The front desk staff was welcoming and helpful at first, but after forgetting my UE Boom bluetooth speaker in the room and trying multiple times over the phone to arrange to get it back, the staff and/or management never called me back. I am sorry to write this review and I wish the Hyatt Place would step up and replace my item rather than give me the cold shoulder. When looking to reserve a room downtown Riverside, LOOK ELSE WHERE.
The room appointments/amenities left something to be desired, but service was very good and courteous.
Conveniently located and VERY well maintained. My only complaint is that there's a lot of street noise (... but of course they have no control over 4AM weekend street idiots).
Excellent business hotel trip experience- every staff member was very welcoming and attentive. Breakfast was top-notch. I will stay again without hesitation.
Staff was friendly and helpful. Room was clean but windows need to be changed. Heard the train in the evening and in the morning. The faucet/drain seem to have some drip issue so periodically you would hear a dripping sound .
Close to everything down town, within walking distance to all the history of Riverside
Construction across the street was starting at 6:30 in the morning. We extended our stay by one night but the staff deactivated our key so we had to go down to the front desk to get it straightened out. There was not even any bottled water in the room.
This is a safe clean and quiet hotel that we like to stay whenever we visit Riverside.. we also find it convenient to charge our car about 5 minutes away.
Friendly staff clean well kept No complaints at all
Clean hotel and free descent breakfast. I wasn’t aware of the $12 parking fee that they charge daily.
I booked and paid for the hotel through Orbitz. The hotel then not only billed me directly for the one night stay but they charged me twice. It took me multiple phone calls over 2 days to try to correct their discrepancy only to have them send me a $0.00 receipt but they never actually reversed either transaction. I called the hotel several times but no one will answer the phone!
Had to wait almost 20 minutes to check in. Asked for adjoining rooms in my reservation because we have several kids. Not only did they not accommodate that request, they tried to our us on two separate floors. They worked it out and got us in the same hallway, not ideal but acceptable. Swiped the room key on one of the rooms and opened the door. It was occupied! Two people screamed at us and we had to grab our kids and go. Went back to the check in area, waited another 10 minutes and the woman was rude, acting like we were being dramatic. She even stated that they “obviously didn’t do it on purpose”...really? They tried again to put us on separate floors, but I refused so they changed both rooms to be on another floor. When they heard we had already been into the second room, they said that we’d have to keep it because they didn’t have any housekeeping staff until the next day. I told them they it wasn’t my Problem and she yelled down the hall as we got on the elevator that we’d be hearing from her supervisor. Totally miserable experience. Will never come back.
Roomy, Great staff friendly service clean quiet hotel and everything in order sparse and good quality
The hotel and its amenities were very good! The staff was very friendly, and everything was great! The location was good for us, and we would highly recommend it to all of our friends. The breakfast is good and much appreciated. We would stay there over the Mission Inn!
Located in Downtown Riverside, Hyatt Place Riverside Downtown is adjacent to Riverside Convention Center and within a 5-minute walk of Fox Performing Arts Center. This 3-star hotel has 125 guestrooms and offers conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6:00 AM to 10:00 AM. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/café.
All 125 individually decorated rooms provide sofa beds, refrigerators, and coffee makers. 42-inch flat-screen TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and designer toiletries. Other standard amenities include free newspapers, free local calls, and safes.
Guests of Hyatt Place Riverside Downtown have access to an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Self parking is available for USD 16.00 per night. The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include a conference center, a 24-hour business center, and a computer station.
Thank you for taking the time to review our hotel. We work hard to meet expectations like yours, Come back and see us soon.
The front desk staff was welcoming and helpful at first, but after forgetting my UE Boom bluetooth speaker in the room and trying multiple times over the phone to arrange to get it back, the staff and/or management never called me back. I am sorry to write this review and I wish the Hyatt Place would step up and replace my item rather than give me the cold shoulder. When looking to reserve a room downtown Riverside, LOOK ELSE WHERE.
We’re happy to see that you enjoyed your stay with us. Come back and see us soon.
The room appointments/amenities left something to be desired, but service was very good and courteous.
Thank you for taking the time to review our hotel. Rest assured, your comments have been forwarded to the appropriate personnel.
Conveniently located and VERY well maintained. My only complaint is that there's a lot of street noise (... but of course they have no control over 4AM weekend street idiots).
My apologies about the street noise Sam. Next time we'll try and get you situated in an interior room facing the pool. Please let us know after you've booked your next reservation.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon.
Excellent business hotel trip experience- every staff member was very welcoming and attentive. Breakfast was top-notch. I will stay again without hesitation.
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Have a great week.
Thanks for the great review. We hope to have you with us again soon.