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San Mateo Marriott San Francisco Airport

4.0 out of 5.0

Recent guest reviews

We checked in and the bell man helped us to our room. We liked our room but suddenly he said we had the wrong room. That they had to change us to another room. So we went down one flight and they placed us in a very small room. It was slightly larger than a broom closet! I was glad we were only staying one night.

I have stayed at Marriott's numerous times on business before (with good results) so jumped at the price which was lower than many others in the area. This stay was personal rather than business, for a last-minute getaway to the Bay area. I was really shocked when I walked over to open the curtains and found them in shreds. Both sides were "sliced" from top to bottom near the center hem and even one of the blackout curtains was slit. I did report it to the front desk at the end of Day 1 (of two) but they were still there through our stay. Very disappointing... I have been in the hospitality industry and would be embarrassed to have a guest see such poor conditions. Otherwise our stay was good and the room and stay pleasant. I do think that $24 a day for parking is really excessive. When I've stayed before, it was with a convention price and didn't have to pay that much...

Hair was in the shower and when we turned the shower on, a stick came out of the drain. It had obviously not been cleaned...or even given a basic rinse. Our sheets made us itch and after the shower issue, we wondered if they had been cleaned. As most "upscale" hotels you have to pay for parking, wifi (seriously Marriott? should be complimentary at this point), breakfast etc. Food was just okay. For all we needed to pay, it was not worth it. They did have a free shuttle to and from San Fran airport which was nice BUT our plane came in at 10 and it stopped running at 9 so we had to pay $30 for a cab to the hotel. We did get the shuttle back to the airport which was nice. I'd rather stay at Holiday Inn/Days Inn, pay less AND get the complimentary wifi, breakfast, and a clean room. I've been less impressed with Marriott over the years.

Nice place to stay. It was clean and a good distance from the venue.

Excellent. Loved the room and the hotel. Can't wait to return.

I drive to the hotel in the morning to ask if I can check in earlier than the regular check in time which is 3pm cause we didn't sleep the night before so we can take a nap before I have to driving the whole day.A lady at front desk was able to make a phone to housekeeping to see if they have the room ready yet,so she asked me take a seat first.I sat there for 15mins and she just went in their front desk office never come out,so I have to ask another front desk lady about my answer,so she said gonna go get her,then she disappear for another 5mins,so I asked the third lady who is the only one stand in the front desk at the moment,and then the lady helped me finally come out and she tell me they are checking for me in the office about the housekeeping,so I ask how long exactly I will know about I can get the room now or no cause I still have to go out&visit the city.She told me it depends on what time the housekeeping will starting to clean the room and they are trying to figure that out,and then will be 40mins cleaning time,I am so despaired at that moment,what kind of front desk will take half an hour to get not even an answer for a guest??? I really angry by them and I just said I will come back tonight,this is ridiculous for a front desk,and I never experience this when I travel to any other country in the world.I can take it if she tell me the room won't be ready before I spend the time of waiting there do nothing.They also gave me a parking card for free and made me pay for parking when I check in at night.Terrible staff!!!

Surprise parking is 22$ a day! Gets costly! Overall great place!!

This hotel was clean and comfortable. The staff was very nice and friendly. I will definitely stay here again.

We had an amazing time in San Francisco, and having a nice hotel to stay at was one of the highlights. The room was clean, good area, loved it.

We booked with the "free breakfast" offer, and it was a steal! The beds were very comfortable. We had a problem with a sliding door and someone came to fix it right away. You can tell the building is older, but it is kept up very well. We were happy with our stay.

The room was very nice; clean, very comfortable, and the breakfast was very good. The only thing that was kind of a disappointment was that the TV service was strange. There was no basic cable. You couldn't even watch the local news. Everything was pre-packaged movies or TV series. While some of the TV offerings were free, it was still irritating not to be able to watch ESPN, any of the news stations, or anything else that was being broadcast at that time. That is the only reason I gave it four out of five instead of the full five.

Visit was for one night only. The room was very nice, amenities, café/grill on premises, excellent complimentary breakfast buffet, nice staff. Only problem was that when I gave my credit card for incidental charges front desk charged me for the stay, therefore I was billed twice once by T/A and then again by hotel. I did call and the error was corrected without a problem.

Hotel was nice, bed was comfortable, room a little small, good for one person for one night. Coffee maker in room didn't work. Didn't like that the sink was in the room outside the bathroom. Over the sink was a lighted mirror, the only light in that area and it was not very good especially if you're trying to put on make-up.

