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Hampton Inn & Suites San Antonio Northwest/Medical Center

3.0 out of 5.0

Recent guest reviews

Nice property. Friendly service. 25 mins from Seawrold

This property is not a luxurious place but very clean, good service, great location near the airport but not too close that you can hear the airport noise. The breakfast was good, you can't expect a 5-star breakfast for the price but the kids love the choices. Overall this was a great value. My husband is super picky but he & I would definitely return to this location.

Everything was excellent. Perhaps more comfortable beds and lower outside noise.

The clerk was rude! He didn’t run my credit card & told me it was declined. That is impossible! We could not get the hot water to come on properly. The floor was not vacuumed very well. I stepped on something. The door to shower in our son’s room was off the track & it couldn’t be shut & they have a young son with them. Our door to room was stuck & you had to force it open & make sure it was closed to lock it. The breakfast was mostly non-existence. We have stayed in several Hampton’s this summer & the rest were excellent. Very disappointed in this facility. The towels were thin & too small. The floor in the toilet closet was sticky. 😩. It was loud & noisy all night. Sounded like someone running down halls all night. 😩. We didn’t rest well at all. 😔

My room was nice and clean. The hotel smelled on the inside of the whole facility and the breakfast was just very dissatisfying.

Everything was fine................................

Lobby area need cleaning trash to be emptied a little sloppy maid did not really want toclean room so didnt push it

Hotel close to many restaurants easy access freeway

Relax and breakfast was very good. Staff and manager were friendly customer service to deaf customer

Excellent hotel Good location Breakfast was good People were nice

This was such a disappointing experience.We checked in late Friday night. The night clerk advised we were in a suite. That's what I thought I had paid for. The room is two queen beds with a pullout couch. All in the same room. That to me is a studio, not a suite. When I inquired at the desk the next day I was told that the room is a suite. It is not. Not that big of a deal. We went out all day Saturday and returned Saturday night. Our room was not cleaned. No towels left. I went down to the front desk and Travis gave me towels. Told him no one cleaned our room. Woke up on Monday morning and there was a cockroach on our floor. Manager Kevin came up and took care of the roach. Told him about hair left in bathroom when we had checked in and the "Suite" issue. He said he understood. Went out all day Tuesday and when we got back, discovered our room had not been cleaned again. I went downstairs again and spoke with a woman at the front desk. She apologized. I told her this was the second time in our stay that the room wasn't cleaned. Told her I had been in communication with Kevin (manager), as well. Travis chimed in and told me if I didn't like it that I should check out. So we left the next day. The daily breakfast area was messy/sticky and unkept. I was hugely disappointed with our family stay. Two of our nights were eventually refunded. I consider Hampton Inn an affordable option when travelling with the family, but who knows for the future.

Hotel is contemporary in decor, clean and convenient to hospital rehab where my family member was being treated. Nice breakfast is available every morning for all guests. During the week the halls and dining area was quiet. Enjoyed my stay.

Great affordable price near USAA. I would stay there again.

I went to stay in this hotel for vacationing with my family and specifically chose this hotel because of the indoor pool and whirlpool, which was difficult to find in this price range and in this area. In December weather, outdoor pool was like not having a pool at all, specially for young kids, so indoor pool was important. I was traveling with my two small kids who wanted to have lot of pool fun in the hotel, so really needed the indoor pool and whirlpool working. Shortly after arriving, I found that the jets in whirlpool were not working. Complained about it on all the three days I was there, but they never got it fixed. My room's bathrooms' locks were not working either. I complained and kept following up on that as well. Every time I was promised that maintenance will get it fixed, but didn't happen till the last day. When I reported the above while checking out, the front desk staff simply cold-shouldered - 'you booked through Orbitz.com, so talk to them'. Quite disappointing, especially when on a vacation with family including small kids. One of the bathroom's door's bottom support hinge was loose and the door would come out of it constantly and had to be adjusted by force to avoid it falling. Breakfast staff was not up to the task either, as they needed to be told and reminded when something needed their attention for refilling. The hotel has only one place to fill drinking water - water fountains at the pool, and they were not working during our stay either.

I went to stay in this hotel for vacationing with my family and specifically chose this hotel because of the indoor pool and whirlpool, which was difficult to find in this price range and in this area. In December weather, outdoor pool was like not having a pool at all, specially for young kids. I was traveling with my two small kids who wanted to have lot of pool fun in the hotel, so really needed the indoor pool and whirlpool working. Shortly after arriving, I found that the jets in whirlpool were not working. Complained about it on all the three days I was there, but they never got it fixed. My room's bathrooms' locks were not working either. I complained and kept following up on that as well. Every time I was promised that maintenance will get it fixed, but didn't happen till the last day. When I reported this while checking out, the front desk staff simply cold-shouldered - 'you booked through Orbitz.com, so talk to them'. Quite disappointing, especially when on a vacation with family including small kids.

