Hotel Rocaval

4.0 star property
VIP Access

Choose dates to view prices

Photo gallery for Hotel Rocaval

Front of property
Outdoor wedding area
Building design
Junior Suite, 2 Double Beds | Premium bedding, in-room safe, desk, laptop workspace
Daily cooked-to-order breakfast for a fee

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available

Explore the area

View in a map
Calzada Mexico No. 5 Barrio de Fatima, San Cristóbal de las Casas, CHIS, 29264
  • Place, Grutas de San Cristóbal
    ‪3 min walk‬
  • Place, Huitepec Ecological Reserve
    ‪8 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪5 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪144 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members

Room options

Standard Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(6 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Junior Suite, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

Design Bungalow, Multiple Beds

  • Garden view
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Twin Bed
  • Free WiFi

Junior Room, 1 King Bed

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Hotel Rocaval places you within a 5-minute walk of Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen. This 95-room, 4-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Grutas de San Cristóbal - 3 min walk - 0.2 miles
  • Huitepec Ecological Reserve - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 5 min drive - 1.6 miles
  • Mesoamerican Museum of Jade - 5 min drive - 1.6 miles
  • Santo Domingo Handicraft Market - 8 min drive - 1.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 65 min drive

Restaurants

  • ‪El huarachazo - ‬8 min walk
  • ‪Fragola - ‬4 min walk
  • ‪Cacao Nativa (Sucursal Balam) - ‬1 min walk
  • ‪Domino's Pizza - ‬2 min walk
  • ‪El Costillar - ‬5 min walk

About this property

Hotel Rocaval

Hotel Rocaval features a gym, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with an airport shuttle (available on request) for MXN 1650 per vehicle one-way. The front desk is staffed 24 hours a day to help with tours/tickets and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls and an off-leash area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a terrace.
42-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers. Other amenities include balconies or patios, safes, and phones.
Recreational amenities at the hotel include a fitness center.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 9:00 AM to 7:00 PM on request
  • Free uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 1:00 PM for a fee: MXN 160 for adults and MXN 120 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barra café especialidad
  • Coreano Contem. Teddy´s

Things to do

  • Gym
  • Shopping mall

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (1,270 square feet of space)
  • Coworking space

Outdoors

  • Garden
  • In a provincial park
  • Outdoor entertainment area
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 350 per pet, per day, plus a deposit of MXN 1500 per night
  • Dogs and cats only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately MXN 160 for adults and MXN 120 for children
  • Airport shuttle fee: MXN 1650 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: MXN 300 (one-way), (from 1 to 11 years old)
  • Pet deposit: MXN 1500 per night
  • Pet fee: MXN 350 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.

Property is also known as

Hotel Rocaval Hotel
Hotel Rocaval San Cristóbal de las Casas
Hotel Rocaval Hotel San Cristóbal de las Casas

Frequently asked questions

Is a free cancellation option available at Hotel Rocaval?

Hotel Rocaval offers free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Rocaval?

As of Jun 12, 2026, prices found for a 1-night stay for 2 adults at Hotel Rocaval on Jun 15, 2026 start from $61, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see near Hotel Rocaval?

This hotel is located in San Cristóbal de las Casas, just steps from Grutas de San Cristóbal and Arco de El Carmen & Centro Cultural El Carmen, and within a short walk of Huitepec Ecological Reserve. You'll also find Ciudad Cuauhtemoc and Amber Museum of Chiapas less than a mile away.

Will I be able to park at Hotel Rocaval?

Yes, uncovered self parking is offered for free at the hotel.

Does Hotel Rocaval feature a casino?

No, Hotel Rocaval doesn't have a casino.

Will I find an indoor pool at Hotel Rocaval?

No, there is no indoor pool at this hotel.

Is Hotel Rocaval good for couples?

There are many amenities for couples at this hotel, including a restaurant and private picnics plus some guestrooms feature a fireplace.

Does Hotel Rocaval have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Rocaval have a restaurant that serves breakfast?

Yes, Hotel Rocaval serves a cooked-to-order breakfast for a surcharge each morning at Coreano Contem. Teddy´s.

