The staff went above and beyond in the hotel to meet my needs. However the restaurant needs to hire more people who understand that tourists expect to have someone take their order within 5-10 mins of sitting down, not 30 mins. There was no one available when you needed something while sitting and eating at the restaurant. Other than that I loved everything about this hotel.
Friendly Staff, older but very well kept, great food and beverages, right on it "front desk", fun times with the kids at the pool. Would absolutely recommend. *****
Breakfast was ok. Can get busy. Dinner and bar service were great
Quiet and close to train station. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
all good, parking also, not far from city, good room
Good location close to the airport,friendly staff,very clean hotel.I love the souvenir shop
No ac in hotel and wasn't told ac was out at check in ,was stuck there because all hotels we sold out stayed 4 nights and all I got for discount was two dinners for my family. I was looking for 1/2 off my total stay.Never stay here bad customer service.
Hotel is dated but rooms are very spacious and clean. Swimming pool is great. Restaurant is terrible (food not good and very rude staff)
Clean and nice hotel I like the free service from the FCO Leonardo DaVinci airport. Nice and friendly employees
I would never stay here again. They advertised a much better looking room. For just renovating, it was average at best. No breakfast. The shuttle is only at certain t imes. I feel like they should be more accomodating to Americans.
I was really disappointed. Online, it showed that there was a shuttle available for use to and from the airport. It failed to mention that there were specific times that the shuttle picked up hotel guests. The rooms had been presented online with much better finishes and more modern linens. The bed was just a bed. I think that an America hotel should provide complimentary internet service as if they were in the US. I would never stay there again. It was nice that they provided a shuttle to the city center for a small fee. They also provided a shuttle to the airport for a small fee.
Clean room good service, let us have 5 in the room since our youngest was 8.
We took this hotel because we had an early flight from Rome and this was close (sort of) to the airport. There was a free shuttle to the hotel but it went every three hours or so and instead of waiting, we took a taxi (20 euros). The next morning we took the free shuttle to the airport. The room was huge and spectacular but without coffee/tea facilities. We took coffee from the restaurant up to the room. We never really tried the restaurant because the only thing on offer that night was a 26 euro per person buffet which we thought outrageous. We went around the corner to a third class restaurant--and were joined there by others also fleeing the hotel. For that reason alone, I would not recommend this hotel.
hotel is great for what we needed. it is halfway between the airport and the city of Rome. complementary shuttle to both city and airport. rooms are spacious and clean.
The staff is the best thing going for this hotel. They were all very nice. The facility is old and in need of repair. The rooms need a very thorough cleaning. The food is not good at all. The hotel is not far from the airport and they provide a shuttle to the airport and to down town Rome. Only problem is there are only 35 seats and more demand than space available. Be prepaired for very expensive cab ride if you don't want to use the train system. the trains are very good, however there is the cleanliness factor to cope with again. If you can overlook that the trains and sub-ways are your best value. My suggestion, get a hotel closer to the city and pay the extra fee for a good room. The beds here are not very good. Generally this is not a great value.
THE HOTEL WAS VERY GOOD. OUR ONLY PROBLEM WAS THE LOCATION. A PRETTY GOOD WALK TO THE TRAIN AND NO RESTAURANTS EXCEPT THE HOTEL WHICH WAS PRETTY PRICEY
Our room was very nice however the railing in the bathroom came off in my hand when I was going to get in the tub. There was mold in my bath water and I had to refill it. The shuttle service was too infrequent and left us far from the center of town. When we got back to the hotel and went for dinner more problems occured. There was mold growing inside the cover of the water and my dinner was ICE COLD. Because of this, we were given free desert. However, the desert that I selected was RANCID and the waiter appologized and also gave us free coffee. So......he really made up for these problems. Would I ever reccommend this hotel? NO, because of the location mostly and the food in the dining room. In their defense, as soon as I reported the bathtub railing to them, they DID send someone up immediately and they DID give us freee breakfast in the morning. That was another comment I'd like to make. The breakfast in the hotel is E16 per person for a buffet. This isn't bad for what they offer you, but what if all you want is coffee and a roll? There was no such thing. It was either a buffet or nothing. That's ridiculous especially with the price of the euro right now. I for one DO like a buffet but there were a lot of people there that were very annoyed because all they wanted was a roll and coffee. My final comment is about the gym that they advertise. It was NEVER opened.
