Please fix the elevator door. The noise was awful each time the elevator door opened. All night as guests hauled there luggage upstairs, each time the door opened with a bang.
Love it, Quite and nice Hotel. Walking distance of El condado with a lot of places to eat and hang out. Will stay here again.
This is a really cute hotel, they offered us breakfast and it was such a nice surprise
No hoy water, when I called to let them no they basically told me to suck it up
We had 2 separate stays Brenda and Genesis were there at check in- both terrific. Unfortunately, night person on both stays super loud-- no regard or consideration for our room 101 next to office or later 103 on first floor. We asked if they have any quiet hours he said only after midnight. On second stay it was after midnight he was loudly talking with guests- we asked "please keep it down", "we're trying to sleep"--he could care less. At other small inn in the area, they have and respect "quiet hours". Despite wonderful day staff like Brenda/Genesis if you can't get a any sleep it's not worth it :(
This place was a terrible!! The elevator was out of order, you have to wait until 4:00 to check in and then they have no towels when you do. The beds are single beds (at least our room had single beds - they are four inches off the ground and they were the WORST beds I have ever slept in!! Soft, over used, just terrible!! Just pure SH*T!!!!!
FYI for anyone staying here, there is one or more small square windows in the room/bathroom. These will not lock. I was in 4 different rooms in this hotel and every single one had a window that wouldn't lock. These staff seemed to have no idea that this was an issue.
It was intimate and a very convenient location but the room we had was right near the entrance and every morning we were woken up by people talking loudly and loud noises. The walls were paper thin so we could hear every movement.
No había señal de wifi en el 4 piso y había llevado a mis niños es lo único q no me gusto lo demas excelente
No tv. No wifi. No shower at the pool. No room service unless asked. Just vibes
nice boutique hotel
Nice clean place to stay! Would definitely stay again. Helpful staff, very friendly. The beds were soooo comfy!
The hotel was super clean and the staff was awesome.
Hotel was very nice and staff when above and beyond to accommodate!
Located in Condado within a short walk of Condado Beach, The Ivy Hotel San Juan - Adults Only is within 2 miles (3 km) of other popular sights such as Casino del Mar at La Concha Resort. Each of the 26 rooms at this 3-star hotel includes a patio, a sitting area, and a flat-screen TV.
Guests can expect free WiFi and 40-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Other amenities include patios, sitting areas, and free local calls. Housekeeping is available on request.
Renovated in 2020, The Ivy Hotel San Juan - Adults Only offers an outdoor pool, free WiFi in public areas, and a business center. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. Other amenities at this adults-only hotel include express check-out and a terrace.
Please fix the elevator door. The noise was awful each time the elevator door opened. All night as guests hauled there luggage upstairs, each time the door opened with a bang.
Love it, Quite and nice Hotel. Walking distance of El condado with a lot of places to eat and hang out. Will stay here again.
This is a really cute hotel, they offered us breakfast and it was such a nice surprise
Good morning, Mrs. Marianna!We are delighted to read that your stay met your expectations or more, in addition to the warming and caring customer service provided. Also, that the most important meal of the day was enjoyable. We hope you'll stay with us next time you're in the area! Hopefully, soon! Safe travels ! With gratitude and respect, Joseph RamosThe Ivy Hotel Manager The Ivy Hotel Family
No hoy water, when I called to let them no they basically told me to suck it up
Good morning, Itamar! First and foremost, thank you, kindly, for your valuable feedback and for have staying with us. We are saddened to know you were discontent and with expectations not met. It clearly does not aline with our genuine passion and core values that helps us deliver higher quality levels of service. We hope, and wish, this moment does not prevent us from welcoming you in the near future. It would be a delight and privileged if you would consider us, again, to make up for missed opportunities, in your recent stay. We look forward to seeing you again! To trust and know, we will make your next stay a memorable one.Please, enjoy your week!With respect and gratitude,JosephThe Ivy Hotel Manager
We had 2 separate stays Brenda and Genesis were there at check in- both terrific. Unfortunately, night person on both stays super loud-- no regard or consideration for our room 101 next to office or later 103 on first floor. We asked if they have any quiet hours he said only after midnight. On second stay it was after midnight he was loudly talking with guests- we asked "please keep it down", "we're trying to sleep"--he could care less. At other small inn in the area, they have and respect "quiet hours". Despite wonderful day staff like Brenda/Genesis if you can't get a any sleep it's not worth it :(
This place was a terrible!! The elevator was out of order, you have to wait until 4:00 to check in and then they have no towels when you do. The beds are single beds (at least our room had single beds - they are four inches off the ground and they were the WORST beds I have ever slept in!! Soft, over used, just terrible!! Just pure SH*T!!!!!
Dear, John, First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. At the time, you were staying with us, one of our elevators was out of service due to power outages during and after Hurricane Fiona impacted our island. For the inconvenience, it caused, I am sorry. We are expected to have it up and running between the next two weeks. Not having towels inside your room is unacceptable, this will be communicated with a sense of urgency to our housekeeping team. It would be a privilege if you gave us another opportunity to make things right for you. We would like to demonstrate the true, caring service we aim to provide to each of our guest. We would greatly appreciate giving us another opportunity. Please, feel free to call and ask for me, the General Manager, so we can discuss and plan something nice and memorable. Thank you, again, and hope you have a fantastic week!With great respect and gratitude,The GM and The Ivy Hotel Family
Thank you very much dear Carlos, for having chosen us and that the experience has been to your liking, we are here to serve you and that you feel comfortable