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Recent guest reviews

Unexpected fees :( The beds are really comfortable love them. Ok place will recommend

I liked the Staff & Service. I was disappointed in not having access to the pool. I simply wanted to sit out in the sun, but there was nowhere for the guests to sit outside and enjoy the sunshine.

They did everything to make me feel welcome the room was very comfortable and the staff very friendly.

They gave us the wrong key and room. Someone had his bags there, what if someone was in there? Then they didn’t even offer anything for its mistakes. Terrible

Great facilities, very good service from the momento we entered the property until we left

The staff was super friendly .Food ,amenities and casino was amazing ..No complaints.

Everything was great except there was some loud construction at 7:30AM.

Great location. Close to the main highway and close to the center of the city.

Great hotel for a short stay. Excellent staff and facilities, also improving all the room setups for next year.

Great hotel, service, staff, room and facilities!!

I have frequented in this hotel for over a year now. I like the space in the suites and the quietness of the area, however, this experience has been kind of terrible. To be fair, the hotel tried to rectify the situation. They offered two days of breakfast, casino vouchers for five dollars and rewards points. The breakfast sucked... it wasn't as good as it has been in the past. The casino vouchers were only for a table that a group of all men sit at and never will get up from and that's the only place where you can use them. So that was wasted. I still haven't gotten my rewards points and it makes me wonder if they changed management or something. Next time I will stay at the Waldorf or one of the many resorts on the island. This has been the worst experience by far.

The parking was not include had to pay 11 per day

Room was nice. Pool parties were way too loud on the weekends. We had a room deluxe right in front of the pool and my kids were still up at 1am due to the noise level.

Light didn't work in the bathroom. Room was booked as King bed for my husband and I, we got double beds somehow.

500 Alhambra En Granada Boulevard Caguas

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Casino
  • Outdoor pool

Four Points by Sheraton Caguas Real Hotel & Casino is located within a 15-minute drive of Jardin Botanico y Cultural de Caguas and Bosque Estatal De Carite. This 125-room, 3.5-star hotel has a restaurant along with conveniences like a casino and an outdoor pool.


Dining

This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Four Points by Sheraton Caguas Real Hotel & Casino's 125 rooms provide coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and 55-inch LED TVs with satellite channels. Select Comfort beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include safes, phones, and ironing boards.


Property features

Four Points by Sheraton Caguas Real Hotel & Casino features a casino, an outdoor pool, and a 24-hour fitness center. Valet parking is offered for USD 13 per day. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and luggage storage. Other amenities at this golf hotel include free WiFi in public areas, a conference center, and a business center.

Room options

Suite, 1 King Bed with Sofa bed

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Deluxe Room, 1 King Bed, Non Smoking, Pool View

1 King Bed | Sleeps 2

Deluxe Room, 1 Queen Bed, Non Smoking, Pool View

1 Queen Bed | Sleeps 4

Standard Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Four Points by Sheraton Caguas Real Hotel & Casino

Everyone (25) Business (6) Couples (4) Family (16) Other (6)
4
Family with small children Family

Unexpected fees :( The beds are really comfortable love them. Ok place will recommend

By on Mar 7, 2020

Review comment responded on Mar 9, 2020

We are delighted to hear about your recent stay with us and really appreciate your feedback! Thank you for being our guest.

3
Friends

I liked the Staff & Service. I was disappointed in not having access to the pool. I simply wanted to sit out in the sun, but there was nowhere for the guests to sit outside and enjoy the sunshine.

By , from New York on Mar 1, 2020

Review comment responded on Mar 4, 2020

Dear guests, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

5
Everyone

By on Feb 26, 2020

Review comment responded on Feb 28, 2020

Thank you for your feedback.

5
Everyone

By on Oct 31, 2019

Review comment responded on Nov 4, 2019

Thank you for your feedback. We look forward to welcome you back in a near future.

1
Everyone

By on Oct 23, 2019

Review comment responded on Oct 28, 2019

We apologize for falling short of your expectations. I assure you this was never our goal and we thank you for being our guest.

5
Family

They did everything to make me feel welcome the room was very comfortable and the staff very friendly.

By on Oct 17, 2019

Review comment responded on Oct 17, 2019

Thank you for being our guest. We look forward to welcome you back in a near future.

3
Everyone

By on Apr 13, 2019

Review comment responded on Apr 15, 2019

Dear guest, Thank you for your comments. We look forward to welcome you back in a near future.

2
Family Family

They gave us the wrong key and room. Someone had his bags there, what if someone was in there? Then they didn’t even offer anything for its mistakes. Terrible

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Dear guest, We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. I assure you this was never our goal and we look forward to using your feedback as a training tool for future guest interactions. Thank you again and safe travels!

4
Everyone

By on Mar 30, 2019

Review comment responded on Apr 1, 2019

Dear guest, We appreciate you staying with us and sharing your experience. We look forward to welcome you in a near future.

5
Everyone

Great facilities, very good service from the momento we entered the property until we left

By on Mar 7, 2019

Review comment responded on Apr 2, 2019

Dear guest, Thank you for your comments. We look forward to welcome you back in a near future.

Four Points by Sheraton Caguas Real Hotel & Casino

500 Alhambra En Granada Boulevard, Caguas, 00726
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