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Wyndham San Jose Herradura Hotel & Convention Center

4.0 out of 5.0

Recent guest reviews

It appears the entrance has been upgraded and apparently one room which they took their photos in, however this is not true to the hotel.

Mattress was very uncomfortable. No fridge in the room. Room felt tight. The hotel it self was hard to find.

We had a 7am flight so wanted to stay by the airport and take the shuttle. The staff was very nice, check-in was easy, the hotel was clean, and the shuttle left on time(once per hour at the top of the hour starting at 5am). The only downsides were our room had a strong mildew odor and all the restaurants are very expensive. We ate a pizza in the lobby bar with our kids as that was the best option without spending $100.

The location of the hotel is convenient. There's a casino in the beautiful lobby and 3 restaurants on site. The 3 massive resort style pools and spa are a real treat. Our room was a bit tired and could use a facelift to match the gorgeous Lobby area.

The breakfast buffet is quite ample, great swimming pool and exercise areas, dining options on-site were fantastic, especially Quattro. The happy hour at the bar next to the casino was superb, almost free drinks!

On my second visit to the Wyndham I was charged for early arrival only to learn that the water was turned off. They did refund the early arrival fee. This room was older, bigger but lacked a fridge. I could feel springs on the bed, the sheets were scratchy and got several mosquito bites. This room needed updating but liked the size of it. The pools were too cold for anyone to swim it. The staff was extremely friendly and helpful

very comfortable! specially, lobby staffs are very kind.

breakfast, swimming pool, location, cleanliness all are excelent

Was a little disappointed when we checked in to two rooms and they were put on opposite sides of the hallway (instead of adjoining). Our kids had a poolside room and we have a view of the alley.

The ac units in the room are loud and annoying, the shower liner smelled like mold and getting in and out of the tubs was cumbersome. And the pillows need to be replaced

Had a pleasant stay. Bathroom needs improvement. Breakfast is nice. The tourist drivers attached to the hotel are nice, but little expensive.

had to have my wife call me at 0530 because couldn't raise the desk at midnight for a wake up call.

Hotel was great, but the noise level was really high. There seems to be a lot of parties here (casino and bars attached) that create a lot of sounds. They had high level bass that kept both my father and me up all night. Party went till 4:30 in the morning.

Nice hotel, good breakfast buffet, but the eggs had ham in them and the server said I had to pay for eggs without ham. No big deal I had other choices but this is customer service. The landscaping is very nice. There is an updated portion of the hotel and an old portion. Stay in the updated rooms. Take out the in room jacuzzis and redo the bathrooms they are dated, and most of all heat the swimming pools and outdoor spa! Water is way too cold! Work on the quality of the cocktails served. All in all a nice hotel, clean, located close to the airport with free shuttle, and very nice staff.

Helpful staff, average room but clean. Breakfast buffet limited variety. Average overall.

Nice end of trip stay close to airport. Nice pool area and breakfast was included poolside. Casino on premises and Planet Hollywood in parking lot. Matt

food was nasty, flies everywhere. hotel was nice but the free food was lowest possible quality.

Hotel was nice, bit a bit of wear was evident in a few places. (AC installed with no trim over hole cut in sheetrock.) VERY low water pressure in shower. However, breakfast buffet was MARVELOUS. Staff was very friendly and accommodating on every request. Room service was quick and delicious. Bar staff was great. Maid was awesome. Shuttle services were outstanding and reasonably priced. Great locale (next to a mall, Hard Rock Cafe, and . . . a McDONALDS ! ! ! Enjoyed our stay very much.

I stayed here the night before leaving SJ for the states. Clean room, great staff. I was a little disappointed in the pool area and casino thou. But in general a nice stay.

The first room we got had a humid/damp smell and once we hit the bed we realized it was more than just a smell... even the sheets felt damp from the humidity in the room. We were quickly changed to a better room. However, the bathrooms are dated and not quite clean. If you're looking for an inexpensive place to stay near the airport - this does the job. The japanese restaurant next door is fantastic. However, if you are particular - then this place might be a little musky for the price.

