Hotel Versailles1.0 out of 5.0
Recent guest reviews
The hotel is located in a really good area. Good restaurants and shops all around the area. A lot of locals and very little tourists. Also the area is really quite except a big road going past the hotel. The hotel has good unlimited Wi-Fi access. Clean sheets and towels. The staff was super helpful and nice. The owners dog greets everyone with barking but this is nothing to get upset about. Would stay here again!
I rarely put a bad review on here, it's usually me saying how great a hotel is but not this time! Where to start...Hotel is hard to find as it's in a complex so no sign. Confusing after getting buzzed in as it's up a flight but there's an empty reception desk when you walk into the building itself so no idea where to go initially. Once checking in, I had a friend coming in mid trip and had told the man so he'd know and she could show ID to get a key to the room. I was told my friend couldn't get a key card because they can't have 2 cards. Said it was security & also their system is such (OLD!) that if a new card is given to her, it'd erase mine. HUH? Had to go round & round as also no 24 hour reception so couldn't even guarantee someone would be at the desk when my friend arrived (she was coming around 1pm but I was told the girl at the desk also cleans the rooms so...she may or may NOT be there at 1pm) as the only way for her to get in then was to have someone manually unlock the room with a key. When I said I'd never heard of that, was told it's not a 5 star hotel. Sorry but all hotels I've stayed at have been able to give out 2 room cards! Found the room had no air conditioning despite it being advertised that it did. When I asked, I was told it was a Rome city "law" that no air until June 1st. When I said they need to change their ads then because it said it DID have air and my friend has asthma so it can't be too hot (was 27-29C so 87-90F all week) was told "it'd cost the hotel $575 a day to have air" and again "not a 5 star hotel". So then I had to ask 4 times for a fan (which they did finally get me & it was a nice one at least) AND, later found out from others on a day trip that infact NON 5 star hotels had air because one couple said they had it in their 3.5 star hotel. Hmmm..... Wifi didn't work either, though in their defense, after I asked them, they reset their modem. Still didn't work tho and got told it was my computer, yet I was able to get on wifi at train station, hop on/off bus and 2 cafe's in the city so it was whatever weird service they had for wifi, not my computer. On our last day, we had a super early Vatican tour so had asked if we could have our luggage stored. However, we were leaving at 6am and since no one started until after 7am (not sure exact time they start, I just know I left at 7 and 7:30 the other mornings and never saw anyone yet) we weren't sure how that would work. Was told we could just leave our luggage out...in the middle of the room! Um, NO! Wasn't going to have it sitting where anyone could steal it. When I said we didn't feel comfortable, was told "it's fine" so after going round and round again, we were told we could put behind main desk and someone would put it in locked room later. Ended up hiding it under their desks so no one checking out early would see but when we arrived later in the afternoon, they were NOT locked up but sitting in their lounge area which meant when there was no one at the desk, our stuff was out for anyone to take. NOT happy! The only good things were a refrig (that was working lucky us) and it's about 15 minutes walk to main train station. Oh, and save your booking receipt as I was told I hadn't paid and when I said yes I had via Orbitz, I was told no, I booked through Expedia. I had to try and go onto Orbitz using their computer but since none of us (including the girl on shift) could figure out how to get the "@" sign for my email to sign into Orbitz, it was lucky my friend still had a copy I had sent to her as we couldn't wait for manager to come and try to sort things, we needed to get to the airport. Overall, not a pleasant experience and I'd never stay here again.
I would recommend & I would come back anytime! Excellent customer service, the rooms are relatively moderne and they are CLEAN <3 (my most important criteria).It's 45 minutes from the airport BUT it's well located in the city for tourists. Furthermore, the staff are good at giving directions and helping with planing. Good quality/price. 5/5
I've stayed here twice (May and July 0216) and have to say I loved it. It's a budget hotel and as a solo traveller I felt really safe. It's basic but very clean, with TV and fridge in each room. There is a bit of a steel of food from when dinner is cooked but with the window open that goes pretty quickly. The owner's don't have fluent English however they are really nice. It was raining so badly when I left the second time that one of the owner's drove me to the station to catch my train. This act of kindness is quite uncommon. The area is also fantastic. It is probably more upper class, very local feel with quick access to all of the main tourist attractions (5 mins in regular bus). This means you can grab a cheapItalian breakfast with Italians in the morning and then venture off to the more tourist areas. It's also lovely in the evening for dinner with a good variety of local Italian restaurants and a couple of bars. There's also a good supermarket close by. All in all I really liked this place and will definitely stay here again in the future.
I stayed at Hotel Versailles April 11-21. I knew that it was a budget hotel but I guess from all of the good reviews, I expected more. I had reserved through Hotels.com and had paid in full minus the City tax for a single room with private external bathroom. When I arrived I explained to Roberto (I think that was his name) that I would be spending Easter weekend in Florence but leaving most of my clothes, etc. in the room. He said that'd be no problem since I had paid in full. He also said that I could pay the city tax at any time during my stay since I had no euros in small change to make up a total of 30 euros. He gave me the keys...my room was so out of date but that didn't bother me in the least. The private external bathroom was nice except that there was no key to lock it from the outside...making it private. During my stay I found the toilet used not by me and not flushed. And the housekeeping staff neglected to leave any cups on my sink and left dirty soap on the ledge instead of taking it away. My room also stank so bad like they hadn't cleaned it and there was a sticky substance on the window ledge. I didn't complain because no one seemed to ever be in the office when I'd want to speak to someone. The weekend I left for Florence, I left my luggage in the room on the luggage rack. When I returned Monday night I ran into the night manager. He proceeds to tell me that they'd thought I'd abandoned my room and that if I was gone for 5 days (I was gone 4 days) they would have had to call the police to get my stuff out of the room. And then he says "I wasn't sure if I could use your restroom or not since you were gone." Ummm??? I'm sure he was the one using it while I was there. And then to make matters worse: I paid the city tax on April 20 (the day before I was leaving for home) to a foreign speaking woman (not certain if she was Italian or Spanish...she didn't talk much) in the reception office. She stamped a business card with paid and the amount of 30 euros. Well, while I was on the plane home, I was able to check email and low and behold I received a message from the hotel asking me to send them a credit card to pay the city tax. I explained that I had paid the fee and have the receipt. I sent them a PDF copy this last Monday and haven't heard a thing back. I wondered why they couldn't have just asked the woman who was working in the office that day because there couldn't have been many other people paying their city tax that day. So all in all, I'd pass up this less than budget hotel and put a few more dollars down for a nicer stay.
