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Hotel Cristal Palace

3.0 star property
Hotel with free breakfast, in the vicinity of Rio de Janeiro Botanical Garden

Choose dates to view prices

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Hot Tub
  • Room service
  • Breakfast included
  • Gym
  • Housekeeping

Explore the area

Map
Rua Francisco Otaviano, 56, Copacabana, Rio de Janeiro, RJ, 22080-040
  • Copacabana Beach
    ‪3 min walk‬
  • Ipanema Beach
    ‪5 min walk‬
  • Christ the Redeemer
    ‪16 min drive‬
  • Rio de Janeiro (GIG-Galeão - Antonio Carlos Jobim Intl.)
    ‪25 min drive‬

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Room options

Double Room

  • 129 sq ft
  • Sleeps 2
  • 1 Double Bed

Single Room

  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

Twin Room

  • 108 sq ft
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Rio de Janeiro

Located in Copacabana, Hotel Cristal Palace is 3 mi (4.9 km) from Rio de Janeiro Botanical Garden and within a 10-minute drive of other popular attractions like Sugar Loaf Mountain. This 24-room, 3-star hotel has free in-room WiFi along with a gym and a hot tub.

What's nearby

  • Copacabana Fort - 2 min walk - 0.1 miles
  • Arpoador Beach - 3 min walk - 0.2 miles
  • Copacabana Beach - 3 min walk - 0.2 miles
  • Ipanema Beach - 5 min walk - 0.3 miles
  • Christ the Redeemer - 16 min drive - 6.0 miles

Getting around

  • Rio de Janeiro Central Station - 11 min drive
  • Ipanema-General Osorio Station - 11 min walk
  • Rio de Janeiro (SDU-Santos Dumont) - 21 min drive

Restaurants

  • ‪Copacabana - ‬4 min walk
  • ‪Boteco Colarinho Escondido - ‬1 min walk
  • ‪Marine Restô - ‬4 min walk
  • ‪T.T. Burger - ‬1 min walk
  • ‪Apetite Café - ‬3 min walk

About this property

Hotel Cristal Palace

Hotel with free breakfast, in the vicinity of Rio de Janeiro Botanical Garden
Hotel Cristal Palace offers a gym, a rooftop terrace, and a hot tub. There's discounted offsite parking, and an airport shuttle (available 24 hours) for BRL 130 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and laundry facilities.
TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Minibars, hair dryers, and laptop-compatible safes are also standard.
Recreational amenities at the hotel include a hot tub and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services.

Languages

English, Italian, Portuguese

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Enjoy a drink at the hotel bar, where a selection of liquor bottles and a stylish cabinet are on display.

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  • Free WiFi
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Aug 6 - Aug 7
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Offsite parking available (BRL 30 per day); discounts available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A restaurant

Things to do

  • Gym
  • Hot tub
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Rooftop terrace

Spa

  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 9 floors

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • DVD player
  • TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets (service animals welcome)

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • 10 percent destination fee will be charged

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: BRL 130 per vehicle (one way)
  • Nearby parking fee: BRL 30 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
  • Check-in: 2 PM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Cristal Palace Rio de Janeiro
Hotel Cristal Palace
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Rio De Janeiro, Brazil
Hotel Cristal Palace Janeiro
Hotel Cristal Palace Hotel
Hotel Cristal Palace Rio de Janeiro
Hotel Cristal Palace Hotel Rio de Janeiro

Frequently asked questions

What can I see around Hotel Cristal Palace?

This hotel is situated in Copacabana, just steps from Copacabana Beach and Avenida Atlantica, and within a short walk of Ipanema Beach. You'll also find Copacabana Fort and Arpoador Beach less than a mile away.

Will I be able to park at Hotel Cristal Palace?

No, there isn't parking at the hotel but you'll find nearby parking for BRL 30 per day (discounts available).

Does Hotel Cristal Palace feature a casino?

No, Hotel Cristal Palace doesn't have a casino.

Will I find an indoor pool at Hotel Cristal Palace?

No, this hotel doesn't have an indoor pool; however, there is a hot tub.

Is Hotel Cristal Palace good for couples?

Couples staying at this hotel will appreciate amenities like around-the-clock room service and a minibar as well as a restaurant.

Does Hotel Cristal Palace have a hot tub?

