We were a party of three We were given a handicapped room even though we did not request or need that type of room when making the reservations It is impossible to take a shower without flooding the bathroom due to glass partition only on one side of the shower The water leaked under that glass door The creamer for the Cody was expired The only advantage of staying there is proximity to termini station I do not recommend this property and will never stay there again
The hotel looks great and has good customers service.
Great location to train station and nice room but breakfast buffet has some food of dubious quality. Lobby not inviting in decor and no outlets for charging in lobby.
Good location good room for Italy but I ordered a king bed and got 2 full beds moved together like it’s a king bed very uncomfortable and every time me or my wife moved the beds would separate and there would be a huge hole in between us ! The staff was not that pleasant in the front although that’s not a complaint just a language barrier. The cleaning crew we had to call a few times , sometimes they would clean the room sometimes they would not they have there own weird schedule wish it was more efficient
Very close to Roma Termini, staff was excellent and super helpful!
The hotel is very close to the Termini station in Rome. Overall the room that inwas in was clean. The only problem was that the pillows did have a sweaty odor to them. There was an extra pillow in the closet that I switched it out for.
Easy to get to and convince of the train station staff is very helpful and the breakfast is worth the additional cost of 5 euros
The front desk staff at check in were good. The hotel has a nice decor, comfortable and clean rooms, and nice amenities. The breakfast was a good value, had a nice variety of selections, and good quality. The dining room and bar staff were friendly, and attentive. Aside from an incident with the night Bellman, hopefully just an isolated incident, the rest of the hotel staff were very pleasant. The Hotel was conveniently located across from the train station, and a short walk to some of the sight to see and Taxi stands. Overall a good stay. I would have rated the hotel staff higher, except for the rude treatment by the Night Bellman.
Had a great one day stay prior to boarding cruise ship. Awesome that they have a phone to borrow with ability to show you around town. Room simple and clean. Didn't try €3 breakfast. So many local places to eat. Traveling with 6 in the family and they accommodated our wish to stay next to each other. The kids really liked the bidets and choosing their own mood lighting.
Nice clean hotel, nice mood lighting in room, good breakfast, super location
Spent one day in Rome before flight home after cruise ship arrival in Civitavecchia. Hotel is a couple blocks walk from the Termini Train Station and the METRO subway lines. Bought a one day METRO pass for 6 Euro and spent the day at Vatican and Spagna. Took train to airport in the morning and arrived well before flight departed. Wife pulled 50 pound roller bag around and she is 62 and 105 pounds so not too difficult but well worth not having to pay high transfer rate between cruise terminal and Fiumicino Airport.
This hotel was very clean and a perfect overnight or short terrm stay. The rooms are small but clean. The breakfast was a nice surprise. Free WIFI and a perfect location next to Termini.
We arrived at the hotel around 10:30AM on 17Jul. As a hotelier, I fully understand about check in time policy. But it's kind of strange that we could not even register first. The service was not warm, no smile from the female staff who received us. She was very straight that "NO register!!! just come back after 2 please". The gentlemen who checked in us in the afternoon did not explained about the benefit and I had to ask about breakfast time & location. We only realized that Internet is free till we read the service directory in the room. The staffs speak Italian among themselves in front of guests. They are attending to guest and talking among themselves at the same time. Terrible attitude!!! Finally, hotel location & room are good.
Vistited Rome for 4 days so every minute counted. By staying at the Royal Santina hotel we were one block from the Termini station and across the street from the Airport Express bus. We were able to eat breaksfast at 6:30 and still catch the bus for a 6:50 departure. Hotel staff was not overly helpful but I understand that is not uncommon in Italy. The room was perfect. The air was cold and the showers were hot. I liked the "Ikea theme" room setting/furniture and everything was clean and comfortable. My husband and I have told all our friends about the hotel as a great place and great value for the money. Definitely compare rates for different dates since I have noticed that they fluctuate based on season and occupancy. Breakfast had incredible pastries but somewhat lacking on the hot food. Still there was plenty to choose from and we were quite satisfied. This will be my hotel for any future trips to Rome!
Hotel is located within walking distance of Rome's main train station--Roma Termini. Easy to catch taxi if you prefer but station has easy train ride to airport.
Located in Rome City Centre, Best Western Premier Hotel Royal Santina is adjacent to Via Marsala and within a 10-minute walk of other popular attractions like Via Nazionale. This 118-room, 4-star hotel has a restaurant, free in-room WiFi, and a fitness center.
