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Recent guest reviews

MY CC was FRAUDED here. BEWARE. This place has some great upsides like price, location to the airport, free shuttle, and spacious rooms. But the downside far out ways the upside. My credit card was carded not once but twice for other people putchares. Resulting in a $6.88 and a 56.88 charge. When i brought the first charge to staffs attention they ensured it would gettinv taken care of. Then the second day additonal charges showed up again. I was assured that the manager, Kara, was made aware. And that she would take care of it. After several visits with the front desk staff and two personal emails to Kara (with no response) i had to call my CC company and report the fraud at this hotel. Beyond this I would also say the matresses were some of the worst i have had. With out the fraud I would have given it a 4 just because, honestly it was a great bargain with nice ammenities for the price. But FRAUD is not ok. So no do not stay here.

All was good

Decent enough. Nothing to write home about.

There was no hot water .

Friendly staff and nice clean rooms!

We were happy that the hotel has a shuttle service to the airport. The air conditioner went off in the evening, and the staff did not turn it back on. It was a hot night.

This hotel was run down and dirty. The rooms were small. The staff was snarky. Housekeeping entered our room before we had checked out. We got a wake-up call that we did not place, which means someone else did not get their call. I couldn't wait to get out of there.

Clean & Friendly Staff.

Convenient and Cara was very helpful.

Comfortable place. Excellent value for your money

I booked this hotel simply because it said it had a free shuttle to airport. We had a rental car and an early flight so we didn't book the rental for an extra day. We had planned on getting the shuttle service to pick us up after we dropped off the rental and take us back to the airport the next day. Ended up spending 30.00 on 2 uber/lyft trips. Also bathroom door had a hole in it and cracked tile in bathroom floor.

Hotel was ok…older hotel that needs work but our room was clean.

Perfect location. 5:00 am check in, only 5 min hotel to counter at airport.

Chose for location and free shuttle & free breakfast. We were on a tight budget this trip. However the shuttle wasn't running at all. The breakfast was your choice of an unhealthy granola bar, frozen sausage biscuit you had to cook in your room in your microwave and a yogurt. Not at all like the picture on the website. I get things are still changed from covid but don't advertise these things if they aren't available.

Conveniently located in 6 minute drive from airport. Nice lobby, good room. Old towels.

Clean, convenient, and good breakfast

We never stayed there, and we want our money back. We were traveling from overseas with 6 suitcases. We purchased their services based on Orbitz saying they offer airport shuttle service. When we called for the shuttle, they said they did not have it anymore. We did not yet have cell service because we were coming from overseas, so we were stranded at the airport for 3 hours trying to get a new hotel, Uber service, refund, etc. :( By then other hotels were unavailable or had closed their shuttle services, too. We finally went to another hotel that at least had shuttle serve the next day.

Tommy Thompson Rd Salt Lake City UT

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Fitness center

Microtel Inn & Suites by Wyndham Salt Lake City Airport places you within a 10-minute drive of popular sights such as Vivint Smart Home Arena and Salt Palace. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6:30 AM to 9:00 AM. Satisfy your hunger from the comfort of your room with room service.


Rooms

All 104 soundproofed rooms provide coffee makers, free long-distance calls, and free local calls. Guests can expect free WiFi and 43-inch LED TVs with satellite channels. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include ironing boards and desks.


Property features

Microtel Inn & Suites by Wyndham Salt Lake City Airport features a gym, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Studio Suite, 1 King Bed, Non Smoking

1 King Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Guest reviews for Microtel Inn & Suites by Wyndham Salt Lake City Airport

Everyone (42) Couples (10) Family (24)
1
Everyone

MY CC was FRAUDED here. BEWARE. This place has some great upsides like price, location to the airport, free shuttle, and spacious rooms. But the downside far out ways the upside. My credit card was carded not once but twice for other people putchares. Resulting in a $6.88 and a 56.88 charge. When i brought the first charge to staffs attention they ensured it would gettinv taken care of. Then the second day additonal charges showed up again. I was assured that the manager, Kara, was made aware. And that she would take care of it. After several visits with the front desk staff and two personal emails to Kara (with no response) i had to call my CC company and report the fraud at this hotel. Beyond this I would also say the matresses were some of the worst i have had. With out the fraud I would have given it a 4 just because, honestly it was a great bargain with nice ammenities for the price. But FRAUD is not ok. So no do not stay here.

By on Jan 12, 2022

Review comment responded on Jan 15, 2022

I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

5
Everyone

All was good

By , from Tomahawk on Dec 11, 2021

Review comment responded on Dec 12, 2021

To see that we were able to provide our guest with such a wonderful experience is the highest compliment we can receive. Thank you so much for sharing!

3
Business Business

Decent enough. Nothing to write home about.

By on Oct 23, 2021

Review comment responded on Oct 25, 2021

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

1
Business Business

There was no hot water .

By , from Driggs on Oct 11, 2021

Review comment responded on Oct 11, 2021

On behalf of our entire staff, we thank you for your business and for your comments regarding our hot water. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

5
Everyone

By on Oct 2, 2021

Review comment responded on Jan 1, 2022

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

4
Everyone

By on Sep 7, 2021

Review comment responded on Dec 7, 2021

Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

5
Family

Friendly staff and nice clean rooms!

By on Aug 25, 2021

Review comment responded on Aug 25, 2021

Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

3
Everyone

We were happy that the hotel has a shuttle service to the airport. The air conditioner went off in the evening, and the staff did not turn it back on. It was a hot night.

By on Aug 19, 2021

Review comment responded on Aug 20, 2021

Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

1
Partner Couples

This hotel was run down and dirty. The rooms were small. The staff was snarky. Housekeeping entered our room before we had checked out. We got a wake-up call that we did not place, which means someone else did not get their call. I couldn't wait to get out of there.

By on Aug 13, 2021

Review comment responded on Aug 16, 2021

It's our ambition to give you a five star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4
Everyone

By on Jul 27, 2021

Review comment responded on Oct 25, 2021

We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

Microtel Inn & Suites by Wyndham Salt Lake City Airport

61 Tommy Thompson Rd, Salt Lake City, UT 84116
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