Hotel Costa del Mar3.0 out of 5.0
Recent guest reviews
Overall, the hotel met our expectations. I read the reviews about the loud music but I did not really appreciate how bad it was until we were there. It was very difficult getting any sleep. Otherwise, the location and the facilities met our basic needs.
The hotel was not bad, is just a very basic hotel in a good location if you lije to party all night, is just steps away from major clubs at Playa del Carmen. It's kind of noisy and If you hace troubles to get sleep, this is not a good choice for you. Despite of this, the location is great, just one blocs from the Quinta Avenida main street and with a small basic beach.
We have stayed at this hotel before, but since it's located near the new club area that everyone migrates to until 4:30 am, it's VERY LOUD. If you don't mind hearing techno music inside your hotel room until 4:30 am, this is your place to stay. It has gotten louder every year that we stay here. Also, the beds are SO HARD that I've gone to Walmart & bought a cushion to sleep on. Also, the El Pirate Swing Bar on the beach is not open past 5:30 pm, which we didn't know until our arrival. It's a great location on a beautiful beach, but you don't want to stay here is you need our sleep and can't sleep on beds as hard as rocks. They don't have a mattress...it's only a very hard box spring. AND, there is not a blanket on your bed. I will not be staying here again.
Dirty, they don't clean their part of the beach, the staff isn't helpful, the owner harasses guests constantly, they didn't gave me the room I asked for and needed, the security staff isn't helpful and is treathening, they cut us the hot water because we complained about things, the internet doesn't work, it's just terrible, never go there.
Reviews from Trip Advisor
25% of guests recommend this hotelTotal of 116 reviews