Comfortable and clean hotel, so I and my son during the stay to get a good rest

11426 IH 10 W San Antonio TX

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Indoor pool

Hampton Inn & Suites San Antonio Northwest/Medical Center is a short stroll from USAA Corporate Office Headquarters and Huebner Oaks. This 3-star hotel welcomes guests with 107 rooms and conveniences like an indoor pool, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free buffet breakfast.


Rooms

Guests can enjoy a flat-screen TV and stay connected with free WiFi and wired Internet. Other standard amenities include a sitting area, a refrigerator, and a microwave.


Property features

Built in 2015, the brand new Hampton Inn & Suites San Antonio Northwest/Medical Center offers an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Studio, 2 Queen Beds, Accessible, Non Smoking

Queen 2 | Sleeps 6

Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Queen 2 | Sleeps 4

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 4

Guest reviews for Hampton Inn & Suites San Antonio Northwest/Medical Center

Everyone (19) Family (6)
5
Family with small children

Nice property. Friendly service. 25 mins from Seawrold

By , from Houston on Sep 15, 2019

5
Families

This property is not a luxurious place but very clean, good service, great location near the airport but not too close that you can hear the airport noise. The breakfast was good, you can't expect a 5-star breakfast for the price but the kids love the choices. Overall this was a great value. My husband is super picky but he & I would definitely return to this location.

By on Sep 4, 2019

Review comment responded on Sep 5, 2019

Dear Patricia, Thank you so much for this excellent review and feedback! We greatly appreciate you being our guest and we hope to welcome you back anytime your travels lead you to San Antonio!

5
Families

Everything was excellent. Perhaps more comfortable beds and lower outside noise.

By on Aug 19, 2019

Review comment responded on Aug 20, 2019

Thank you for your wonderful review and feedback! I am excited to let you know that we will be replacing all of the mattresses later this year! We greatly appreciate you being our guest and hope to see you again soon!

4
Everyone

By on Aug 18, 2019

Review comment responded on Aug 18, 2019

Dear Guest, Thank you very much for this great rating! We sincerely appreciate you being our guest and we cant wait to welcome you back!

5
Everyone

By on Aug 15, 2019

Review comment responded on Aug 18, 2019

Dear Guest, Thank you very much for this great rating! We sincerely appreciate you being our guest and we cant wait to welcome you back!

1
Families Families

The clerk was rude! He didn’t run my credit card & told me it was declined. That is impossible! We could not get the hot water to come on properly. The floor was not vacuumed very well. I stepped on something. The door to shower in our son’s room was off the track & it couldn’t be shut & they have a young son with them. Our door to room was stuck & you had to force it open & make sure it was closed to lock it. The breakfast was mostly non-existence. We have stayed in several Hampton’s this summer & the rest were excellent. Very disappointed in this facility. The towels were thin & too small. The floor in the toilet closet was sticky. 😩. It was loud & noisy all night. Sounded like someone running down halls all night. 😩. We didn’t rest well at all. 😔

By on Aug 12, 2019

Review comment responded on Aug 18, 2019

Dear Guest, We sincerely appreciate this feedback and review as it helps us to improve our product and service. We want to apologize to you for any missteps in service you may have experienced and we hope to have another opportunity in the future to better serve you.

3
Family with small children

My room was nice and clean. The hotel smelled on the inside of the whole facility and the breakfast was just very dissatisfying.

By on Jun 17, 2019

Review comment responded on Jun 19, 2019

Dear Guest, Thank you for your feedback and rating. We apologize for any issues you may have experienced during breakfast, we have recently revamped the breakfast experience for your future visits. We do hope to have another opportunity in the future to better serve you.

4
Everyone

By on May 9, 2019

Review comment responded on May 9, 2019

Dear Guest, Thank you very much for this great rating! We are happy to know you had a wonderful stay and we hope to welcome you back soon!

4
Everyone

Everything was fine................................

By on May 3, 2019

Review comment responded on May 5, 2019

Thank you for your wonderful review and feedback! We are thrilled that you enjoyed your stay and hope to see you again soon!

4
Families Business Business Travelers

Lobby area need cleaning trash to be emptied a little sloppy maid did not really want toclean room so didnt push it

By on Apr 16, 2019

Review comment responded on Apr 17, 2019

Thank you for your rating! I am deeply sorry for our hiccup and will make sure that is addressed immediately. We greatly appreciate you being our guest and hope to see you again whenever your travels bring you back to San Antonio!

Hampton Inn & Suites San Antonio Northwest/Medical Center

11426 IH 10 W, San Antonio, TX 78230
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.