JW Marriott Hotel Rio de Janeiro5.0 out of 5.0
Recent guest reviews
Thank you Vagner and Rosemburg for the wonderful service. And for making my breakfast an awesome experience. You have a wonderful breakfast spread. Fresh fruits, bread and cheese. Keep it up. Once again, obrigado.
This hotel has outstanding service and perfect location. All the employees have made sure to make my stay as comfortable as possible. The bartenders gave great recommendations! Our servers Arthur & Vagner always gave five star service! Every morning for breakfast they greet you with such warm welcoming smiles and service. I definitely would stay at this hotel again.
Hotel was great. Front desk very helpful. Concierge was amazing. They knew everything about the city. Not a question they can't answer. Servers Arthur and Vagner really made the trip perfect. Helpful polite and most of all FUN to be with. These servers were the best in the world.
Special thank you to Elvira who helped make this trip extra special and was always on hand to assist with requests and questions. Also Arthur and Gabriel at the Rooftop Moon Lounge deserve accolades for their great service. This hotel is ideally located in the center of Copacabana beach, great staff, access to restaurants and the private beach area ensures everything is in walking distance. Looking forward to returning next year.
Great central location on the beachfront. We had an internal room which was spacious but dark - it’s getting a bit tired. Roof bar was fun and not crowded and staff were very helpful, particularly in the club lounge where the staff on breakfast were super. Loved the generous nêspresso in room.
From the first day I arrived at this hotel was great! The staff were accommodating and friendly, the room; the food (especially) the breakfast was wonderful; the weight room and pool was outstanding. Now, I have travel to Rio quite a lot and stayed at other hotels but this is my favorite indeed. The staff remembers me by name, and not just face. They are eager to assist in any matter, and they speak English. I have a coming business trip, and have already booked my stay.
This is just to comment about this hotel in Copacabana location, all the employees at the reception desk are wonderful, the Italian bartender made me a detox juicy which was wonderful, on our regular breakfast mornings we extremely recommend VAGNER and his partner ARTUR, they are the best servers in the breakfast restaurant, very helpful, happy people, they make feel welcome, excellent, excellent service by them, I also hear Vagner speaking different lenguajes with guests, that is a plus . Location wise is another plus about this hotel, is close to everything, stores, restaurants, beach, convenience store, walking pathways, people around the beach make you feel that you are living life in full, you feel so happy with the happiness of people. Looking at them playing football valeyball, etc. Working out , jogging, guau excellent location.
I have stayed in Marriott's for close to 1700 nights and feel I have earned the right to give this review. I have great respect for the Marriott properties, which is why I have been so loyal to them over the past 30 years but this JW needs a makeover and some attention to detail. I was upgraded to a nice room that overlooked the beach but cleanliness was nowhere close to JW standards as I found hair and a used Q-Tip on the floor, which could have been an oversight, but I found this to be a pattern over the 5 days I stayed in this hotel. Being a lifetime Platinum the Marriott has you fill out a profile that I find is usually fulfilled at most of their properties, but here it took a couple phone calls and a bit of complaining before they were willing to provide more than 2 towels and any water in the room, but to their credit they made good on this for the rest of the week. The food in the concierge club was very marginal and I have found international concierge clubs, especially in the JW to be awesome and very fulfilling. Being my first time to Brazil I have very high expectations for this hotel and they missed on cleanliness and the concierge level. Now the staff was excellent, especially Ribeiro in the restaurant. He was extremely helpful and met us every day with a smile and excellent service, who may end up running a Marriott someday...he was that good! Tamera at the front was great as well! Honestly all of the staff was great but these 2 stood out to me. The hotel is in an excellent location and even though I'm providing an average review, I would consider staying here again, but probably would call to see if things have changed.
Thanks a lot „Renato P., Everton P. and Umberto S.“ for the friendly Service on the beach! Great! They do everything for a pleasant stay. See you next time. Best regards, Sophie from the Edelweiss Crew.
Out of respect for the Hotel employees I did not write immediately this review as one thing I want to make clear from the beginning, Brazilians in general are amazing at attending tourists and people at this venue where always caring about our comfort, the problem is the hotel itself. Most probably it is VERY OLD, so, I guess as many other people that hear that rio is very dangerous, you choose a know name for safety. I am a frequent flyer professional level meaning +100 trips per year and between 100 - 150 hotel nights per year. JW Marriot has always been for me synonym of luxury, top of everything in amenities, comfort, services and overall experience. JW Copacabana fell REALLY SHORT on this. Again, Staff is amazing, the place is really obsolete. I had a premium suite with ocean view with lounge access plus all member benefits... in resume. TV IS ANALOG!!! yes you heard me, not even cable or digital services as movies or other, but ANALOG, old school antenna like. Rooms are small and OLD, overall everything looks old and outdated, not a single usb charging port in the room. The pool is extremely small, congrats to the guy who took the picture you see on their website as the pool looks big, in reality, the rooftop lounge is small, very small, maybe 4 or 5 seating tables, the pool extremely small and the outdoor lounge in general is tiny. The best thing about the hotel was the gym. Restaurant quality and overall service (regarding variety of food and quality) is not what you would expect of this type of hotel chain but more like a 80usd a night holiday inn. They do have a special place at the beach, but honestly if you are spending 250usd or more per night compare to other hotels that next to this one, there is a lot more you could do with those 250. there are other places around this hotel, 20% the price, newer, bigger and overall WAY BETTER don't be afraid to book local hotel names.
- Onsite dining
- Outdoor pool
- Fitness center
- Rooftop terrace
Located in Copacabana, JW Marriott Hotel Rio de Janeiro is within a few miles (5 km) of popular sights such as Parque Henrique Lage and Leblon Beach. This 245-room, 5-star hotel has 2 restaurants, an outdoor pool, and a fitness center. It's in central Rio de Janeiro and also close to Christ the Redeemer and Sugar Loaf Mountain.
Enjoy dining at the hotel's 2 onsite restaurants: Terraneo Restaurant offers relaxing ocean views; The Carioca specializes in Brazilian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
The 245 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.
Guests staying at JW Marriott Hotel Rio de Janeiro enjoy an outdoor pool, a fitness center, and a sauna. Parking is available for USD 21 per day (USD 21 per day for valet parking), and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a rooftop terrace, WiFi in public areas, and 15 meeting rooms.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 2331 reviews