Mercure Salvador Rio Vermelho Hotel3.5 out of 5.0
Recent guest reviews
The Mercure Salvador Rio Vermelho hotel is well located. In the Rio Vermelho neighborhood where there are many entertainment options, mainly gastronomic. By the sea, 10 minutes walking to the beach of Buracão by the street or by the rocks of the beach. Infinity pool with bar to enjoy the day or even sunset taking tropical fruit caipirinhas made to order !! The hotel room with amazing view to the sea. I really recommend!!! Not my first time there and won't be the last !!
Our room was not amazing. But the staff went out of their way to make us happy. The breakfast was nice, and the tapioca/omelet bar was a highlight. The pool is great and the view is impressive. I cannot emphasize enough how great the staff is. Every request was handled with a smile and in record time. Nice gym too.
The equipment at the room need replacement as the proximity to the ocean deteriorate faster than average. The Lamp was rusty. Internet signal was poor.in my room (#2078). I notified the managemant but it was not possible to fix it.
I was in Salvador for work during the week and stayed at another hotel till Friday when I switched to Mercure Rio Vermelho for the weekend for leisure.. As I checked in I already realized I was going to have an amazing experience. The staff was so friendly and told me my room was a side view room and told me the price for a full view update which was minimal so I paid. When I got to my room the glass wasn't clear because it was closer to the ground floor and had mist from the ocean on the outside so I called downstairs and they immediately found a vacant room and came up personally and moved me into my new room. The infinity pool overlooking the sea was everything and the in pool bar and service was amazing. It is also perfectly located to many bars and restaurants which made it an amazing time for a first timer. Breakfast was amazing with a wide variety and quality espresso and coffee and the terrace overlooking the sea for breakfast was EVERYTHING esp after a hangover. All in all it was great experience.
I visited this hotel in October with a small tour group of friends. I don’t know when it was rated 4 star but it is definitely not that now. Our first room was on the first floor which smelled of mold and dampness. The bathroom was very small and dated and had peeling paint and grime and rust in the corners. The distance between the toilet and the wall made using the toilet very difficult. After complaining we were moved to the 4th floor on the second day. While this had an actual ocean view, the room and furniture were still very old. The only thing we got rid of was the smell of mold and the view into a dirt pile. We won’t be returning to this hotel should we ever return to Salvador. Thank goodness Salvador itself was really great!
The only negative aspect was the view of my room - I had a city view meaning parking lot :( Breakfast excellent - but 1 of the ladies that work making tapioca and eggs needs to be talked to a smile is 100% important my first breakfast in the hotel I would refer to the breakfast lady as the Nazi Breakfast lady - all other ladies the one wearing Bahiana dress was phenomenal - great spirit and extra helpful.
Stayed in this hotel for two weeks as a nursing student for an international community health class with Chamberlain University. The staff always seemed helpful and the people at the front desk spoke English so that was a big help. The bar in the lobby was barely stocked and most times they would have to go to another part of the hotel in order to make change. The breakfast was amazing! Some times it was the best part of my day. The rooms were clean but my room did have an issue with the sink not draining properly and the air conditioning left too much moisture in the air. The street that it is located on is quite and has several amazing places to eat...especially Quattro!
I stayed at the Mercure Rio Vermelho for three nights in September 2017, and it is a nice hotel centrally located in the lively neighborhood of Rio Vermelho outside of the historic town center of Salvador. The hotel staff are very friendly and hospitable, and service at the hotel is very good (with a very nice breakfast with lots of choices and the gym is also well-equipped). The hotel rooms are kept very clean though the hotel rooms and bathrooms could probably use an upgrade and update to furniture etc.
The hotel facilitates are fine but the staff in the restaurant and bars are disinterested or lazy particularly to English speaking guests. I preferentially stay with the Accor group of hotels which included the Mecure -this is my 3rd Mecure in Brazil and to be honest the issues were very annoying and didn't occur in any of the other 3 Mecure hotels I've stayed at whilst in Brazil. Examples include: - at the Breakfast buffet people being asked several times to sign in despite the fact all had signed in for breakfast. It was like the 'door Nazi' at some awful nightclub...yes she even would hunt you down 20 mins into eating. It may be due to a very bad memory for faces, it came across as very unprofessional!! - drinks at the pool, expect to be ignored if you speak English or have basic Portuguese as the bar man will ensure you are served last or not at all. This was despite being polite, waiting our turn or waiting until every new comer got served before you. - consistently undercooked croissant, pastries every single day. Kitchen staff have poor attention to details. Front desk staff however were professional, courteous and delightful. The issue is with food and beverage staff overall and I strongly suggest they train people ASAP and fire the Food and Beverage Director - food under cooked at the breakfast buffet, croissants and pastries were undercooked every day, seemed to be a lack of attention to detail.
The hotel is super well located but needs work with staff and rooms. First the staff: Some front desk is arrogant (Carolina), slow and not prepared for guests. Other staff tried to solve the issue and was treaded alike by same employee. Second, Rooms are dirty! Yes... fungus in the showers, broken electricity plugs, warned out fridges and from one day to another, do not expect to be cleaned... the most they do is change the towels and make the beds. Restaurant does not have the hapines of the Brazilians... it is "cold", decoration is poor and the food quality is very low and disorganized. Breakfast is poor. Sauna smells mold. Check your bill... A lot of divergency in our bill. We had 3 rooms and paid for breakfast. 2 rooms were charged extra for breakfast. It was solved, but unecessary charges. Requested to talk to the manager or a supervisor and they were not available. They have promissed that the manager would contact me, but it has been a week and no word from the hotel. Do not stay!
- Free WiFi in rooms and public areas
- Onsite dining
- Outdoor pool
- Fitness center
Located in Rio Vermelho within a short walk of Paciencia Beach, Mercure Salvador Rio Vermelho Hotel is within 2 miles (3 km) of Vitoria Waterfall. This 174-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a fitness center. On the beach, it's also near Jesus da Barra and Fonte Nova Stadium.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee each morning from 6 AM to 10 AM.
All 174 air-conditioned rooms provide minibars, safes, and phones. TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers and desks.
At Mercure Salvador Rio Vermelho Hotel, guests enjoy an outdoor pool, a fitness center, and a sauna. Self parking is offered for BRL 18 per night. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, 6 meeting rooms, and a business center.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 2418 reviews