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Recent guest reviews

Great location . Friendly staff easy check in. Very clean room and spacious. Near Santana Row and Valley Fair mall, with plenty of dining options and shopping easy freeway access to hwy 17, 880 and 101, 280. Will come back !

The location was nice but it is next to the freeway so it gets really noisy. Also their toilet would get backed up even when it was only fluids. The worst was the mini fridge, it was leaking water and it seeped into our socks and a backpack. At check out when I explained what had occurred the cashier said ok we’ll check that out. But didn’t apologize or seemed surprised at all. It seemed as though they might of have been aware but don’t really care about the upkeep.

Room had a small kitchenette with microwave and refrigerator with freezer compartment. No frills kind of place but it worked for what I needed during this stay.

Room was overall nice however if you are booking make sure they give you the right room as they tried to give me a room way cheaper than what i paid for. When I confronted him he had an attitude but just give me what I paid for but other than that it was a very nice place.

They lost my reservation and moved me to a different room which they promised had a Jacuzzi. What they failed to mention was that it doesn't work and the buttons were ripped off. Everything else was alright but I can't believe they lost my reservation on Valentines Day. Their breakfast includes breads, oatmeal, waffles, potatoes, eggs, sausage, bacon, cereal, and yogurt. Also small coffee and tea selection. I got a few bug bites the first night and noticed they were in the process of replacing mattresses, evident by the 20 or so mattresses tossed in their parking lot. So..?

Beds were hard. Heater in room was noisy and woke me up. Very loud due to being right on street so you could hear traffic outside. Overall nice staff. Lobby gives the impression of a boutique hotel but rooms were more like a motel not a hotel.

very convenient!nearby Westfield Vally fair !and staffs are all very nice

The only reason I gave the staff that rating is because it has now been a consistent experience of being woken up due to the volume of the voices of the staff. We have stayed at the Row at least 5/6x in the past 8 months and it is now a consistent theme. The walls are paper thin and every morning we have been woken up by the staff. They receptionist staff, always smiling and helpful. The free breakfast is such a plus as well as the staff that helps with that. 10 out of 10. But when we're there to get away for a weekend, the last thing we want to continue doing is being woken up by the staff's talking and laughing (we know it's them because we now walk out to see if it's guests or staff).

I travel for a living and this one one of the highest priced and dirtiest hotels I've ever stayed in. If I had any option to leave at the late hour I would have. Disgusting.

Stevens Creek Blvd San Jose CA

Hotel highlights

  • Walking distance to Westfield Valley Fair Shopping Mall
  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Westfield Valley Fair Shopping Mall is a short stroll from The Row Hotel, and other popular attractions like Winchester Mystery House are within a mile (2 km). This 58-room, 3-star hotel has free breakfast, a 24-hour fitness center, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 7:00 AM to 9:00 AM.


Rooms

All 58 recently renovated rooms feature microwaves, coffee makers, and free local calls. 42-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer designer toiletries. Fans, ironing boards, and desks are also standard. Housekeeping is available on request.


Property features

Renovated in 2020, The Row Hotel offers a 24-hour fitness center, free WiFi in public areas, and a 24-hour business center. If you plan to drive, free parking is available. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include coffee/tea in a common area and express check-out.

Room options

Room, 1 Double Bed, Accessible

1 Double Bed | Sleeps 2

Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Room, 1 King Bed

1 King Bed | Sleeps 2

Junior Suite, 2 Queen Beds, Hot Tub

2 Queen Beds | Sleeps 4

Guest reviews for The Row Hotel

Everyone (30) Business (3) Couples (3) Family (2)
1
Everyone

By on Feb 10, 2021

Review comment responded on Feb 22, 2021

Thanks for your feedback. We try to ensure that all our guests have a wonderful experience when staying with us but it seems that you have had a less than satisfactory experience. We would really appreciate it if you could contact us directly and let us know how more about your experience and give us an oppurtunity to correct it .

