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Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

4.0 star property

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Photo gallery for Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Dinner served
Hypo-allergenic bedding, desk, free WiFi, bed sheets
Property amenity
Property amenity
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Europa-Park-Strasse 4/6, Rust, BW, 77977
  • Place, Europa-Park
    ‪1 min walk‬
  • Place, Taubergießen Nature Reserve
    ‪18 min walk‬
  • Place, Rulantica
    ‪19 min walk‬
  • Airport, Strasbourg (SXB-Strasbourg Intl.)
    ‪54 min drive‬

Room options

View all photos for Hotel room C

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room C

  • 280 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Hotel room B

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room B

  • 280 sq ft
  • Sleeps 2
  • 1 Twin Bunk Bed
  • Free WiFi

View all photos for Hotel room A

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room A

  • 280 sq ft
  • Sleeps 1
  • 1 Double Bed
  • Free WiFi

View all photos for Hotel room D

Hypo-allergenic bedding, desk, free WiFi, bed sheets

Hotel room D

10.0 out of 10
Exceptional
(1 review)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bunk Bed
  • Free WiFi

About the neighborhood

Rust

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar places you within a mile (2 km) of popular attractions like Europa-Park and Rulantica. This 120-room, 4-star hotel has a full-service spa along with free in-room WiFi and free self parking.

What's nearby

  • Europa-Park - 1 min walk - 0.0 miles
  • Elzwiesen Nature Reserve - 1 min walk - 0.1 miles
  • Taubergießen Nature Reserve - 18 min walk - 1.0 mile
  • Rulantica - 19 min walk - 1.0 mile
  • Strasbourg Christmas Market - 53 min drive - 42.9 miles

Getting around

  • Ringsheim/Europa-Park Station - 6 min drive
  • EuroAirport Airport (BSL) - 65 min drive

Restaurants

  • ‪Spirit of St. Louis Bar - ‬5 min walk
  • ‪Bar El Circo - ‬1 min walk
  • ‪La Romantica - ‬2 min walk
  • ‪Europa-Park Rock-Café - ‬15 min walk
  • ‪Sala Santa Isabel - ‬1 min walk

About this property

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar

Guests of Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar enjoy a full-service spa, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for EUR 230.00 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with access to locker space, tours or tickets, and securing valuables. Other amenities at this spa hotel include a steam room, free WiFi in public areas, and conference space.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include hair dryers, phones, and desks.
Recreational amenities at the hotel include a health club, a steam room, and a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buena Visa Club
  • Castillo

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting room

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1999
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The check-in location differs from the property location; go to: [Hotel El Andaluz, Europa-Park-Straße 4+6, 77977 Rust]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The Rulantica water park will be closed from December 24-25, 2025 and from November 16-27, 2026.
Tickets valid for a one-day visit to Rulantica water park must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Entry to Europa-Park is limited and tickets must be purchased in advance by calling the Europa-Park hotels directly. Tickets cannot be purchased online.
Shuttle service to partner hotels and the Europa-Park entrance is provided.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 13.00 per pet, per night
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Cribs/infant beds are available for EUR 18.00 per night

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 1.45 per person, per night, up to 5 nights. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 230.00 per vehicle (one-way, maximum occupancy 7)
  • Pet fee: EUR 13.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 18.00 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:30 PM—-midnight
  • Check-out: 11 AM
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Castillo Alcazar
Castillo Europa-Park
Europa-Park Castillo
Europa-Park Erlebnis-Resort Castillo Alcazar
Europa-Park Erlebnis-Resort Castillo Alcazar Rust
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar
Europa-Park Erlebnis-Resort Hotel Castillo Alcazar Rust
Hotel Alcazar Europa-Park
Hotel Castillo Alcazar
Hotel Castillo Alcazar Europa-Park

Frequently asked questions

Is free cancellation available at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar provides free cancellation on some room rates. To learn more, look at the cancellation policy on our site.

What is there to do within easy reach of Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

This hotel is located in Rust, a short 16-minute walk from Europa-Park and also 20 minutes on foot from Rulantica. You'll also find Taubergießen Nature Reserve and Europa-Park Golfclub Breisgau within a short drive.

