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Recent guest reviews

- AC did not work and filed multiple complaints. AC is essential in Rio in the summer. - The rooms were dirty with stains on the furniture, and there was black mold in the bathrooms. - The room had no hot water and the handle was broken for the hot water in the shower. - The "full" bed was actually 2 beds pushed together where you would fall in the middle in a crack as the bed frames pushed apart. - NOT SAFE - Hotel says transportation is provided, but they put us in a random vehicle that we did not know was not affiliated with the hotel that took us to the WRONG airport (even though we told both the concierge and the driver the correct airport). Hundreds of dollars in lost flights. STAY AWAY and watch my video on Youtube: Orla Copacabana Hotel Nightmare. FILTHY, GROSS, NOT SAFE, AND THE STAFF LIES TO ORBITZ DESPITE A VIDEO.

Perfect location in Copacabana, nice staff. Small swimming pool and very small fitness room.

Loved the location and view from the top. Best breakfast and all the staff were helpful.

Proximity and location were great- but the hotel itself was disappointing. We paid extra for a ocean view room, wish we had not as the window was tiny and awkwardly placed. There was no way to enjoy the view from the room.

The hotel is really close to the beach which was great, but the rooms are very very average, as is the hotel itself. It was clean, so it was worth staying in giving the low price.

Great location in Copacabana, across from the beach and walk-able to Ipanema. Great view from the rooftop, which includes a pool and small gym. Elevators were a problem as there were only two and one was out of order. Otherwise, the room was nice and the breakfast was your basic spread.

All the staff was very kind and professional. And helpful. I've been to Rio many, many time and was really impressed with this place. I will definitely stay again. Beautiful view from the roof deck. The pool water was a bit cloudy, I would count on it being some great pool but the deck is very nice. There is a bar right there and great fitness center. Breakfast is included and it was very nice. Especially the fruits. Lots of food, lot's of pastries and breads. Look forward to staying there again.

The staff was very friendly. It's not the Marriott, but it is a nice hotel, and the price was right. I think we paid $116 (US) per night, before taxes.

Room was clean, staff was pleasant and helpful. Restaurant was good. Location was fantastic - so close to the beach.

Staff was cool....Location great, right in front of copacabana beach, rooms are small for 3 people. Make sure you book with the actual total people, because they charge you massive rates for overages of people in your room.

Like most hotels in Rio, Orla is grossly overpriced. For over 230$ a night, I could’ve gotten better. This was a decent hotel, but we changed rooms once – the first room we got opened up to a dump. So we changed to a lower floor, facing the side road – so much for a beach front hotel. The hotel has no balcony – a bummer for the location. The rooms are sufficient, but a bit tight. So, no room for the 3rd bed, unless you compromise totally on walking space. Very very slow staff – the check in took over a couple hours. It was painful after a long flight. They charge 25% more off an already inflated price for the 3rd person and we even declined the 3rd bed, for there was no room. That was a rip off. The breakfast was decent, fresh fruits, sufficient bread varieties/ options. The package tours were alright – though I am sure we pay the premium. They have a deal with taxis as well and quote 3x the price when asked at the desk – so go on your own or just hail a taxi off the road/ taxi point. Overall, good location, decent place, but you do pay through your nose for half its worth. If there is a next time in Rio, I’d go with a service apt with a kitchen/ kitchenette.

Excellent location with easy access to Ipanema and Copacabana beaches. Staff was helpful and spoke English. Our superior room was fine with two twin beds made into a king. Bathroom was outdated. Friends stayed in standard room which was basically a shoebox. Would highly recommend the upgrade for the price difference.

Orla was great but it is too expensive for the room I was given. A room with no view facing a wall outside of my window costs as much as some other hotel on the same block with view.

Perfect location! Perfect location! Perfect location!!

Excellent location, helpful staff. Very small pool. Decent breakfast. Clean and comfortable.

