JW Marriott Hotel Rio de Janeiro5.0 out of 5.0
Recent guest reviews
A very nice hotel right on Copacabana beach. Actually the beach is across the street. The service was very nice and being a gold member they upgraded our room. They do have a very nice executive lounge thats open 24/7. they do have appetizers from 6-8 with food and free beer and wine only. Coffee and soft drinks are available 24/7 which was nice.Being a gold member we had breakfast in the main dinner area or executive lounge. There is limited food choices for lunch and dinner. A Burger bar was on the rooftop pool area and had a very limited menu. The pool are is also rather small. Of course the beach is right across the street . It was nice to walk across the street at night to people wait and all the outdoor bars and live music. Many venders are also selling their wears. We felt very save around the hotel but walking the side streets we felt a little uncomfortable.They do have Uber here but you better come with a APP to translate in case the driver doesn't understand you. One of the more frustrating things was the room keys almost never worked and we had to continuously go to the front desk.Overall a very nice hotel in a very nice location.
The customer service in this hotel was amazing! The concierge did a great job helping us find restaurants and other points of interest. The bartender, Youssef, was incredible! He was friendly and provided us tips to some of the best nightlife in Rio. Youssef spoke 5 languages fluently and made everyone feel at home. His advice helped make our visit a once in a lifetime experience. The front desk staff was multi-lingual and very helpful. The hotel was elegant and clean. Food in restaurant and room service was very good. Housekeeping was inconsistent and quick to respond when something was missed. Hotel is in a great location in the middle of Copacabana Beach - easy access to everything!
Normal JW Marriott - v good location just across from the beach on which Marriott had its own portion with all the normal facilities- deck chairs , umbrellas ,towels and of course a small team of beach attendants. For those into shopping there is an excellent mall close by - approx 10 mins by taxi , some up market brands - I need to buy a few business shirts and did so successfully . Business lounge is on a high floor so views of the beach front are good . Service throughout the hotel is excellent- staff try to facilitate all your needs / requirement. Concierge service is excellent- they seem to know everything and nothing is too difficult . They arranged a short private guided city tour , approx 3/4 hours or how er long you want .The cost for two with private car included was 650reals , which is nothing for this - we visited wherever we requested. It was on a Saturday morning roads were empty so getting around was v simple and easy . Restaurant is fine - again with good beach views - only had breakfast so I cannot comment on lunch or dinner menus or quality . Overall a good 3 nights stay whilst in transit to São Paulo.
Good hotel with very friendly employees. We were there with my wife and baby daughter and all the guys at the Terraneo Restaurant made us feel very welcomed and treated us very well, especially Vagner. One advice though, if you are staying on the lower floors rooms make sure you are not near the center area which leads to the plastic ceiling main hall because you willhear the music coming from the band that plays there on weekends or from whatever party is going on (they rent the place to private parties sometimes). We were moved to the 14th floor for this reason and we could still hear the music lightly. I don't know if you would have the same problem if you are in a room overlooking the beach.
Stayed here for 2 nights on business. The hotel is beach side, although you have to cross a busy road to actually get to the beach, that is very easy. The staff were helpful, and welcoming. I had an ocean view room (you really want one of these, as it also has rooms that look in on a central (covered) courtyard). The rooms were really comfy, well equipped, but beginning to look a little tired around the edges, not seriously, just beginning to show it. Great pool on the roof top, and a nice bar up there as well to watch the sun go down from. Breakfast was good, not excessive, but a good start to the day. I felt safe walking around the hotel, but be careful, one of our group had someone lift his phone from his pocket, he caught them and got it back, and this was at least 500m from the hotel, but you need to be aware that there is a huge wealth divide here. Enjoy the spot!
From the moment you enter until you leave service is excellent. Nice room, not too much furniture, very comfy bed, nice bathroom. Breakfast is delicious and the executive lounge is recommendable. Only beer and wine no hard liquor but delicious food nice spread. Very special thanks to Ramon. Also pleasant is the beach service with Everton and the man with the water hose to rinse your sandy feet.
