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Recent guest reviews

Hotel is nice. breakfast quality can be improved. Area is a bit challenging... many homeless immigrants on the streets near by. little bit far from Rome old city center GYM is poor and not really a GYM

Close to the train. Clean room, comfy bed, great shower.

We were a party of three We were given a handicapped room even though we did not request or need that type of room when making the reservations It is impossible to take a shower without flooding the bathroom due to glass partition only on one side of the shower The water leaked under that glass door The creamer for the Cody was expired The only advantage of staying there is proximity to termini station I do not recommend this property and will never stay there again

The hotel looks great and has good customers service.

Great location to train station and nice room but breakfast buffet has some food of dubious quality. Lobby not inviting in decor and no outlets for charging in lobby.

Good location good room for Italy but I ordered a king bed and got 2 full beds moved together like it’s a king bed very uncomfortable and every time me or my wife moved the beds would separate and there would be a huge hole in between us ! The staff was not that pleasant in the front although that’s not a complaint just a language barrier. The cleaning crew we had to call a few times , sometimes they would clean the room sometimes they would not they have there own weird schedule wish it was more efficient

Very close to Roma Termini, staff was excellent and super helpful!

The hotel is very close to the Termini station in Rome. Overall the room that inwas in was clean. The only problem was that the pillows did have a sweaty odor to them. There was an extra pillow in the closet that I switched it out for.

Easy to get to and convince of the train station staff is very helpful and the breakfast is worth the additional cost of 5 euros

The front desk staff at check in were good. The hotel has a nice decor, comfortable and clean rooms, and nice amenities. The breakfast was a good value, had a nice variety of selections, and good quality. The dining room and bar staff were friendly, and attentive. Aside from an incident with the night Bellman, hopefully just an isolated incident, the rest of the hotel staff were very pleasant. The Hotel was conveniently located across from the train station, and a short walk to some of the sight to see and Taxi stands. Overall a good stay. I would have rated the hotel staff higher, except for the rude treatment by the Night Bellman.

Had a great one day stay prior to boarding cruise ship. Awesome that they have a phone to borrow with ability to show you around town. Room simple and clean. Didn't try €3 breakfast. So many local places to eat. Traveling with 6 in the family and they accommodated our wish to stay next to each other. The kids really liked the bidets and choosing their own mood lighting.

Via Marsala 22 Rome RM

Hotel highlights

  • Walking distance to Via Veneto and Via Nazionale
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Best Western Premier Hotel Royal Santina places you in Rome City Centre, within a leisurely stroll of popular sights such as Via Veneto and Via Nazionale. This 118-room, 4-star hotel has a restaurant, free in-room WiFi, and a gym.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 118 air-conditioned rooms provide minibars, electric kettles, and free bottled water. Guests can enjoy LCD TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Safes, phones, and desks are also available.


Property features

Guests of Best Western Premier Hotel Royal Santina enjoy a gym, free WiFi in public areas, and a business center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 55 per vehicle one way. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.

Room options

Economy Room, 1 Double Bed (Bed is French Bed)

1 Double Bed | Sleeps 2

Comfort Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Deluxe Room, 1 King Bed

1 King Bed | Sleeps 3

Comfort Room, Multiple Beds

1 King Bed and 1 Twin Bed | Sleeps 3

Guest reviews for Best Western Premier Hotel Royal Santina

Everyone (6) Couples (2) Family (4)
4
Family Family with small children

Hotel is nice. breakfast quality can be improved. Area is a bit challenging... many homeless immigrants on the streets near by. little bit far from Rome old city center GYM is poor and not really a GYM

By on Feb 25, 2022

Review comment responded on Mar 3, 2022

Dear Alon, Thank you for sharing your opinion of our property with us. We value your feedback and hope to see you again soon. Kind regards Stefania Pesci Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

5
Partner Couples

Close to the train. Clean room, comfy bed, great shower.

By on Sep 19, 2021

Review comment responded on Sep 21, 2021

Dear Rafael, We thank you for your review. We are pleased to know that your stay with us was a pleasurable experience. We look forward to welcoming you back on a future visit. Sincerely, Stefania Pesci Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

2
Family

We were a party of three We were given a handicapped room even though we did not request or need that type of room when making the reservations It is impossible to take a shower without flooding the bathroom due to glass partition only on one side of the shower The water leaked under that glass door The creamer for the Cody was expired The only advantage of staying there is proximity to termini station I do not recommend this property and will never stay there again

By on Dec 31, 2019

Review comment responded on Jan 3, 2020

Dear Guest, We thank you for sharing your experience in our hotel. We regret that you did not make us aware of the difficulties which you were having with the shower. We do offer various room types, some are also suitable for people with disabilities, and our staff could have dealt with the matter by changing the room immediately as your comfort is of utmost importance for us. We truly hope to have another chance to provide you with the exceptional experience you deserve in the future. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

4
Family

The hotel looks great and has good customers service.

By on Jul 21, 2019

Review comment responded on Jul 22, 2019

Dear Guest, We are delighted by your feedback. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

4
Family

Great location to train station and nice room but breakfast buffet has some food of dubious quality. Lobby not inviting in decor and no outlets for charging in lobby.

By on May 11, 2019

Review comment responded on May 14, 2019

Dear Guest, Thank you for choosing to stay with us during your recent visit to Rome. We appreciate you taking the time to share your review with us and look forward to welcoming you back to the BW Premier Hotel Royal Santina in the near future. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group – Roma

4
Everyone

By on Apr 2, 2019

Review comment responded on Apr 2, 2019

Dear Guest, We thank you for your contribution and for scoring. Sincerely Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

4
Partner Couples

Good location good room for Italy but I ordered a king bed and got 2 full beds moved together like it’s a king bed very uncomfortable and every time me or my wife moved the beds would separate and there would be a huge hole in between us ! The staff was not that pleasant in the front although that’s not a complaint just a language barrier. The cleaning crew we had to call a few times , sometimes they would clean the room sometimes they would not they have there own weird schedule wish it was more efficient

By on Feb 26, 2019

Review comment responded on Mar 22, 2019

Dear Guest, We are glad that you enjoyed the room, at the same time we regret to learn of your discomfort. Some double rooms have two adjoined single beds: to ensure a perfect adhesion of beds we put over a special memory foam cover. We are displeased to read that this solution was not suitable for your needs. Unfortunately, we were not able to trace back your booking to deepen your remark about the efficiency of the cleaning staff, in order to give you clarification. Anyway, we apologize for not succeeded in making you feel our full attention and the enthusiasm that we constantly and daily put into our work. We do hope to welcome you again in the near future to offer you a full satisfactory stay. Sincerely Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

5
Everyone

Very close to Roma Termini, staff was excellent and super helpful!

By on Jan 30, 2019

Review comment responded on Mar 22, 2019

Dear Guest, We thank for your kind review, and we are delighted for your compliments to the staff. We look forward to welcoming you again soon. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma

4
Everyone

The hotel is very close to the Termini station in Rome. Overall the room that inwas in was clean. The only problem was that the pillows did have a sweaty odor to them. There was an extra pillow in the closet that I switched it out for.

By on Dec 1, 2018

4
Everyone

Easy to get to and convince of the train station staff is very helpful and the breakfast is worth the additional cost of 5 euros

By , from Oregon on Sep 29, 2018

Best Western Premier Hotel Royal Santina

Via Marsala 22, Rome, RM 185
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