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Recent guest reviews

Perfect

Clean, spacious, kind staff, I loved my stay !!

This hotel is the most beautiful hotel that I’ve ever stayed. The staff are beyond courteous and respectful. The hospitality is unmatched. I will be staying here again!

They need to be more truthful on their website and what you are going to be billed. We were surprised with a big additional $180 bill! They don't give you a printout at the end (we got $35/day charge WITHOUT having A CAR- they did include a great breakfast (but it's sure NOT free). We had HDMI issues everytime we turned the TV on (it was easier to just leave it on and mute it during the day); a leaky shower door we dealt with (because we didn't want to have to move our stuff)...and we had to ask for another lamp as the one side of the room was in total darkness. Other than that, the location of the hotel and the shuttle to Old San Juan or the beach was great.

The friendly, helpful, and very nice staff. Very accommodating

Check in was easy, check out was a breeze

Excellent service and very clean. The place is in great shape and everyone is awsome

The property was perfect. I don’t think a service fee of 30.00 is reasonable when I didn’t park a car on the property or use your WiFi which was poor to day the least.

The hotel isn’t what you expect from Hyatt. I feel that we were paying so much money and it really wasn’t worth it. The hotel had a urine smell the day we got there and the carpets felt very wet in our room. On top of that the elevators were always down so we had to use the stairs to bring our luggage up and down. Also, one night we left some silver rings by the pool and asked someone if we could go look and he said he couldn’t open it because the pool was closed which was very annoying. He really didn’t want to take the time out to just let us look for the rings. The room was just a basic room nothing like a Hyatt I’ve stayed anywhere else so we were a bit disappointed. We definitely want to visit PR again, but for sure not staying in this hotel. They also charge you 16 + tax to park so just find street parking and if you tell them you have a car they automatically charge you the parking even if you don’t even park on property so that was another issue. They did refund us that money in the end though.

The staff was courteous and helpful. I suggest you offer bagels for breakfast, a personal like.

I was pleasantly surprised by the spaciousness of the lobby, restaurants, and guest rooms. Front desk staff were incredibly nice and helpful.

The customer service was excellent. I believe it was Norma (who checked us in). She was friendly, personable and able to help us in answering questions. She also suggested that we could have our luggage held when we got off the ship on the following Sunday, since our flight was at 11:30 p.m.

The hotel is in a centric location and the breakfast was good. The room needs an update. There are scuff marks on the wall. The housekeeping didn’t come until 4pm.

Very clean hotel friendly stall especially the very petite young lady i didn't get her name but was very sweet and helpful, the breakfast was very good large selection fresh fruits five stars, had a very nice view of the bay.

615 Ave Fernandez Juncos San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center and Condado Beach
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Santurce, Hyatt House San Juan is a leisurely stroll from popular sights such as Puerto Rico Convention Center and Pan American Pier. This 3.5-star hotel has 126 rooms and welcomes guests with 2 restaurants, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:00 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.


Rooms

42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and designer toiletries. Other standard amenities include MP3 docks, refrigerators, and microwaves.


Property features

Built in 2014, the brand new Hyatt House San Juan offers an outdoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, self parking is USD 16.00 per night, and there's also a free beach shuttle. The 24-hour front desk has staff standing by to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a meeting room.

Room options

Suite, 1 Bedroom, Bay View (San Juan)

2 Queen Beds | Sleeps 4

Suite, 1 Bedroom, Bay View (San Juan)

1 King Bed | Sleeps 4

Room, 1 King Bed, Bay View (San Juan)

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hyatt House San Juan

Everyone (26) Couples (7) Business (1) Family (9) Other (2)
5
Family

Perfect

By on Aug 1, 2022

Review comment responded on Aug 1, 2022

Thanks for your good reviews. It was a privilege to have you with us. Until next time.

5
Partner Couples

Clean, spacious, kind staff, I loved my stay !!

By on Jun 27, 2022

Review comment responded on Jul 2, 2022

We are so happy you enjoyed your stay here at HyattHouse. Please visit again soon.

5
Partner Couples

This hotel is the most beautiful hotel that I’ve ever stayed. The staff are beyond courteous and respectful. The hospitality is unmatched. I will be staying here again!

By on Jun 3, 2022

Review comment responded on Jun 11, 2022

Thank you for your wonderful feed back we look forward to your next visit.

5
Everyone

By on May 6, 2022

3
Partner Couples

They need to be more truthful on their website and what you are going to be billed. We were surprised with a big additional $180 bill! They don't give you a printout at the end (we got $35/day charge WITHOUT having A CAR- they did include a great breakfast (but it's sure NOT free). We had HDMI issues everytime we turned the TV on (it was easier to just leave it on and mute it during the day); a leaky shower door we dealt with (because we didn't want to have to move our stuff)...and we had to ask for another lamp as the one side of the room was in total darkness. Other than that, the location of the hotel and the shuttle to Old San Juan or the beach was great.

By on Mar 28, 2022

Review comment responded on Apr 24, 2022

Our most sincere apology for the inconviniences you encountered during your stay here at Hyatt House, we appreciate your feed back. It is our hope that you consider us on your next visit to the island and we can give you the Hyatt experience every guest deserves.

5
Friends

The friendly, helpful, and very nice staff. Very accommodating

By on Oct 12, 2021

Review comment responded on Oct 12, 2021

hanks for staying with us. We appreciate your feedback!

5
Partner Couples

Check in was easy, check out was a breeze

By on Jul 6, 2021

Review comment responded on Jul 6, 2021

Thank you, for choosing Hyatt House as your home away from home.

4
Everyone

By on Mar 29, 2021

2
Everyone

By on Mar 18, 2021

5
Friends

Excellent service and very clean. The place is in great shape and everyone is awsome

By on Mar 17, 2021

Review comment responded on Mar 20, 2021

Sohappy you enjoyed your stay here with us, Thank you for the feedback.

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