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Hotel Dulce Luna

2.5 star property
Hotel in San Cristóbal de las Casas with a 24-hour front desk

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Photo gallery for Hotel Dulce Luna

21-inch TV with satellite channels
Standard Double Room, 2 Double Beds | 1 bedroom, iron/ironing board, free WiFi, bed sheets
Front of property
Terrace/patio
Standard Double Room, 2 Double Beds | Bathroom | Shower, free toiletries, towels, soap

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi

Explore the area

Map
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Santo Domingo Handicraft Market
    ‪3 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Ciudad Cuauhtemoc
    ‪10 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪80 min drive‬

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Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Double Room, 2 Double Beds

7.0 out of 10
Good
(2 reviews)
  • 182 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Twin Beds

1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • 182 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, iron/ironing board, free WiFi, bed sheets

Standard Room

  • 182 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

San Cristóbal de las Casas

Located in Santa Lucía within a 5-minute walk of Santo Domingo Handicraft Market, Hotel Dulce Luna is within a 15-minute stroll of Arches of Carmen. This 18-room hotel welcomes guests with conveniences like free in-room WiFi, a terrace, and a 24-hour front desk.

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles
  • Plaza 31 de Marzo - 6 min walk - 0.4 miles
  • Mesoamerican Museum of Jade - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 8 min walk - 0.5 miles
  • Ciudad Cuauhtemoc - 10 min walk - 0.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Hijas e Hijos del maiz - ‬1 min walk
  • ‪Cacao Nativa - ‬4 min walk
  • ‪La Casa de las Lolas - ‬2 min walk
  • ‪Luigui's Pizza - ‬3 min walk
  • ‪Hamburguezas de San Francisco - ‬5 min walk

About this property

Hotel Dulce Luna

Hotel in San Cristóbal de las Casas with a 24-hour front desk
Guests staying at Hotel Dulce Luna enjoy free WiFi in public areas, a terrace, and a water dispenser. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and securing valuables.
Guests can expect free WiFi and 21-inch TVs with satellite channels. Phones, free toiletries, and wardrobes or closets are also standard.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 95 per person

Things to do

  • Shopping mall

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 95 per person
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna
Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas
Jardines de Luz
OYO Hotel Dulce Luna
Hotel Dulce Luna Hotel
Hotel Dulce Luna San Cristóbal de las Casas
Hotel Dulce Luna Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Dulce Luna?

Hotel Dulce Luna provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Hotel Dulce Luna?

This hotel is situated in Santa Lucía, just steps from Santo Domingo Handicraft Market, and within a 10-minute walk of Arches of Carmen and San Cristóbal de las Casas Cathedral. You'll also find Plaza 31 de Marzo and Ciudad Cuauhtemoc less than a mile away.

Will I be able to park at Hotel Dulce Luna?

No, there isn't parking available at the hotel.

Does Hotel Dulce Luna include a casino on the premises?

No, Hotel Dulce Luna doesn't have a casino.

Will I find an indoor pool at Hotel Dulce Luna?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Dulce Luna?

Couples will appreciate amenities like a shopping mall, a terrace, and a 24-hour front desk at this hotel.

Are there hot tubs at Hotel Dulce Luna?

No, this hotel doesn't have a spa tub.

Does Hotel Dulce Luna have a restaurant that serves breakfast?

Hotel Dulce Luna offers a full breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Dulce Luna allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Dulce Luna.

Does Hotel Dulce Luna have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Dulce Luna?

The closest major airport to Hotel Dulce Luna is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies at Hotel Dulce Luna?

No, at Hotel Dulce Luna, there aren't any guestrooms that list a balcony.

Hotel Dulce Luna Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 34 out of 140 reviews
Rating 8 - Good. 40 out of 140 reviews
Rating 6 - Okay. 32 out of 140 reviews
Rating 4 - Poor. 25 out of 140 reviews
Rating 2 - Terrible. 9 out of 140 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Juan

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Verified traveler

Liked: Cleanliness
The building amplifies noise. It is easily gets loud. I can hear every word of my neighbor's TV as I write this. My room is tiny. Good luck getting hot water.
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel was clean, fairly basic, what I expected for the price. Workers were friendly. We did have an issue with water leaking out of a light fixture over my friend,s bed which soaked through to the mattress. Nobody seemed terribly concerned about it, there wasn’t a comparable room available to move to. I had to suggest that we flip over the mattress and move the bed away from the fixture in case it happened again, which it did not. Water leaked each time we used the bathroom sink, which we reported at the same time, but it never was resolved. We kept an extra towel on the floor.
Stayed 7 nights in Jan 2020

4/10 Poor

paul

Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too small only one towel x customer they give u only 4 oz bottle water x room x day it was cleaned but bed sheets look dirty. And other customers make too much noise I was not able to rest at all for the 6 nights I think the bed had bed buts
Stayed 6 nights in Mar 2019

6/10 Okay

Graham

Disliked: Cleanliness, property conditions & facilities
This hotel is near the bus station and the Centre of town, it is cheap and simple so you get what you pay for, the only issue we had was no hot water !

4/10 Poor

Edith, San Francisco California

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The quality if this hotel is low, but close to a great tourist area. Hotels needs to update their bed covers and towels, they are very very old.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not for us

Area fine if little hard to find. Found the condition and cleanliness of the hotel to very poor. To be fair, other similar hotels, but certainly not for us.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible condition

Terrible hotel. No problem with basic, but it dirty, smelly and falling apart. Loose wires and dust everywhere. Stay in San Cris a lot and plenty of cheap clean hotels, I refused to stay and also at their 3 star round the block that had years of dust all around reception. In the end find a basic hotel round the corner for the a better price, clean and with fantastic service. Ignore photos, they are very misleading.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel por el precio no puedes exigir más

La atención ves muy buena, el precio es bueno por lo que te incluye, sin duda volvería, y aunque no puedes exigir más hay áreas de oportunidad como que me ofrecieron estacionamiento y luego me rechazaron el acceso, y las cobijas en general todo muy bien . Cómo repito por el precio y la zona es de lo mejorcito que encontrarás.
Stayed 1 night in Apr 2025

10/10 Excellent

Martha Guadalupe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Mar 2025

4/10 Poor

Jeremy

Stayed 4 nights in Jan 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien, Pero nos tocó ruido.

Las personas hacen mucho ruido, hay un juego de futbolito que es muy ruidoso y no permite descansar a gusto.
Stayed 1 night in Dec 2024

10/10 Excellent

Fátima del Rosario

Stayed 1 night in Nov 2024

8/10 Good

Rubisel De Jesus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Muy bien
Stayed 1 night in Oct 2024

10/10 Excellent

Guillermo

Stayed 1 night in Jul 2024

6/10 Okay

Arturo

Stayed 1 night in May 2024

10/10 Excellent

Tania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que no tenía Netflix jaja, está mejor que algunos hoteles de allí cerca
Stayed 1 night in May 2024

10/10 Excellent

Javier esteban

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y familiar recimendado
Stayed 1 night in May 2024

10/10 Excellent

Nancy Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas de la recepción son muy amables, nos brindaron indicaciones en donde podíamos comer o pasar un rato agradable
Stayed 1 night in May 2024

10/10 Excellent

javier ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viaje fin de semana

una experiencia agradable, el personal te recibe de una manera cordial
Stayed 1 night in Mar 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Mar 2024

10/10 Excellent

Wendy Nallely

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Anthony

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo

El servicio es bueno, el trato amable. El luga es sencillo pero muy comodo. Cuentan con agua caliente y ofrecen shampo, jabon, papel de baño, servicio de television por cable.
Stayed 1 night in Dec 2023