Good location. Breakfast not bad but same every day and breakfast room small. Tiny pool; mediocre service—front desk all old guys who are tired of same questions. Carpet in hallway needed replaced—dirty and dingy.
- AC did not work and filed multiple complaints. AC is essential in Rio in the summer. - The rooms were dirty with stains on the furniture, and there was black mold in the bathrooms. - The room had no hot water and the handle was broken for the hot water in the shower. - The "full" bed was actually 2 beds pushed together where you would fall in the middle in a crack as the bed frames pushed apart. - NOT SAFE - Hotel says transportation is provided, but they put us in a random vehicle that we did not know was not affiliated with the hotel that took us to the WRONG airport (even though we told both the concierge and the driver the correct airport). Hundreds of dollars in lost flights. STAY AWAY and watch my video on Youtube: Orla Copacabana Hotel Nightmare. FILTHY, GROSS, NOT SAFE, AND THE STAFF LIES TO ORBITZ DESPITE A VIDEO.
Perfect location in Copacabana, nice staff. Small swimming pool and very small fitness room.
Loved the location and view from the top. Best breakfast and all the staff were helpful.
Proximity and location were great- but the hotel itself was disappointing. We paid extra for a ocean view room, wish we had not as the window was tiny and awkwardly placed. There was no way to enjoy the view from the room.
The hotel is really close to the beach which was great, but the rooms are very very average, as is the hotel itself. It was clean, so it was worth staying in giving the low price.
Great location in Copacabana, across from the beach and walk-able to Ipanema. Great view from the rooftop, which includes a pool and small gym. Elevators were a problem as there were only two and one was out of order. Otherwise, the room was nice and the breakfast was your basic spread.
All the staff was very kind and professional. And helpful. I've been to Rio many, many time and was really impressed with this place. I will definitely stay again. Beautiful view from the roof deck. The pool water was a bit cloudy, I would count on it being some great pool but the deck is very nice. There is a bar right there and great fitness center. Breakfast is included and it was very nice. Especially the fruits. Lots of food, lot's of pastries and breads. Look forward to staying there again.
The staff was very friendly. It's not the Marriott, but it is a nice hotel, and the price was right. I think we paid $116 (US) per night, before taxes.
Room was clean, staff was pleasant and helpful. Restaurant was good. Location was fantastic - so close to the beach.
Staff was cool....Location great, right in front of copacabana beach, rooms are small for 3 people. Make sure you book with the actual total people, because they charge you massive rates for overages of people in your room.
Located in Copacabana, Orla Copacabana Hotel is adjacent to Avenida Atlantica and within a 10-minute walk of other popular attractions like Ipanema Beach. This 4-star hotel has 115 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
The 115 rooms are air-conditioned and have laptop-compatible safes and phones. 43-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries.
At Orla Copacabana Hotel, guests enjoy features like an outdoor pool, a health club, and a sauna. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, express check-in, and express check-out.
Good location. Breakfast not bad but same every day and breakfast room small. Tiny pool; mediocre service—front desk all old guys who are tired of same questions. Carpet in hallway needed replaced—dirty and dingy.
Thank you for reviewing the Orla: we are glad to know you had a great experience!
Thank you for sharing such a generous rate!
- AC did not work and filed multiple complaints. AC is essential in Rio in the summer. - The rooms were dirty with stains on the furniture, and there was black mold in the bathrooms. - The room had no hot water and the handle was broken for the hot water in the shower. - The "full" bed was actually 2 beds pushed together where you would fall in the middle in a crack as the bed frames pushed apart. - NOT SAFE - Hotel says transportation is provided, but they put us in a random vehicle that we did not know was not affiliated with the hotel that took us to the WRONG airport (even though we told both the concierge and the driver the correct airport). Hundreds of dollars in lost flights. STAY AWAY and watch my video on Youtube: Orla Copacabana Hotel Nightmare. FILTHY, GROSS, NOT SAFE, AND THE STAFF LIES TO ORBITZ DESPITE A VIDEO.
Dear guest, Unfortunately we can not agree to your claim for reimbursement for the costs incurred for losing your original flight. As we have already had an opportunity to explain, the hotel does not have its own shuttle service. Like any hotel, our receptionists are happy to assist our guests in any service they require - including transfers - always bearing in mind that this is an outsourced service so the hotel can not be held responsible for misunderstandings in the communication between passengers and drivers.
Perfect location in Copacabana, nice staff. Small swimming pool and very small fitness room.
Thanks you for sharing your thoughts about the Orla, Gia: we are glad to know you had enjoyed your stay with us.
Loved the location and view from the top. Best breakfast and all the staff were helpful.
It's great to know that we managed to offer you a quality experience at the Orla, Wendy! We look forward to welcoming you again. Thank you.
Proximity and location were great- but the hotel itself was disappointing. We paid extra for a ocean view room, wish we had not as the window was tiny and awkwardly placed. There was no way to enjoy the view from the room.
Dear Guest, We are sorry to know you felt unhappy about your view.. This is not a common complaint ( size of the window) but we will think about how to improve it. Thank you for your time.
The hotel is really close to the beach which was great, but the rooms are very very average, as is the hotel itself. It was clean, so it was worth staying in giving the low price.
Thank you for your comments, Richie. We hope to see you back next time you come to Rio!
Great location in Copacabana, across from the beach and walk-able to Ipanema. Great view from the rooftop, which includes a pool and small gym. Elevators were a problem as there were only two and one was out of order. Otherwise, the room was nice and the breakfast was your basic spread.
We are glad to know you have enjoyed your experience at the Orla and appologize for the ( big) inconvenience that the (lack of) elevators unfortunately, for safety reasons, only the factory itself can provide maintenance on them and their timing is not always in our favor. Thank you for your commets and hpe to see you among our guest soon!
All the staff was very kind and professional. And helpful. I've been to Rio many, many time and was really impressed with this place. I will definitely stay again. Beautiful view from the roof deck. The pool water was a bit cloudy, I would count on it being some great pool but the deck is very nice. There is a bar right there and great fitness center. Breakfast is included and it was very nice. Especially the fruits. Lots of food, lot's of pastries and breads. Look forward to staying there again.
Thank you for raising these issues and letting us know what you didn't like., Elaine.