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Best Western Palace Hotel

4.0 out of 5.0

Recent guest reviews

Nothing particularly good or bad with this hotel. We stayed for two nights while we were in the area for a football match. The hotel is about 15 minutes walk from the main stadium in Serravalle. Location-wise you will need a car, taxi or bus to get anywhere. There is nothing near the hotel in terms of restaurants etc Taxi's are moderately expensive at about €25 for the 6km trip to the old town ... €4 per km is steep and so it might be better to stay close to where you want to be. The advantage of this hotel is the pool and roof deck area which you wont get in some others. It seemed clean and welcoming and would be a nice place to chill out on a sunny day. Overall, the hotel was clean enough but could benefit from some refurbishment. The showers in the bedrooms are awful with the stupid wall jets and stiff/awkward controls. Another thing of note, there isn't really a bar in this hotel. There is a sort of bar in the lobby but then you end up sitting at reception having your drink i.e. no proper bar sitting area. Also, no possibility to room charge your drinks It's hard to put my finger on it but this hotel has equal amounts of good and bad points. If it were rated 3 stars I would say it was about right - the fact it has 4 stars above its doors does suggest you will get a better experience than you do

Very large hotel with lovely swimming pool and sun deck. Professional reception staff although not overly friendly..... a welcoming smile would have made all the difference. Check in was very quick and efficient. It was a very long walk to our room with baggage and no offer of a trolley or assistance. However the room was large, very clean and comfortable. The bed was huge and linen/pillows etc crisp and fresh. The rooms have coffee/tea making facilities however there were no cups in our room. The bathroom was large and clean and there was complimentary soap, body lotion etc. Despite two people being in the room there was only one bath towel however I met a room attendant in the corridor who happily provided extra towels..... lovely, friendly man. The breakfast was buffet style and there was a lot of choice however the ingredients/produce used were not of a very good standard. The hotel is 7km from the historic city..... easy to drive to and park however there is also a bus you can take. Overall a pleasant stay..... just a few glitches but this did not have a negative impact on our time at the hotel.

The hotel and amenities were great. Big rooms and bathrooms and our room had a patio. Hotel has a roof top pool and bar area. There is a park across the street and running/hiking trail (but can be a little tricky to get to). It's about a 15 minute drive to San Marino center.

My partner and I stopped here for one night before visiting the sights in San Marino. It was fine. It ceratinly felt more like a business hotel than something comfortable for travelling, if that makes any sense. There was no sense of warmth or style about the place. The beds were comfortable enough, the room was fine. The shower was a bit overwhelming and it honestly took me and my partner together to figure it out. So, average.

The hotel itself is very nice. Lots of amenities, rooms clean and well appointed, roomy bathrooms with body jets on the showers. My quibbles are that this is difficult to get to if you do not have a car. (Note, if you are driving, you will find a dedicated parking garage, so that might be a plus for you.) I took a bus from Rimini, and the hotel web site said to get off at the Serravalle stop. There appeared to be several, and just after I saw the hotel zip by, I asked the driver for the next stop. It was about 10 min walk from there. The road was a two lane divided highway with no pedestrian walkways on the side. Just a narrow shoulder. Leaving the hotel was also difficult as I had to walk about 10 min to get to a pedestrian crossing so I could catch the bus back down to Rimini. The hotel itself is about 6 or 7 kilometers down from San Marino city center, which is where most everyone wants to go. I also took what the call a 'Full Board" option, meaning my meals were included. If I stayed again, I would probably not take this. You get a special limited menu, and if you are here as a tourist, you would likely not be eating lunch here.

Everything about this hotel was superb from start to finish. Reception staff, room, food, restaurant team, local information, etc., etc., etc. Nothing was too much trouble. It's where we would stay if we return to San Marino.

my husband and me we were travelling around and chose this hotel because it's rating was good enough and the price was attractive. the stuff at the reception was kind. the room was rather big but could be kept better.. dirty walls left not very nice impression. and no slippers. very weird for the 4* hotel... and water in miniatura that costs €2.50 for 0.5 .... at 8.30 pm has started a disco. the audibility was good enough for not to let us fall asleep till 00.30 am. they stopped after i called the reception like "I'm sorry this music is our hotels party? it is very loud and it's not possible to fall asleep.." and the receptionist answered that he's also very sorry for the disturbs we have, that that's the hotel's party and guessed that they will finish in like half an hour. And i was like "I'm sorry, and what should we do? stay awake till 1am because you have party?" and ha was like okay, i will now ask them to decrease the volume. the party stopped after 10 mins but as a result i couldn't sleep till 2 am being disturbed and angry. and i was woken up at 8.45 by the music again!.. continuation of the party at 8.45 am!!! Incredible... in the morning during the check-out we payed one bottle of water we took from the mini bar and the receptionist didn't give us the receipt. i will never ever again come to this hotel and i would never advise it to anyone

We used the hotel to stop over for a night, travelling by car. Very good garage, very good location if you travel by car, safe, good breakfast and very comfortable room. Might be good when re-visiting San Marino.

Stopped here for only 1 night. Arrived late and up early for a business meeting. The room was pleasant and open, if a little dated. There is bar in the surrounding area and the one in the hotel is only average. Breakfast was very good.

Quite a long walk to the room but quiet. The restaurant staff were excellent. The room was a little sparse but large. The hot breakfast was extremely limited with hard scrambled egg and bacon only. This could be improved with more hot food available

Via 5 Febbraio Serravalle

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Best Western Palace Hotel is located 1.1 mi (1.8 km) from Stadio Olimpico and within a 10-minute drive of Aviation Theme Park Rimini. This 91-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. Basilica of Saint Marino and Liberty Square are also near this Serravalle hotel.


Dining

Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

Best Western Palace Hotel's 91 soundproofed rooms provide minibars and desks. Guests can enjoy free WiFi and satellite TV. Rooms also include hair dryers.


Property features

Best Western Palace Hotel features an outdoor pool, a children's pool, and a fitness center. If you drive, put free parking to good use. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Additional amenities include a spa tub, a sauna, and free WiFi in public areas.

Room options

Standard Room, 1 Single Bed

Twin 1 | Sleeps 1

Standard Room, 1 Queen Bed, Accessible

Queen 1 | Sleeps 2

Standard Room, 2 Single Beds, Accessible

Twin 2 | Sleeps 2

Deluxe Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 549 reviews