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Hampton Inn & Suites San Antonio Northwest/Medical Center

3.0 out of 5.0

Recent guest reviews

The staff was very nice. The accommodations were awesome. The hotel was close to everything we needed that weekend. We really enjoyed our stay. Complimentary breakfast could've been better, but the coffee is amazing!

Overall the hotel was very clean and accommodating. The front desk staff was always friendly and helpful and Alice in the breakfast area always made sure we had what we needed. Would definitely recommend as a clean, basic hotel.

I first stayed in this hotel when it had been opened only 2 weeks. It was beyond amazing then! It stayed awesome for a few years. Lately,it has gone downhill a bit. This last time, the hot tub didn't work, there was mold in the bathroom tub area, and I kept getting knocked off the internet.I plan on giving them one more shot next month. Hopefully, i can submit a better review after that stay. The location is right on the highway with easy access to San Antonio or downtown Boerne.

I was going to give it a 3, but Travis alone made me give an extra star. Overall it was clean, and outstanding service thanks to Travis and Nathan. Breakfast wasn't that great, the hot food was terrible. The location and service was great, overall clean. Had a few issues with house keeping, but anytime the issue was addressed in a fast manner. Travis and Nathan are the best, Got everything handled quick. Travis you are a ROCKSTAR!

The hotel was under reconstruction, but knowing that is was going to remodeled added to my excitement of coming back. I was pleased by the customer service to. Nina L. and Alejandra really made it easy to make myself at home and find my way around the city.

It's a little tricky getting to the hotel with the highway exits being where they are BUT DEFINITELY WORTH IT. The rooms are very nice and very clean, which is typical of Hampton Inn. The thing that sets this Hampton Inn apart is the exceptional customer service! Kevin, Emily and Taylor make us want to come back to this location over and over, AND WE DO JUST THAT every time we are in the San Antonio area!

Rooms are ample, breakfast is tasty, overall great experience. The hotel is near the medical center and there are several restaurants nearby. The staff is very friendly and helpful. Fresh warm cookies at 6 pm everyday

Picked room from early check in from Honors application. Checked in after 3:30pm and my room that I picked wasn't ready. Received an upgrade room because of this but the room was rather odd. The bathroom configuration is very strange with toilet in one room and shower in another. Shower located in front of bed. There were no curtains so each night had to deal with freeway glare from lights. 1st morning coffee in breakfast area was cold. YUK! Then each additional morning the coffee was full of grounds. A note in the room mentioned if I needed any shaving cream, just ask. But when I did, there wasn't any and even tried to charge me for a razor. The one saving factor of this stay was that the employees were nice. A big shout out to Kevin, who impressed me with his customer service. He provided a free razor and event went to the store and purchased me some shaving cream. He is the reason that this stay even received a satisfactory rating. He should be given a bonus for this or at least get paid back for doing this service for me. I was going to give him a big tip, but he wasn't working when I was leaving. He get's it and I really appreciated it. Thank you Kevin, you made my stay.

This hotel is brand spanking new. Excellent workout area and the rooms are in cool different configurations that make being a business traveler less awkward. No more desk facing a mirror so you can watch yourself type reports.

Some minor issues with timing of housekeeping services, but overall a good stay. The pool and hot tub were sparkling and a good way to relax after a long day. We spent 4 days and were greeted by staff each time we entered or left the hotel. They were quick to attend to needs. Including the small concerns, like hot cocoa for my son. I really liked the set up in the room. The shower and commode were separated with mirrors and sinks within each space. Made getting a larger family group up and ready for our day easier. A great trip made better by our accommodations!

11426 IH 10 W San Antonio TX

Located in Northwest - Six Flags within a mile (2 km) of Huebner Oaks, Hampton Inn & Suites San Antonio Northwest/Medical Center is within a few miles (5 km) of South Texas Medical Center. This 3-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also within a 15-minute drive of Six Flags Fiesta Texas.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 107 air-conditioned accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Hampton Inn & Suites San Antonio Northwest/Medical Center, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff is on hand to answer questions. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

King, Studio, Accessible, Non Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 6

Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 220 reviews