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Hampton Inn & Suites San Antonio Northwest/Medical Center

3.0 out of 5.0

Recent guest reviews

I went to stay in this hotel for vacationing with my family and specifically chose this hotel because of the indoor pool and whirlpool, which was difficult to find in this price range and in this area. In December weather, outdoor pool was like not having a pool at all, specially for young kids, so indoor pool was important. I was traveling with my two small kids who wanted to have lot of pool fun in the hotel, so really needed the indoor pool and whirlpool working. Shortly after arriving, I found that the jets in whirlpool were not working. Complained about it on all the three days I was there, but they never got it fixed. My room's bathrooms' locks were not working either. I complained and kept following up on that as well. Every time I was promised that maintenance will get it fixed, but didn't happen till the last day. When I reported the above while checking out, the front desk staff simply cold-shouldered - 'you booked through Orbitz.com, so talk to them'. Quite disappointing, especially when on a vacation with family including small kids. One of the bathroom's door's bottom support hinge was loose and the door would come out of it constantly and had to be adjusted by force to avoid it falling. Breakfast staff was not up to the task either, as they needed to be told and reminded when something needed their attention for refilling. The hotel has only one place to fill drinking water - water fountains at the pool, and they were not working during our stay either.

I went to stay in this hotel for vacationing with my family and specifically chose this hotel because of the indoor pool and whirlpool, which was difficult to find in this price range and in this area. In December weather, outdoor pool was like not having a pool at all, specially for young kids. I was traveling with my two small kids who wanted to have lot of pool fun in the hotel, so really needed the indoor pool and whirlpool working. Shortly after arriving, I found that the jets in whirlpool were not working. Complained about it on all the three days I was there, but they never got it fixed. My room's bathrooms' locks were not working either. I complained and kept following up on that as well. Every time I was promised that maintenance will get it fixed, but didn't happen till the last day. When I reported this while checking out, the front desk staff simply cold-shouldered - 'you booked through Orbitz.com, so talk to them'. Quite disappointing, especially when on a vacation with family including small kids.

Comfortable and clean hotel, so I and my son during the stay to get a good rest

The staff was very friendly and the place was clean. My family enjoyed our stay, I would recommend this hotel to any one.

Very clean, comfortable room. warm breakfast included. Nice indoor heated pool for the kids. Location is very near to shopping complex and restaurants. Worth the price I paid.

Staff was very friendly and helpful .. Great breakfast clean room

Very loud, short staffed, had to get our own towels

The first room they gave us, the shower wasn't clean. We ask for another room, the second has a smoke smell. They told us it wasnt smoke it was febreeze..

Overall it was nice, only two things bothered me. One they didn't dump the trash when they cleaned the room and two, the morning we left instead of sliding my final bill under the door they just put it outside with all my personal information on it.

11426 IH 10 W San Antonio TX

Located in Northwest - Six Flags within a mile (2 km) of Huebner Oaks, Hampton Inn & Suites San Antonio Northwest/Medical Center is within a few miles (5 km) of South Texas Medical Center. This 3-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking. It's near the airport and also within a 15-minute drive of Six Flags Fiesta Texas.


Dining

Free hot/cold buffet breakfast is included with your stay.


Rooms

All 107 air-conditioned accommodations feature sitting areas. Guests can expect flat-screen TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.


Property features

At Hampton Inn & Suites San Antonio Northwest/Medical Center, guests enjoy features like an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. Multilingual staff is on hand to answer questions. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

King, Studio, Accessible, Non Smoking

King 1 | Sleeps 4

Studio, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 6

Studio, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

King 1 | Sleeps 4

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4