Mercure Salvador Rio Vermelho Hotel3.5 out of 5.0
Recent guest reviews
The hotel facilitates are fine but the staff in the restaurant and bars are disinterested or lazy particularly to English speaking guests. I preferentially stay with the Accor group of hotels which included the Mecure -this is my 3rd Mecure in Brazil and to be honest the issues were very annoying and didn't occur in any of the other 3 Mecure hotels I've stayed at whilst in Brazil. Examples include: - at the Breakfast buffet people being asked several times to sign in despite the fact all had signed in for breakfast. It was like the 'door Nazi' at some awful nightclub...yes she even would hunt you down 20 mins into eating. It may be due to a very bad memory for faces, it came across as very unprofessional!! - drinks at the pool, expect to be ignored if you speak English or have basic Portuguese as the bar man will ensure you are served last or not at all. This was despite being polite, waiting our turn or waiting until every new comer got served before you. - consistently undercooked croissant, pastries every single day. Kitchen staff have poor attention to details. Front desk staff however were professional, courteous and delightful. The issue is with food and beverage staff overall and I strongly suggest they train people ASAP and fire the Food and Beverage Director - food under cooked at the breakfast buffet, croissants and pastries were undercooked every day, seemed to be a lack of attention to detail.
The hotel is super well located but needs work with staff and rooms. First the staff: Some front desk is arrogant (Carolina), slow and not prepared for guests. Other staff tried to solve the issue and was treaded alike by same employee. Second, Rooms are dirty! Yes... fungus in the showers, broken electricity plugs, warned out fridges and from one day to another, do not expect to be cleaned... the most they do is change the towels and make the beds. Restaurant does not have the hapines of the Brazilians... it is "cold", decoration is poor and the food quality is very low and disorganized. Breakfast is poor. Sauna smells mold. Check your bill... A lot of divergency in our bill. We had 3 rooms and paid for breakfast. 2 rooms were charged extra for breakfast. It was solved, but unecessary charges. Requested to talk to the manager or a supervisor and they were not available. They have promissed that the manager would contact me, but it has been a week and no word from the hotel. Do not stay!
No bad surprises as all Mercure hotels. The hotel is in a quiet zone where is possible to go out and walk alone even during the night. There are a lot of restorants and bars near. The location is about 10 min from historical centre.
This hotel was pretty much a surprise. The staff was friendly, nice pool, comfortable room and the most special for me was the breakfast. The had a person (which she was very friendly) making omelletes and tapioca. There was also a great selection of bread, ham, cheese, fruits, yogurt and even a Nespresso coffee machine. I would definetly go again to this hotel. I pai aboud 60 dollars per night including breakfast durind the Corpus Christi holiday. It is a nice price for this hotel.
There was a mix up with the reservation dates and ended up without the room. This was at 11pm and nowhere to go. I had to pay for another room but the hotel offered nothing to resolve the issue. This was disappointing. The room was available for 1 night only and I had to find another hotel for the remainder of my stay in Salvador. The room was OK, the view from the 7th floor was nice. The beach area didn't look great but the pool was OK.
I was in Salvador again for an academic conference. I have been in Salvador twice before and had satisfactory places to stay but the Mercure Salvador Rio Vermelho was a step above. I had a sea view room which made each morning a real treat. Likewise the breakfast was fantastic. It was on a par with breakfasts at the Mercure breakfasts in Europe. I was there for five days and there was plenty of variety. I had lunch through my conference in the hotel each day and they were buffets with many, many selections. The front desk staff spoke English and were very helpful. My room had a large bed, a desk with chair and an arm chair. I highly recommend this hotel,
My only complaint is about the wi-fi connection, wich practicaly does not work in the rooom. I was on the third floor and I had to go outside my apartment to be connected. That was very uncomfortable.
Beautiful hotel in a quiet and safe neighbourhood in Salvador. We stayed for Easter weekend and spent most of our time at the pool or beach to the left of the hotel. Superb pool bar with a great selection of cocktails. The most amazing sunsets.
do you like spiders and bugs in your room? Hotel staff barely speaks english. the manager is extremely rude. tiny very basic rooms, the toilets are designed so poorly you literally sitting in front of a wall and can barely move. the pool might look nice but once you are in you see the years it wasn't cleaned. just disgusting to be in it. keep out of this hotel if you want to enjoy Salvador.
easy to go to the main local attractions. sea front. very well placed and in a good region of the city. nearby restaurants - walking distance. good breakfast buffet and lunch time. good place to make your company meeting.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 2338 reviews