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Hyatt House San Juan

3.0 out of 5.0

Hyatt House San Juan

3.0 out of 5.0

Recent guest reviews

Very clean hotel friendly stall especially the very petite young lady i didn't get her name but was very sweet and helpful, the breakfast was very good large selection fresh fruits five stars, had a very nice view of the bay.

Everything delightful, except for the Shower in the room, was not properly clean or disinfected.

We really enjoyed our stay at the Hyatt House. The pool is small, but the rooms were spacious and comforting. We stayed in a one bedroom suite with a separate bedroom and kitchen. The complimentary breakfast is great, lots of food choices. The entire hotel is clean and we loved being so close to Old San Juan and the beaches. Highly recommend staying at this hotel.

Nice and clean. Good location and excellent service.

Not goodview suck nothing good to say never stay there again

Everything was great within walking distance of entertainment

No what I expected from a Hyatt. The room smells bad. We went out, and they didn't clean the washroom. Sheraton and Hilton has better service. Charge me $14.00 a night for parking. Hotels don't charge guests for parking.

We stayed at the Hyatt house for one week. The room was suited for our needs which accommodated three adults. We were able to by groceries to cut back on eating out nightly. As well as the daily free breakfast offered by the hotel also helped with savings. The room was supplied with a many kitchen that included a small stove top, refrigerator, and a small area for dining. At such a reasonable cost, having the amenities provided in the rooming package allowed for us to feel at home and save lots of money. Aside from El Yunque national rain forest, the proximity to local attractions was great and convenient to and from the hotel. Although the rain forest was not near the hotel a nice 45 min drive to the attraction was not bad considering the beautiful views along the way. Our overall experience was great!. We were not to impress with the pool because it was rather small however the many beautiful beaches nearby made of the pool.

Nice and clean hotel! Nice staff! Daily breakfast was delicious.

This hotel is like a home away from home. The staff were very nice and accommodating, the rooms were clean, and they had lots of nice amenities The only problem I had was that I almost got stuck in the elevator. The elevator was not working properly and it was a little scary

Nice new comfortable hoyel at a decent rate in San Juan. Right by the convention center. Short cab ride from Condado.

Not bad but you can get more space at the price point. Breakfast was so-so...there were watery eggs, cold chewy pancakes & potatoes that were a cross between mashed and home fries. However the rooms were super clean and quiet. You come in and feel like relaxing. I like the view too! You can see water if you squint and the building across has cool lights at night. In terms of technology and amenities they are extensive, I mean you can borrow wireless Beats by Dre, flat irons, and all types of random things you never knew may interest you while away. I like the NYC studio feel (temporarily) however I was coming in from anothe hotel with the same room description (King Suite) and we had two rooms... TVs in both rooms, full fridge etc etc. Also I had a little trouble getting the front desk to follow through with my request to service the room. I had to call a few times - it took 6hrs or more. I didn't get help until I found one of the housekeepers and asked her if she could help out. i wouldn't mind staying there again but I would be more inclined to look elsewhere first.

The beds were uncomfortable and the pillows were flat.

Beautiful hotel. Very lousy staff and noisy rooms. Being disturbed every night by slamming doors, partying, people jump on beds, banging on walls and moving furniture was very up setting. Calls to management and front desk basically went ignored. Also, having customer wait in the lobby nearly 2 hours to get a room while staff is laughing, talking, groping each other and making out with her boyfriend is very unprofessional.

Very good location and new facility. The pool area it very good...................!!!!!!!!

It was a very nice place. Small and comfortable. The breakfast buffet was nice but very croud. The rooms are clean And comfortable. The location is good, walking distance from many places to eat And near Condado área And Old San Juan. The pool is small but you can use The bigger one at Hyatt Place in front, I prefer the small And tranquil one

615 Ave Fernandez Juncos San Juan

Hotel highlights

  • Walking distance to Puerto Rico Convention Center and Pan American Pier
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining

Located in Isla Grande, Hyatt House San Juan is a leisurely stroll from popular sights such as Puerto Rico Convention Center and Pan American Pier. This 126-room, 3-star aparthotel has free breakfast along with conveniences like an outdoor pool and a 24-hour fitness center.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 9:30 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Get a quick energy boost at the coffee shop/café, or meet other guests at the free manager's reception.


Rooms

Each apartment is air-conditioned and has an array of amenities, including an MP3 dock, a microwave, and a refrigerator. A 42-inch flat-screen TV comes with cable channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers and designer toiletries. Other standard amenities include an oven, a coffee maker, and free local calls.


Property features

Built in 2014, the brand new Hyatt House San Juan offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is offered for USD 16.00 per night. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Additional amenities include a 24-hour business center, a free grocery shopping service, and a library.

Room options

Suite, 1 Bedroom, Bay View (San Juan)

Queen 2 | Sleeps 6

Guestroom King View

King 1 | Sleeps 4

Suite, 1 Bedroom, Bay View (San Juan)

King 1 | Sleeps 4

Studio Suite, 1 King Bed, Accessible, Bathtub

King 1 | Sleeps 4

Guest reviews for Hyatt House San Juan

Everyone (21) Business (1) Couples (3) Family (4) Other (2) Friends (1)
4
Everyone

By on May 22, 2019

Review comment responded on May 23, 2019

Thank you for choosing Hyatt House. looking forward to your next visit

5
Families

Very clean hotel friendly stall especially the very petite young lady i didn't get her name but was very sweet and helpful, the breakfast was very good large selection fresh fruits five stars, had a very nice view of the bay.

By on Mar 10, 2019

Review comment responded on Mar 12, 2019

Thank you, for your feedback it will be shared with the staff. Malena, the sweet young lady will be happy to hear your kind words. We hope to have you back soon.

3
Everyone

By on Jan 13, 2019

1
Everyone

By on Dec 29, 2018

4
Everyone

Everything delightful, except for the Shower in the room, was not properly clean or disinfected.

By on Aug 17, 2018

Review comment responded on Aug 20, 2018

Thank you for sharing your feedback. We will be sure to share your comments with the team members, thank you.

5

will stay again!!!

Everyone

We really enjoyed our stay at the Hyatt House. The pool is small, but the rooms were spacious and comforting. We stayed in a one bedroom suite with a separate bedroom and kitchen. The complimentary breakfast is great, lots of food choices. The entire hotel is clean and we loved being so close to Old San Juan and the beaches. Highly recommend staying at this hotel.

By on Jul 24, 2018

Review comment responded on Jul 25, 2018

Thank you for staying with us! We are so happy to hear that you enjoyed your stay and our location. We look foward to welcoming you back during your nexrt stay in San Juan. We remian at your service!

5
Everyone

Nice and clean. Good location and excellent service.

By , from Florida on Jul 23, 2018

Review comment responded on Jul 24, 2018

Thank you so much for staying with us and for sharing your comments. We reamin at your service!

2

horrible room only view is back of canopy

Everyone

Not goodview suck nothing good to say never stay there again

By , from las vegas on Apr 24, 2018

Review comment responded on Apr 26, 2018

Dear Don, thank you for staying with us. We are sad to know that your stay was not up to your expectations. Thank you for sharing you commet.

5

great hotel within walking feet to restaurants

Everyone

Everything was great within walking distance of entertainment

By , from new york on Aug 18, 2017

4

hyatt house, puert rico.

Everyone

No what I expected from a Hyatt. The room smells bad. We went out, and they didn't clean the washroom. Sheraton and Hilton has better service. Charge me $14.00 a night for parking. Hotels don't charge guests for parking.

By , from Chicago, Ill. on Jul 26, 2017