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Hampton Inn & Suites San Antonio Northwest/Medical Center

3.0 out of 5.0

Recent guest reviews

We have been traveling A LOT lately and all the hotels have started blending together. This one, however, stands out way above the rest. First of all, it was spotless. Ashley kept our room perfect throughout our stay. If you needed anything, housekeeping would get it for you in seconds WITH a smile! Every employee we encountered was so friendly. Ben at the front desk was super kind (he even inquired about my daughter who hadn't been feeling well the day before). The workout room had all the necessary equipment (treadmills, elliptical, bike, plenty of weights, weight bench and more) and it too was kept very clean. I even saw someone cleaning the buttons on the elevator (that was a first for me but it made me happy). Breakfast was amazing and the ladies (especially D.C. worked very hard to keep everything stocked and fresh). They had egg omelettes with cheese in the middle and sausage that actually tasted like sausage, potatoes, waffles with all kinds of toppings (whip cream, fruit, chocolate, caramel, etc.) fresh oatmeal, pastries, fresh fruit, and much more. The egg item changes daily but that was my favorite one. The pool was small but the kids still loved it. The hot tub was actually bigger than most and it was very hot--perfect! The beds were so comfortable. Honestly, there is nothing I would change about this hotel--I don't think I've ever said that before!

Typical nice Hilton property. Breakfast included is above average for hotel fare. Rooms are clean and well maintained, helpful, friendly staff. Good location, convenient to I-10, about 20 mins to Alamo/Riverwalk with normal traffic.

We really enjoyed our stay and really enjoyed the service provided by D.C. during the continental breakfast. D.C. was friendly, good attitude, and cheerful. She always checked to see if we needed anything and offered to assist us however needed during our dining experience.

Alice was very helpful and offered excellent assistance and service every morning at breakfast. Great customer service! This was a cost saving for our family of four. Good variety of food. Also the room was excellent and the help was very customer service checking to see if we needed anything. The room was very clean and the temperature was perfect when we checked in. Also the exercise room was very well equipped and clean.

We planned a 17th Wedding Anniversary/Family trip. We didn't get here until 11:40pm on Friday & were graciously welcomed. Breakfast was very good and the staff was amazing at replenishing the food (because the hotel was busy). Chastity was wonderful on helping us and cleaning our room. We will come back to this hotel when we visit again. Hotels.com was so helpful in helping us with this great find!!

The rooms in this place are really tired and in need of updating. The cleanliness in the rooms and public areas is not good either. I don't know if this is an old property or the management is just ineffective - regardless, this is the worst of the many Hamptons I have stayed in.

Sevice was excellent. The room was comfortable & quiet. I was able to get a good night's rest. Only possible issue was the odd room arrangement. The TV was in between the living room area & the sleeping area and in front of the room. It was not directly facing either area & you could only rotate it slightly to one side or the other. Usually the tv is on the border of both areas and you can rotate it to face one area or the other. It was still a very comfortable room & the hotel staff was very helpful.

Hotel was okay. It's not quite as nice as most other Hampton Inn's we have stayed at though. We had a room on the very end of the first floor hallway. This was good for noise. It was very quiet. The room was very clean, beds were great, but there was mold in corners of shower and the bathroom doors were "barn-style" with glazed glass that made privacy feel somewhat inadequate. When we arrived about 6:00pm, my daughter hopped in the shower and there was no hot water. I let the front desk know and the man said he would let housekeeping know and disappeared, presumably to look into it. I stood there a bit unsure if I was supposed to wait or go back to room. Finally, I returned to room. Soon after, I checked the shower and the hot water had returned. I let the front desk know (they did not follow up with me) and he just said that he had checked on it and that the hot water heater was "filling" so he was unsure as to why we didn't have hot water earlier. The swimming pool and hot tub are indoors but are very, very small so it feels very overcrowded. The breakfast area is nice but the food is served in a separate, very small room. We were there over spring break and the hotel was full, so the breakfast area was PACKED. People were crammed into the serving area like Sardines; it was difficult to move around much less get food. The line for the waffle maker was 6 people long, so my 6 year old had to settle for oatmeal. They served cheese omelettes which were pretty good. The coffee dispenser for the coffee I wanted was empty. Kitchen staff was working hard trying to replace things, but they just seemed to struggle to keep up. Overall, I didn't feel like the hotel was worth the rate we paid for it. We'll probably try someplace different next time.

This place has amazing customer service! AND I left a nice pair of Nike shoes and they shipped to me for FREE!! So thankful!! When I called and told the worker my room he went straight to lost & found and there they were already.

Lots of places to eat in the area very close to fiesta Texas. Our room was very nice and modern. It's a great place for the weekend and very family friendly. Everyone on the staff were friendly and helpful.

11426 IH 10 W San Antonio TX

Located in Northwest - Six Flags within a mile (2 km) of Huebner Oaks, Hampton Inn & Suites San Antonio Northwest/Medical Center is within a few miles (5 km) of South Texas Medical Center. This 3-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also within a 15-minute drive of Six Flags Fiesta Texas.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 107 air-conditioned accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Hampton Inn & Suites San Antonio Northwest/Medical Center, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff is on hand to answer questions. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

King, Studio, Accessible, Non Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 6

Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

58% of guests recommend this hotel

Total of 247 reviews