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Recent guest reviews

The beds are VERY uncomfortable & the hotel is mediocre for the price... understanding that it’s a historical landmark doesn’t really give it justice for the dirty carpet, bedsheets & inadequate air conditioning. As i stated again the beds are very uncomfortable, if you need a comfortable bed do not sleep here. With that being said. Location is decent. A block away from the riverwalk. 👍

First of all the hotel there were nothing to eat when we arrived and all the places were closed. The parking should be free to the customer that stay at the hotel. Ridiculous to pay extra for that. We had to change rooms due to the noise outside the window. On the plus side. The room was equipped with plenty of towels and soaps.

This is a junk hotel from 1910! The entire building smells. Clogged drain, broken and loud air conditioning unit, nasty room furniture and amenities. Upon arrival there was no one at the front desk. $40 parking fee is ridiculous. Save your dignity and stay away.

The hotel has a wonderful reputation and I can honestly say it lives up to that reputation. My stay was incredible and I enjoy it very much. Very quiet and very relaxing and I will most definitely come back in the near future

The location and the older features were kept. Really fast elevators too!

Center of river Walk and the Alamo, nice area to stay, we got to the hotel at 8:30am and they let us check in at that time, I thought I was going to be waiting till my chk in time, but thank you so much for early chk in, highly recommended

It was a beautiful property and the staff was very accommodating.

Customer service is the worst in this hotel. During my check in the front desk manager was rude, I didn’t have a room reserved when I had my confirmation in hand and paid for. they told me we are overbooked and walk away. No explanation was so ever!!!!!.... I WILL NOT RECOMMEND THIS HOTEL AT ALL...VERY POOR LEADERSHIP and no MANNERS...

The location, staff, & room was very nice!..........

The staff was really great.The hotel is in a busy area but near the riverwalk.

Great hotel, Architecture is near as it is one of the oldest hotels in San Antonio. Great location.

I liked how close to the venue it was. I bought comedy show tickets and walked right across the street for the show. It’s off the Riverwalk so my wife and I got eat at a great restaurant, get some shopping in. We had a great time

Overall, experience was excellent. The staff was very friendly and advise me about local attractions. If facility was always clean. It is conveniently located to multiple downtown locations including the Majestic theater, Alamo, and shopping along Houston Street.

Super friendly staff, very accommodating and helpful. Will for sure stay again on my next visit

Great elevators. There older and small. But pleanty of them, smooth, and super fast so no waiting. Everything a elevator should be.

Very Friendly staff, main location , close to every thing outdated and snall rooms Can hear all street noise, even next room bathroom flush sound Good if you are staying for fun but not for business or interviews

The only problem was the water in the bathroom sink didn't run. And the water in the toilet, overflow.

E Houston St San Antonio TX

Hotel highlights

  • Steps from River Walk and San Antonio Majestic Theater
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Downtown San Antonio, Sheraton Gunter Hotel San Antonio is adjacent to River Walk and within a 10-minute walk of other popular attractions like Alamo. This 3.5-star hotel has 322 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi.


Dining

Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start each morning with to-go breakfast, available for a fee from 6:30 AM to 10:00 AM.


Rooms

All 322 rooms feature refrigerators, coffee makers, and safes. 55-inch LCD TVs come with cable channels and first-run movies, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Phones, ironing boards, and desks are also available.


Property features

At Sheraton Gunter Hotel San Antonio, guests enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Valet parking is available for USD 37 per night, and there's also limo/town car service. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and express check-out.

Room options

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Executive Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 Queen Bed, Non Smoking (Club Lounge Access)

1 Queen Bed | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Club Lounge Access)

2 Queen Beds | Sleeps 4

Guest reviews for Sheraton Gunter Hotel San Antonio

Everyone (18) Couples (1) Family (9)
2
Family with small children

The beds are VERY uncomfortable & the hotel is mediocre for the price... understanding that it’s a historical landmark doesn’t really give it justice for the dirty carpet, bedsheets & inadequate air conditioning. As i stated again the beds are very uncomfortable, if you need a comfortable bed do not sleep here. With that being said. Location is decent. A block away from the riverwalk. 👍

By on Mar 1, 2021

3
Partner Couples Family

First of all the hotel there were nothing to eat when we arrived and all the places were closed. The parking should be free to the customer that stay at the hotel. Ridiculous to pay extra for that. We had to change rooms due to the noise outside the window. On the plus side. The room was equipped with plenty of towels and soaps.

By on Feb 19, 2021

1
Family

This is a junk hotel from 1910! The entire building smells. Clogged drain, broken and loud air conditioning unit, nasty room furniture and amenities. Upon arrival there was no one at the front desk. $40 parking fee is ridiculous. Save your dignity and stay away.

By , from Houston on Dec 31, 2020

Review comment responded on Jan 5, 2021

Mr. Naji, Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority. We sincerely apologize we were unable to find a solution that fit your needs. Your feedback has been provided with the appropriate hotel team members to correct any issues encountered. As a guest, we appreciate you taking the time to share your feedback. Thank you for choosing to stay with us.

5
Everyone

The hotel has a wonderful reputation and I can honestly say it lives up to that reputation. My stay was incredible and I enjoy it very much. Very quiet and very relaxing and I will most definitely come back in the near future

By , from San Antonio on Sep 21, 2020

Review comment responded on Oct 15, 2020

Hello Albert, thank you for your review! We are so happy to hear you enjoyed your time with us. We look forward to your next visit.

4
Family Family

The location and the older features were kept. Really fast elevators too!

By , from Houston, Tx on Mar 10, 2020

Review comment responded on Mar 11, 2020

Hello, thank you for staying with us. We do appreciate your feedback and hope to see you again.

5
Family with small children

Center of river Walk and the Alamo, nice area to stay, we got to the hotel at 8:30am and they let us check in at that time, I thought I was going to be waiting till my chk in time, but thank you so much for early chk in, highly recommended

By on Dec 29, 2019

Review comment responded on Dec 31, 2019

Thank you for choosing the Sheraton Gunter Hotel San Antonio for your recent travels to San Antonio. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback and we look forward to serving you again soon!

5
Everyone

By on Oct 4, 2019

5
Family Family with small children

It was a beautiful property and the staff was very accommodating.

By on Aug 21, 2019

Review comment responded on Aug 27, 2019

Thank you for you feedback, we appreciate it. :)

1
Everyone

Customer service is the worst in this hotel. During my check in the front desk manager was rude, I didn’t have a room reserved when I had my confirmation in hand and paid for. they told me we are overbooked and walk away. No explanation was so ever!!!!!.... I WILL NOT RECOMMEND THIS HOTEL AT ALL...VERY POOR LEADERSHIP and no MANNERS...

By on Aug 4, 2019

3
Everyone

By on Jul 31, 2019

Sheraton Gunter Hotel San Antonio

205 E Houston St, San Antonio, TX 78205
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