Yes, this hotel has a spa tub.

Does Hotel Cristal Palace have a restaurant with a breakfast menu?

Yes, Hotel Cristal Palace serves free buffet breakfast each morning from its restaurant.

Will Hotel Cristal Palace allow pets to stay free of charge?

No, pets aren't allowed at Hotel Cristal Palace though service animals are welcome.

Does Hotel Cristal Palace have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Hotel Cristal Palace?

The closest major airport to Hotel Cristal Palace is Rio de Janeiro (SDU-Santos Dumont), which is 7.4 mi away (21 minutes by car). Another top airport is Rio de Janeiro (RRJ-Jacarepaguá-Roberto Marinho), which is located 14.9 mi away (43-minute drive).

Are there rooms with balconies at Hotel Cristal Palace?

No, there aren't any guestrooms with balconies at Hotel Cristal Palace.

Hotel Cristal Palace Reviews

Reviews

6.2
Rating 10 - Excellent. 14 out of 129 reviews
Rating 8 - Good. 31 out of 129 reviews
Rating 6 - Okay. 45 out of 129 reviews
Rating 4 - Poor. 29 out of 129 reviews
Rating 2 - Terrible. 10 out of 129 reviews

7.2/10

Cleanliness

6.0/10

Staff & service

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inexpensive hotel in a premium location.

Staff friendliness and service was excellent. I will return.
Stayed 17 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

Nice hotel at a modest price.

The service provided by the staff was outstanding. They were very helpful.

6/10 Okay

Tony

Liked: Staff & service
Disliked: Cleanliness

8/10 Good

HUGO

4/10 Poor

Christian, NYC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rude Owner

VERY Rude Owner and Staff

8/10 Good

Not Provided, Toronto,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I might come back,but because I know this area

Very close to both beaches,but too noisy. Almost every single bus pass this hotel(way too many).Breakfast need to be upgrade(poor).Coffee machine didn't work prorerly.The price per night supposed to be $ 77,but when we came they made adjustment that came to $100 per night

6/10 Okay

Verified traveler

Liked: Staff & service

Friendly staff but credit card unfairly charged

Friendly staff At check-out didn't want to process bill and said they would send it via email or mail. Two days later there was an additional charge on the credit card for no reason.

2/10 Terrible

Paul, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay out of there

Do not recommend to an enemy. Terrible in all aspects.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Good location but disappointing facilities

We were surprised with a service charge when we arrived, we thought the Internet price included all charges. We expected a more spacious room for the price - while it was clean, the room was cramped and dark. Staff service so-so. The saving grace was the breakfast room, up on the terrace in a garden setting, with a hot tub, and a view; breakfast offerings were ok. This is a small, older hotel that has tried to upgrade it's look through faux pas crystal effects and dark large furniture, creating an ornate, heavy, forbidding atmosphere. While the location was good - ie, close to both Copacabana and Ipanema beaches - we thought the price too high for the value we were getting. We decided to move to another hotel in the same vicinity, right on the beach, modern, light, staff professional, more expensive, but better value for the money.

6/10 Okay

chucky

2/10 Terrible

Ana Paula

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I don't recommend!!

During the check in we had problems because they said that expedia didn't have sent the full dairy payment. I try to show the confirmation from expedia, where it was said that the amount due to the hotel was zero, but it was lost of time and money. So I should pay more to stay there, because all the others hotels in the city was full. Now I will wait my CC bill to confirm that I had already paid the full diary. We traveled with Expedia all around the world and it was the first time we had problems and for sure it was not Expedia mistake. So I can't recommend this hotel.

6/10 Okay

Chucky d, Toronto

Good location.....between ipanema and copacabanna

Friendly staff....

8/10 Good

Chucky, Toronto

Liked: Cleanliness, staff & service

Nice hotel, friendly staff

Good location....a bit noisy due to road traffic..overall good.

8/10 Good

Rogerg44, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to copacabana

A convientent safe and central spot for buses and for a remarkably short walk to the beach make up for overpriced stay. Staff very good.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Listen to the reviews! Terrible hotel, rude staff!

