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Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property
Family-friendly hotel with a full-service spa and free breakfast

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Photo gallery for Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Property amenity
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Bar (on property)
Property amenity

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • 24/7 front desk
  • Bar
  • Gym
  • Breakfast included
  • Spa
  • Pet friendly

Explore the area

View in a map
Europa-Park-Strasse 4/6, Rust, BW, 77977
  • Place, Europa-Park
    ‪14 min walk‬
  • Place, Rulantica
    ‪17 min walk‬
  • Place, Taubergießen Nature Reserve
    ‪20 min walk‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪44 min drive‬

Room options

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

  • 280 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed

About the neighborhood

Rust

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar places you within a mile (2 km) of popular attractions like Europa-Park and Rulantica. This 120-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Europa-Park - 14 min walk - 0.8 miles
  • Rulantica - 17 min walk - 0.9 miles
  • Taubergießen Nature Reserve - 20 min walk - 1.1 miles
  • Europa-Park Golfclub Breisgau - 6 min drive - 4.6 miles
  • Naturschutzgebiet Taubergiessen - 6 min drive - 5.1 miles

Getting around

  • Ringsheim/Europa-Park Station - 6 min drive
  • EuroAirport Airport (BSL) - 65 min drive

Restaurants

  • ‪Food Loop - ‬8 min walk
  • ‪Bar El Circo - ‬1 min walk
  • ‪Spirit of St. Louis Bar - ‬5 min walk
  • ‪Adventure Food Station - ‬7 min walk
  • ‪Bar Colosseo - ‬1 min walk

About this property

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Family-friendly hotel with a full-service spa and free breakfast
Guests of Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar enjoy a full-service spa, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for EUR 230.00 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and access to locker space. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and conference space.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers, phones, and desks.
Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Europa-Park is closed from December 24-25, 2025, and from January 19-March 27, 2026. Rulantica water park is closed from November 17-27 and from December 24-25, 2025.
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 13.00 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 18.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.00 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:30 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Frequently asked questions

Is free cancellation available at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What is there to do within easy reach of Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

This hotel is located in Rust, a short 16-minute walk from Europa-Park and also 20 minutes on foot from Rulantica. You'll also find Taubergießen Nature Reserve and Funny-World within a short drive.

Is there parking available at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, self parking is offered for free at the hotel. Accessible parking and electric car charging are also available for guests.

Is there a spa at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar include a casino?

No, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar doesn't have a casino.

Will I find an indoor pool at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

No, there is no indoor pool at this hotel.

Is Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar good for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a hot tub?

No, but this hotel does have a steam room.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a restaurant that serves breakfast?

Yes, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar serves free buffet breakfast at Castillo.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar for a fee of EUR 13.00 per pet, per night.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

The closest major airport to Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is Strasbourg (SXB-Strasbourg Intl.), which is about 20.1 mi away.

Are there rooms with balconies at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, some guestrooms at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offer a patio.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a wedding venue?

Take advantage of the wedding venue at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar if you plan to say "I do" during your trip.

Reviews

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 73 out of 218 reviews
Rating 6 - Okay. 9 out of 218 reviews
Rating 4 - Poor. 2 out of 218 reviews
Rating 2 - Terrible. 5 out of 218 reviews

Reviews

10/10 Excellent

Thomas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel europa Park

Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
Stayed 3 nights in Aug 2018

8/10 Good

Emily, State College, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VERY close to the park. Parking was onsite, close and FREE. Restaurant good but rpicey.
Stayed 1 night in Jun 2018

6/10 Okay

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very theme park oriented, lots of detail. My children really enjoyed the bunk beds. Bed comfort was okay, not too comfortable but not the worst I've slept on. There are no amenities tho. Cleaning soap is at a minimum, no coffee pot. A very basic hotel. Seems like a three star or below hotel although you pay a great deal. Children enjoyed the pool area, but it is a cold pool, they still had fun though. Service at the pizzeria was fine as long as you're not in a rush.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
perfect with kids. included early admission to the park. dinner was expensive, so we ate in town.
Stayed 2 nights in May 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Phil, Peterborough, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The position right next to the park was great, buffet food fantastic (although price a little high). Park brilliant plenty to do for every age, although no discounts available to park admission. Would definitely recommend and hope to be back again soon. We were a party of 9 and had a great time!!

