Best Western London Ilford Hotel

Stayed for two nights to watch the World Athletics. This is a very basic hotel and you would only want to use it as a base. There is very limited parking at the hotel, however we were given a permit for a car park a street away so that was fine. The staff would certainly never win a customer service award, some were fine but others were abrupt and couldn't even summon a smile. Breakfast was ok but the dining room was small and the staff did not appear to have a system of dealing with the problem and some guests just hovered over diners waiting for them to finish! The room was tiny and like an oven, However the hotel was within a couple of minutes of the train to Queen Elizabeth Stadium and that journey only took about 10 minutes which is why we booked it.

Parking is a nightmare, the receptionist told me to park next door when it should have been across the road!! We had our bags in when she decided to tell us our room was in another building across the road !! The room across the road had external access so was a nightmare getting big family bags up and down stairs in the lashing rain! Felt like we were going into a dungeon! The room itself was very warm and comfortable. Can't fault the room! Two small half rolls of toilet paper in the loo !! You'd see happier prisoners of war than the staff working durning breakfast! Don't stay here if you have kids or a car!!

Bedroom was nice and breakfast. The only issue I had were the staff members. Other best westerns staffs are very polite and such a delight. The manager and staff need training. Very very stingy and greedy ! We wanted a refund for one of the rooms we didn't use as there was a lot of us traveling they gave us an extra room for 120£ which I paid for but asked for a refund as we didn't need the room and the staff member talked us into getting it saying we are one room short. When I asked for a refund the woman just passed me there business card and said speak to the manager. When I asked when he or she will be in the receptionist ignored me and started speaking with another staff member who joined in and said to us guests that we shouldn't have taken it in the first place. Staff and manager do need to be changed.

I have slept in this hotel in 2 separate occasions over a 3 week period. I met this front Desk lady named Daiga who was exceptional and worthy of mention. She's actually the reason why I came back to stay on my return trip to the UK. She went out of her way to help me with my luggage which was almost 70lbs to my room which is across the street from the reception and was very helpful in all I requested. Room was ok but i decided to come back because of Daiga's services. And I promised I will return in about 3 weeks to stay there again. I'm in the process of making reservations again for my trip in August. Well Done Daiga. Keep up the great job and see you again soon.

Booked through hotels.com which stated included breakfast, however on checking in was informed this was an extra £5. The room was clean although absolutely tiny, fine for just somewhere to sleep but I would not want to stay longer. It was very close to restaurants, Costa Coffee etc and also to a train station. Staff were friendly enough.

The room was average, but the customer service received by the hotel member of staff DIAGA was exemplary. She really represented the hotel well and went out of her way. She is a credit to the hotel...

I had booked a room through agoda for this hotel a week and a half in advance. The payment had been made and confirmation sent back for the booking. However, when we turned up after a nice evening in London, the receptionists told us we needed to pay four times the amount we already had. Although, I rightly told them that this was a breach of the contractual agreement we had made in confirming the booking of the room, they refused to grant us entry to the room without more money. They were rude, obnoxious, completely unhelpful and without any logic or rational reasoning between the two poor unfortunate idiots. After calls with agoda lasting hours and in the end being told it was between the hotel and them, they would settle the difference they also hung up. The hotel said we could stay in a DISGUSTING crack den of a sister hotel with a single bed between us and had to walk 20 minutes at 2a.m. Without a doubt the worst experience I have had at any hotel the world over. DO NOT TRY TO STAY HERE!!! AS YOU WON"T BE ABLE FOR THE PRICE YOU PAY AND BOOK FOR!

Stayed here for a family wedding near by, the room we stayed in was tiny I have never seen a room so small in my life. The room stunk, especially in the bathroom told reception all they did was gave me some air freshener didn't even come up to the room,rude couldn't be bothered. DO NOT STAY HERE!

Ilford, best western was a very adequate please to stay in London ,we came for a concert at the London stadium and were perfectly placed. But beware of check in policy, we had to have on us the original payment card and photo IID on us , wasn't aware pre arrival. We had had an email sent to us on morning of arrival , to late ! Already on route. Have stayed at best western hotels before and not had this before. We had to pay for room again and have to wait for refund. Every thing else about our stay was fine.