Usually don't leave reviews but compelled to do so because of the my terrible experience at this hotel! Rooms are small as expected, and beds are uncomfortable but that's not worth complaining about. It's the RUDE staff that seriously merit mention. Couldn't care less about "customer service". I had booked the room a month ahead for world cup then got an email a couple of days before while traveling saying they don't "accept AMEX" over the internet and that they will cancel my room if I don't respond in 12 hours! Fortunately (or actually unfortunately) I saw the email in the middle of my travels and was able to give them a visa card to use. Wish I would've just cancelled. ALSO- they charge EXTRA "service" fee on top of what's published on hotels.com so beware. Overall, really rude staff, small and uncomfortable rooms, noisy noisy noisy as on a main street with police officers blowing their whistles directing traffic. Would NOT RECOMMEND unless you have no other option.

6/10 Okay

Luke

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Nice hotel, bad management.

The hotel is nice and the complimentary breakfast is amazing!! The internet was not working on our floor when we checked in late at night and when I brought it to the attention of the front desk, the manager came out and started yelling at us telling us that it was our devise that wasn't working properly. I had him come up to our floor and proved to him that it wasn't working. He still was very cross with us saying, "What do you want me to do? You can leave if you want!!" 1/2 hour later, the hotel staff reset the internet and it worked perfectly. We left early because of the manager and his poor attitude.

6/10 Okay

nam, New Zealand

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good location bit run down

The hotel is nice enough and in a great location 5-10 mins walk from both ipanema and copacobana. Across the road is also a fantastic burger bar. The rooms are nice and good value but the facilities are run down. The hot tub has not been working for a long time (has green water in it) and the gym is a weights machine and a treadmill that keeps turning off. There is a cycle machine that cannot be used as water is leaking from the roof on to the power point. It is a bit cheaper than other hotels so the prices is about right for the standard it is in. All the staff were wonderful except for the woman on reception in the morning who was pretty snappy and rude. Has a great shower with fantastic pressure

6/10 Okay

Jorge, NJ

Disliked: Cleanliness, property conditions & facilities

Low budget hotel

Needs new Blankets, new towels and new fabrics......But looks that this is an owner culture problem.

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Great location and good rooms

Great location. Very close to copacabana beach and ipanema

6/10 Okay

Smiler

Liked: Cleanliness, staff & service, room comfort

EXCELLENT POSITION BETWEEN IPANEMA AND COPA BEACH

THE HOTEL HAD OBVIOUSLY HAD SOME RECENT REFURBS, THE BREAKFAST WAS SUFFICIENT BREADS PASTIES CEREALS FRUIT ETC, JACUZZI DIDN'T LOOK VERY CLEAN WITH MURKY WATER LOOKED UN HYGEINIC, OVERALL VERY CLEAN ROOMS STAFF REALLY FRIENDLY AND HELPFULL EXCELLENT POSITION FOR COPA AND IPANEMA BEACH,WOULD STAY HERE AGAIN....

8/10 Good

Emily, Michigan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic location

We have been to Rio many times before and really enjoy the neighborhoods in the Zona Sul - both Ipanema and Copacabana. This hotel couldn't have been better located. We were able to access either beach/neighborhood by walking just a couple of minutes. The rooms are slightly small, but when I'm in Rio, I'm not expecting to spend much time in the room. The bathroom was clean, as was the rest of the room. We either woke up too late or had other plans for breakfast, so I can't comment on that. I would absolutely recommend this place for people who are focused on exploring Rio/Zona Sul and not looking to have the hotel be the most interesting thing about their visit.

2/10 Terrible

Pedro

Disliked: Staff & service, room comfort
Service was horrible and would not stay there again. They also charged me more than I had booked it for originally

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort

excellent staff - helpful & english-speaking

The room was a little shabby, but the hotel staff more than made up for it. They helped arrange tours, plan outings, and helped work out my lost luggage with the airport. Their English was certainly better than my Portuguese and they put up with my communication struggles.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Antoni, Hong Kong

Liked: Cleanliness, room comfort

Cheap n Cheerful n Great Location

Some reviews for this place are pretty bad - some things probably merited, some not. But let's be honest...the reason you're reading this review is because you're looking for pleasant / affordable accomodation in expensive Rio...and this hotel offers that in droves. It is cheap by Rio standards, the rooms are a decent size (the X01s), the breakfast is generous and the location is excellent. Add to that they are currently renovating the rooms on all 6 floors which should make for a big aesthetic improvement. It ain't the Ritz, but it's a decent budget find.