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Hotel Plaza Grande

5.0 out of 5.0

Recent guest reviews

Right in the historic center of Quito, this grand hotel was such a delight. The staff were quite attentive and helpful. The breakfast was generous and well preparation. The room was well appointed. There were a couple of lapses in housekeeping- toilet paper were not newly replenished and some of the supplies were for one person instead of for two guests but overall fine. It was Valentine’s Day and we were gifted with a flower arrangement and wine and desserts in the room.

Excellent location within easy walking distance of the city centre. Traditional rooms and service were of a high standard. Breakfast was beautifully presented and delicious as was the food served in the bar restaurant.

Great location for visiting colonial capital. This hotel is within walking distance to the principal museums, main churches and basilica in Quito center. Next door to the elegant government building and close to restaurants and shops. Old fashioned decor, tastefully decorated and spacious rooms. Breakfast served in the cafe on main floor overlooking the Plaza Grande, a square filled with activity for much of the day. Attentive and helpful staff.

A kind doorman took us on a tour of the hotel and suggested we eat at the upstairs restaurant for lunch.It was more continental than the downstairs which was Ecuadorian.The meal we had was among the best we have ever had. The price was reasonable. The level of attention made a vegetable entree into something exquisite and my wife said the sauce on her corvina was subtle .

As a luxury travel advisor, i expect a lot and the Hotel Plaza Grande lived up to my expectations. Above all, the staff went over and above to take care of our every need. We were especially impressed when the doorman walked us 6 blocks (streets were closed due to the Festival of Quito) to get a taxi. He then took down the taxi ID numbers to ensure we were kept safe. Best of all, we were given earplugs on our last night with a note from the hotel saying "Dear guest - wish to inform you that tonight we will have an event on the 4th floor. The hotel always strives to keep sound levels fully controlled because it is very important for us your rest. Thank you for your understanding Kind Regards Front Desk" how wonderful is that! The room was beautifully appointed, in perfect condition and the bed was extremely comfortable! Will definitely book guests here!

I want to start by saying that the Plaza Grande is a beautiful old building in a fantastic location in the old colonial city. You cannot fault it’s location. My wife and I got married there many years ago, so I have a fondness for the place. Though I have to say on returning, I had a below par experience. The suite we had was wonderful and overlooked the square, though that’s where the positives end. The PG is trying to be a 5 stat boutique hotel and it simply isn’t. It’s a small old hotel that doesn’t really seem to appreciate the many little things that make you a 5 star hotel. Some may find the list below petty, but when taken in totality it sums up why it simply does meet the standard it tries to set. * My wife was served raw/ undercooked sea bass in restaurant. The situation was handled wonderfully by the waiter and we weren’t charged. But it just shouldn’t have happened. * Ordering breakfast in the room we were served the wrong breakfast including bacon and sausages and we are vegetarians. To make it worse the poached eggs ordered were a bowl of raw eggs. The explanation was it’s a local dish and we mis-heard you. My wife is Ecuadorian and they don’t eat raw eggs. * I had to ask twice for the plates to be taken away from room service, this took an hour. * I sent some things to be printed downstairs, they promised to bring to the room, they didn’t. * Most shocking of all after the raw eggs incident, I asked to speak to the manger (Alonso Marim) who was off site. When I called him, he answered and I asked if he spoke English he claimed he didn’t. I passed him to my wife who spoke to him in Spanish and ascertained he did speak English. He simply lied because he wanted to avoid dealing with my complaint. A cowardly man, who would rather let his staff deal with the complaint. Of course the manager will write a trite reply apologising, and remind me they sent my wife flowers, chocolate strawberries and champagne to apologise. But we didn’t want these, we wanted good service and some sincerity in the apology. For all of those reasons if you can find that little bit extra book in at the Gangotena, it’s a wonderful hotel with great food and service. We live in Quito part of the year so know the place very well.

We stayed at this hotel prior to a trip to the Galápagos Islands. On arrival we were made to feel immediately welcome and given a refreshing drink. The room, overlooking the main square, was large and although old fashioned it was well appointed and extremely comfortable. Breakfasts were good although we didn’t much like the coffee and all the staff were extremely helpful. We left very early on our last morning but the hotel provided us with a good continental breakfast without any fuss. Don’t stay here if you want the glitz of a modern hotel but if you like peace and quiet and good old fashioned service this is a hotel that provides all of this and in a great location.