This hotel is divided into one side apartments, the other hotel. When you enter large wodden doors from the street, there is a desk with no one present. No instructions as to receptionist. Someone came out from apartment and told us to go up severeal steps and take the lift; and old fashioned cage type lift to 1st floor. There was a small lobby receptionist behind glass door, no one there initialy. Finally the young lady receptionist appeard and was very helpful. She got us into our room. The room was very modern as was the bathroom. However room had few amenities. No continental breakfast but I knew this going in. This hotel had location as it's best amenitie. Would suggest trying somewhere else.
Don't book a room at Hotel Versailles, unless you want to risk paying double! I stayed there one night in late April. This hotel charged my credit card once when I booked online and again after I actually stayed there. They quickly admitted their mistake by email and promised to refund the second charge, but never did. More than five months have passed! I even communicated with them in Italian, but all I got were excuses ("we don't have PayPal", "We were unable to refund your credit card", "we can't do a wire transfer with your bank"). Finally I tried to get the money back through my credit card company and apparently the hotel management claimed they didn't overcharge me, after all! I have traveled a lot and NEVER had this happen before. In fact, another budget hotel in Rome (Hotel Cervia) double-charged me years ago, but quickly reversed the charge. Fortunately, I just spent one night at Hotel Versailles, so I "only" lost about $50, rather than hundreds. There are many good budget hotels in Rome and in the rest of Italy. Please choose one of them, rather than Hotel Versailles.
We arrived at the hotel after organising a taxi transfer woth them that cost €48 the bust costs €6 each. I had ordered a bottle of champagne to be chilled in the room on arrival as it was our wedding anniversary, after checking in and speaking to a lovely gentleman who gave us tips about rome we opened the door...no champagne (they knew this was a surprise for my husband as we had exchanged emails) we asked where this was a few minutes later a lady with not even a trace of a smile arrived with a frozen bottle of champagne and 2 wine glasses...we couldn't even get a drink out of it. We explained this to the man at reception who laughed it off. We stayed for 5 days and never seen the lovely man again, instead was greeted by a miserable lady who had no interest in smiling back at us or even looking remotely interested if we were enjoying our stay. When we checked out we was asked to pay for the bottle of champagne which we objected. On a whole I would say do not stay here if you are English they don't really want to talk to you and don't spend your money on a taxi through the hotel either...but the hotel it's self is very clean spacious and beds are compatible.
We loved this hotel. As mentioned in other reviews - staff were friendly and helpful on check in with a quick guide of the local area, including handy bus routes for sight seeing. The room was perfect for us - we faced the street but heard hardly any street noise. We also enjoyed this section of Rome - found both nice restaurants and bars to visit close by during our stay.
We stayed at the hotel in September 2016 for 6 nights and have to give 5 stars for: - uncomplicated process with check-in and use of the room early in the morning (regularly it's possible to check in at 11.30 a.m. but we could start the day at 9 a.m.) Thank you for that - very kind receptionist who gives you best advice for your rome trip (what bus for what sights, which restaurants are best, what you have to visit, where you get best price etc.) Thank you again! - Room state was o.k., got cleaned every day - can't complain - price-performance ratio is the best for a good location. Nice bars, restauarants and supermarkets nearby. It's in the eastern central of rome, we visited most sights on foot (2km to main station, 2.5 km to pantheon and 2km to kolosseum and forum romanum.) Took the bus to vatikan. - Easy to communicate in italian or english. Not quite good but less important: - Air conditioner works moderate - fridge didn't work - wlan is lagging (biggest problem) - a little bit loud in the area but less than in other hotels All in all don't be scared off the 1*! I have seen 3 and 4 star hotels with less comfort and heart. Thanl you again for making our journey so enchanting
- Walking distance to Borghese Gallery
- Free WiFi in rooms and public areas
- Onsite dining
- Concierge services
Located in Salario within a short walk of Borghese Gallery, Hotel Versailles is within a mile (2 km) of other popular sights such as Teatro dell'Opera di Roma. This 15-room hotel welcomes guests with conveniences like 20 restaurants, free in-room WiFi, and concierge services. Located centrally in Rome, it's also close to St. Peter's Basilica and Villa Borghese.
This hotel is home to 20 onsite restaurants, perfect for a quick bite to eat.
Hotel Versailles's 15 rooms are soundproofed and provide refrigerators, laptop-compatible safes, and phones. LED TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets.
Guests of Hotel Versailles enjoy features like free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available on request) for EUR 48 per vehicle one way. A multilingual staff is on hand to assist with concierge services and luggage storage.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 171 reviews