I'm getting a reputation for late reviews but as they say....... Anyone that has read my previous review on this hotel will have seen that I awarded it a best in class 'check in experience' among the numerous check in experiences of my Marriott 2nd home 'career' spanning more than three decades of stays totaling more than three years of my life in terms of days/nights. Again, this will be an unusual review because it details unusual circumstances. Rewinding back to August 2015, my wife and I had decided on staying at the JW Marriott Rio de Janeiro to celebrate our 45th wedding anniversary largely because as the previous review mentioned, we had such a fantastic time here for or 40th, five years earlier. After posting the first review, I had been contacted by the hotel Manager, Mariella, to assure us they were expecting us and that everything would be in order. As it turned out, due to circumstances beyond our control, we couldn't make the flight and were delayed by 24 hours. We communicated this delay via e-mail, hoping our reservation would still be honored a day late. We arrived at the hotel roughly about the time we would have been expected, but we couldn't have expected the welcome that took place. We were greeted by name and immediately ushered to a small reception desk which is now the concierge desk. On the counter was an ice bucket with a chilled bottle of champagne, surrounded by glasses. Why not just two glasses one might wonder? We were personally and very warmly greeted by Mariella and her staff and started to enjoy the champagne without delay. Mariella noticed other guests passing by. She immediately invited them to join the celebration of our milestone anniversary, hence the need for additional glasses. During this time, one of Mariella's staff took a picture of us enjoying the champagne. More on that later. For the next several days, it became very obvious that we were being treated like celebrities by every staff member in public facing employment. We asked a member of the Concierge (Gillerme) to arrange something special on the night of our actual wedding anniversary and entrusted the decision to his care. We could never have anticipated what would happen. He sent us by cab over to the cable car at the foot of the Sugar Loaf Mountain and had made us a reservation at the new restaurant at the half way point. When we exited the cab, we were greeted by name and were ferried up to the restaurant in our own personal cable car! We had a prime outside table overlooking the bay of Botofogo and it became an evening to remember. Upon our return to the hotel, something amazing happened that totally illuminates why this hotel is so special. While we were out, the entire Concierge staff had entered our room and decorated it in keeping with the special occasion that it was. Every staff member had written something on our wall mirrors. On top of all this, on our dresser was a beautiful picture of us celebrating with the champagne upon arrival, set in a wooden picture frame carved with the words 'LOVE'. It is a treasure among our lifetime travel memories. To this day I have difficulty relating this story without welling up. So, with your indulgence, Lets fast forward two years to this past August. We decided to return yet again to Rio but were disappointed to find out that the JW Marriott was fully booked. We found a place about 6 blocks further North on Copacabana. The hotel was nice enough, but little English was spoken there, the breakfast fare was predictably unchanged daily and nothing remarkable to note. On our first day however, we did stroll down to see if the JW team was still in place. In less than a minute of our arrival we were locked in a hug fest with Mariella. So far away, yet so close to home was the only emotion I could think of. She was obviously concerned that there was no room at the Inn, but assured us that we should 'sleep up there, but stay here'. That night, we had a filet mignon dinner there and went to the Samba show down in their theater. We've see the show before when it was in a different venue closer to downtown but still great. As it turned out, the two best meals we had during our extended stay were both here at this Marriott. The pre-show dinner and lunch on the rooftop pool area. Later in the week we were able to move residence into the Marriott. The move served to confirm which why we love this hotel so. We were looking forward to seeing Guillerme again but he is no longer there. It didn't take us long to fall in love with the current Concierge team headed up by the experienced and very talented Rosane Lucas. Anyone can direct guests to the major icons in the area, of which there are many. Sometime it's the off the beaten track places that create some of the most enduring memories. That's what Rosane does. Even before I was an 'actual guest' of the hotel, Rosan's team had set my phone up so I could take advantage of local Uber