un hotel de cinco estrellas. Por lo tanto, solicito amablemente, pero con firmeza, que su hotel evite en el futuro la práctica de cobrar a los huéspedes por cápsulas adicionales. Sin duda, esto contribuiría a mejorar la satisfacción de los huéspedes y a mantener el alto estándar de su establecimiento. Agradezco su comprensión y espero que este comentario pueda contribuir a un cambio positivo. Atentamente, Georges Habitación 2422 Estancia del 26.05.2025 - 09.06.2025
Stayed 14 nights in May 2025