Is parking available on site at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, self parking is offered for free at the hotel. An electric car charging station and wheelchair-accessible parking are also available for guests.

Is there a spa at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, massages, and mani/pedis.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar include a casino?

No, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar doesn't have a casino.

Will I find an indoor pool at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

No, there is no indoor pool at this hotel.

Is Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar good for couples?

There are plenty of amenities for couples at this hotel, including a restaurant, a bar/lounge, and a full-service spa.

Are there hot tubs at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

No, but guests can enjoy a steam room at this hotel.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a restaurant that serves breakfast?

Yes, Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar serves free buffet breakfast at Castillo.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar for a fee of EUR 13.00 per pet, per night.

Are there connecting rooms at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

The closest major airport to Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar is Strasbourg (SXB-Strasbourg Intl.), which is about 20.1 mi away.

Are there rooms with balconies that I can book at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar?

Yes, some guestrooms at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar offer a patio.

Does Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar have a wedding venue?

Take advantage of the wedding venue at Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar if you plan to say "I do" during your trip.

Europa-Park Erlebnis-Resort, Hotel Castillo Alcazar Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 218 reviews
Rating 8 - Good. 73 out of 218 reviews
Rating 6 - Okay. 9 out of 218 reviews
Rating 4 - Poor. 2 out of 218 reviews
Rating 2 - Terrible. 5 out of 218 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome! Great for family. Felt like living in a castle!
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

Corinne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles wunderbar und das einchecken sowie auschecken hat tiptop geklappt. Was uns etwas störte, war, dass man als Hotelgast nicht einen Tisch im Hotelrestaurant auf sicher hat. Das fanden wir sehr undankbar und umständlich mit Kindern. Jetzt wissen wir, dass man unbedingt (!) einen Tisch vorreservieren sollte! Was wir aber tatsächlich bemängeln und schade finden. Nebst diesem Punkt, ist das Hotel sehr zu empfehlen und würde eigentlich super klappen.
Stayed 1 night in Oct 2021
Verified

8/10 Good

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities

Bon séjour

Hotel sympa à la décoration charmante. Les chambres sont grandes et bien équipées mais bémol sur l'absence de frigo et la literie d'une dureté à toute épreuve ... Excellent petit déjeuner et bon service mais il est parfois pesant de devoir montrer à tout bout de champs que l'on est de l'hôtel (bracelet de couleur, carte magnétique, numéro de chambres, etc.) pour accéder aux services de restaurations et aux aires de piscine.
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Wolfgang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Toller Aufenthalt

Es war ein sehr schöner Aufenthalt. Das Hotel war super. Man sollte aber vorher für den Abend einen Tisch zum Essen buchen.
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très joli décor, vue sympa sur les attractions er les piscines. Personnel avenant. Bon petit déjeuner avec large choix. Dîner buffet correct.,
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Katrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel war schön, allerdings waren wir entsetzt über die Menschenmassen!! Abgesehen davon,dass wir uns immer noch in einer Pandemie befinden,schien die maximale Kapazität def. überschritten!! Wenn man an fast jeder Attraktion mind. 45 min bis zT 90+ anstehen u selbst für Essen ca. 30 min Anstehzeit einplanen muss,kann das nicht mit einer adäquaten Auslastung erklärt werden… Das war mehr als enttäuschend!!! Da kann man in einem Vergnügungspark nicht mehr von Vergnügen sprechen!!!!!!😔
Stayed 1 night in Jul 2021
Verified

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Absolut ideal für den parkbesuch. Mit sehr viel liebe zum detail. Nur die massenanfertigung beim frühstück sind störend, trotz, oder wegen Covid19.
Stayed 1 night in Sep 2020
Verified

10/10 Excellent

Myunghwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check in as early as possible! Highly recommended!

