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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 out of 5.0

Recent guest reviews

They gave us the wrong key and room. Someone had his bags there, what if someone was in there? Then they didn’t even offer anything for its mistakes. Terrible

Great facilities, very good service from the momento we entered the property until we left

The staff was super friendly .Food ,amenities and casino was amazing ..No complaints.

Everything was great except there was some loud construction at 7:30AM.

Great location. Close to the main highway and close to the center of the city.

Great hotel for a short stay. Excellent staff and facilities, also improving all the room setups for next year.

Great hotel, service, staff, room and facilities!!

I have frequented in this hotel for over a year now. I like the space in the suites and the quietness of the area, however, this experience has been kind of terrible. To be fair, the hotel tried to rectify the situation. They offered two days of breakfast, casino vouchers for five dollars and rewards points. The breakfast sucked... it wasn't as good as it has been in the past. The casino vouchers were only for a table that a group of all men sit at and never will get up from and that's the only place where you can use them. So that was wasted. I still haven't gotten my rewards points and it makes me wonder if they changed management or something. Next time I will stay at the Waldorf or one of the many resorts on the island. This has been the worst experience by far.

The parking was not include had to pay 11 per day

Room was nice. Pool parties were way too loud on the weekends. We had a room deluxe right in front of the pool and my kids were still up at 1am due to the noise level.

Light didn't work in the bathroom. Room was booked as King bed for my husband and I, we got double beds somehow.

This hotel is outdated, but with very few choices in the area, I can see no rush by management to do anything about it. Puerto Ricans people are very friendly, but have no sense of customer service in dealing with people. The front desk can only focus on one customer at a time, but when you have only 1 employee at the desk, they should acknowledge the people forming a line and at least let them know they will be with them shortly. This hotel has great future potential, only if someone knew how improve it, seems they depend more on the casino side of the house. This hotel is simply avg hotel, that needs a real makeover.

Were a good time ...only a night stay but good for sleep

Steve there recently, and I think I was upgraded to a suite. Very comfortable.

Not enough people working in front. Broken hot tub .Air conditioning not working in bedroom

For some reason the following day there was no hot water and the same happened the second day of my stay. Receptionist can be rude and sarcastic.

Hotel / Front Desk charged the although it was already paid for via Orbiz. They charged me 191.50 for incidental fee, when they were suppose to place a hold for the amount of $50.00 48 hours later i have not recuperated my money or the difference. There are NO signs along the highway indicating were the hotel or the exit. Poor ilumination along the street leading to the facility and an exagerate amount of pot holes on the same road. Either the hotel chain does not care about this hotel or the city can care less about it as well. Be ware of what they charge upon checking in and checking out.

500 Alhambra En Granada Boulevard Caguas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino
  • Nightclub

Four Points by Sheraton Caguas Real Hotel & Casino places you 4.4 mi (7.1 km) from Jardin Botanico y Cultural de Caguas. This 3.5-star hotel welcomes guests with 126 rooms and conveniences like a casino, an outdoor pool, and a 24-hour fitness center.


Dining

Enjoy a leisurely bite to eat at X.O. Le Bistro, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Guests can expect to find free WiFi and 42-inch an LCD TV with cable channels and pay movies. The Select Comfort bed provides a full night's sleep and the bathroom offers hair dryers. Other standard amenities include a coffee maker, free newspapers, and free bottled water.


Property features

Guests of Four Points by Sheraton Caguas Real Hotel & Casino enjoy a casino, a nightclub, and an outdoor pool. Valet parking is offered for USD 13 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this golf hotel include a 24-hour fitness center, free WiFi in public areas, and a conference center.

Room options

Deluxe Suite, 1 King Bed with Sofa bed, Pool View

King 1 | Sleeps 4

Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 2

Suite, 1 King Bed

King 1 | Sleeps 4

Standard Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Everyone (22) Business (9) Couples (7) Family (16) Other (6)
3
Everyone

By on Apr 13, 2019

Review comment responded on Apr 15, 2019

Dear guest, Thank you for your comments. We look forward to welcome you back in a near future.

2
Families Families

They gave us the wrong key and room. Someone had his bags there, what if someone was in there? Then they didn’t even offer anything for its mistakes. Terrible

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

4
Everyone

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Dear guest, We appreciate you staying with us and sharing your experience. We look forward to welcome you in a near future.

5
Everyone

Great facilities, very good service from the momento we entered the property until we left

By on Mar 7, 2019

Review comment responded on Apr 2, 2019

Dear guest, Thank you for your comments. We look forward to welcome you back in a near future.

5
Families Families

The staff was super friendly .Food ,amenities and casino was amazing ..No complaints.

By on Feb 9, 2019

Review comment responded on Feb 13, 2019

Dear guest, We appreciate you staying with us and sharing your experience. Thank you again for your feedback and for being our guest.

4
Everyone

Everything was great except there was some loud construction at 7:30AM.

By on Dec 1, 2018

5
Everyone

Great location. Close to the main highway and close to the center of the city.

By , from Chelsea, MA on Nov 7, 2018

5
Everyone

By on Aug 20, 2018

Review comment responded on Sep 4, 2018

Dear Mr. Guest, Thank you for your positive feedback. We look forward to welcome you again in a near future. Warm regards, Hermes Croatto Director of Sales Four Points by Sheraton Caguas Real Hotel &

4
Everyone

Great hotel for a short stay. Excellent staff and facilities, also improving all the room setups for next year.

By on Mar 15, 2018

5
Everyone

Great hotel, service, staff, room and facilities!!

By on Jan 5, 2018

Four Points by Sheraton Caguas Real Hotel & Casino

500 Alhambra En Granada Boulevard, Caguas, 00726