I had a 1st floor room not too close to the outside door. It had french window siding window door between the living area with a pull out sofa/bed and the bedroom. The french doors had anchored curtains that matched the decor of both rooms nicely. The closet had a light that automatically turned on when opened (also a comfy robe hanging inside). The bathroom was a little tight - I am not a size 6! however the lighting was really good & the pull cord to hang wet clothes was a plus. Housekeeping was very friendly as well as the people at the front desk. Especially when the computer deactivted the room cards. It has 2 gyms, outside pool & spa that I truely enjoyed (the last hour is adult only in pool/spa). Location is 30 mins. from Union Square but with traffic you will need more time. I would return again .

At check in we asked and did receive free parking rather than the 22.00 charge. At check out we noticed that they had reversed it and charged. We asked again and they did remove the charge from our bill, but not with the best customer service. We like one night get aways, but won't return to this Marriott again. Lots of other hotels in the area to try. The lobby area looks very good, but the room was average.

The Hotel has the look and the feel of a 5 star hotel. The staff was very friendly and very attentive. Room was very clean and comfortable. We paid the extra $15 for breakfast, and saved over $50!! Over all, a great place to stay. Will be coming back!

Terrible experiense The bath Was a mess we had plumbers at 4 am in oler room!

Was there, slept well, free wifi in lobby hotel with high reception

I was traveling to take an important examination and chose this hotel due to the fact it was where the exam was being held. The exam began early the next morning and I did not want to deal with traffic and chance being late had I stayed at another hotel. Having stayed at other Marriott locations in the past, I figured I could not go wrong. The hotel was nice. Staff was friendly. The room spacious and appeared clean, but when I went to turn down the sheets, there were dead bugs in the bed. Already stressed about the examination and after a long drive through foul weather and heavy Bay area traffic, I really did not need to experience that. I just wanted to do a little more studying and get some sleep. In the morning, I had no hot water for a shower. Food at the restaurant in the hotel was good and reasonably priced however, service was lacking. Room service had similar menu as the restaurant but was seriously over priced once they added the 20% service charge. The conference center where the exam was held was nice. Ample space for the several hundred of us taking the exam. It was probably the organizer of the exam's choice, but uncovered, beat up folding tables just seemed unprofessional for a conference center. Parking was a pay lot on property which was expected. However, I did not realize that I would be charged three times to park for a one night stay. My car never left their lot but, I was charged once for the overnight parking (~$24 on my hotel bill), once for the day of the exam (~$18 paid at kiosk before I went to my vehicle after exam), and again after I had already paid and had to wait in line to exit the lot (gate would not open unless I paid an additional $2). I get the additional fee for the day of the exam, I had checked out in the morning, but to charge for waiting in line to leave. Seriously? I am well travelled so this was not the best experience but, then again, it was not the worst either. I really expected more from Marriott… Bugs? Really? I'm pretty sure I will not be staying with Marriott anytime in the future.

Clean, nice bedding, good dotaded. Breakfast no included for all of us, we were a family of 5 people with no kids and couldnt get the breakfast option. Also parking not included. Very expensive.

1770 S Amphlett Blvd San Mateo CA

Hotel highlights

  • Free WiFi and wired Internet in public areas
  • Onsite dining
  • Free airport shuttle
  • Outdoor pool

San Mateo Marriott San Francisco Airport places you within 2 miles (3 km) of San Mateo County Event Center and Hillsdale Shopping Center. This 476 -room, 4-star hotel has a restaurant, an outdoor pool, and a free airport shuttle. It's near the airport and also close to Mariners Point Golf Center and Leo J. Ryan Park.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a cooked-to-order breakfast is served each morning for a fee.


Rooms

San Mateo Marriott San Francisco Airport's 476 air-conditioned rooms provide iPod docks, coffee makers, and free weekday newspapers. Guests can expect WiFi, wired Internet, and flat-screen TVs with cable channels and pay movies. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Video-game consoles, safes, and phones are also standard.


Property features

Guests staying at San Mateo Marriott San Francisco Airport enjoy an outdoor pool, a fitness center, and a spa tub. Parking is USD 24 per day (USD 30 per day for valet parking)—but if you prefer not to drive, catch a ride in the free airport shuttle at scheduled times. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 18 meeting rooms, and conference space.