The driver with the shuttle service went out of his way to help my 88 1/2 year old mother. He even drove us closer to our departing terminal. A get guy. The workers behind the desk went out of their way to help us witht eh weight of our luggage.
Located in Zona XL Magliana Vecchia, Holiday Inn Rome- Eur Parco Dei Medici is within a 10-minute drive of popular attractions such as Fiera di Roma and Basilica of St. Paul Outside the Walls. This 316-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center. Located centrally in Rome, it's connected to the convention center and also close to PalaLottomatica and Euroma2.
This hotel serves as home to a restaurant, which has pool views, along with a bar. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10:30 AM.
All 316 rooms provide coffee makers, phones, and desks. Guests can expect to find LCD TVs and stay connected with free WiFi. Bathrooms offer hair dryers and bidets, and beds are dressed in pillow menus. Rooms also include wardrobes or closets.
At Holiday Inn Rome- Eur Parco Dei Medici, guests enjoy a children's pool, a fitness center, and free WiFi in public areas. If you drive, self parking is EUR 5 per day, or you can take advantage of the airport shuttle during limited hours for EUR 10 per person one-way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and securing valuables. Other amenities at this golf hotel include a conference center, a 24-hour business center, and a seasonal outdoor pool.
The staff went above and beyond in the hotel to meet my needs. However the restaurant needs to hire more people who understand that tourists expect to have someone take their order within 5-10 mins of sitting down, not 30 mins. There was no one available when you needed something while sitting and eating at the restaurant. Other than that I loved everything about this hotel.
Dear Guest, Thank you for your positive and constructive comments. We have really appreciated your opinion and have shared it with our Food & Beverage Manager to better improve the restaurant service. Customer care is our primary objective, we choose our team members carefully with this in mind, we want all our guests to have the best possible stay whilst with us. Thank you again for your review. We really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Friendly Staff, older but very well kept, great food and beverages, right on it "front desk", fun times with the kids at the pool. Would absolutely recommend. *****
Dear Ed, Thank you for your review, we are delighted you had a great stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Breakfast was ok. Can get busy. Dinner and bar service were great
Dear Guest, Thank you for your very nice review. We appreciate you enjoyed our breakfast and bar service in general. We will share your comments with all our staff. Hope to welcome you back again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Quiet and close to train station. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Dear Guest, Thank you for your delightful review. We are so glad to see that your stay has been a pleasant one and we really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
all good, parking also, not far from city, good room
Dear Guest, Thank you for your wonderful review of 5 stars rating! We hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Dear Guest, Thank you for your rating. We do apologize if some of the services did not meet your expectation and we really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Good location close to the airport,friendly staff,very clean hotel.I love the souvenir shop
Dear Iva, Thank you for your sharing your comments regarding your stay with us. We appreciate you taking the time to make us aware of your delightful experience during your recent stay. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the Holiday Inn a leader in excellence. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.
No ac in hotel and wasn't told ac was out at check in ,was stuck there because all hotels we sold out stayed 4 nights and all I got for discount was two dinners for my family. I was looking for 1/2 off my total stay.Never stay here bad customer service.
Dear Anthony, Thank you for your review. We do apologies for the problems you have experienced whilst guest in our hotel. As all the guests, you are of extreme importance to us and we are disappointed to hear that your stay did not live up to your expectations and in particular we are terribly sorry for the problem experienced with the air conditioning. Allow me to explain that this took us with surprise and we supposed to fix it in few days but unfortunately it wasn't. We have already shared your comments with the management team. We pride ourselves on resolving any issues our guests have as quickly and efficiently as possible and in this circumstance, apologies, we did not. Despite your disappointment we do hope you will return to stay with us again at some future date when you can be assured of our very best attention. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager
Hotel is dated but rooms are very spacious and clean. Swimming pool is great. Restaurant is terrible (food not good and very rude staff)
Dear Guest, Thank you for your review on our hotel, we appreciate your feedback regarding our property. It is disappointing to read you received a less than satisfactory level of service from our staff of the restaurant area and our meals. We can assure you that your experience is not indicative of our usual high standards when it comes to service. We hope to welcome you back in the future and that you experience 100% satisfaction. Kind regards
Dear Guest, Thank you for your very positive feedback. We are glad you did enjoy our services and we really hope you will visit us again. With kind regards Roberta S. Assistant to the General Manager & Guest Relations Manager