Room options

Deluxe Room, 1 Queen Bed, Tower

Queen 1 | Sleeps 4

Junior Suite, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Wyndham San Jose Herradura Hotel & Convention Center

Everyone (14) Couples (47) Business (17) Family (37) Other (21) Friends (14)
1

website photos are very deceiving

Everyone
1980s bathroom The hallway Another pool falling apart and great views of the hotel collapsing The

It appears the entrance has been upgraded and apparently one room which they took their photos in, however this is not true to the hotel.

By , from Tampa, Fl on Aug 30, 2017

Review comment responded on Sep 1, 2017

Dear Stacy, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regads!

2
Everyone

Mattress was very uncomfortable. No fridge in the room. Room felt tight. The hotel it self was hard to find.

By on Aug 30, 2017

Review comment responded on Sep 1, 2017

Dear guest, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regards!

4

good for 1 night for early flight

Everyone

We had a 7am flight so wanted to stay by the airport and take the shuttle. The staff was very nice, check-in was easy, the hotel was clean, and the shuttle left on time(once per hour at the top of the hour starting at 5am). The only downsides were our room had a strong mildew odor and all the restaurants are very expensive. We ate a pizza in the lobby bar with our kids as that was the best option without spending $100.

By , from Hebron, KY on Jul 14, 2017

Review comment responded on Jul 17, 2017

Dear Jim, We are very happy that your stay with us was so satisfactory and convenient because there is nothing more important to us than our guests' comfort and satisfaction. Best regards!

4

close to airport

Everyone

The location of the hotel is convenient. There's a casino in the beautiful lobby and 3 restaurants on site. The 3 massive resort style pools and spa are a real treat. Our room was a bit tired and could use a facelift to match the gorgeous Lobby area.

By on May 16, 2017

Review comment responded on May 22, 2017

Dear guest, Thanks for choosing us; our commitment is to make your stay memorable. We appreciate your feedback! Best regards,

5

great bundle of services

Everyone

The breakfast buffet is quite ample, great swimming pool and exercise areas, dining options on-site were fantastic, especially Quattro. The happy hour at the bar next to the casino was superb, almost free drinks!

By on May 4, 2017

Review comment responded on May 7, 2017

Dear Juanjo, Your message was appreciated. It us good to hear that you were pleased with our location and our staff. We look forward to having you as our guest in the future. Yours In Hospitality,

3

nice hotel some disparities

Everyone

On my second visit to the Wyndham I was charged for early arrival only to learn that the water was turned off. They did refund the early arrival fee. This room was older, bigger but lacked a fridge. I could feel springs on the bed, the sheets were scratchy and got several mosquito bites. This room needed updating but liked the size of it. The pools were too cold for anyone to swim it. The staff was extremely friendly and helpful

By , from Milwaukee on Mar 23, 2017

Review comment responded on Mar 25, 2017

Dear Jane, Your comments are very valuable for us to take inmediate action on specific issues of customer service. We regret the experience you went through during your stay. Best regards!

4

good hotel close to the airport!

Everyone

very comfortable! specially, lobby staffs are very kind.

By , from seoul on Feb 6, 2017

Review comment responded on Feb 8, 2017

Dear Norma, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! It is our goal to provide our very best to each and every guest. Best regards!

5

comfortable

Everyone

breakfast, swimming pool, location, cleanliness all are excelent

By on Oct 12, 2016

Review comment responded on Oct 13, 2016

Dear DGO, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Best regards!

4

overall good

Everyone

Was a little disappointed when we checked in to two rooms and they were put on opposite sides of the hallway (instead of adjoining). Our kids had a poolside room and we have a view of the alley.

By , from Montana on Jun 20, 2016

Review comment responded on Jun 23, 2016

Dear Mr. Nick, Thanks for your positive review. It is great to know your family stay was pleasant, and they enjoyed are facilities. Please accept my personal apologies for the inconvenience during the check in time. Best regards!

3

nice location - bad pillows

Everyone

The ac units in the room are loud and annoying, the shower liner smelled like mold and getting in and out of the tubs was cumbersome. And the pillows need to be replaced

By , from Delaware on Apr 4, 2016

Review comment responded on Jul 1, 2016

Dear Bill, Your message was appreciated. It us good to hear that you were pleased with our location and our staff. Please note that we are in the process of renovating our rooms. However, this must be done slowly and carefully to aviod inconveniencing our guests. We hope that on your next visit, you will be pleased with the changes we are making. Regards,