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Hotel Dulce Luna

2.5 star property

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Photo gallery for Hotel Dulce Luna

A corridor with a staircase leading to an upper floor. The corridor has tiled flooring and white walls with a textured finish. There are windows on both sides of the corridor, and a sign above the staircase.
A small bathroom with a toilet, sink, and a mirror above it.
A hotel room with two beds, teal walls, and artwork.
A pink building with a sign that reads "HOTEL DULCE LUNA".
A corridor with tiled flooring, white walls, and a glass door at the end.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida Benito Juarez #13, Barrio de Santa Lucia, San Cristóbal de las Casas, CHIS, 29250
  • Place, Santo Domingo Handicraft Market
    ‪3 min walk‬
  • Place, Arches of Carmen
    ‪5 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪10 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪148 min drive‬

Room options

View all photos for Standard Room

A hotel room with a bed, a nightstand, a painting on the wall, and a window with curtains.

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • 182 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, each with white linens and black bedspreads. There is a wooden headboard, a small wooden nightstand, and a wall-mounted artwork.

Standard Room, 2 Twin Beds

7.0 out of 10
Good
(2 reviews)
  • 182 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds

Two single beds with white and red bedding, purple walls, and two abstract paintings.

Standard Double Room, 2 Double Beds

8.0 out of 10
Very good
(3 reviews)
  • 182 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

About the neighborhood

San Cristóbal de las Casas

Located in Santa Lucía within a 5-minute walk of Santo Domingo Handicraft Market, Hotel Dulce Luna is within a 15-minute stroll of Arches of Carmen. This 18-room hotel welcomes guests with conveniences like free in-room WiFi, a terrace, and a 24-hour front desk.

What's nearby

  • Santo Domingo Handicraft Market - 3 min walk - 0.2 miles
  • Arches of Carmen - 5 min walk - 0.3 miles
  • Plaza 31 de Marzo - 8 min walk - 0.5 miles
  • San Cristóbal de las Casas Cathedral - 10 min walk - 0.6 miles
  • Mesoamerican Museum of Jade - 11 min walk - 0.6 miles

Getting around

  • Angel Albino Corzo Intl Airport (TGZ) - 71 min drive

Restaurants

  • ‪Huarache Azteca - ‬5 min walk
  • ‪Restaurant Caminante Las Casas - ‬6 min walk
  • ‪Casa de Las Lolas - ‬1 min walk
  • ‪Hamburguezas De San Francisco - ‬5 min walk
  • ‪El Colibrí - ‬3 min walk

About this property

Hotel Dulce Luna

Guests staying at Hotel Dulce Luna enjoy free WiFi in public areas, a terrace, and a water dispenser. Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage.
Guests can expect free WiFi and 21-inch TVs with satellite channels. Phones, free toiletries, and wardrobes or closets are also standard.

Similar properties

Property grounds
Hotel Hacienda Don Juan
San Cristóbal de las Casas
  • Parking included
  • Restaurant
  • Business services
  • Laundry
8.8 out of 10, Excellent, 503 reviews
$23 nightly
The price is $27
Sep 1 - Sep 2
Total with taxes and fees
Hotel Hacienda Don Juan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 7:30 AM to noon for a fee: MXN 95 per person

Things to do

  • Shopping mall

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 21-inch TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 95 per person
  • A late check-out fee will be charged

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 1:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There is limited hot water on site.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna
Dulce Luna San Cristobal de las Casas
Hotel Dulce Luna San Cristobal De Las Casas, Mexico - Chiapas
Jardines de Luz
OYO Hotel Dulce Luna
Hotel Dulce Luna Hotel
Hotel Dulce Luna San Cristóbal de las Casas
Hotel Dulce Luna Hotel San Cristóbal de las Casas

Frequently asked questions

Are free cancellation options available at Hotel Dulce Luna?

Hotel Dulce Luna provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Dulce Luna?

As of Aug 7, 2026, prices found for a 1-night stay for 2 adults at Hotel Dulce Luna on Aug 21, 2026 start from $39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Dulce Luna?

This hotel is situated in Santa Lucía, just steps from Santo Domingo Handicraft Market, and within a 10-minute walk of Plaza 31 de Marzo and Arches of Carmen. You'll also find Mesoamerican Museum of Jade and Ex-Convent of Santo Domingo less than a mile away.

Is parking available on site at Hotel Dulce Luna?

No, there isn't parking available at the hotel.

Does Hotel Dulce Luna include a casino on the premises?

No, Hotel Dulce Luna doesn't have a casino.

Will I find an indoor pool at Hotel Dulce Luna?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hotel Dulce Luna?

Couples will appreciate amenities like a 24-hour front desk, a terrace, and a shopping mall at this hotel.

Does Hotel Dulce Luna have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Dulce Luna have a restaurant that serves breakfast?

Hotel Dulce Luna offers a full breakfast each morning for a surcharge though there is no restaurant.

Will Hotel Dulce Luna allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Dulce Luna.

