Their hotel services
Elevator was broken and we were on the 4th floor. Pool was empty and not clean at all. The air conditioner did not work well so it was hot all night and the bed was hard as a rock. Will not be back.
The rooms stunk of cigarette smoke.... It made my wife sick, and ruined our vacation cause she was so irritated from sleeping in that smokie smelling room... all ours clothes smelt like smoke when we got home and clothes that were not used had to be cleaned to remove the smell. Even the suit case had to be aired out. what was worse when we asked for another room,we were told that all rooms in the hotel were for smokers.
Overall my room was clean But smelled like cigarettes
Worst hotel I’ve ever been to. I didn’t even stay for an half hour I had to check into a different hotel, and I did not get a refund that I was promised
ELEVATOR NOT WORKING, AIR-CONDITION NOT WORKING , ICE-MACHINE NOT WORKING.
Staying here for a quick trip. It's exactly what I needed on a budget. Clean, friendly, and easily accessible.
I reserved 2 rooms but when we arrived only one was under my name, even though I had 2 confirmation numbers. Our room had a leak under wash basin at the drain pipe. The staff just placed a towel on the floor underneath it. In the other room where my son and his wife stayed, the a.c. was not working properly (this was in San Antonio during June). The toilet was stopped up. My son called the front desk and no one answered.
Nice rooms. Hd to almost break the door down to get in. Old doors. And wouldn't open. Looked like people we're selling drugs out of there hotel stay and couple we're in a fist fight. And noone helped the lady. Police never came only fire truck. Will not stay there again. Sad thing we traveled from Houston. Waste of money
Alright for the price. The location is commercial, which means you're in between many restaurants and highway intersection for easier access.
The ac quit working in the middle of the night so I called the front desk and they told me I would have to wait till 10am and wait for maintenance to get to it
There was an issue with my flight and I had to get a hotel for the night. Price wasn't to bad and it looked decent from the pictures so I booked a smoke free room online. I get there and the guy tells me there is no reservation but my card has been charged so eventually he gives me a smoking room because " he had nothing else" there were burnt marks on the bed sheets. it smelled horrible
Stains on the bed, pillows smelled funky, shower was dirty
Bugs in bed , bathroom in terrible conditions , beds in terrible conditions I wouldn't recommend it never
Located in North San Antonio - SAT within 2 miles (3 km) of Joint Base San Antonio, Red Roof Inn San Antonio Northeast - Rittiman Rd is within a few miles (5 km) of Brooke Army Medical Center. This 102-room motel welcomes guests with conveniences like free in-room WiFi, free self parking, and coffee/tea in a common area.
All 102 air-conditioned rooms feature free long-distance calls and free local calls. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi.
Guests of Red Roof Inn San Antonio Northeast - Rittiman Rd enjoy access to free WiFi in public areas, a seasonal outdoor pool, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a terrace, a water dispenser, and a vending machine.
Their hotel services
Hello, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hello, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Elevator was broken and we were on the 4th floor. Pool was empty and not clean at all. The air conditioner did not work well so it was hot all night and the bed was hard as a rock. Will not be back.
Hello, Thank you for sharing your review. We are sad to know that the elevator was broken, pol was empty and filthy. Furthermore, ac did not work and the bed was hard. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve these concerns.
The rooms stunk of cigarette smoke.... It made my wife sick, and ruined our vacation cause she was so irritated from sleeping in that smokie smelling room... all ours clothes smelt like smoke when we got home and clothes that were not used had to be cleaned to remove the smell. Even the suit case had to be aired out. what was worse when we asked for another room,we were told that all rooms in the hotel were for smokers.
Hello, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from us in the near future.
Hello, Could you please share your experience with us in more detail? We value our guest's feedback and work upon that.
Overall my room was clean But smelled like cigarettes
Dear Guest, The inconvenience caused is regretted. We hope to serve you better next time.
Dear Guest, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
Worst hotel I’ve ever been to. I didn’t even stay for an half hour I had to check into a different hotel, and I did not get a refund that I was promised
Dear Guest, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from Red Roof Inn in the near future.
Dear Guest! I’ve received your rating of Red Roof Inn San Antonio Northeast - Rittiman Rd. Looks like we dropped the ball on meeting your expectations. We noticed that you gave us a variety of low scores, but did not leave us a text comment. In order for us to improve your experience in the future, could you please provide more detail on the specific areas you found unsatisfactory?
Hi Chrisantus, We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!