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Recent guest reviews

Elevator was broken and we were on the 4th floor. Pool was empty and not clean at all. The air conditioner did not work well so it was hot all night and the bed was hard as a rock. Will not be back.

The rooms stunk of cigarette smoke.... It made my wife sick, and ruined our vacation cause she was so irritated from sleeping in that smokie smelling room... all ours clothes smelt like smoke when we got home and clothes that were not used had to be cleaned to remove the smell. Even the suit case had to be aired out. what was worse when we asked for another room,we were told that all rooms in the hotel were for smokers.

Overall my room was clean But smelled like cigarettes

Worst hotel I’ve ever been to. I didn’t even stay for an half hour I had to check into a different hotel, and I did not get a refund that I was promised

ELEVATOR NOT WORKING, AIR-CONDITION NOT WORKING , ICE-MACHINE NOT WORKING.

Staying here for a quick trip. It's exactly what I needed on a budget. Clean, friendly, and easily accessible.

I reserved 2 rooms but when we arrived only one was under my name, even though I had 2 confirmation numbers. Our room had a leak under wash basin at the drain pipe. The staff just placed a towel on the floor underneath it. In the other room where my son and his wife stayed, the a.c. was not working properly (this was in San Antonio during June). The toilet was stopped up. My son called the front desk and no one answered.

Nice rooms. Hd to almost break the door down to get in. Old doors. And wouldn't open. Looked like people we're selling drugs out of there hotel stay and couple we're in a fist fight. And noone helped the lady. Police never came only fire truck. Will not stay there again. Sad thing we traveled from Houston. Waste of money

Alright for the price. The location is commercial, which means you're in between many restaurants and highway intersection for easier access.

The ac quit working in the middle of the night so I called the front desk and they told me I would have to wait till 10am and wait for maintenance to get to it

There was an issue with my flight and I had to get a hotel for the night. Price wasn't to bad and it looked decent from the pictures so I booked a smoke free room online. I get there and the guy tells me there is no reservation but my card has been charged so eventually he gives me a smoking room because " he had nothing else" there were burnt marks on the bed sheets. it smelled horrible

Stains on the bed, pillows smelled funky, shower was dirty

Bugs in bed , bathroom in terrible conditions , beds in terrible conditions I wouldn't recommend it never

East Rittiman Road San Antonio TX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • 24-hour front desk

Located in North San Antonio - SAT within 2 miles (3 km) of Joint Base San Antonio, Red Roof Inn San Antonio Northeast - Rittiman Rd is within a few miles (5 km) of Brooke Army Medical Center. This 102-room motel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.


Rooms

All 102 air-conditioned rooms feature free long-distance calls and free local calls. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi.


Property features

Red Roof Inn San Antonio Northeast - Rittiman Rd features an outdoor pool, free WiFi in public areas, and coffee in a common area. A stay here includes free parking. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. Additional amenities include a terrace, a water dispenser, and a vending machine.

Room options

Standard Room, 1 Double Bed, Accessible, Non Smoking (Roll-In Shower)

1 Double Bed | Sleeps 2

Standard Room, 2 Double Beds, Smoking

2 Double Beds | Sleeps 4

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Red Roof Inn San Antonio Northeast - Rittiman Rd

Everyone (13) Couples (1) Family (3)
4
Everyone

By on Mar 21, 2021

Review comment responded on Mar 31, 2021

Hello, It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2
Partner Couples

Elevator was broken and we were on the 4th floor. Pool was empty and not clean at all. The air conditioner did not work well so it was hot all night and the bed was hard as a rock. Will not be back.

By on Aug 16, 2019

Review comment responded on Aug 17, 2019

Hello, Thank you for sharing your review. We are sad to know that the elevator was broken, pol was empty and filthy. Furthermore, ac did not work and the bed was hard. I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve these concerns.

1
Family Family

The rooms stunk of cigarette smoke.... It made my wife sick, and ruined our vacation cause she was so irritated from sleeping in that smokie smelling room... all ours clothes smelt like smoke when we got home and clothes that were not used had to be cleaned to remove the smell. Even the suit case had to be aired out. what was worse when we asked for another room,we were told that all rooms in the hotel were for smokers.

By on Aug 3, 2019

Review comment responded on Aug 4, 2019

Hello, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from us in the near future.

2
Everyone

By on Jul 8, 2019

Review comment responded on Jul 8, 2019

Hello, Could you please share your experience with us in more detail? We value our guest's feedback and work upon that.

3
Family

Overall my room was clean But smelled like cigarettes

By on Jun 23, 2019

Review comment responded on Jun 24, 2019

Dear Guest, The inconvenience caused is regretted. We hope to serve you better next time.

1
Everyone

By on Mar 22, 2019

Review comment responded on Apr 29, 2019

Dear Guest, I am very disappointed to hear that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

1
Family with small children

Worst hotel I’ve ever been to. I didn’t even stay for an half hour I had to check into a different hotel, and I did not get a refund that I was promised

By on Mar 16, 2019

Review comment responded on Mar 21, 2019

Dear Guest, Thank you for your review. Your feedback is important to us as it gives us an opportunity to improve our service. We take your comments seriously and hope to have the opportunity to deliver the experience you have come to expect from Red Roof Inn in the near future.

1
Everyone

By on Oct 26, 2018

Review comment responded on Oct 30, 2018

Dear Guest! I’ve received your rating of Red Roof Inn San Antonio Northeast - Rittiman Rd. Looks like we dropped the ball on meeting your expectations. We noticed that you gave us a variety of low scores, but did not leave us a text comment. In order for us to improve your experience in the future, could you please provide more detail on the specific areas you found unsatisfactory?

1
Everyone

ELEVATOR NOT WORKING, AIR-CONDITION NOT WORKING , ICE-MACHINE NOT WORKING.

By , from YEXAS on Jul 23, 2018

Review comment responded on Jul 29, 2018

Dear Cindy! We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again. Please reach out to us on call or by email. We want hear all about your concerns and address them in the most suitable way. From my end, I am also sharing your concerns to the management for immediate improvements. We look forward to hearing from you. Your feedback makes us better

4
Everyone

Staying here for a quick trip. It's exactly what I needed on a budget. Clean, friendly, and easily accessible.

By on Jun 16, 2018

Review comment responded on Jun 16, 2018

Dear Guest, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Red Roof Inn San Antonio Northeast - Rittiman Rd

4621 East Rittiman Road, San Antonio, TX 78218
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