I had a "Standard" room with no sea view and I knew it at the time I made the reservation. Prepaid and non-refundable for five days. Rio is expensive and the room came close to $ 200 per night (including safe, wifi in the lobby, and breakfast). But my room gave on an inside shaft with a small window, very little light in, and a lot of air conditioning compressors running (for other rooms and the hotel facilities). It was thus noisy and uncomfortable. The room was also very small, perhaps 10 m2 with a bathroom of about 3 m2. I felt claustrophobia staying in the room for more than 30 minutes, except to try to sleep at night. On the positive side, the location of the hotel (just at the end of Copacabana close to Ipanema) is excellent, the shower worked very well, the breakfast was excellent and the lobby was clean and inviting. I requested on my last day to check-out at 7 pm instead of 12 noon; this cost me an additonal $100. In summary: If I go back to Rio again, I will try a different hotel in Copacabana along Avenida Atlantica or pay a little more for a room at Orla with a sea view.

1. excellent location to the beach and restaurants 2. staff is very friendly and helpful 3. room is clean 4. room is very small

I had stayed at this hotel several times between 2001 and 2007. It was never luxurious, but you couldn't beat the location, and it was a reasonable value. My experience this time was distinctly unpleasant. I was never greeted by any hotel staff, except the cleaning ladies, who were top notch. Reception staff started out by refusing to give me the room I had paid for, [...]. After arguing for about 15 minutes with the front desk robot in attendance, he finally gave me a slightly larger room with a lumpy bed facing the street. By the time this pleasant exchange was concluded, there were no bellboys anywhere in sight to help with my luggage. The noise level in the room was about the same as street level in Manhattan. The instruction card next to the bed said to dial 44 to program a wake-up call. There was never any answer at that number. When I called the front desk to complain, I was told to write a message for the management - no "sorry for the inconvenience, our mistake, we will notify management of the problem immediately." The hotel details claim that WIFI is free in guest rooms, but the only free service is throttled down to about dial-up speed. If you want the same WIFI service you normally get for free at 99% of hotels anymore, you have to pay extra. The breakfast buffet, which was marginally decent a few years ago, is now thoroughly mediocre. I came very close to asking them if I could go in the kitchen and teach their staff how to make scrambled eggs. Finally, when I checked out promptly at noon, even though my flight was not till 11pm that night, I asked to be allowed to use the WIFI in the business center so that I could have a productive afternoon. The response was: "sorry but we can't do that since your account is closed, but there is a cyber cafe about 3 blocks away." That's the response I would expect from a Brazilian government bureaucrat, not an alleged "hospitality industry professional." During my entire stay I was never politely greeted by anyone other than the cleaning staff. I was never thanked for staying there. I was never asked how my stay was. I never saw anyone smile. Needless to say, I will not be staying at this property again, and cannot in good conscience recommend it to anyone.

Avenida Atlantica 4122 Rio de Janeiro RJ

Hotel highlights

  • Steps from Avenida Atlantica and Copacabana Beach
  • Free local cuisine breakfast
  • Free WiFi in rooms and public areas
  • Onsite dining

Located in Copacabana, Orla Copacabana Hotel is next to popular attractions like Avenida Atlantica and Copacabana Beach. This 115-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and a health club.


Dining

Free local cuisine breakfast is served each morning from 6:00 AM to 10:30 AM. Sit down for a leisurely bite to eat at the onsite brasserie, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café.


Rooms

All 115 air-conditioned rooms provide laptop-compatible safes and phones. 43-inch LED TVs are available for entertainment, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries.


Property features

At Orla Copacabana Hotel, guests enjoy an outdoor pool, a health club, and a sauna. The 24-hour front desk has staff standing by to help with tours/tickets and luggage storage. Other amenities at this beach hotel include free WiFi in public areas, express check-in, and express check-out.

Room options

Standard Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Deluxe Double Room, 1 Bedroom

1 Queen Bed | Sleeps 2

Superior Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Deluxe Twin Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Guest reviews for Orla Copacabana Hotel

Everyone (10) Business (4) Couples (14) Family (3) Other (10) Friends (7)
5
Everyone

By on Nov 12, 2019

Review comment responded on Nov 13, 2019

Thank you for reviewing the Orla: we are glad to know you had a great experience!

