Some of the wall outlets did not work. The hotel seemed run down and outdated for a wyndham. I expected more from the Wyndham. The carpets in the toom seemed dirty and the shower in the tub drained very slow
The shower in our room just completely stopped working. After complaining about it (via Orbitz), the hotel offered zero compensation. Is this the standard that Wyndham holds itself to?
Alfonso was our driver/guide and he was amazing. The pool bar was never open. Staff was friendly and very helpful.
Lovely hotel, with great service and staff. Reception is wonderful with helpful bellmen and front desk.
The hotel is very nice and comfortable. 4 pools, 5 jacuzzis, 3 restaurants and a spa. The staff was lovely and accommodating.
Great staff. Average food. Poor rooms, very very olds. NEED URGENT RENOVATION
Close to airport, friendly staff, Japanese restaurant was good. Clean but very run down, mold in bathroom, cracked tiles, rusty mirrors etc, one pool closed for construction, others needed repair. Ok for a night but not what you'd expect for a mid-range hotel.
Fairly clean, friendly staff, comfortable beds, close to airport.
Where to start.... The sensors for the entry doors weren’t working, so people had trouble getting in and out. They “upgraded” us to a suite. The elevator was out of order, pool was drained, and the entire hallway ceiling leading to the room was covered in what looked to be black mold. Inside the room, there was mold on the ceiling and the tub had a lot of chips on the surface. We promptly booked a room at a nearby hotel (I highly recommend the Country Inn and Suites just down the road). We are now trying to get a refund from Wyndham, but even if we don’t, moving to a different hotel for the night was worth it.
There were ants everywhere in our room and bed, all of the jacuzzis were drained out, one of the pools were drained, and the service was so slow.
For the price it is ok. Front desk was not very friendly. Shower is poor. Barely trickles out. and not very warm. Clean and comfortable other than the shower.
A dated hotel in disrepair. The japanese restaurant HORRIBLE! Ate at Hard Rock cafe for dinner, gross! Poor location, charged for shuttle to airport. Will not stay at Wyndom properties ever again. Misrepresentation overall. I should be refunded for all.
Breakfast for 27 usd??? It is way too much. The hotel is quite outdated. Good for 1 night stay but not very suitable for longer stay
This hotel clearly has nicer sections/buildings that have been renovated and then some that are not as updated. I stayed in Building 1 on the first floor. My room was clean. I thought the drinks and dinner at the hotel bar were good and reasonable. $27 is a bit much for a breakfast buffet comparatively. The staff was accomodating and the pools were nice. The shuttle to the airport was convenient. Twist my arm I guess the room was a little musty at first but not after the AC was turned on. I would definitely stay here before I'd pay double to stay at the Holiday Inn Express.
Hotel is nice and clean. Nothing fancy. Staff was ok. Not very friendly but fine. We would stay here again. Comfy beds. Clean.
Didn’t like: very expensive breakfast buffet. Other than that fantastic
The property is beautiful, with great restaurants, casino and very close to the mall and airport. The shutteal service was excellent . Everything was great except for the bed and one of the ladies on front desk, she was so rude to everyone. Don't forget to have dinner at Hard Rock Coffe , delicious food. :)
Wyndham San Jose Herradura Hotel & Convention Center places you within 2 miles (3 km) of popular sights like Ultrapark Free Zone & Business Center and Global Park Free Zone and Business Park. This 229-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 3 restaurants. It's connected to the convention center in central Ciudad Cariari and also close to Metro Free Zone & Business Park and Oxígeno Human Playground.
Enjoy a drink at the lobby lounge, or get your fill of Latin American cuisine for breakfast, at Tropicala, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10:30 AM.
All 229 air-conditioned rooms feature coffee makers, free international calls, and free local calls. 32-inch plasma TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other amenities include free bottled water, safes, and ironing boards.
Guests of Wyndham San Jose Herradura Hotel & Convention Center have access to a full-service spa, 3 outdoor pools, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Other amenities at this spa hotel include a health club, 5 spa tubs, and free WiFi in public areas.
Some of the wall outlets did not work. The hotel seemed run down and outdated for a wyndham. I expected more from the Wyndham. The carpets in the toom seemed dirty and the shower in the tub drained very slow
Dear, Thanks for choosing us; our commitment is to make your stay memorable. Best regards,
The shower in our room just completely stopped working. After complaining about it (via Orbitz), the hotel offered zero compensation. Is this the standard that Wyndham holds itself to?
Dear, I would like to take this opportunity to apologize for your unpleasant experience as a guest. I appreciate the time that you took to bring this matter to our attention. Your feedback is valuable. Best regards,
Alfonso was our driver/guide and he was amazing. The pool bar was never open. Staff was friendly and very helpful.
Dear, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future. Regards,
Dear, Thank you very much for your rate about your recent stay at Wyndham Herradura in San José. We hope that in your next visit to the area you will stay with us again. Regards,
Lovely hotel, with great service and staff. Reception is wonderful with helpful bellmen and front desk.
Dear, I would like to thank you for your recent visit to our Hotel. It was truly a pleasure to serve you. I hope that the accommodations and service were to your liking, as complete satisfaction is our goal. We would love to have the pleasure of seeing you as a regular guest. Best regards,
The hotel is very nice and comfortable. 4 pools, 5 jacuzzis, 3 restaurants and a spa. The staff was lovely and accommodating.
Dear, Thank you for taking the time to write about your experience at the hotel. We are glad to know that your perception of our staff, services and facilities have been positive. We look forward you visit us again, the next time you travel to Costa Rica. Best regards,
Great staff. Average food. Poor rooms, very very olds. NEED URGENT RENOVATION
Dear, First of all, I would like to thank you for sending us your feedback. I have checked every issue out with the managers and we have made decisions in order to avoid those inconvenients in the future. We hope to see you again in a near future. Best wishes,
Close to airport, friendly staff, Japanese restaurant was good. Clean but very run down, mold in bathroom, cracked tiles, rusty mirrors etc, one pool closed for construction, others needed repair. Ok for a night but not what you'd expect for a mid-range hotel.
Dear, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future. regards,
Fairly clean, friendly staff, comfortable beds, close to airport.
Dear, We are very happy to know that our warm and natural environment made your visit even more enjoyable, without neglecting our usual friendly staff. We hope that in your next visit to the area you will stay with us again. Regards,
Dear, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. Looking forward to see you again in the near future. Best regards,