In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All 118 soundproofed rooms provide minibars, coffee makers, and safes. Guests can enjoy LCD TVs and stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Desks are also included.
Guests of Best Western Premier Hotel Royal Santina enjoy a fitness center, free WiFi in public areas, and a business center. You can take advantage of discounted offsite parking, along with an airport shuttle (available 24 hours) for EUR 55 per vehicle one way. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include free newspapers, laundry facilities, and a TV in a common area.
We were a party of three We were given a handicapped room even though we did not request or need that type of room when making the reservations It is impossible to take a shower without flooding the bathroom due to glass partition only on one side of the shower The water leaked under that glass door The creamer for the Cody was expired The only advantage of staying there is proximity to termini station I do not recommend this property and will never stay there again
The hotel looks great and has good customers service.
Dear Guest, We are delighted by your feedback. It's great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Great location to train station and nice room but breakfast buffet has some food of dubious quality. Lobby not inviting in decor and no outlets for charging in lobby.
Dear Guest, Thank you for choosing to stay with us during your recent visit to Rome. We appreciate you taking the time to share your review with us and look forward to welcoming you back to the BW Premier Hotel Royal Santina in the near future. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group – Roma
Dear Guest, We thank you for your contribution and for scoring. Sincerely Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Good location good room for Italy but I ordered a king bed and got 2 full beds moved together like it’s a king bed very uncomfortable and every time me or my wife moved the beds would separate and there would be a huge hole in between us ! The staff was not that pleasant in the front although that’s not a complaint just a language barrier. The cleaning crew we had to call a few times , sometimes they would clean the room sometimes they would not they have there own weird schedule wish it was more efficient
Dear Guest, We are glad that you enjoyed the room, at the same time we regret to learn of your discomfort. Some double rooms have two adjoined single beds: to ensure a perfect adhesion of beds we put over a special memory foam cover. We are displeased to read that this solution was not suitable for your needs. Unfortunately, we were not able to trace back your booking to deepen your remark about the efficiency of the cleaning staff, in order to give you clarification. Anyway, we apologize for not succeeded in making you feel our full attention and the enthusiasm that we constantly and daily put into our work. We do hope to welcome you again in the near future to offer you a full satisfactory stay. Sincerely Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
Very close to Roma Termini, staff was excellent and super helpful!
Dear Guest, We thank for your kind review, and we are delighted for your compliments to the staff. We look forward to welcoming you again soon. Best Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma
The hotel is very close to the Termini station in Rome. Overall the room that inwas in was clean. The only problem was that the pillows did have a sweaty odor to them. There was an extra pillow in the closet that I switched it out for.
Easy to get to and convince of the train station staff is very helpful and the breakfast is worth the additional cost of 5 euros
The front desk staff at check in were good. The hotel has a nice decor, comfortable and clean rooms, and nice amenities. The breakfast was a good value, had a nice variety of selections, and good quality. The dining room and bar staff were friendly, and attentive. Aside from an incident with the night Bellman, hopefully just an isolated incident, the rest of the hotel staff were very pleasant. The Hotel was conveniently located across from the train station, and a short walk to some of the sight to see and Taxi stands. Overall a good stay. I would have rated the hotel staff higher, except for the rude treatment by the Night Bellman.
Had a great one day stay prior to boarding cruise ship. Awesome that they have a phone to borrow with ability to show you around town. Room simple and clean. Didn't try €3 breakfast. So many local places to eat. Traveling with 6 in the family and they accommodated our wish to stay next to each other. The kids really liked the bidets and choosing their own mood lighting.
Dear Rebecca, thank you so much for your review! We're really grateful for these kind words. Reading about our guests’ satisfaction is always a pleasure for us. We take the opportunity to inform you that has been a honor welcoming you as our guests, and we really hope to having you here once again! With our warmest regards, Roberta Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group- Rome
Dear Guest, We thank you for sharing your experience in our hotel. We regret that you did not make us aware of the difficulties which you were having with the shower. We do offer various room types, some are also suitable for people with disabilities, and our staff could have dealt with the matter by changing the room immediately as your comfort is of utmost importance for us. We truly hope to have another chance to provide you with the exceptional experience you deserve in the future. Kind Regards Stefania Guest Relations BW Premier Hotel Royal Santina Roscioli Hotels Group - Roma