Will Hotel Rocaval allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Hotel Rocaval for a fee of MXN 350 per pet, per day. The property also provides an off-leash area and food and water bowls. A deposit of MXN 1500 per night is collected.

Does Hotel Rocaval have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

What is the closest airport to Hotel Rocaval?

The closest major airport to Hotel Rocaval is Angel Albino Corzo Intl Airport (TGZ), which is about 27 mi away.

Can I book a room with a balcony at Hotel Rocaval?

Yes, every guestroom at Hotel Rocaval comes with a balcony/patio and some offer garden and courtyard views.

Hotel Rocaval Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 243 reviews
Rating 8 - Good. 55 out of 243 reviews
Rating 6 - Okay. 20 out of 243 reviews
Rating 4 - Poor. 6 out of 243 reviews
Rating 2 - Terrible. 14 out of 243 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Easy parking. Within walking distance of shops and restaurants.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

chantel

Liked: Cleanliness, amenities, property conditions & facilities
Super pretty room! Wish we had stayed for more than one night
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Gustavo Ramiro

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and comfortable

Very friendly and efficient staff. Rooms were all clean and comfortable. The area is quiet although behind the suites there is a gym that plays music non-stop all day but the nights are quiet.
Stayed 5 nights in Nov 2024
Verified

8/10 Good

SERGIO

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very good facility but very outdated the hotel has a huge potential to be excellent no air conditioning no fan only heat with over 76 degrees!!!
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Salomon Anaya

Liked: Property conditions & facilities
Disliked: Cleanliness
X
Stayed 2 nights in May 2025
Verified

10/10 Excellent

Dr Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 3 nights in Apr 2025
Verified

8/10 Good

JAMES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent! Super clean, comfortable, convenient, and spacious. Rooms are NOT soundproof since we could hear parties and traffic nearby. Breakfast fare was good, the service was lame.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Abril Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too noisy, walking steps all days and most of the night.
Stayed 2 nights in Apr 2025
Verified

6/10 Okay

Gabriela

.
Stayed 1 night in Aug 2025
Verified

8/10 Good

alberto antonio

.
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Is a nice comfortable hotel just the priority to customer service is not there...
Stayed 2 nights in Oct 2024
Verified

8/10 Good

FSUCROM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien !!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Saul

Liked: Cleanliness
TODO MUY Bien
Stayed 1 night in Mar 2026
Verified

8/10 Good

Victor

Liked: Staff & service, amenities, property conditions & facilities
Una de las habitaciones no estaba limpia cuando llegamos.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ximena

Liked: Cleanliness, staff & service, property conditions & facilities
No traje mascotas ni visite el gimnasio:(
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities
Excelente servicio. Habitaciones muy limpias. Personal amable
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

MARBELLA

Liked: Cleanliness, staff & service, amenities
SIEMPRE TODO MUY BIEN
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Ruth Aurelia

Liked: Cleanliness, amenities, property conditions & facilities
FUE EXCELENTE UNA HABITACION AMPLIA MUY LIMPIA CONFORTABLE Y TODO EL PERSONAL MUY AMABLE, LO MEJOR ES QUE EL ESTACIONAMIENTO ESTA FRENTE A LA HABITACION Y CUENTA CON UN MINI REFRIGERARDO, MUY BIEN TODO MUY RECOMENDABLE
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Consuelo Cruz

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio y muy limpio
Stayed 1 night in Jan 2026
Verified

8/10 Good

Seidy Grisel

Liked: Staff & service, property conditions & facilities
Mi habitación olía muchísimo a cloro y cuando hicieron limpieza al día siguiente lo mismo debería cuidar ese tema
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Miguel angel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel ya descuidado sin funcionar el clima
Stayed 1 night in Dec 2025
Verified

8/10 Good

Diana

Liked: Cleanliness, staff & service, amenities
Habitaciones limpias pero un poco reducidas. Personal amable.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Maria del Carmen

Liked: Staff & service, amenities
La habitación 104 se nota vieja y falta mantenimiento, la regadera oxidada y el lavabo mal, las toallas no inventen las peores que me han dado en un hotel, viejas y percudidas.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Martín

Liked: Cleanliness, amenities, property conditions & facilities
El servicio es exelente
Stayed 6 nights in Nov 2025