5
Everyone

Great location . Friendly staff easy check in. Very clean room and spacious. Near Santana Row and Valley Fair mall, with plenty of dining options and shopping easy freeway access to hwy 17, 880 and 101, 280. Will come back !

By on Jan 21, 2021

Review comment responded on Jan 22, 2021

Dear Guest, Thank you so much for your positive feedback, we look forward to welcoming you back to the Row Hotel

5
Everyone

By on Dec 15, 2020

Review comment responded on Dec 15, 2020

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

4
Everyone

By on Dec 2, 2020

Review comment responded on Dec 3, 2020

We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted with your rating, thank you very much. We are happy to have satisfied you so well, and we hope to remain your hotel of choice here for future visits. Best Regards, Customer Care Team

2
Partner Couples

The location was nice but it is next to the freeway so it gets really noisy. Also their toilet would get backed up even when it was only fluids. The worst was the mini fridge, it was leaking water and it seeped into our socks and a backpack. At check out when I explained what had occurred the cashier said ok we’ll check that out. But didn’t apologize or seemed surprised at all. It seemed as though they might of have been aware but don’t really care about the upkeep.

By on Sep 11, 2020

Review comment responded on Sep 22, 2020

Thank you for staying with us, and taking the time to give us your feed back. We hope to serve you better in the future.

4
Everyone

Room had a small kitchenette with microwave and refrigerator with freezer compartment. No frills kind of place but it worked for what I needed during this stay.

By on Jun 28, 2020

Review comment responded on Jul 3, 2020

Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We are glad that our accommodation met your needs, and we hope your stay was comfortable and the room amenities were convenient for you. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back soon for another pleasant stay during your next trip to the area. Kind Regards, The Row Hotel, Guest Experience Team

3
Partner Couples

Room was overall nice however if you are booking make sure they give you the right room as they tried to give me a room way cheaper than what i paid for. When I confronted him he had an attitude but just give me what I paid for but other than that it was a very nice place.

By on May 9, 2020

Review comment responded on May 31, 2020

Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make the next experience even more enjoyable for you. We look forward to having you back for another pleasant stay during your next trip to the area. Kind Regards,

3
Partner Couples

They lost my reservation and moved me to a different room which they promised had a Jacuzzi. What they failed to mention was that it doesn't work and the buttons were ripped off. Everything else was alright but I can't believe they lost my reservation on Valentines Day. Their breakfast includes breads, oatmeal, waffles, potatoes, eggs, sausage, bacon, cereal, and yogurt. Also small coffee and tea selection. I got a few bug bites the first night and noticed they were in the process of replacing mattresses, evident by the 20 or so mattresses tossed in their parking lot. So..?

By on Feb 17, 2020

Review comment responded on Feb 20, 2020

Thank you for reviewing your recent stay with us, we are happy to have been your hosts during your recent trip to San Jose. We are disappointed to hear that there was a difficulty with your booking, and we are investigating the reasons for this. We are, as you mention, in the process of changing our mattresses, and we expect that this project will be completed in the very near future. We are confident that you will have a more enjoyable stay when you return to stay with us again, and look forward to welcoming you back. Kind Regards, The Row Hotel, Guest Experience Team

3
Business Business

Beds were hard. Heater in room was noisy and woke me up. Very loud due to being right on street so you could hear traffic outside. Overall nice staff. Lobby gives the impression of a boutique hotel but rooms were more like a motel not a hotel.

By on Jan 16, 2020

Review comment responded on Jan 17, 2020

Thank you for choosing our hotel for your accommodation needs here. We are sorry to know that you were disturbed by traffic noise. Should you stay with us again, we would be happy to offer you a room on the opposite side of the hotel, where you may enjoy a more peaceful stay. I'm happy to read our staff was helpful and I hope you join us again when you visit San Jose in the future. Kind Regards, The Row Hotel, Guest Experience Team

3
Everyone

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Thank you for the 3 out of 5 stars! We appreciate your feed back and the time you took to give it.

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