Mercure Salvador Rio Vermelho Hotel3.5 out of 5.0
Recent guest reviews
I visited this hotel in October with a small tour group of friends. I don’t know when it was rated 4 star but it is definitely not that now. Our first room was on the first floor which smelled of mold and dampness. The bathroom was very small and dated and had peeling paint and grime and rust in the corners. The distance between the toilet and the wall made using the toilet very difficult. After complaining we were moved to the 4th floor on the second day. While this had an actual ocean view, the room and furniture were still very old. The only thing we got rid of was the smell of mold and the view into a dirt pile. We won’t be returning to this hotel should we ever return to Salvador. Thank goodness Salvador itself was really great!
The only negative aspect was the view of my room - I had a city view meaning parking lot :( Breakfast excellent - but 1 of the ladies that work making tapioca and eggs needs to be talked to a smile is 100% important my first breakfast in the hotel I would refer to the breakfast lady as the Nazi Breakfast lady - all other ladies the one wearing Bahiana dress was phenomenal - great spirit and extra helpful.
Stayed in this hotel for two weeks as a nursing student for an international community health class with Chamberlain University. The staff always seemed helpful and the people at the front desk spoke English so that was a big help. The bar in the lobby was barely stocked and most times they would have to go to another part of the hotel in order to make change. The breakfast was amazing! Some times it was the best part of my day. The rooms were clean but my room did have an issue with the sink not draining properly and the air conditioning left too much moisture in the air. The street that it is located on is quite and has several amazing places to eat...especially Quattro!
I stayed at the Mercure Rio Vermelho for three nights in September 2017, and it is a nice hotel centrally located in the lively neighborhood of Rio Vermelho outside of the historic town center of Salvador. The hotel staff are very friendly and hospitable, and service at the hotel is very good (with a very nice breakfast with lots of choices and the gym is also well-equipped). The hotel rooms are kept very clean though the hotel rooms and bathrooms could probably use an upgrade and update to furniture etc.
The hotel facilitates are fine but the staff in the restaurant and bars are disinterested or lazy particularly to English speaking guests. I preferentially stay with the Accor group of hotels which included the Mecure -this is my 3rd Mecure in Brazil and to be honest the issues were very annoying and didn't occur in any of the other 3 Mecure hotels I've stayed at whilst in Brazil. Examples include: - at the Breakfast buffet people being asked several times to sign in despite the fact all had signed in for breakfast. It was like the 'door Nazi' at some awful nightclub...yes she even would hunt you down 20 mins into eating. It may be due to a very bad memory for faces, it came across as very unprofessional!! - drinks at the pool, expect to be ignored if you speak English or have basic Portuguese as the bar man will ensure you are served last or not at all. This was despite being polite, waiting our turn or waiting until every new comer got served before you. - consistently undercooked croissant, pastries every single day. Kitchen staff have poor attention to details. Front desk staff however were professional, courteous and delightful. The issue is with food and beverage staff overall and I strongly suggest they train people ASAP and fire the Food and Beverage Director - food under cooked at the breakfast buffet, croissants and pastries were undercooked every day, seemed to be a lack of attention to detail.
The hotel is super well located but needs work with staff and rooms. First the staff: Some front desk is arrogant (Carolina), slow and not prepared for guests. Other staff tried to solve the issue and was treaded alike by same employee. Second, Rooms are dirty! Yes... fungus in the showers, broken electricity plugs, warned out fridges and from one day to another, do not expect to be cleaned... the most they do is change the towels and make the beds. Restaurant does not have the hapines of the Brazilians... it is "cold", decoration is poor and the food quality is very low and disorganized. Breakfast is poor. Sauna smells mold. Check your bill... A lot of divergency in our bill. We had 3 rooms and paid for breakfast. 2 rooms were charged extra for breakfast. It was solved, but unecessary charges. Requested to talk to the manager or a supervisor and they were not available. They have promissed that the manager would contact me, but it has been a week and no word from the hotel. Do not stay!
No bad surprises as all Mercure hotels. The hotel is in a quiet zone where is possible to go out and walk alone even during the night. There are a lot of restorants and bars near. The location is about 10 min from historical centre.
This hotel was pretty much a surprise. The staff was friendly, nice pool, comfortable room and the most special for me was the breakfast. The had a person (which she was very friendly) making omelletes and tapioca. There was also a great selection of bread, ham, cheese, fruits, yogurt and even a Nespresso coffee machine. I would definetly go again to this hotel. I pai aboud 60 dollars per night including breakfast durind the Corpus Christi holiday. It is a nice price for this hotel.
There was a mix up with the reservation dates and ended up without the room. This was at 11pm and nowhere to go. I had to pay for another room but the hotel offered nothing to resolve the issue. This was disappointing. The room was available for 1 night only and I had to find another hotel for the remainder of my stay in Salvador. The room was OK, the view from the 7th floor was nice. The beach area didn't look great but the pool was OK.
I was in Salvador again for an academic conference. I have been in Salvador twice before and had satisfactory places to stay but the Mercure Salvador Rio Vermelho was a step above. I had a sea view room which made each morning a real treat. Likewise the breakfast was fantastic. It was on a par with breakfasts at the Mercure breakfasts in Europe. I was there for five days and there was plenty of variety. I had lunch through my conference in the hotel each day and they were buffets with many, many selections. The front desk staff spoke English and were very helpful. My room had a large bed, a desk with chair and an arm chair. I highly recommend this hotel,
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Located in Rio Vermelho within a short walk of Paciencia Beach, Mercure Salvador Rio Vermelho Hotel is within a mile (2 km) of House of the Red River. This 174-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. On the beach, it's also near Jesus da Barra and Fonte Nova Stadium.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 174 air-conditioned rooms provide minibars, safes, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and desks.
At Mercure Salvador Rio Vermelho Hotel, guests enjoy an outdoor pool, a fitness center, and a sauna. Self parking is offered for BRL 18 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, 6 meeting rooms, and a business center.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 2369 reviews