Everything was great, except of one thing - a breakfast is not included while on a booking page it is written that a continental breakfast is included. Also a paid breakfast options are very limited, so I went outside to get some food. So, this was somewhat unpleasant surprise.
Great value for the rate
Really outdated. Also, I called at 10am to ask if I can extend my checkout to 12 they said it’s fine. Then 15 minutes before 11am (check out time) they called the room to say they would charge a fee if I wanted to checkout at 12. Why didn’t they mention that when I called initially?!
This has all the makings for a nice place but the issues I had ruined my stay. I booked this for a mini staycation, where I live is loud with a lot of noise and I needed a break. Unfortunately day 1 the alarm had been set to 6am. So double check the alarm. I woke up in a panic thinking it was the smoke detector. The following day someone checked in above me who never stopped walking around. You can hear every single foot step and the floor is very creaky. It was basically my upstairs neighbors. I heard them every few minutes from 4:30pm-11pm. I was having car trouble and had to stay in that night. And then they woke up at 5:30am the following day which woke me up. They again walked constantly from 5:30am-8am. So don't make the same mistakes as me. Stay on the 4th floor and unplug your alarm clock and this could be a great stay. Unfortunately mine was ruined.
We love the place. The front officd staff was very friendly, the place clean, bed very comfortable, and parking is easy and safe. Very good value for money.
Everything was good, the only thing is that i had to come back to the front desk to get my room key activated . It was very frustrating.
Love to stay at this hotel. Convenient to everywhere, clean and safe.
Nice and clean
Great location near food and stores. Clean hotel and helpful staff.
Liked the hotel. But i still havent got my deposit back. Has been a week. Everywhere else I've stayed has given it back the next day. Bank said Hotel hasnt release the hold. Not cool.
no breakfast
they don't have complimentary breakfast. false advertisement
Staff was great. Only complaint I have is the low water pressure in the shower.
Friendly service. Easy check in. Joel was amazing.
Sonesta Select San Ramon places you within a short walk of City Center Bishop Ranch and within a mile (2 km) of Bishop Ranch Regional Preserve. This 136-room hotel welcomes guests with conveniences like an outdoor pool, a 24-hour gym, and a 24-hour business center.
55-inch TVs come with digital channels and Netflix. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and phones. Weekly housekeeping is available.
Renovated in 2021, Sonesta Select San Ramon features an outdoor pool, a 24-hour gym, and meeting rooms. Onsite parking is offered for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Additional amenities include conference space, a 24-hour business center, and express check-in.
Everything was great, except of one thing - a breakfast is not included while on a booking page it is written that a continental breakfast is included. Also a paid breakfast options are very limited, so I went outside to get some food. So, this was somewhat unpleasant surprise.
Thank you so much for your feedback Pavel. We appreciate all feedback as it is a way to help us improve as a hotel. We are continuing to work on our breakfast, and will continue to improve
Great value for the rate
Thank you for your wonderful feedback, Belinda! We greatly appreciate it.
Really outdated. Also, I called at 10am to ask if I can extend my checkout to 12 they said it’s fine. Then 15 minutes before 11am (check out time) they called the room to say they would charge a fee if I wanted to checkout at 12. Why didn’t they mention that when I called initially?!
Thank you for your feedback Julia. We do apologize if there was any confusion on our checkout policy/ late checkout.
This has all the makings for a nice place but the issues I had ruined my stay. I booked this for a mini staycation, where I live is loud with a lot of noise and I needed a break. Unfortunately day 1 the alarm had been set to 6am. So double check the alarm. I woke up in a panic thinking it was the smoke detector. The following day someone checked in above me who never stopped walking around. You can hear every single foot step and the floor is very creaky. It was basically my upstairs neighbors. I heard them every few minutes from 4:30pm-11pm. I was having car trouble and had to stay in that night. And then they woke up at 5:30am the following day which woke me up. They again walked constantly from 5:30am-8am. So don't make the same mistakes as me. Stay on the 4th floor and unplug your alarm clock and this could be a great stay. Unfortunately mine was ruined.
Thank you for your feedback Sarah. We want to sincerely apologize for the issues that you had with your stay.
We love the place. The front officd staff was very friendly, the place clean, bed very comfortable, and parking is easy and safe. Very good value for money.
Thank you for your amazing feedback, Marian! We greatly appreciate it!
Everything was good, the only thing is that i had to come back to the front desk to get my room key activated . It was very frustrating.
Thank you for staying with us Sarifa! We do apologize for the issues with your keys. They can be suite sensitive and demagnetize. We hope to see you again!
Thank you for your Feedback Hanh! It is greatly appreciated and we hope that you stay with us again soon.
Love to stay at this hotel. Convenient to everywhere, clean and safe.
Thank you for your feedback Paul! We are glad you enjoy staying at our hotel! We hope to see you again!
Nice and clean
Thank you for your feedback Kenneth! It is greatly appreciated!
Thank you for your feedback Alison! It is greatly appreciated, and we hope to see you again!