Royal Square Hotel & Suites5.0 out of 5.0
Recent guest reviews
The hotel is in a great location but could do with a refurb - it's a bit 1980's in the reception area and some parts need repair - broken balcony in our room/lights not working etc. Clean & does the job. The staff were really surly and not terribly helpful but they did a fair job. Breakfast was good - though again the service was a bit hit and miss. The suite was enormous - huge bed/ sofa bed & enough room for a party!
The perfect hotel to stay if you are visiting Riga. Located as centrally as possible, in the middle of the old town. Get out of the front door and then you're in the middle of Riga's vibrant nightlife. And yet it's not noisy there. The hotel is very high standard. Big, great room. Very clean. Daily cleaning. Helpful and friendly staff. Only improvement potential is the breakfast, which was boring and small. This hotel is recommended.
Pleasantly surprised - the room was spacious and a very good desk for work! All staff was helpful and truly forthcoming - thank you! As I work, I would love double power outlets and not only single as when travelling on business one need electricity to more devices at any one time.
First you need to know that Riga is a noisy place and a bit of a party town. Certainly this hotel gets quite a lot of the noise too. Now you can get around that, but to go to the next level, things should be working. The safe still doesn't work despite asking, and several parts of the barrier between the outside barrier beyond the window, and certain death, are missing ! The room itself, a large room on a corner with double aspect windows was fine. Two breakfast cereals had chocolate in, which for some of you would be a welcomed thing, but not for me I'm afraid. And a truly great place would have found me a room even when I appeared an hour and a half before check in time, and not stick to the letter of the law.
My second stay at this hotel in a couple of months. This was definitely my last. Sad to say, but the service has dropped significantly since April. The so-called 5-stars they give themselves does not make up to the standard you will find at any 2-starred hotel. Welcomed by the front desk trying to trick me to paying in cash only (they said the card reader didn't work - it did), a heavily stained bed sheet (see pic) which that they didn't change, and a receptionist arguing that the sauna is not complimentary even if my room folder states that it's "free of charge for all guests staying at the hotel". Apparently customers have nothing to say here. Breakfast staff served me cappuccino 3 days in a row during my last stay, but when asking for a cup this time, they answered impolitely that they've never served this. Do not fall for the employees tricks here, at least I'm not staying at this hotel ever again.
Unfortunately we are here for 10 days, and I'll tell you that the hotel does not correspond to 5 stars, I would give this hotel 3 stars. I will say why, there are no foreign languages in the TV, there is no news in English BBC and EURONEWS. Only Russian and Latvian. Much that I noticed an example when we returned back to the Hotel by 12am, then the lights are off in the corridors, all the lights are turned off for the night, I noticed the girls who clean the rooms, it's very audible how they swear at not pleasant words. Well in our room the glass near the tables is broken. The ceiling on top of the lamp does not look so sure if it does not fall. Well, we had a friend then he has in the room, even a phone to call to the reception, does not work. TV does not work. Where is the boss of this hotel, and why is there no order.
The day we were checking in they said that credit cards cannot be accepted due to some technical issues. That was the very first "surprise" and that was not it. We had no cash with us. I asked the lobby whether it's possible to pay later, cause first we wanted to get some rest after the flight. They replied that it's not in their policy and we have to pay before checking in. So to receive the key to the hotel room that we have already booked, we had to find cash in a city we've never visited before. When we finally got into our room first thing that didn't work was the safe-box, which they finally fixed after my calls to the lobby but still it was too complicated to use. Then we found out that the fridge (which was also a mini-bar) is not working at all, I mean totally. The idea of cooling our champagne was ruined. Again I had to call to the lobby. Few minutes later porter arrived to examine the fridge. His offer was to bring me some Ice in a bucket, which he could not find later by the way. I suppose the fridge has not been working for ages in this "Royal" Hotel. During our 2 day stay in this horrible place I heard from my neighbors that their fridges are not working as well and the electronic keys to their room malfunction (they literally had to ask the lobby 3 times to get inside of their room). The day we were checking out I asked the lobby call for a taxi to transfer us to the airport. What arrived was not a regular taxi with any taxi sings. It was a black Mercedes Benz which cost us 20 Eur. The driver was their worker which is obvious. Worst hotel experience ever.
