Wyndham San Jose Herradura Hotel & Convention Center
4.0 out of 5.0Enter your dates to see prices
Wyndham San Jose Herradura Hotel & Convention Center
4.0 out of 5.0
4.0
out of 5
"Good!"
See all 158 reviews
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Recent guest reviews
NICE HOTEL. NEED TO CHANGE THE PILLOWS AND INCLUDE BREAKFAST IN THE PACKAGES. NEED TO FIX THE JACUZZI AREA.
Nice hotel. Excellent staff. ********************************* *********************************
We enjoyed our stay and would stay again. Great location near to everything you need.
The facility is old and not kept up with maintenance. Water shower is to slow and insufficient. The food is over charged. The service crew is courteous and polite.
Everyone was super-friendly, but until we were in our bathing suits did anyone tell us the main pool was drained for repairs. The rehearsed lines stated they had 3 pools, yet all we encountered were 1 filled with leaves, one in the shade and cold, and a jacuzzi too close to the eating/bar area to enjoy but with trash floating in it anyway. Fitness area was barely enough, even for a hotel, and our room smelled like mildew and took a while to cool after turning the AC on high to try to override the odor. Otherwise, the room was good, especially for the price we paid, and the breakfast was great including our wonderful server. One situation I encountered was accidentally leaving some clothing in a drawer. I realized it a day or two later so called and they very willingly offered to look for it and call back. Not hearing from them I followed up the next day (they mentioned they were just about the contact me), but they did have my items and agreed to hold them until I returned through the area toward the airport in 5 or so days. Upon receipt my favorite of the 5 things was not in the bag, but otherwise I appreciated getting back what I did. Being close to the airport this was a fine location for us to spend one day before our planned tour began, especially for the price, but in hindsight it might have been worth a little extra to be further with nicer amenities or even closer to the city center to easily enjoy checking it out with our limited time.
Arrived late at night and needed to have a good hotel close to the airport, arranged for a shuttle prior to travel, missed the shuttle because of the long immigrant line up...Needed to make several important phone call in Costa Rica the next morining;when I used the phone to dial the local numbers in Costa Rica which I needed to connect to...phone seemed like it was working; it had a dial tone but the numbers kept saying they were busy, finally I realised that something must have been wrong with the phone and contacted the front desk who sent someone to fix the phone; at this time I had wasted all morning trying to call out and was checking out at noon...very disappointed and would not use this hotel in the future...
Wyndham Herradura is always my first choice the night before flying out of Costa Rica. Great amenities and service, plus airport shuttle.
Very nice the staff is great the rooms are clean and the breakfast buffet is great
It appears the entrance has been upgraded and apparently one room which they took their photos in, however this is not true to the hotel.
Mattress was very uncomfortable. No fridge in the room. Room felt tight. The hotel it self was hard to find.
We had a 7am flight so wanted to stay by the airport and take the shuttle. The staff was very nice, check-in was easy, the hotel was clean, and the shuttle left on time(once per hour at the top of the hour starting at 5am). The only downsides were our room had a strong mildew odor and all the restaurants are very expensive. We ate a pizza in the lobby bar with our kids as that was the best option without spending $100.
The location of the hotel is convenient. There's a casino in the beautiful lobby and 3 restaurants on site. The 3 massive resort style pools and spa are a real treat. Our room was a bit tired and could use a facelift to match the gorgeous Lobby area.
The breakfast buffet is quite ample, great swimming pool and exercise areas, dining options on-site were fantastic, especially Quattro. The happy hour at the bar next to the casino was superb, almost free drinks!
On my second visit to the Wyndham I was charged for early arrival only to learn that the water was turned off. They did refund the early arrival fee. This room was older, bigger but lacked a fridge. I could feel springs on the bed, the sheets were scratchy and got several mosquito bites. This room needed updating but liked the size of it. The pools were too cold for anyone to swim it. The staff was extremely friendly and helpful
very comfortable! specially, lobby staffs are very kind.
breakfast, swimming pool, location, cleanliness all are excelent
Was a little disappointed when we checked in to two rooms and they were put on opposite sides of the hallway (instead of adjoining). Our kids had a poolside room and we have a view of the alley.
The ac units in the room are loud and annoying, the shower liner smelled like mold and getting in and out of the tubs was cumbersome. And the pillows need to be replaced
Had a pleasant stay. Bathroom needs improvement. Breakfast is nice. The tourist drivers attached to the hotel are nice, but little expensive.
had to have my wife call me at 0530 because couldn't raise the desk at midnight for a wake up call.
Hotel highlights
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Spa
Wyndham San Jose Herradura Hotel & Convention Center places you within a mile (2 km) of popular attractions like Plaza Real Cariari and Ultrapark Free Zone & Business Center. This 229-room, 4-star hotel has 3 outdoor pools along with a full-service spa and a casino. Near the airport, it's also near Global Park Free Zone and Business Park and Metro Free Zone & Business Park.
