Poor customer service. Was misgendered upon check in despite having my id in front of them as well as being verbally told my pronouns multiple times. Couldn’t even get a remote control sent to my room when I entered my room and noticed the controller was missing. Fee for parking despite the hotel being in a low traffic area. Would not recommend.
The room was clean and adequate, but I specifically looked for a property where I would not have to pay for parking. NO where on Orbitz or the property's website did it say there was a parking fee. But there is $15.00 per night.
No room was available even though Reservation was confirmed one month ago.
Average rooms, complicated check in- clerk was not able to find my reservation.
Nice with all the amenities only thing is you need to pay for parking which is the only thing I didnt like
No hot water for the shower. Best I got was lukewarm.
Adequate. A few dead bugs A few hairs that werent mine. A domestic dispute next door.
In description “breakfast” included. But it is not a breakfast , just coffee
Not worth staying here in this hotel. 0 Points for customer service, rooms were not clean, dust on the bed and tv table,
Not very welcoming., its wasnt a nice experience for us from the date we checked-in. Then later the room wasnt clean as a new room, Parking fee was additional which its not not mentioned while booking, facility was under construction so very noisy early in the mornings. overall its not worth staying in extended stay.
dirty, not clean. broken stuff. no shower head on shower, food left in fridge, missing smoke detector
Dirty and disappointing room - nice that it had a fridge but that was about it. Stains everywhere and just an old gross room.
The EXTENDED STAY in Mission Valley is a nice property located in a convenient but quiet location of small office parks. The hotel itself is somewhat dated compared to other similar properties and the rooms are smaller in comparison. The rooms are comfortably appointed with decent beds, small kitchen, dresser storage, and free WiFi. The cable TV has limited channel selection which is a draw back. The other problem was being in a ground floor room presented issues with cockroaches. Even though they had an inspection while staying on property, our room was missed and not sprayed.
Good location (close to the malls, shops, and restaurants in Mission Valley); fairly clean room (liked the recliner chair); and a pretty safe location (no problems with vandals or rowdy neighbors; a number of families seem to stay there). Not fancy by any means, but satisfactory for the price paid. I would stay again for a short visit.
The dirtiest, stinkiest carpet I've ever been on!
The check in was a breeze, room was clean- the room didn't have towels but as soon as we notified them they brought plenty to the room. Would stay here again.
I guess I must admit the only thing I can say was enjoyable was the evening clerk so don't get rid of him or it will be disastrous!
Initially, the hotel was over booked. I was in the lobby for about an hour attempting to reach Orbitz. The receptionist was in contact with Expedia, who claimed to be with Orbitz, but the call was dropped and they didn't call back. As I was attempting to call back, the receptionist made a decision to put me in a room, which turned out to be fine.
The location was very good just a few minutes away from sea world and the village port and not to mention very close to restaurants and grocery store. The front desk staff was very friendly. Breakfast was very simple but it's everything a kid likes muffins and hot chocolate and fresh fruit. I stayed 3 days and I had no problems a very quiet area had a very pleasant stay. It would be better if the kitchen supplies where in the room instead of having to ask for them.. plus extra toilet paper would be great! It might of just been my room but had no shampoo, lotion, extra hand soap.. So always carry your own! overall I do recommend this place it has all you need and for a great price!
Located in Mission Valley East, Extended Stay America - San Diego - Fashion Valley is within 2 miles (3 km) of popular attractions such as Hotel Circle and Fashion Valley Mall. This 141-room hotel welcomes guests with in-room amenities like kitchens, refrigerators, and microwaves.
The 141 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Coffee makers, phones, and ironing boards are also standard. Weekly housekeeping is available.
Guests of Extended Stay America - San Diego - Fashion Valley enjoy free WiFi in public areas, coffee in a common area, and laundry facilities. Self parking is available for USD 15 per day. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a picnic area and barbecue grills.
Poor customer service. Was misgendered upon check in despite having my id in front of them as well as being verbally told my pronouns multiple times. Couldn’t even get a remote control sent to my room when I entered my room and noticed the controller was missing. Fee for parking despite the hotel being in a low traffic area. Would not recommend.
The room was clean and adequate, but I specifically looked for a property where I would not have to pay for parking. NO where on Orbitz or the property's website did it say there was a parking fee. But there is $15.00 per night.
Thank you for being our guest. We're glad you liked your well-kept room, but we regret our parking charge came to you like a sudden surprise. Our website clearly states of the fee we charge. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No room was available even though Reservation was confirmed one month ago.
Thank you for your review. We apologize for the mix-up with your reservation and the trouble you had due to it. Please be assured that we’re investigating the issue you described and are taking the appropriate action to prevent it from happening again. We would welcome an opportunity to restore a favorable impression the next time you are in our area. Sincerely, Hotel Management
Average rooms, complicated check in- clerk was not able to find my reservation.
Thank you for choosing us. We offer our sincere apologies for the poor service you received from our associates at the time of your check-in. We consider your feedback very important, and thus it has been shared with the concerned team, and we will make sure each of our guests are treated well. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Nice with all the amenities only thing is you need to pay for parking which is the only thing I didnt like
Thank you for your nice review of Extended Stay America! It's great to read you enjoyed your stay and that our amenities were to your satisfaction. Reviews like yours make it all worthwhile. Thank you again for being our guest, and we look forward to welcoming you again soon! Sincerely, Hotel Management
No hot water for the shower. Best I got was lukewarm.
Thank you for choosing to stay with us. We are sorry for the issues you had with the lack of hot water in your room. We have addressed this concern, and we hope you will see this as an isolated incident. We appreciate you being our guest and hope to see you again soon. Sincerely, Hotel Management
Adequate. A few dead bugs A few hairs that werent mine. A domestic dispute next door.
Thank you for choosing our hotel. Please accept our apologies for the inconvenience you experienced during the stay. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. Your feedback is shared with our housekeeping team to prevent this issue from happening again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
In description “breakfast” included. But it is not a breakfast , just coffee
Thank you for your review. We apologize that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We hope to have the opportunity to serve you again on your future visit to our city. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not worth staying here in this hotel. 0 Points for customer service, rooms were not clean, dust on the bed and tv table,
Yuba, thank you for your review. Please accept our apologies for the service and cleanliness issues you encountered during your stay with us. We assure you that we have discussed your feedback with our associates, and we’re taking immediate steps to prevent these mistakes from being repeated in the future. We’re also working with our housekeeping team, and we’re reviewing our procedure with them to make sure it is followed thoroughly. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Thank you for your review. We are so sorry our staff member was inattentive to your needs. We will certainly share your comments with our department managers as we continually take measures to ensure we are delivering the finest hospitality. We hope you will reconsider returning to our hotel, as we would like you to experience our hotel as you should have on this past visit. Your experience with us was not typical, and we hope to welcome you again soon! Sincerely, Hotel Management