Me and my husband had booked Royal Square Hotel in Riga for our final nights stay in Latvia before going back home. We had a very bad and quite shocking experience. When looking for hotels, we wanted a place to stay in the old city, close to the restaurants and sight-seeing points. When our taxi arrived at the hotel door, a bellboy came out, and after I greeted him in Latvian, he addressed me, in what I found a strange and very informal way - “Epā. Runā Latviski?” (Oh. You speak Latvian?) I answered to him:“Yes, I do!” When arrived in reception, I approached concierge (called Timur) saying that I would like to make a check-in. Without greeting, his answer was “Russian or English!” At this point I got slightly confused, but was immediately interrupted by a bellboy who was there, leaning against reception desk, telling me in an informal way to not insist on speaking Latvian, but just speak Russian or English instead. We finished our check-in in English. Filled the check-in forms and proceeded to our room. After we dropped our luggage in the room, we went again to the reception. We asked to speak with a hotel director or a manager to alert about the situation, that we felt uncomfortable with the way we were received. Person in reception (Timur) told us there was no-one we could talk to and that hotel manager only works till 16:00. “Come back tomorrow,” he said visibly annoyed. We insisted that we wanted to talk with someone in charge, but again there was no-one. After asking several times, we decided to make a complaint asked a complaint book, to what Timur replied that they don't have such book and then simply denied give it to us. He called someone and passed phone to my husband. Person on the phone claimed to be some sort of hotel authority ( didn't identify himself) and said he is outside city, very far away. We were socked and worried about this situation, so we decided to go to nearby Tourist information centre. There we where given Tourist Police and Hotel and Restaurant association phone numbers. We were also told that Tourist Police might not be very responsive, since there was no criminal action in refusing complaints book. We were worried that hotel might make some claims agains us for damages, since there was no complain book, no-one in charge and they had our credit card and passport data. My husband called the Tourist Police. We were asked to stay at the hotel door and wait for police to help us. We waited around 45 minutes. A man from hotel came out for several times, staring at us, probably trying to intimidate, and then went back in to talk with the receptionist. The police was not showing up, so we decided to go collect our luggage. When entering elevator, I was approached by a man shouting my direction in a barely understandable Latvian: ”You want to speak Latvian!” He didn't greet or say that he is from hotel staff, just shouted. It made me feel really uncomfortable. We took our luggage and went back to lobby to ask for a receipt. With a grin we were asked if we had any problem that we were leaving. We went out and stayed at the hotel entrance, waiting for the Tourist Police that haven’t shown up yet. We now noticed receptionist Timur, bellboy and man at the lobby talking and looking our way (one who approached me earlier). After a while an other man appeared in the reception, pointing our way and talking with the rest of the group. My husband called the Tourists Police again, to know if they were arriving, since at this point we felt really uncomfortable and intimidated. While my husband was on a phone with a police, the two men came out surrounding me. One of them introduced himself as hotel director (not saying his name) and asked :”What is the problem?” I said that his employees were impolite, unprofessional and refused to give complain book, to what he said that the book was in the reception the whole time. This was not true. At the time of check-out, I noticed a guest book they had brought in (one looked like the ones where you would write a thank you note for a pleasant stay, not an official complaint book), but I didn't feel like arguing. At this moment, haven't found any help from Tourist Police, we decided to move away. As a resume - stay away from this hotel, there is nothing 5 star about it. Room was average, a bit worn out. Not up to 5 star standard in any Europe's capital. Service, however, is miserable. To intimate customers seems a common practice. It's not worth the trouble. There are many other good hotels to stay in Riga. I am traveling a lot all around the world and for the first time I encounter this kind of behaviour. The location is good, but the familiar and intimidating attitude from the staff made it the worst hotel stay ever - congratulations!