Dining
Relish the Latin American cuisine at Tropicala, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
Rooms
All of Wyndham San Jose Herradura Hotel & Convention Center's 229 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect 32-inch plasma TVs with cable channels, along with free WiFi and wired Internet. Select Comfort beds sport premium bedding and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Free international calls, free local calls, and free bottled water are other standard amenities.
Property features
Wyndham San Jose Herradura Hotel & Convention Center features a full-service spa, 3 outdoor pools, and a casino. There's free parking, as well as a free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this spa hotel include a children's pool, a fitness center, and 5 spa tubs.
Guest reviews for Wyndham San Jose Herradura Hotel & Convention Center
nice hotel
Everyone
NICE HOTEL. NEED TO CHANGE THE PILLOWS AND INCLUDE BREAKFAST IN THE PACKAGES. NEED TO FIX THE JACUZZI AREA.
nice airport hotel
Everyone
Nice hotel. Excellent staff. ********************************* *********************************
Review comment
Customer Care Supervisor responded on Mar 8, 2018
Dear Paul, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Regards
Everyone
We enjoyed our stay and would stay again. Great location near to everything you need.
Review comment
Customer Care Supervisor responded on Mar 1, 2018
Dear, Thank you for staying with us and for your kind review and recommendation. Regards
Everyone
The facility is old and not kept up with maintenance. Water shower is to slow and insufficient. The food is over charged. The service crew is courteous and polite.
Review comment
Customer Care Supervisor responded on Feb 26, 2018
Dear Paul, Thank you for sending us your comments. We inform you within our investment plans, is to remodel our rooms. We continue to work very hard on investments and training for all staff, we hope to change their perception in the next visit. For us it will be a real pleasure to serve you again. Always to the orders, Greetings.
friendly staff made it worth our short stay
Everyone
Everyone was super-friendly, but until we were in our bathing suits did anyone tell us the main pool was drained for repairs. The rehearsed lines stated they had 3 pools, yet all we encountered were 1 filled with leaves, one in the shade and cold, and a jacuzzi too close to the eating/bar area to enjoy but with trash floating in it anyway. Fitness area was barely enough, even for a hotel, and our room smelled like mildew and took a while to cool after turning the AC on high to try to override the odor. Otherwise, the room was good, especially for the price we paid, and the breakfast was great including our wonderful server. One situation I encountered was accidentally leaving some clothing in a drawer. I realized it a day or two later so called and they very willingly offered to look for it and call back. Not hearing from them I followed up the next day (they mentioned they were just about the contact me), but they did have my items and agreed to hold them until I returned through the area toward the airport in 5 or so days. Upon receipt my favorite of the 5 things was not in the bag, but otherwise I appreciated getting back what I did. Being close to the airport this was a fine location for us to spend one day before our planned tour began, especially for the price, but in hindsight it might have been worth a little extra to be further with nicer amenities or even closer to the city center to easily enjoy checking it out with our limited time.
Review comment
Customer Care Supervisor responded on Jan 8, 2018
Dear Paul, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologize that we fell short on your expectations in some areas. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We are glad you like our breakfast. Looking forward to see you again in the near future. Regards!
Everyone
Arrived late at night and needed to have a good hotel close to the airport, arranged for a shuttle prior to travel, missed the shuttle because of the long immigrant line up...Needed to make several important phone call in Costa Rica the next morining;when I used the phone to dial the local numbers in Costa Rica which I needed to connect to...phone seemed like it was working; it had a dial tone but the numbers kept saying they were busy, finally I realised that something must have been wrong with the phone and contacted the front desk who sent someone to fix the phone; at this time I had wasted all morning trying to call out and was checking out at noon...very disappointed and would not use this hotel in the future...
Review comment
Customer Care Supervisor responded on Dec 23, 2017
Dear Sir / Madam, Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. We do sincerely apologize for any inconvenience and disappointment caused and look forward to hearing from you. Sincerely
best option first and last night in costa rica
Everyone
Wyndham Herradura is always my first choice the night before flying out of Costa Rica. Great amenities and service, plus airport shuttle.
Review comment
silvia responded on Nov 23, 2017
Estimado Juan José, Gracias por alojarse con nosotros! Nos preocupamos mucho por hacer que la estancia de nuestros huéspedes sea lo más agradable posible, por lo que agradecemos sus comentarios.
Everyone
Very nice the staff is great the rooms are clean and the breakfast buffet is great
Review comment
Silvia responded on Nov 6, 2017
Dear guest, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Best regards,
website photos are very deceiving
Everyone
It appears the entrance has been upgraded and apparently one room which they took their photos in, however this is not true to the hotel.
Review comment
Silvia responded on Sep 1, 2017
Dear Stacy, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regads!
Everyone
Mattress was very uncomfortable. No fridge in the room. Room felt tight. The hotel it self was hard to find.
Review comment
Silvia responded on Sep 1, 2017
Dear guest, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regards!
Dear, We do look forward to the pleasure of welcoming you back on future occasions so that we can hopefully become your hotel of choice when you visit Costa Rica. Sincerely yours,