10/10 Excellent

Ieva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely incredible

One of the best hotels I've ever stayed at. When we arrived we were upgraded to a room with a view of the park which was fantastic. The room was large and nicely accommodated the four of us. The restaurant in the evening was a little pricey but excellent quality. The same restaurant in the morning for breakfast was superb with an astounding range of items. Having a special entrance in to the park was also great and the extra ride time on selected attractions before the park officially opens was a great way to start our day.

10/10 Excellent

Alrumaidhin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

nido, saudi arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kids enjoyment

I stayed twice at the Europa park, the first time was at in Santa Isabel hotel and this time at the Castillo Hotel. Both hotels are ok and the rooms have four beds. The bath room has shower, toilet seat, soup and towels only. You need to request bath rope and towels if you intend to use the swimming pool from the reception. The buffet breakfast does not contain French toast, pan cake or waffle. But overall, it is ok for a park hotel.

10/10 Excellent

Alex, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities

Great for kids

Fantastic for kids and adults

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

we had 3 nights at this hotel. from check-in to check-out overall a great experience! we loved the themed room - spacious, nice bathroom, very clean. we loved the breakfast buffet and the fact that we could choose a different hotel each morning. the wellness facilities are also tops. love to come back!

8/10 Good

greg, Twin Waters Australia

Liked: Cleanliness, property conditions & facilities, room comfort

Great theme hotel at Europa Park

We had a great time at this hotel and it is next to the theme park so access was easy.

10/10 Excellent

KP Pezeshkan, Naples Fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been to a lot of theme park hotels... All around the world... This hotel was tops... As far as closeness to the theme park... It couldn't be any closer to the park entrance ... Overall experience 10... They even allow pets... For an extra 13 Euros per day...

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent family hotel and value for money!

Great value for money and beats the Disney hotels by a mile, in Paris or elsewhere. Great hotel for the family with a pretty cool well done castle feeling, which kids loved, combined with back door access to a great amusement park. When I was told it was better than Disney I was skeptical but no longer. Only downside is during the few hot days per summer it was a bit warm as no AC in the rooms, but it was bearable as windows can be left open without a mosquito invasion, plus a few small fans we brought helped allot. As a very frequent traveler I could find no notable faults with this hotel, staff were helpful, food was good and all was clean and very well maintained. A 5 star 4 star hotel. The Euro Park was a great surprise, a great Park for all ages. We will be back.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Castillo Alcazar

This is a lovely hotel and so easy for visiting Europa park. The restaurant is good quality (for a buffet), but didn't rate the A La Carte Don Quijote restaurant. There are a few things that could be better, like tea making facilities etc, but nothing major. Try a swim in the Santa Isabel outdoor pool which is beautifully heated so can be used all year round.

8/10 Good

Fred, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family vacation and resort/park activity, strongly recommended again.

Overall great park, v. good hotels. Staff were v. friendly, Excellent buffets both breakfast and dinner with great value for money. I would strongly recommended to all families if they have a chance to go. I would recommed hotels to get ice makers in all floors and much preferable if they get small fridges in rooms. Also the park closed early on Sunday eve @ 8 pm, then express train stopped same time, we had to walk all the way to our hotel from the end of the park after v. tiring day. They should have kept the train going at least 30-40 min after closing time to make it easier to return to hotels. All our family were v. happy with the 2 days we spent there.

10/10 Excellent

Kate, Horgen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely superb!

Fabulous hotel in great location. The check in was very friendly and although we couldn't get into our room until 3pm we were able to leave our luggage in a separate room. We went with friends and the check in host was able to move our rooms next to each other, no problem at all. Our hotel room (standard family no a/c) was fantastic. A great size with bunk beds for the children, a big double bed and comfortable pillows! The ensuite had a shower, not a bath, but again was a great size. The restaurant for dinner had a kids play area which meant they coukd play until dinner arrived. Food was ok, not superb but not bad either - the children's menu was good. Breakfast was excellent - I've stayed in lots of hotels but this was by far the best choice of food. Really impressed. We will definitely return.

10/10 Excellent

S, Dublin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for kids!

Clean, convenient and non-smoking! The kids loved the "castle experience" and were intrigued for 2 solid days. The proximity to the park is worth the money. So easy to go back if you've forgotten something or just need a break. Very clean and the breakfast was great, with enough variety to suit everyone. Would definitely go back.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ALESSANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Corinne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021