We just left the Royal Square Hotel at Riga, few moments ago, where we had a very bad experience. We booked it for one night, we have a plane to catch tomorrow and were looking for a place at Riga’s city centre in order to be close to restaurants and to sight seeing during our night in Riga. It happens we were attended in a very rude way since we arrived at the hotel by the bellboy, talking without any manners, and at the reception. My wife started speaking Latvian with the concierge person (called Timur) to check us in (since as far as we know Riga is in Latvia, and she is Latvian) and she was told “Russian or English”. She was surprised with such demand and asked how such thing is possible - what triggered the intervention of the bellboy (who was standing at the concierge all the time, looking like he had nothing else to do or maybe checking in guests is also his job) again addressing in a very informal way telling her to shut up, and ordering her to not insist speaking HER Latvian language! After we dropped our luggage at our assigned room, we come down and asked to talk with the hotel director. Mr.Timur (the bellboy was standing at the desk chatting with him) told us “there is no hotel director available”. So we asked the hotel manager and again the answer was “he is not here”. It was 4.30PM. We asked then the Hotel’s complaints book. Systematically he denied to give it - all sorts of excuses were presented, from not having such thing to other absolutely ridiculous ones. Due to our persistence he finally said he would make a call. He called someone and after they were speaking in Russian (a language I don’t speak) he handled the phone to me, where someone on the other side barely speaking English told “I am out of the city, I am very far away”. We started felling uncomfortable with this situation, and feeling we were needing help we decided to go to the local tourist office to know what we could do. At the tourist office they gave us two phone numbers, one from the Tourist Police (+371 67181818) and another one from the Latvian Hotel and Restaurant Association (+371 67014131). The Association wasn’t answering the phone so we decided to call to the Tourist Police. After we explained we were refused to get the complaints book from the hotel, they said they would send a police car to the hotel to help us out with it. The offer asked us to stay at the hotel’s door in order to receive the police there. So we did it waiting for around 1 hour. The police wasn’t showing up, and we noticed the bellboy and Mr. Timur plus a third man who come from nowhere suddenly talking between themselves and looking at us. The third man was walking around at the lobby and even come out staring at us from the hotel’s door. At this moment, feeling really uncomfortable with the situation, we took a decision: to go to the room and get our luggage and to find another hotel. While crossing the lobby to the elevator the mentioned man - without introducing himself or greeting us or anything else - come after my wife saying something like “ so you want to speak Latvian “ in badly spoken Latvian language. Not knowing who that person was, and judging by the way he addressed to us, we ignored him and took the elevator to get back our luggage. We finally did so and I went to ask for a receipt at the front desk. At this moment we noticed there was another man at the lobby staring at us. After getting the receipt and while I was checking what was charged, Mr.Timur asked in english, ironically: “so you’re moving out? Is there any problem?” while grinning. We went out carrying our luggage and we stayed at the hotel’s front door waiting for the police who didn’t arrive even after 1,30 hrs. So I decided to call them again, and while talking on the phone again with the same police officer who I talked first, letting her know no one appeared to help us, the two mentioned above “fellows” come out of the hotel and surrounded us, staring and speaking something we did not understand (I believe they were speaking Russian). They did it in a intimidatory way making us feel really uncomfortable. Once more, without introducing themselves, they said to my wife “whats your problem” or something like that, in badly spoken Latvian. One of them then said he was the hotel manager - who appeared “magically” it seems, for someone who was “out of the city according to the other one words. At this moment, not having found any help from the Tourist Police, surrounded by those two men we had no idea about their intentions besides to intimidate us, we decided to move away. The whole thing costed us 93.60€, not counting the two hours we spent trying to get the help we never got from the Tourist Police. Later we found a number from a so called “Latvian Hotline for visitor complaints and problems” supposed to work 24 hours a day but no one answered the phone. According with our bad experience, I wouldn’t recommend the Royal Square Hotel to anyone, since their staff is rude and unprofessional.
We stayed at this place for 4 nights in June 2017. We had the hotel help us with booking transfer from the airport to the hotel when we arrived, but when we came to the airport there was no one waiting for us. So we got into a regular cab that actually turned out to be cheaper than our first option. When we came to the hotel and told them that our pick up hadn't shown up they just said 'Oh' The air circulation in our room was terrible and we couldn't open a window. The last day we looked under the bed and its was so disgusting, tons of dust and a really really old lemon. The place hasn't seen a vacuum cleaner for at least 3 weeks... yuk. It wasn't at all the standard it said it would be. The shower was broken and the breakfast was lame. The food at the restaurant was at least ok.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 273 reviews