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Bel Air Collection Resort & Spa Riviera Maya

3.5 out of 5.0

Recent guest reviews

We used this hotel as a one-night stopping point on our trip to Tulum, so it was fine for that. The setting of this hotel is quite stunning. If you are looking for a simple hotel in a natural setting, this is it. The on-site cenotes and estuary are beautiful and a good bargain considering admission prices at similar nearby attractions. I enjoyed sitting on the balcony listening to the birds and the breeze blowing through the trees. The local flora and fauna is interesting to observe, particularly for children. I was concerned about the conditions of the caged animals. A few of the cages seemed dirty and/or too small for the animals to get adequate exercise. The staff was friendly enough. The bellboys took us on more than one tour around the property in a cart since the property was really too big for my children to cover on foot. The room was a bit more rustic than I can appreciate when traveling with kids. There was no bathroom door, only a shower curtain separating the bathroom from the sleeping area, but there was no shower curtain separating the shower area from the rest of the bathroom. We arrived a few hours after a heavy rain and it was fine that things were wet (it is the jungle), but I was surprised that the staff made no effort to dry large puddles right in the middle of the lobby and main covered walkways. Expect a few insects in the room here and there, as this is a very natural setting. Take insect repellent and apply liberally and often.

What a great experience for our family. The room was very comfortable with a big jet tub, comfy bed, dual sinks and a large patio with a hammock. The occasional sounds of the wild animals was very enchanting. We get to do our own wildlife viewing right from our patio. The hotel has 2 very beautiful cenotes. What more can you ask for? It's a trully unique hotel experience.

We got 3 rooms, 2 of them had trouble with AC, in 1 of these 2 rooms there was no TV and telephone in the room. The third room was not available until night. Rooms were not clean, and the time you have to wait for a little car to take you from lobby to your room after the check-in came up to 30 minutes.

My only complaint, and it's a big one was the "restaurant"!. The staff was untrained and unresponsive to service issues. The waiter did not return until 45 minutes after the order was given and only then when we asked "where is our food?"! 10 minutes later it came our "cold"! We sent it back. Was the food good? "Yes"! We went back two days later, and same thing happened. After 1 hr, I walked out. No food! Never going back. I had a car, so we were able to find food and "service" elsewhere. They need to restaff the food services.

I had reservation for 3 rooms, and the experience was the worst I have ever had in La Riviera Maya. First when We arrived at the hotel, I had to wait 1 hour to do the check-in because there was a long waiting line, and only 2 people in the chek-in desk. Then they gave us 3 rooms: Room 1 had problem with Air Conditioner and the WC in the bathroom did not have the top of it (the seat). Room 2 did not have Air Conditioner control, there was no TV and no Telephone in the room. They fixed AC, installed a TV which was broken (imposible to turn on), and telephone never arrived. Room 3 they gave a card-key to open the room at the reception, and when we got there, after a long way, the room door had a different lock, so we had to go back and ask them for the right key, which did not find and had to give us a different room. I have to say that because of all these problems with the3 rooms, it was imposible to get on time to the weeding we were supposed to attend, and it was the main reason why we went to La Riviera Maya.

Transport inside the resort is only my means of a shuttle. Getting a shuttle on time and frequency is a problem here. Some animals along the walk way scare you at night. Some small particles keep falling off from the roof.

We couldn't believe this was only a three star hotel! The staff were the most friendly and helpful we have ever experienced. There were tons of free extras that we were not expecting, such as a jacuzzi in our room, kayaking and snorkeling in the estuary, a shuttle to the XpuHa beach and guided tours to see the animals that live around the resort. Several earlier review writers lamented that the animals were gone, but the resort now has several different kinds of animals on display and is working on bringing more. There were a crocodile, porcupines, exotic birds, small monkeys, several varieties of deer, a tiger family and many more. It was so much fun to walk by the animal enclosures and see what the animals were up to as we went to different places in the resort. Because of the jungle setting, there are many wild (and perfectly safe) small animals around the resort, like raccoons and lizards. The resort did not have many guests during our stay, so it was very quiet and still--just what we were looking for! The only disappointment we had was with the dining options. We were looking for more traditional Mexican food, but they try to make their menus a bit more fancy with an international theme. The least expensive main dishes were about $10 per person. It was satisfactory food.

Ecological hotel with bunch of stuff to see and do. Many few visitors in the hotel which was great because we had the pool to ourselves... Great value for your money!

Xpu Ha is in transition. We had also been here two years ago, both times with all-inclusive deals. Then it was a palace resort and more was going on. We absolutely LOVED our stay last time. Now, as a Bel Air resort, we're unsure of where Xpu Ha is headed. Many things around the resort are either run-down or gone (no animals anymore!). The only Bel Air "improvement" we could note was the addition of a sushi restaraunt (which was a strange experience). Positives that remain include wonderful staff, cool rooms, nice pool & pool bar and a general peacefulness of the place. On the downside we were first disapointed to see the animals and animal rehabilitation center gone. The giftshop is also closed leaving no place to buy amenities. The rooms are a bit run-down but still maintain some of the same charm. Palace remnants are gone such as labels on phones, menus, robes, etc. We were also disapointed in items no longer included in the "all inclusive" such as tips and room service. Finally, the restaurant menu looks exactly the same as it did two years ago and is in severe need of upgrading/updating. After a week you realize that you've had everything on there and half of the items utilize the same red sauce. We still had a nice time there but hope that Bel Air will decide to restore Xpu Ha to it's previous wonder and not run it into the ground!

Carreterra Chetumal Xpu-Ha QROO

Hotel highlights

  • Close to Xpu-ha Beach
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Bel Air Collection Resort & Spa Riviera Maya places you next to Bel Air Animal Park and within a 10-minute walk of Chan Yu Yum. This 144-room, 3.5-star resort has a private beach, a full-service spa, and 3 restaurants. In a regional park, the resort is also close to Xpu-ha Beach and Cenote Cristalino.


Dining

This resort is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with cooked-to-order breakfast, available for a fee.


Rooms

The 144 rooms are air-conditioned and have an array of amenities, including balconies, minibars, and coffee makers. Guests can expect to find free WiFi and TVs with cable channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries. Ceiling fans, safes, and phones are also standard.


Property features

Guests of Bel Air Collection Resort & Spa Riviera Maya have access to a private beach, a full-service spa, and an outdoor pool. There's free parking and a free beach shuttle. The front desk has multilingual staff standing by 24 hours a day to assist with concierge services and luggage storage. Other amenities at this beach resort include a children's pool, a fitness center, and free WiFi in public areas.

Room options

Bungalow, Balcony

Full 2 | King 1 | Sleeps 4