Room options

Suite, 1 Bedroom

King 1 | Sleeps 4

Deluxe Room

King 1 | Queen 2 | Sleeps 4

Suite, 1 Bedroom

King 1 | Sleeps 4

Guest reviews for San Mateo Marriott San Francisco Airport

Everyone (2) Business (16) Couples (10) Family (20) Other (6) Friends (2)
3
Everyone

We checked in and the bell man helped us to our room. We liked our room but suddenly he said we had the wrong room. That they had to change us to another room. So we went down one flight and they placed us in a very small room. It was slightly larger than a broom closet! I was glad we were only staying one night.

By , from phoenix on Sep 5, 2016

3

shocking condition of sheer curtains!

BusinessTravelers

I have stayed at Marriott's numerous times on business before (with good results) so jumped at the price which was lower than many others in the area. This stay was personal rather than business, for a last-minute getaway to the Bay area. I was really shocked when I walked over to open the curtains and found them in shreds. Both sides were "sliced" from top to bottom near the center hem and even one of the blackout curtains was slit. I did report it to the front desk at the end of Day 1 (of two) but they were still there through our stay. Very disappointing... I have been in the hospitality industry and would be embarrassed to have a guest see such poor conditions. Otherwise our stay was good and the room and stay pleasant. I do think that $24 a day for parking is really excessive. When I've stayed before, it was with a convention price and didn't have to pay that much...

By , from Grass Valley, CA on Aug 30, 2016

Review comment responded on Sep 3, 2016

Thank you for taking the time to share your thoughts regarding these issues. We appreciate you bringing them to our attention. We will share your message appropriately within the organization.

3

questionable cleanliness

Everyone

Hair was in the shower and when we turned the shower on, a stick came out of the drain. It had obviously not been cleaned...or even given a basic rinse. Our sheets made us itch and after the shower issue, we wondered if they had been cleaned. As most "upscale" hotels you have to pay for parking, wifi (seriously Marriott? should be complimentary at this point), breakfast etc. Food was just okay. For all we needed to pay, it was not worth it. They did have a free shuttle to and from San Fran airport which was nice BUT our plane came in at 10 and it stopped running at 9 so we had to pay $30 for a cab to the hotel. We did get the shuttle back to the airport which was nice. I'd rather stay at Holiday Inn/Days Inn, pay less AND get the complimentary wifi, breakfast, and a clean room. I've been less impressed with Marriott over the years.

By , from California on Apr 10, 2016

5

great place

Families

Nice place to stay. It was clean and a good distance from the venue.

By on Jan 9, 2015

5

good family vacation!!!

Families

Excellent. Loved the room and the hotel. Can't wait to return.

By on Aug 11, 2014

4

terribly front desk service

Families

I drive to the hotel in the morning to ask if I can check in earlier than the regular check in time which is 3pm cause we didn't sleep the night before so we can take a nap before I have to driving the whole day.A lady at front desk was able to make a phone to housekeeping to see if they have the room ready yet,so she asked me take a seat first.I sat there for 15mins and she just went in their front desk office never come out,so I have to ask another front desk lady about my answer,so she said gonna go get her,then she disappear for another 5mins,so I asked the third lady who is the only one stand in the front desk at the moment,and then the lady helped me finally come out and she tell me they are checking for me in the office about the housekeeping,so I ask how long exactly I will know about I can get the room now or no cause I still have to go out&visit the city.She told me it depends on what time the housekeeping will starting to clean the room and they are trying to figure that out,and then will be 40mins cleaning time,I am so despaired at that moment,what kind of front desk will take half an hour to get not even an answer for a guest??? I really angry by them and I just said I will come back tonight,this is ridiculous for a front desk,and I never experience this when I travel to any other country in the world.I can take it if she tell me the room won't be ready before I spend the time of waiting there do nothing.They also gave me a parking card for free and made me pay for parking when I check in at night.Terrible staff!!!

By on Aug 4, 2014

4

parking

Families

Surprise parking is 22$ a day! Gets costly! Overall great place!!

By on Jul 15, 2014

5

great place to stay

Singles

This hotel was clean and comfortable. The staff was very nice and friendly. I will definitely stay here again.

By on Jul 10, 2014

5

amazing girls weekend

GetawayWithFriends

We had an amazing time in San Francisco, and having a nice hotel to stay at was one of the highlights. The room was clean, good area, loved it.

By on Jun 24, 2014

4

spring break with kids

Families

We booked with the "free breakfast" offer, and it was a steal! The beds were very comfortable. We had a problem with a sliding door and someone came to fix it right away. You can tell the building is older, but it is kept up very well. We were happy with our stay.

By on May 2, 2014