5
Everyone

By on Jul 1, 2019

Review comment responded on Jul 2, 2019

Thank you for sharing such a generous rate!

1
Friends

- AC did not work and filed multiple complaints. AC is essential in Rio in the summer. - The rooms were dirty with stains on the furniture, and there was black mold in the bathrooms. - The room had no hot water and the handle was broken for the hot water in the shower. - The "full" bed was actually 2 beds pushed together where you would fall in the middle in a crack as the bed frames pushed apart. - NOT SAFE - Hotel says transportation is provided, but they put us in a random vehicle that we did not know was not affiliated with the hotel that took us to the WRONG airport (even though we told both the concierge and the driver the correct airport). Hundreds of dollars in lost flights. STAY AWAY and watch my video on Youtube: Orla Copacabana Hotel Nightmare. FILTHY, GROSS, NOT SAFE, AND THE STAFF LIES TO ORBITZ DESPITE A VIDEO.

By on Apr 4, 2019

Review comment responded on Apr 30, 2019

Dear guest, Unfortunately we can not agree to your claim for reimbursement for the costs incurred for losing your original flight. As we have already had an opportunity to explain, the hotel does not have its own shuttle service. Like any hotel, our receptionists are happy to assist our guests in any service they require - including transfers - always bearing in mind that this is an outsourced service so the hotel can not be held responsible for misunderstandings in the communication between passengers and drivers.

4
Everyone

Perfect location in Copacabana, nice staff. Small swimming pool and very small fitness room.

By , from Miami on Nov 14, 2018

Review comment responded on Nov 14, 2018

Thanks you for sharing your thoughts about the Orla, Gia: we are glad to know you had enjoyed your stay with us.

5
Everyone

Loved the location and view from the top. Best breakfast and all the staff were helpful.

By , from Lehigh acres, Florida on Sep 15, 2018

Review comment responded on Sep 17, 2018

It's great to know that we managed to offer you a quality experience at the Orla, Wendy! We look forward to welcoming you again. Thank you.

2

close to beach, but that’s about it

Everyone

Proximity and location were great- but the hotel itself was disappointing. We paid extra for a ocean view room, wish we had not as the window was tiny and awkwardly placed. There was no way to enjoy the view from the room.

By on Apr 17, 2018

Review comment responded on Apr 20, 2018

Dear Guest, We are sorry to know you felt unhappy about your view.. This is not a common complaint ( size of the window) but we will think about how to improve it. Thank you for your time.

4

average hotel close to beach

Everyone

The hotel is really close to the beach which was great, but the rooms are very very average, as is the hotel itself. It was clean, so it was worth staying in giving the low price.

By , from USA on Apr 1, 2018

Review comment responded on Apr 3, 2018

Thank you for your comments, Richie. We hope to see you back next time you come to Rio!

5

great location across from the beach

Everyone

Great location in Copacabana, across from the beach and walk-able to Ipanema. Great view from the rooftop, which includes a pool and small gym. Elevators were a problem as there were only two and one was out of order. Otherwise, the room was nice and the breakfast was your basic spread.

By , from San Francisco, CA on Mar 5, 2018

Review comment responded on Apr 5, 2018

We are glad to know you have enjoyed your experience at the Orla and appologize for the ( big) inconvenience that the (lack of) elevators unfortunately, for safety reasons, only the factory itself can provide maintenance on them and their timing is not always in our favor. Thank you for your commets and hpe to see you among our guest soon!

5

would stay again. recommend!

Everyone

All the staff was very kind and professional. And helpful. I've been to Rio many, many time and was really impressed with this place. I will definitely stay again. Beautiful view from the roof deck. The pool water was a bit cloudy, I would count on it being some great pool but the deck is very nice. There is a bar right there and great fitness center. Breakfast is included and it was very nice. Especially the fruits. Lots of food, lot's of pastries and breads. Look forward to staying there again.

By on Nov 20, 2017

4

nice hotel, close to the beach.

Everyone

The staff was very friendly. It's not the Marriott, but it is a nice hotel, and the price was right. I think we paid $116 (US) per night, before taxes.

By on Dec 5, 2016

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