rides. On one of them, I inadvertently left my prescription and very expensive sunglasses in the car. I tried to communicate with the driver, and, by the time I lamented this to Rosane, had given up any hope of recovery. She took the phone from me, and the next thing was on the phone with the driver. The glasses were delivered to me the following morning at the hotel. In every good hotel, there is an expectation of good service. Again, this hotel keeps finding ways to raise the bar and deserves recognition for it. Let's now go up to the rooftop pool/gym/spa area. On one of the day's prior to being able to set up residence in the hotel, we took Mariella up on her offer to take advantage of the hotel facilities, despite staying in another hotel. My wife had a critical and time sensitive business situation she needed to attend to that absolutely required a reliable internet connection. Mariella had obviously informed her team to be on the lookout for us because the staff up there literally dragged tables and chairs around to facilitate my wife's' needs which included laptop power. Since our last stay at the hotel, they have installed what can only be describes as a four star food truck...on the roof! It's my understanding that's it's the only one of it's kind in Rio. It's there to cook hot food for breakfast and lunch. My hamburger from that truck was one of the aforementioned best two meals in Rio for me. My wife and I were treated to a free Spa treatment up there which was awesome. I did give the masseuse a tip, which inadvertently included a Ten Euro note, which looked uncannily like a Ten Rias note. I'm sure she was even more pleased when she cashed it in. Finally, lets cross the street to the venerable Cocabana Beach. One of our enduring memories from all three of our stays is that the JW Marriott has an area carved out where an attendant plants JW Marriott Branded Umbrellas and lounge chairs in the sand for their guests. He is also responsible for keeping you and your belongings safe, especially if you decide to wander down to the waters edge. It's very comforting. He will step in if beach trader get's a little too enthusiastic, and will also replenish your drinks and even hose your feet off to cool you down. We were neither offered nor experienced anything like this feeling of belonging while staying up the road. There is no question that the stand-out culture of this hotel begins at the top. Mariella is clearly respected and loved by her staff and they pass this and her standards of service excellence on to the the hotels clientele. I'm in the process of planning another milestone trip, this time for a major league birthday. My only hope is that wherever it happens to be, it measures up to the greatness of this hotel.
Roof top pool & bar , excellent views. Right across from Copacabana Beach. Staff extremely friendly & knowledgeable. Arthur & Carlos in restaurant staff are the the best we have seen anywhere in the world.
Fantastic Hotel. Exactly as expected. Staff were awesome from "Guy" at the front desk to Vagner for breakfast. The food was excellent and drinks too. Travel from the airport and to the port was easy. I would highly recommend.
This is the second time in a little over a month that I stayed at the JW Marriott in Copacabana. It is a great property in a very central location. The ocean view rooms have a spectacular view of the most famous beach in the world. The staff is incredible friendly. Especially Tamara behind the front desk and Vagner in the restaurant. I will return for sure!
- Onsite dining
- Outdoor pool
- Fitness center
- Rooftop terrace
Located in Copacabana, JW Marriott Hotel Rio de Janeiro is within a few miles (5 km) of popular sights such as Parque Henrique Lage and Leblon Beach. This 245-room, 5-star hotel has 2 restaurants, an outdoor pool, and a fitness center. It's in central Rio de Janeiro and also close to Christ the Redeemer and Sugar Loaf Mountain.
Enjoy dining at the hotel's 2 onsite restaurants: Terraneo Restaurant offers relaxing ocean views; The Carioca specializes in Brazilian cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 11 AM.
The 245 rooms are air-conditioned and have an array of amenities, including iPod docks, minibars, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with wired Internet. Bathrooms have hair dryers, free toiletries, and bathrobes. Free newspapers, free bottled water, and laptop-compatible safes are other standard amenities.
Guests staying at JW Marriott Hotel Rio de Janeiro enjoy an outdoor pool, a fitness center, and a sauna. Parking is available for USD 21 per day (USD 21 per day for valet parking), and there's also an area shuttle for a fee. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and securing valuables. Other amenities at this beach hotel include a rooftop terrace, WiFi in public areas, and 15 meeting rooms.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 2267 reviews