My husband and I have stayed at several Radisson Blus over the years and this one is pretty disappointing. Whoever did the space planning and interior design should really not be used again. The floors are cheap rubber, the round shower and sink are both directly behind the bed (no wall, not in a bathroom). The mattress smelled damp (probably due to the shower). Everything was very ugly/cheap looking. We felt like we were in a poorly renovated office building. We also picked this hotel because it was close to the train station and it had a pool. But the pool was 15 Euros a day, which seemed overpriced and not worth the effort since it was full of loud children. The hotel is in a very seedy neighborhood so we didn't even feel comfortable walking anywhere. We did use the hotel taxi service, which was fast and convenient. We had lunch at the poolside restaurant, and the food was ok but the wine list could use some help. It's either 120 Euro bottles or 30 Euro bottles, nothing in between. Staff is quite friendly though. Overall, I would not recommend this hotel.
I had to wait 2 hours so I could do the checkin because the hotel had problems with the internet , my grandma was waiting there . I asked for at least a voucher to eat and they refused . Poor costumer care !! Won’t come back
the staff was very nice, the hotel is clean but the best is the restaurant, was delicious
You might think this is a great location because it is right next to the train station, but do not walk around by yourself or at night. This is a low income area. Bed was a hard futon. bathtub was super long and skinny. Neither were comfortable. The hallways are dark, there's no privacy between the bathroom and bedroom. There were always 4 or 5 staff members at the front desk. Mostly, they were snacking and huddled together. I typically had to wait a minute until they stopped eating the junk food and recognized I was there.
I was disappointed in this Radisson. I had recently stayed at the one in Edinburgh and this hotel did not compare to that one. Very disappointed the spa was not included with the room. An addition 15 euros per person was charged for the spa. The complimentary water was not replaced daily as in Edinburgh. Too early in the season (April) for the outdoor pool to be open. Breakfast was excellent. Location to the main train station was the reason I choose this hotel. Some places need a paint touch up. I did receive a room upgrade, but declined since the new room did not have separate single beds.
No night stands. No outlets by the bed. Bed was pretty hard. Glass door on the bathroom is useless. It was cool that we got an upgrade but even the upgrade didn't help the cause.
it was ok considering we were barely in the room.
First off, the pictures of the Hotel and are accurate. We reserved a Jr Suite which is not at all what is advertised. The floors are made of some rubber material which becomes very slippery when wet. The Shower is located in middle of room which gives you no privacy especially if you are traveling with older children. The towels and robes provided on more than one occasion where stained severely. I called and was told new towels and robes would be delivered and of course never showed up. I complained and no action was taken, accept we are sorry. The concierge desk was not helpful at all. I was actually told to come back at 3 pm given the person who was replacing her could be of more help. Apparently, making a phone call for a tour reservation was too difficult. Very quick to dismiss you. The hotel location was unsafe. I had to take a taxi out of the area before walking. I was traveling with my two children and I did not feel safe.
This hotel is located very close (7 min walk) to Roma Termini train station. Found it to be very convenient for us. The neighborhood could take one by surprise but as with most train stations, it's part for the course. Room was comfortable and everything worked fine. The one free round of minibar items was a wonderful surprise. Staff could be a bit more friendly but overall would stay again.
Radisson Blu es. Hotel, Roma places you in Esquilino, within a leisurely stroll of popular sights such as Via Nazionale and Via Marsala. This 232-room, 5-star hotel welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi.
Enjoy dining at the hotel's 2 onsite restaurants: Zest specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner; Sette offers relaxing pool views. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.
The 232 rooms have an array of amenities, including minibars, free bottled water, and laptop-compatible safes. Guests can expect free WiFi and 22-inch LCD TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include phones, desks, and wardrobes or closets.
Guests of Radisson Blu es. Hotel, Roma enjoy a full-service spa, a children's pool, and a fitness center. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 65 per vehicle one-way, as well as limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and tours or tickets. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a meeting room.
My husband and I have stayed at several Radisson Blus over the years and this one is pretty disappointing. Whoever did the space planning and interior design should really not be used again. The floors are cheap rubber, the round shower and sink are both directly behind the bed (no wall, not in a bathroom). The mattress smelled damp (probably due to the shower). Everything was very ugly/cheap looking. We felt like we were in a poorly renovated office building. We also picked this hotel because it was close to the train station and it had a pool. But the pool was 15 Euros a day, which seemed overpriced and not worth the effort since it was full of loud children. The hotel is in a very seedy neighborhood so we didn't even feel comfortable walking anywhere. We did use the hotel taxi service, which was fast and convenient. We had lunch at the poolside restaurant, and the food was ok but the wine list could use some help. It's either 120 Euro bottles or 30 Euro bottles, nothing in between. Staff is quite friendly though. Overall, I would not recommend this hotel.
