Sofitel Rio de Janeiro Copacabana (closed for refurbishment)5.0 out of 5.0
Recent guest reviews
The hotel is closing for renovations and that was not indicated on the website ot when booking. Because of closing, the Exec Lounge does not work. No recognition of the Platinum status - no upgrade, no drink voucher offered (had to ask myself - the response was - "we do not have any more printed vouchers"...), no written welcome note from the manager/welcome gift as in all Accor properties. I understand the hotel is closing for renovation but that does not mean rules how Platinum benefits can be completely ignored. Unprofessional reception staff (Natasha). I understand the Lounge was closed but there should be a solution - clients informed in advance (I would have booked another hotel as I had chosen Sofitel because I expected benefits going with my loyalty card) or provided with an alternative. I had a similar situation of a Lounge closure in Pullman and that was dealt with very professionally offering complimentary dinner, breakfast and minibar. I explained to the manager my expectations were not met and as "compensation" I was offered a drink in the bar which I was supposed to get as Platinum member anyway and "free breakfast" which I would have received as well as snacks, drinks in the Lounge. Breakfast choice was below Sofitel standard though restaurant staff was nice and helpful. The hotel in in a perfect location, 2 pools are nice but no service by the pool - I stayed there for over an hour and have not seen any staff to order drinks. A customer pays Sofitel rates and expects certain level and when one does not get Sofitel standard service which is rather disapointing.
We stayed twice (4 nights and 2 nights stays) in April in this hotel, and we got mixed feeling about our stays.. The staff was doing its best to accommodate us, the location is great (facing Copacabana and near Ipanema..), the facilities were good ( 2 swimming pools, one terrace with view on Copacabana, good gym facility..) but no one warned us that this hotel was due to be renovated end of April and will therefore close for 14 months ! This would have warn us about the state of the building which indeed needs an urgent renovation...cold water, toilets clogged, lifts faulty, etc.. A bad publicity for the Accor group, which may lose his 5 stars hotel clients due to this lack of information.
We just had 4 nights at this Sofitel. Before booking, I did a heap of research both here and on FlyerTalk and read a lot of mixed reviews on this hotel. Particularly for me, because I'm a Platinum Accor Member, I heard how the Platinum treatment was very hit and miss at the Sofitel. So I emailed the hotel to confirm benefits for Platinum Members, and was told I'd get the following: (copied from their email) . Priority check-in; . Free Internet; . Welcome Letter; . Early Check-in and Late Check-out, upon availability; . Guarantee of availability until two days before check in; . Upgrade of apartment, upon availability; . Access to executive lounge, our Club Millesime; . VIP treatment; . Welcome Drink; . Complimentary newspaper; . 10% off. Well, on checkin, the ONLY benefit I received was complimentary WIFI. I was told that the Club Millesime is now closed, because the hotel is shutting at the end of April for refurbishment. (The Club lounge was one of the main reasons I booked here). I was so angry. We'd had a long flight, and got to the hotel late at night so just went to bed, but I emailed the hotel to express my absolute disappointment that night however they never responded to me. The next morning I went and spoke with reception, and then management. I can't say they made me feel welcome or were that friendly, but I was given the option of an upgrade to a Suite OR breakfast. To be honest, this ticked me off even more. I've never stayed at a Sofitel (or Accor property) that had a lounge where breakfast wasn't included. So to be told I had a choice of a room upgrade or breakfast was a slap in the face. I should have received both (I know the upgrade is subject to availability, but obviously they had availability). We too the room upgrade, and to give them credit, we were given the most amazing suite, on the top floor, the panoramic views. However, I think this still might have been a one category upgrade, as I'd booked a luxury ocean view room, although it may have been more categories. The room was appreciated, and a nice gesture, but as a Platinum, I just shouldn't have had to ask (beg) for it. Finally received 2 welcome drinks, and each day we were given a gift (champaign and chocolate, sarong and Coin wallets). So that was nice. We got off to the worst start. I'd just had 5 nights at the Sofitel Budapest and the contrast between the 2 hotels could not have been greater. The Sofitel Budapest made us feel like VIP's and their most valued guests. I felt like a beggar at the Sofitel Rio. To the management and staff from Rio - I know you'll be going to another hotel once it closes. I give you this friendly advice. Treat your Platinum guests with respect and value them for the value they bring to your hotel. People always ask us where to stay because of how many nights we spend in your hotels. Have the reputation of honouring the program terms and conditions. It will do you well, you'll have much happier guests, and get better repeat business. I hope when this hotel reopens as a Fairmont that it has a much better guest experience than what I received.
I visited in April 2017. it was an amazing experience. We stayed in the Luxury Room with balcony. The room and bathroom amenities were upto the mark. The moment we entered the room and saw the view from the balcony, we were overwhelmed. The view is of the full Copacabana strip. Location is very good, right at the starting of the strip. Staff and their services were very helpful. Mr.Carlos at the reception was extra-ordinarily helpful in telling us about the city. Breakfast had a good variety. But they should change items. There were exactly same dishes everyday. Overall, a VERY good experience.
