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Recent guest reviews

I honestly loved it here. I just left yesterday afternoon, but I can’t WAIT for the moment I can return. The property is absolutely gorgeous, much of the staff is genuinely friendly, and it’s not too far from other hotspot cities. Did I mention I’m able to do all of this positive raving in the middle of the Covid 19 pandemic? Due to the pandemic only 2 of the restaurants were open, but the food was wonderful and gave me hope for the other restaurants when I return.

The pools and lounge chairs were very nice. I liked how they provided chair towel covers in addition to towels. I also liked how they provided water by the pool. There was also plenty of shady spots with umbrellas or building shade. I just wish they had more lunch options at the hotel other than the pool bars and Cana restaurant. The options got boring after 2 days. The pizza place wasn’t open during the day and they only had 3 options for kids menu everyday so the kids got tired of having Mac and cheese or chicken tenders. The grilled cheese sandwich was also not worth $12!

The entire property is beautifully maintained and clean which allows you to have a certain sense of comfort/relaxation during your stay. The gentlemen outside on the beach are very helpful and attentive, specifically Ramon. He made sure that we had a table and went out of his way to ensure other guests were comfortable on the beach. That level of dedication makes such a difference! The music, ambiance, even the sushi in the lobby is excellent! This is my go-to hotel for every trip to Puerto Rico. Love it!

El San Juan Hotel had a beautiful property, which was calm and clean. Staff was attentive but not pushy. The beach was calm with clear blue water. They had great customer service and all the staff was nice. I enjoyed my stay and would love to go back.

El San Juan Hotel is a beautifully maintained property! The lobby is a dark mahogany which isn't what you expect from a typical Caribbean Hotel but it is beautiful. We stayed in a ground floor pool view room (#159) and it was perfect for our family of 4. Large living space, huge clean bathroom and an outdoor patio directly accessing some grass so the kids could run around a bit (they loved collecting small coconuts). I do with the cleaning staff would mop the outdoor patio daily as we had some issues with ants on the patio. The pools were clean and beautful. The wellness pool had a 3ft deep (1.1m) area where the kids tended to swim- but also had a deeper end up to 5'6". The beachside pool (with bar!) was large and clean. We didn't eat/drink onsite too much as the F&B was a bit overpriced. $13-15 for a pina colada, or glass of wine. Local beer was $5 which was more reasonable. Food was a bit pricey too but to be expected at a hotel-- the fish tacos were amazing though! There's a market and a CVS up the road so we bought some breakfast items and sandwich items (and drinks) to help cut back on meals where we didn't eat out or at the hotel. Lots of good local restaurants nearby too. Uber is readily available form the hotel (to and from the airport less than $10), into Viejo san Juan ~$15. Friendly staff, most spoke English. Would love to return someday!

Friendliness and professionalism of staff. Property was immaculate and so inviting!!!

Everything was nice and new I recommend for anyone to stay at this hotel

Everything!! I loved the rooms, the staff, beaches and pools!

I liked the casitas, that was unique....and enjoyed being able to look out over the water while having lunch

6063 Isla Verde Avenue Carolina

Hotel highlights

  • Walking distance to Carolina Beach and Balneario de Carolina
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Isla Verde within a 5-minute drive of The Mall of San Juan, Fairmont El San Juan hotel is within a 10-minute drive of other popular sights such as Condado Beach. This 388-room, 4.5-star resort has 4 outdoor pools along with a full-service spa and 4 restaurants.


Dining

There are multiple options for onsite dining with 4 restaurants, including Cana by Juliana Gonzalez, which specializes in Caribbean cuisine. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Buffet breakfast is offered for a fee each morning from 7:00 AM to 10:30 AM.


Rooms

All of Fairmont El San Juan hotel's 388 air-conditioned rooms provide refrigerators, espresso makers, and free newspapers. Guests can expect 50-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with pillow menus ensure a restful night. Free local calls, free bottled water, and safes are other standard amenities.


Property features

Guests of Fairmont El San Juan hotel have access to a full-service spa, 4 outdoor pools, and a nightclub. Valet parking is available for USD 28 per day. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach resort include a 24-hour fitness center, outdoor tennis courts, and free WiFi in public areas.

Room options

Villa, 1 King Bed

1 King Bed | Sleeps 3

Villa, 1 King Bed, Pool Access

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Balcony

1 King Bed | Sleeps 3

Suite, 1 King Bed

1 King Bed | Sleeps 3

Guest reviews for Fairmont El San Juan hotel

Everyone (45) Couples (6) Family (14)
5
Everyone

By on Sep 4, 2020

Review comment responded on Sep 8, 2020

We are so happy to know we made your stay a memorable one, thank you for you feedback! We hope to see you soon!

5
Friends

I honestly loved it here. I just left yesterday afternoon, but I can’t WAIT for the moment I can return. The property is absolutely gorgeous, much of the staff is genuinely friendly, and it’s not too far from other hotspot cities. Did I mention I’m able to do all of this positive raving in the middle of the Covid 19 pandemic? Due to the pandemic only 2 of the restaurants were open, but the food was wonderful and gave me hope for the other restaurants when I return.

By , from New York,NY on Aug 24, 2020

Review comment responded on Aug 24, 2020

Hola Ariél! THANK YOU for your amazing review, we are so happy to have met your needs and expectations. We truly appreciate you, and hope to welcome you again in the near future!

5
Everyone

By on Feb 16, 2020

Review comment responded on Feb 19, 2020

Thank you for taking the time to rate us

4
Everyone

By on Feb 9, 2020

Review comment responded on Feb 10, 2020

Thank you for taking the time to rate us

5
Everyone

By on Feb 7, 2020

Review comment responded on Feb 10, 2020

Thank you for the rating

4
Everyone

By on Jan 4, 2020

Review comment responded on Jan 10, 2020

Thank you for your rating

4
Family with small children

The pools and lounge chairs were very nice. I liked how they provided chair towel covers in addition to towels. I also liked how they provided water by the pool. There was also plenty of shady spots with umbrellas or building shade. I just wish they had more lunch options at the hotel other than the pool bars and Cana restaurant. The options got boring after 2 days. The pizza place wasn’t open during the day and they only had 3 options for kids menu everyday so the kids got tired of having Mac and cheese or chicken tenders. The grilled cheese sandwich was also not worth $12!

By on Dec 25, 2019

Review comment responded on Dec 25, 2019

Thank you for your candid review - we will be sharing with upper management so that we may take corrective actions.

5
Friends

The entire property is beautifully maintained and clean which allows you to have a certain sense of comfort/relaxation during your stay. The gentlemen outside on the beach are very helpful and attentive, specifically Ramon. He made sure that we had a table and went out of his way to ensure other guests were comfortable on the beach. That level of dedication makes such a difference! The music, ambiance, even the sushi in the lobby is excellent! This is my go-to hotel for every trip to Puerto Rico. Love it!

By on Dec 10, 2019

Review comment responded on Dec 13, 2019

Ramon and the rest of the EL San Juan family appreciates you taking the time to write a review!

5
Everyone

By on Nov 20, 2019

Review comment responded on Dec 4, 2019

Thank you for the rating - the El san Juan family appreciates it.

5
Everyone

By on Nov 8, 2019

Review comment responded on Nov 11, 2019

thank you for the rating

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