Does Hotel Dulce Luna have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Dulce Luna?

The closest major airport to Hotel Dulce Luna is Angel Albino Corzo Intl Airport (TGZ), which is about 28 mi away.

Are there rooms with balconies that I can book at Hotel Dulce Luna?

No, there aren't any guestrooms at Hotel Dulce Luna that offer a balcony.

Hotel Dulce Luna Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 152 reviews
Rating 8 - Good. 43 out of 152 reviews
Rating 6 - Okay. 32 out of 152 reviews
Rating 4 - Poor. 25 out of 152 reviews
Rating 2 - Terrible. 11 out of 152 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Mirna

Liked: Cleanliness
Disliked: Property conditions & facilities
Tardo mucho en atenderme, no había agua calienteen el cuarto
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Lesly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto, es súper cómodo y fácil de llegar, la atención es increíble.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Ingrid Jhovana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Nayeli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es un hotel sencillo , está un poco descuidado le falta mantenimiento, en 1 de las habitaciones que reservamos estaba con mucha humedad pedimos un cambio pero no lo hicieron ya que estaba lleno el hotel .
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Octavio

Bien si tienes poco presupuesto

Es un hotel barato, y te ofrece justo eso, una cama donde dormir,un baño privado y habitación amplia. Realmente para el precio que pagamos, está bien, pero NO me quedaría ahí de nuevo, porque prefiero lugares más agradables La habitación no estaba sucia pero la falta de pintura en las paredes y los colchones bastante desgastados le daban una imagen algo "sucia". Nos rescató de una noche de fiesta, pero no volveria.
Stayed 1 night in Jul 2025
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
servicio de cafe deli, el trato fabuloso y la precion del agua extraordinaria
Stayed 1 night in May 2025
Verified review

8/10 Good

Liz Mirel

Liked: Cleanliness, property conditions & facilities
Cumplió con lo esperado.
Stayed 3 nights in Apr 2025
Verified review

10/10 Excellent

Candelaria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta muy bien ubicada y sobre todo es miy comoda la instancia
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Luis Esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien, muy tranquilo el lugar
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel por el precio no puedes exigir más

La atención ves muy buena, el precio es bueno por lo que te incluye, sin duda volvería, y aunque no puedes exigir más hay áreas de oportunidad como que me ofrecieron estacionamiento y luego me rechazaron el acceso, y las cobijas en general todo muy bien . Cómo repito por el precio y la zona es de lo mejorcito que encontrarás.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable y atento
Stayed 1 night in Mar 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo bien, Pero nos tocó ruido.

Las personas hacen mucho ruido, hay un juego de futbolito que es muy ruidoso y no permite descansar a gusto.
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Rubisel De Jesus

Liked: Cleanliness, staff & service, amenities
Muy bien
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único es que no tenía Netflix jaja, está mejor que algunos hoteles de allí cerca
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Javier esteban

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un hotel muy cómodo y familiar recimendado
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Nancy Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Las personas de la recepción son muy amables, nos brindaron indicaciones en donde podíamos comer o pasar un rato agradable
Stayed 1 night in May 2024
Verified review

10/10 Excellent

javier ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viaje fin de semana

una experiencia agradable, el personal te recibe de una manera cordial
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente locación
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo

El servicio es bueno, el trato amable. El luga es sencillo pero muy comodo. Cuentan con agua caliente y ofrecen shampo, jabon, papel de baño, servicio de television por cable.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

miguel angel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no recomendable

el hotel a mi criterio no cumple los estandares para calificarlo con tres estrellas, su localizacion no es clara y no se informa por parte del hotel fue dificil dar con la nomenclatura de la calle, la habitacion es mas adecuada para un Hostal o casa de huespedes, el sanitario no cuenta con lo basico para el aseo personal, solo con una toalla pequela , mala expediencia.
Stayed 1 night in Sep 2023
Verified review

8/10 Good

juan carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estuvo muy buena mi estancia A dos cuadra del ado ,hay hospitales cerca tiendas, restaurante a dos cuadras Para descansar todo bien ,si quieren habitación más grande pidan más grande y habitación doble.
Stayed 3 nights in Jul 2023
Verified review

8/10 Good

Dinora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sencillo y bonito
Stayed 2 nights in Apr 2023
Verified review

2/10 Terrible

Giovanni

Disliked: Amenities, property conditions & facilities
Muy mala, desde que no hay ventilación y al solicitar mandan en equipo en espantosas condiciones. Para facturar ponen excusas y no se ponen de acuerdo para informar al cliente en tiempo y forma. Tampoco admiten visitas.
Verified review

8/10 Good

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy pequeño...

La ubicacion esta muy bien. Solo que el cuarto esta muy pequeño y las camas estan muy bajas, no puedes caminar bien entre una cama y otra....Muy pequeño en cuarto
Stayed 2 nights in May 2022
Verified review

8/10 Good

Constance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Nuit agréable, calme
Stayed 1 night in Jan 2022