First time in Sofitel Copacabana and it has being good. I received and courtesy upgrade upon arrival to a suite. The room is great and has the usual Sofitel quality, with plenty of espace and comfort. However the other dependencies of the place are old and not well maintained. The service in restaurant is ok, but it does not meets the Sofitel standards. It needs to improve in both service and quality of property.
Probably better than Fasano for the price Everything is perfect Only negative point being the behavior of the waiters at the bar/restaurant next to the pool I have been several times there and always quite not nice
I am a member of Le Club Accor Hotels and even before becoming a member, I used to stay at the Sofitel hotels around the world. I love most of them and Sofitel Rio de Janeiro is one of my favorites. Although my experiences at the Sofitel Rio de Janeiro have not always been good, I continue to stay in that hotel every time I travel to Rio. Because to me, it has the best location and the best view in the City. And on top of that, all of the hotel rooms have a balcony! In October 2016 I stayed at the hotel with my family and I had an accident in the pool, because it did not have one of the suction nozzles working properly, and when I leaned against the wall of the pool, my waist was sucked by this broken iron suction nozzle, and of course I got hurt big time! (I have pictures of it) So when I asked for help at the front desk, they would inform me where the nearest pharmacy was, not helpful at all!!!! Then I asked to speak with the manager because I needed first aid, then the Duty Manager Brigitte Raganaud, apologized and offered me a Caipirinha, like if a Caipirinha will soothe the pain. I thanked her but I said to her that what I needed was a medication because I was in a lot of pain, so she finally sent someone to buy an "arnica ointment" and then she offered me two Sunday brunch vouchers. Was that the right action coming from the Duty Manager, instead of bringing a doctor to take a look at it? Anyway, I was on pain and on vacation with my family, and I was not in a mood to start a legal action for negligence, then I just accepted her "arnica ointment" and the two Sunday brunch vouchers, so I could keep anjoying the time in Rio. But as we were traveling with our 3 year old girl, we were so worried thinking that if she had leaned against that broken iron suction nozzle in the pool, she would have been sucked by the hair... and would have drowned !!!! We returned to the hotel at the end of March 2017, and although they did not fix the suction nozzle, at least they turned it off. Anyway, for the Sofitel Rio de Janeiro to reach the same excellence of other hotels Sofitel around the world (I also stayed at Sofitel Miami, Guarujá, Cambodia, Lisbon, Paris, etc.) they would need to train much better their staff, and learn customer service skills that go above and beyond a guest's expectations. Here goes my tip to you traveler: If you want excellent service at the front desk of this hotel, ask for Carlos. He is one of the few employees who will be accommodating, supportive and with a smile most of the time. And at the pool, ask for Rogério, he is also one of the few waiters that is helpful and with great manners. On the other hand, avoid to be attended by Natasha or Marcelo at the Front Desk, they need to be better trained.
Very nice hotel were I stayed several times. The location is perfect with a nice view on Copacabana during breakfast. Rooms are comfortable, clean and well decorated. Private beach with Service is a safe place to stay. A lot of restaurants in the neighborhood
Have stayed at this hotel numerous times because I like the location a lot. Had a four night stay in early March. The service is still dependent who happens to be at the front desk or pick up the phone. Sometime things work and are taking care of while other times not so. Had access to the lounge and breakfast was included as well. Didn't use either during my stay, however. I am huge fan of the location but not so of the hotel. Wish that there would be better options nearby.
We stopped off here for 3 nights with friends and had a great time. We had a slight problem with room allocation on arrival but they sorted it out. Go for the exec rooms with a beach view, they have stunning views and are well equipped. The club lounge in the evening with complimentary drinks and snacks was a great meeting place to finish off the day. Breakfast was very nice with nice egg station and wide selection of breads and fruit. Right next door is a bar with TV in case you need to catch up on a footy match as we did. Plenty of staff, space to move around, 2 pools and good service.
Located in Copacabana, Sofitel Rio de Janeiro Copacabana (closed for refurbishment) is next to Copacabana Fort and Dorival Caymmi Statue. This 388-room, 5-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi. Near the airport, it's also near Corcovado and Leblon Beach.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served for a fee from 6 AM to 10:30 AM.
Sofitel Rio de Janeiro Copacabana (closed for refurbishment)'s 388 rooms are air-conditioned and provide balconies, minibars, and free bottled water. Guests can expect free WiFi and TVs with digital channels. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and desks are also standard.
Guests staying at Sofitel Rio de Janeiro Copacabana (closed for refurbishment) enjoy access to 2 outdoor pools, a fitness center, and a steam room. Parking is BRL 60 per night (BRL 60 per night for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for BRL TBC per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, 13 meeting rooms, and a business center.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 2359 reviews