Radisson Blu es. Hotel, Roma5.0 out of 5.0
Recent guest reviews
I did have a long flight from Indonesia to Rome via Dubai. First time in Rome hoping will have a pleasant experience about Rome (Beautiful city with all Historical Building). I went to Rome 5 of us as a family with 2 Kids. Arrive first time in Rome with train, choose Radison Blu in Rome (very near to train station, feeling excited because walking distance). Now the problem come, I order 2 standard rooms (202 for 3 person; 203 for 2 person) where 1 of the room will be for me, wife and daughter (8th years old). As for documentation as usual, the customer service separate all the passport for 3 person in 202 and the other 2 person in 203. Communicate with the Girl customer service with no smile and I did request to get bigger rooms since the room I order can not fit in for 3 people and not possible to put an extra bed. The lady said with no smile at all, saying that my problem will be solve by tomorrow since they had no bigger room available left and she said she did make a note and she did said that I need to pay extra, of course I agree with the extra pay. Even thought feel really tired I think stay together in 1 bed for 3 of us still ok for 1 night. The next morning I went to see the Customer Service again and it was a guy also with no smile, no greeting as Customer Service in Other world hotel, I ask for the bigger room as already promise, he did on checking and said there are no notes saying that I am going to move, then I pleasantly asking pls do another check, the answer still the same then I try to make another request for bigger room with this guy and the answer is the same no room available. The next day luckily I met with the girl Customer Service that serve us on the first day then I try to ask her what is actually happen and I said I also already agreed with the extra payment, then she said, I did make a note for my friend to which the note are on room 203, what the hack, I said at the first time you already separate the docs mean that you know which room are 3 person inside. Really bad experience staying first time at the hotel like this. All Customer Service did not work as providing a good Services at all (they need to learn how to provide a better Service in Service Industry man like in Bali, Japan, Singapore, or maybe in the same rome like in Assisi, mercure florence, bucintoro hotel in Venice the best service). As far as I know Radison hotel already had a good brand but with this hotel no way at all. I might said to all the Customer Service who work there, good luck on your future. Bad Service hotel.
This hotel is NOT what you see in the photos, we were extremely disappointed and the experience just went from bad to worse. By the last day of our 4 night stay, we couldn’t wait to leave. Firstly, we arrived a few hours early and were greeted by a rude receptionist who said we were unable to use any of the facilities whilst we waited to check in at 3pm. This is not something you expect from a 5 star hotel. They then explained that the pool costs an extra €15 per person per day and has limited spaces that are taken on a first come first serve basis each day. This is a hidden cost and is not made clear when booking the hotel through hotels.com. Extremely misleading and a con. The room was very basic and not 5 star. It had chips in the walls and a leaky shower. When we went to check out, we discovered that €100 worth of food and drinks had been added to our room bill that were not ours. The staff were rude and unhelpful in solving the problem. They had a log of signed receipts for all of our pool use and food so it was instantly very obvious which was ours and which were not ours. They gave no apology for allowing this to happen or for the inconvenience and worry of seeing such a large bill. It’s also in a rough unsafe area of Rome which meant we needed to get taxis back each night and didn’t feel safe. DO NOT BOOK!!
Worst hotel experience ever. Problem 1: No pool included. This was the first result on hotels.com as an option with a pool, and is the hotels main selling point- this is incorrect. Pool was €15 extra per person, per day- €120 over our 4 nights. In small print in the t&c’s the pool is at an extra cost (like spa facilities often are)- there is no notification at any point while booking. Having used similar sites many times, this is not standard- this is a trick. Also limited spaces, and first come first serve, so we were turned away after our first full day in Rome, desperate to cool off. Problem 2: We arrived a few hours before check in and were rudely told we could not use any facilities until check in time at 3pm, a bad start. Problem 3: Room was shocking- not as advertised- weathered, poorly finished, and with chips and scratches in paintwork- pictures available on request. Problem 4: Area is awful- unsafe neighbourhood that we would not enter at night- we felt very uneasy and we were followed a few times when leaving the hotel. Problem 5: Upon check out we were given €100 worth of other people’s bills- other people had signed meals and drinks (and of course the extra pool fees!) to our room. The hotel had allowed someone with a completely different name and signature to do this. No apology, took ages to sort out, and as a result, missed the train time we had booked. Absolutely disgusting experience, the worst ever.
Please please don’t book here .. it’s not what you see in there website ... Very cheaply decorated modern rooms , lacking in space an very horribly designed .. the area situated was not good at all ... Very disappointed with there service .. Not a 5 star at all ..
We just arrived at Radisson Blu in Rome. The hotel has the worst customer service ever experienced in any hotel we’ve previously stayed at. The Hotel Manager was rude, couldn’t care less about our concerns, dismissed any issues we had had, horrendous, his only way of helping was to tell us that the General Manager was away till next week so he couldn’t do anything! Of course with such a Manager the other staff have the same attitude, no welcomes, no smiles, giving out wrong information! The final killer for our group was the additional charge of €15 per person per day to use the pool!!!!!!!! That is €60 per day for 4 people to have a swim in the hotel pool. We have never come across this before. When we mentioned to the Hotel Manager that this was not mentioned in our booking process he said ‘that’s it, there’s nothing we can do’. I would not recommend ever staying at this resort!
This is a decent enough mid level chain hotel which is very handy for the train station and underground so good for getting around Rome. It also has a nice pool area on the roof terrace which is worth taking a look at.
The decor was different to the surrounding buildings.Very modern and chic. The service was good, the breakfasts were delightful. The staff were friendly and welcoming and always willing to assist. Being the capital- easy access to the train station and bus. The pool area was beautiful but at this time of the year - unable to utalise it.
Tired rooms , rude staff , the only nice thing was the roof top pool but then they charged for this on top of your room rate. Very disappointing place - stayed in other radisson with out a problem. Rome it’s self is beautiful . Just don’t stay here !
I stayed at the hotel recently for business purposes. The hotel room was dirty compared to most hotels, the walls were scuffed/ paint chipped, the furniture looked as if it had never been wiped down, and I could hear every noise from the rooms next door and above me. While the bathroom setup was unconventional, compared to North American and some European hotels, my suite bathroom was ok. The location of the hotel was worrisome; outside my hotel room window appeared to be a group of homeless people/ people selling stolen goods. They were loud and outside from morning until late night. I was warned by my taxi driver to not walk outside the hotel alone. I would not recommend this hotel.
Radisson Blu is located in the worst area of Rome, and despite its convenient location near Termini, it offers no shuttle to avoid the dangers nearby. Overpriced. Pool isn’t heated and has very limited hours.
- Walking distance to Basilica di Santa Maria Maggiore and Via Nazionale
- Free WiFi in rooms and public areas
- Onsite dining
Radisson Blu es. Hotel, Roma places you in Esquilino, within a leisurely stroll of popular sights such as Basilica di Santa Maria Maggiore and Via Nazionale. This 232-room, 5-star hotel has a full-service spa along with free in-room WiFi and a fitness center.
Enjoy dining at the hotel's 2 onsite restaurants: Zest specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner; Sette offers relaxing pool views. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
Guests can expect to find free WiFi and 22-inch an LCD TV with digital channels. Beds are dressed in premium bedding and pillow menus, and the bathroom offers a hair dryer and designer toiletries. Other standard amenities include a minibar, free bottled water, and a laptop-compatible safe.
At Radisson Blu es. Hotel, Roma, guests enjoy a full-service spa, a children's pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 65 per vehicle one-way, as well as limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a meeting room.
Reviews from Trip Advisor
58.0% of guests recommend this hotelTotal of 2757 reviews