I had to wait 2 hours so I could do the checkin because the hotel had problems with the internet , my grandma was waiting there . I asked for at least a voucher to eat and they refused . Poor costumer care !! Won’t come back
dear Luisgalvao, yes we have experienced a huge server blackout and it has impacted on check in waiting. Really dismayed, our deepest apologies.
the staff was very nice, the hotel is clean but the best is the restaurant, was delicious
Dear Celia, Thank you for your excellent rating and for the positive comments. We are glad you have appreciated our restaurant. We hope to welcome you back soon! Kind regards, the Management
Dear Valued Anonymous Guest, Thank you for your rating. Kind regards, the Management
You might think this is a great location because it is right next to the train station, but do not walk around by yourself or at night. This is a low income area. Bed was a hard futon. bathtub was super long and skinny. Neither were comfortable. The hallways are dark, there's no privacy between the bathroom and bedroom. There were always 4 or 5 staff members at the front desk. Mostly, they were snacking and huddled together. I typically had to wait a minute until they stopped eating the junk food and recognized I was there.
Dear Valued Anonymous Guest, Thank you for your review. We are glad you appreciated our Wi.Fi. While we wished you had a better overall experience, we value your opinion and we apologize if the Hotel did not meet your expectations. As the staff we will look into it further as it certainly does not reflect our standards. Sincerely, the Management
I was disappointed in this Radisson. I had recently stayed at the one in Edinburgh and this hotel did not compare to that one. Very disappointed the spa was not included with the room. An addition 15 euros per person was charged for the spa. The complimentary water was not replaced daily as in Edinburgh. Too early in the season (April) for the outdoor pool to be open. Breakfast was excellent. Location to the main train station was the reason I choose this hotel. Some places need a paint touch up. I did receive a room upgrade, but declined since the new room did not have separate single beds.
Dear Pamela, Thank you for your feedback and for your review. We are glad you enjoyed breakfast and appreciated the Hotel location. We are constantly working on the day to day basic maintenance and we are proud to be different from other Hotels of the chain. Both SPA having an extra fee and the Pool being open seasonally from May till September are noted on our website and all booking portals, but we are sorry if this was a surprise to you. We hope you will give us another chance to earn back your trust and show you our professionalism. Sincerely, the Management
No night stands. No outlets by the bed. Bed was pretty hard. Glass door on the bathroom is useless. It was cool that we got an upgrade but even the upgrade didn't help the cause.
Thank you for your comment and apologize if the upgraded room was below your expectations. We hope to welcome you again. Best regards,
it was ok considering we were barely in the room.
Thank you for your comment, we hope to see you again in the City. Best regards,
First off, the pictures of the Hotel and are accurate. We reserved a Jr Suite which is not at all what is advertised. The floors are made of some rubber material which becomes very slippery when wet. The Shower is located in middle of room which gives you no privacy especially if you are traveling with older children. The towels and robes provided on more than one occasion where stained severely. I called and was told new towels and robes would be delivered and of course never showed up. I complained and no action was taken, accept we are sorry. The concierge desk was not helpful at all. I was actually told to come back at 3 pm given the person who was replacing her could be of more help. Apparently, making a phone call for a tour reservation was too difficult. Very quick to dismiss you. The hotel location was unsafe. I had to take a taxi out of the area before walking. I was traveling with my two children and I did not feel safe.
Dear Natalia, Thank you for your rating. Kind regards, the Management
This hotel is located very close (7 min walk) to Roma Termini train station. Found it to be very convenient for us. The neighborhood could take one by surprise but as with most train stations, it's part for the course. Room was comfortable and everything worked fine. The one free round of minibar items was a wonderful surprise. Staff could be a bit more friendly but overall would stay again.
Dear Guest, thank you for your review. We wait for you in Rome! Best regards, GM Gianluca Capone
Dear Valued anonymous Guest, Thank you for taking the time to write your feedback and share your experience. We appreciate the opportunity to improve our service and we are truly sorry that we did not meet your expectations during this stay. We hope that you will reconsider and perhaps return to our establishment in the future. Kind regards, the Management