In my opinion, this ist the best hotel with small children With older children is Colosseo a bit better. But all of these hotels is always great.
Stayed 1 night in Jul 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Sauber, Klimaanlage im Zimmer, freundliches Personal
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go beliggenhed ved Europa park

Vi kommer gentagende gange på hotel Disney. Dette hotel er super. Go beliggenhed lækker pool vores værelse 291 havde udsigt til karrusel og pool hvilket larmer men samtidig har man aftensol og parken lukker kl18 og poolen kl 21
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
als wäre man in der Zeit gereist. bis ins Detail liebevoll gestallt.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Europapark

Entree au parc 30 min avant le public
Stayed 1 night in Sep 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schönes Themenhotel. Alles was man braucht ist vorhanden.
Stayed 1 night in Sep 2019
Verified

8/10 Good

Sivan

Liked: Staff & service, property conditions & facilities

חוויה מהנה מהאגדות

המלון ממוקם נהדר ליד פארק אירופה. האווירה במתחם המלונות מאוד נעימה וייחודית, כמו באגדות. ארוחת בוקר עשירה וטעימה במסעדה מעיצבת כמו כל המלון בסגנון של טירת אבירים אגדית מימי הביניים. החדר קטן מאוד עבור המדפחה וצפוף, אם זאת נחמד מאוד.
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service von Frau Stefanie Schinner war ganz hervorragend! Wir kommen auf jeden Fall sehr gerne wieder. Die E-Parkplätze haben wir ebenfalls sehr geschätzt.
Stayed 1 night in Jul 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Echamos en falta mini dosis de champú y gel en el baño. También almohadas extra en la habitación. La habitación por lo demás, espectacular. Los niños encantados echándose fotos. Estamos deseando repetir
Stayed 1 night in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles war super!! Ich machte einen kurz Ausflug mit meinem Enkel und alles hat gepasst
Stayed 1 night in May 2019
Verified

10/10 Excellent

isabelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super hotel

L'hôtel est magnifique Le service est impeccable, petit déjeuner sublime La chambre est très agréable et la piscine très belle Le personnel est au top.
Stayed 1 night in Dec 2018
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöner Abend im Europapark

Wie waren eine Nacht im Castillo Alcazar im Europark, um nicht am anderen Tag anreisen zu müssen. Beim Einchecken sind einige grobe Fehler passiert, (Namensverwechslung, falscher Zimmerschlüssel, war schon jeamand drin) aber sonst war der Aufenthalt angenehm. Das Hotel ist sehr schön, originell im historischen Spanischen Stil. Das Essen im Restaurant war erstaunlich gut und das Frühstücksbuffet reichhaltig. Der Service war gut trotz den vielen Gästen in Hotel und Restaurant.
Stayed 1 night in Nov 2018
Verified

8/10 Good

Beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Im Grossen und Ganzen sehr gut (siehe Kommentar)

Meine Reservation war für 3 Zimmer, wobei eines davon ursprünglich für mich alleine geplant war. Der Check-In am Morgen war super und ich konnte meine Partnerin anmelden. Beim Abholen des Schlüssels gab es Probleme mit einem AZUBI, der uns für eine komische Abklärung geschlagene 15 Min warten liess.. Danach musste ich € 96 nach zahlen?!?!
Stayed 2 nights in Oct 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Proche parc

Propre personnel aimable jolie décoration petit déjeuner gargantuesque très agréable séjour
Stayed 2 nights in Aug 2018
Verified

10/10 Excellent

Cedric

Topissime

Super accueil, hôtel propre, manger top, Y aller sans hésiter
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel europa Park

Fantastic place would highly recommend! Plenty of things to do, hardly any queuing in the theme park. Overall experience fantastic
Stayed 3 nights in Aug 2018
Verified

10/10 Excellent

Nelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Idéal pour nuit à europapark

Étape pour europapark. Chambre familiale très jolie ,bonne literie ,petit déjeuner en buffet avec beaucoup de choix. Parking à proximité. Check in et out efficace . Rien a reprocher un réfrigérateur et une bouteille d'eau fraîche seraient bien venus.
Stayed 1 night in Jul 2018
Verified

6/10 Okay

Fernand

Liked: Cleanliness, staff & service

Ein Erlebniss aber zu teuer

Für 212€ die Nacht für ein kleines Zimmer mit Doppelbett bezahle ich den selben Preis als für ein grosses Zimmer mit 2 Zustellbetten wenn mann Kinder mitnimmt, das finde ich einfach übertrieben teuer. Im Restaurant hat mann die Beilagen auf dem Teller und muss auf das Fleisch und den Wein warten. Service zu langsam auch bei 2 mal beschweren.
Stayed 1 night in Jul 2018

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