Wyndham San Antonio Riverwalk
4.0 out of 5.0
3.4
out of 5
Average Guest Review
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Recent guest reviews
Easy check in and service to the room. Valet parking was spot on. The River Walk was a one minute walk from the front door. Breakfast at the hotel was excellent.
Staff too busy Not enough staff..... @ the breakfast area.
1. I called on the way there only to find reservation was canceled, so rebooked. When I got there they did not have me showing that I rebooked. 2. Small rooms no fridge or chair to just sit in. 3. Took off my shoes to get on bed only to step in dog pee which was in two places and fresh. 4. Had to walk a while to get to the places that are happening and was very worried walking back to hotel at 10:30 cause walkers were few and far between toward the hotel. 5. Ask for towels three times before we got them then someone tried to deliver again at 11:30 while sound a sleep.
These are a couple of things anyone with kids should know. 1) At about 10 PM we saw over 10 mostly naked strippers on the sidewalk from the parking garage elevator. I'm not sure what kind of business is nextdoor. 2) One night our entire floor smelled very strongly of weed. The staffs initial reaction seemed that they don't care that much. Someone had to of disabled a fire alarm. 3) Adult entertainment is an option on the home screen of the TV Everything else was average.
There's no parking in the main garage or with vaket for handicapped people. I was forced to walk 1/4 of a mile to and from the second garage after back surgery. Moreover, the place is so ratchet that people next door were loud and fighting. I reported the incident to the manager at 2:30AM late at night and was told an officer warned them. Nonetheless, the doors were constantly slamming since the drinks were coming in from clubbing...etc. the pool was overcrowded and the water looked disgusting. With that many people in the pool, I'm sure it also became the restroom as well.
All was good. Especially liked the pool. Service was good. Friendly folks who e=went out of their way to help if there was a problem.
Everything was great. You will have to walk about 10 min. To get to the more popular area of the downtown/riverwalk area.
A small getaway for my husband and I walking distance to everthing we wanted
Dated, and not worth close to the $220 reservation for one night! I wish I would have taken into consideration the comments of other guests. Pool outside was ice cold, bathroom shower had mold, towels, pool area and other items seemed dingy and dated. :(
The hotel was comfortable and the staff were extremely helpful in terms of telling us where to go for food and entertainment. In addition, the location wasn't very walkable. We were there for a conference and it was a nice 20 minute walk to the convention center and 10-20 minutes to everything else, including the Alamo and Market Square. The room was very comfortable as well. I just wish there had been a refrigerator for my Mexican food leftovers!
Probably didn't get 5 words from staff while checking in.
Hotel staff at the front desk lack customer service interpersonal skills. I stayed only two days and witnessed several customers leaving due to their frustration and anger at the front desk personnel. A customer stated that they were told they could not use their point to stay but if they wanted to pay cash they could. That customer stated they were leaving and never coming back to that hotel chain. That is just one example. I also called down for late night room service and only ordered soup and sandwich and almost two hours later I called back and was informed the host never gave my order to the kitchen staff. The kitchen manager provided me with free breakfast vouchers. The next day the housekeeping service never came to clean the room. I had to call down and ask them to send them to come clean the room. They didn't do anything but make the bed and place fresh towels. I don't call that cleaning. Later that evening we ate at the hotel restaurant and the glass of one of my family members was obviously dirty with food stuck in the inside of it. How the waitress did not see that upon pouring the water... Needless to say we usually stay at the Menger Hotel but only stayed at the Wyndham due to the Menger being booked for that weekend. We will be returning to the Menger in the future.
experience was good! exception Sunday 1.29.17 took at times 20-mins for elevators only 2 of 4 operating
Excellent....if I have to stay again in San Antonio.....I would like to stay there again
Everything was nice the only bad thing the housekeeping service lady knock at the door at 8:30 in the morning waiking me up and my family the check out its at 11:00 am
Everything was great other than in room dining experience. Breakfast order was never delivered The restaurant manager did comp us for breakfast buffet the following morning. Buffet was great, had to change our schedule in order to dine during the hours open.
Very comfortable place to stay noone bothers u and is convenient walking distance to restaurants and shopping and night life
Hotel facilities are worn and need refreshing, especially public areas, elevators, etc. Staff was nice.
Family vacation. We enjoyed the friendly staff and accomodations. Room was comfortable with easy access to the Riverwalk.
For the price I paid, I could've gotten better deal staying in a suite at the Holiday Inn express. Our room at the had dirty tiles and black stains in the grout inside bathroom. I also was not happy about forking over $10 a day for Internet, $23+tax per day for parking and $17 for breakfast buffet. I will not be returning to the Wyndham hotel ever.
Guest reviews for Wyndham San Antonio Riverwalk
overnight for a wedding
Families
Easy check in and service to the room. Valet parking was spot on. The River Walk was a one minute walk from the front door. Breakfast at the hotel was excellent.
not pleased at all
Everyone
Staff too busy Not enough staff..... @ the breakfast area.
bad over all
Everyone
1. I called on the way there only to find reservation was canceled, so rebooked. When I got there they did not have me showing that I rebooked. 2. Small rooms no fridge or chair to just sit in. 3. Took off my shoes to get on bed only to step in dog pee which was in two places and fresh. 4. Had to walk a while to get to the places that are happening and was very worried walking back to hotel at 10:30 cause walkers were few and far between toward the hotel. 5. Ask for towels three times before we got them then someone tried to deliver again at 11:30 while sound a sleep.
location
Everyone
These are a couple of things anyone with kids should know. 1) At about 10 PM we saw over 10 mostly naked strippers on the sidewalk from the parking garage elevator. I'm not sure what kind of business is nextdoor. 2) One night our entire floor smelled very strongly of weed. The staffs initial reaction seemed that they don't care that much. Someone had to of disabled a fire alarm. 3) Adult entertainment is an option on the home screen of the TV Everything else was average.
no handicap accommodations!!
Everyone
There's no parking in the main garage or with vaket for handicapped people. I was forced to walk 1/4 of a mile to and from the second garage after back surgery. Moreover, the place is so ratchet that people next door were loud and fighting. I reported the incident to the manager at 2:30AM late at night and was told an officer warned them. Nonetheless, the doors were constantly slamming since the drinks were coming in from clubbing...etc. the pool was overcrowded and the water looked disgusting. With that many people in the pool, I'm sure it also became the restroom as well.
Everyone
All was good. Especially liked the pool. Service was good. Friendly folks who e=went out of their way to help if there was a problem.
nice hotel. immediate riverwalk access
Everyone
Everything was great. You will have to walk about 10 min. To get to the more popular area of the downtown/riverwalk area.
nice hotel near lots of restaurants
Everyone
A small getaway for my husband and I walking distance to everthing we wanted
nice 20 years ago
Everyone
Dated, and not worth close to the $220 reservation for one night! I wish I would have taken into consideration the comments of other guests. Pool outside was ice cold, bathroom shower had mold, towels, pool area and other items seemed dingy and dated. :(
Everyone
The hotel was comfortable and the staff were extremely helpful in terms of telling us where to go for food and entertainment. In addition, the location wasn't very walkable. We were there for a conference and it was a nice 20 minute walk to the convention center and 10-20 minutes to everything else, including the Alamo and Market Square. The room was very comfortable as well. I just wish there had been a refrigerator for my Mexican food leftovers!
Caroline, Thank you for staying with us and taking the time to review our Hotel. I am glad that your stay was very comfortable and our staff was so helpful. We do offer a fridge by request for a 1 time fee of $15 dollars. Thank you and have a great day.