We just got back from a Galapagos cruise and our first two nights. The hotel was very comfortable. We checked in and were given a welcome refreshing drink which was very good. The room was large and overlooked the main square. At night we slept very well and noise was at a minimum. The bathroom was very comfortable with a large shower and tub and nice amount of counter area. A comfortable bathrobe, coffee, bottled water, and a bottle of wine and chocolates made the experience even better. Free WiFi. The hotel was well located in central old town. Service was exceptional. Breakfast was included and very plentiful Monday through Friday as a buffet. Saturday we ordered off the menu. We did eat at the restaurant for dinner and it was simply ok food.

My wife and I stayed at the Hotel Plaza Grande two nights before our cruise to the Galapagos Islands and one night after. What a wonderful hotel. It's all about location, location, location. It's a perfect location to get a feel for the city. Our beautiful room on the second floor overlooked the Plaza. We were greeted warmly by the desk attendant, Annamaria and quickly escorted tour room which was decorated with beautiful fresh cut flowers. The lobby had the most beautiful bouquet of green roses we have ever seen. The lobby restaurant and bar are great for any meal. We ate at a window seat overlooking the Plaza. Great for people watching. The Presidental Palace is to your right and the Cathedral is right across the plaza. The wait staff and bartenders were great. One, in particular, Wilmer was kind enough to secure for us a bottle of Pisco (an alcohol) we wanted to take back home with us. At night, the Plaza is lit up and you can clearly see what appears to be an angel in the hills which is really the Virgin Mary with wings. Many lunch and dinner venues are within walking distance of the hotel. Upon our return from the Galapagos, the staff welcomed us like long lost relatives and showed us to our same beautiful room. We would recommend this hotel highly for a feel and taste of Quito and would come back again next time we are in Quito.

So I spent one night here and had enough from that experience to know that this hotel has both good points and some not so good points. First, the location is the hotel's best characteristic--it is located directly on the Plaza Grande which is the heart of Quito's colonial old town. This hotel is consistently considered the second most luxurious hotel in Quito and the second most expensive after the nearby Casa Gangontena hotel. Unfortunately, Hotel Plaza Grande just cannot compare with its nearby rival Casa Gangontena, despite having a price that is similar. My main problem with Hotel Plaza Grande is that it is way too dark in terms of both its furnishings and the amount of light it actually gets inside. The dark hallways, dark rooms with heavy, brown-colored decor and heavy wood accents just seemed too oppressive to me. I felt sort of like I was in a tomb in my room despite being in an extremely busy part of the city. The hotel staff also did not seem particularly friendly either--they were attentive but did not seem to go out of their way to be friendly. The place also seems a bit "worn out" in terms of its furniture, the elevators, etc. I would recommend this place more for a place to have lunch or dinner but not to spend the night. If you want a luxurious hotel and are willing to spend quite a bit of money, I would highly recommend spending the extra money and going to the Casa Gangontena for a luxury hotel in the historic center of the city. Otherwise, pick a nice hotel in the newer part of the city and take a taxi to the historic sections.

Garcia Moreno N5-16 Y Chile Quito Pichincha

Hotel highlights

  • Steps from Independence Square and Quito Cathedral
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Located in The Street of the Seven Crosses, Hotel Plaza Grande is next to popular attractions like Independence Square and Quito Cathedral. This 15-room, 5-star hotel has free in-room WiFi along with free valet parking and a health club. It's in central Quito and also close to El Panecillo and Basilica of the National Vow.


Dining

In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 15 air-conditioned accommodations feature sitting areas. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, hair dryers, and bathrobes. Refrigerators, minibars, and coffee makers are also standard.


Property features

At Hotel Plaza Grande, guests have access to a health club, a rooftop terrace, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available on request) for USD 75 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a meeting room, a business center, and express check-in.

Room options

Royal Suite, 1 King Bed, City View

King 1 | Sleeps 3

Royal Suite, 2 Twin Beds, Courtyard Area

Twin 2 | Sleeps 2

Royal Suite, 1 King Bed, Park View

King 1 | Sleeps 2

Royal Suite, 2 Twin Beds, Park View

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

97% of guests recommend this hotel

Total of 308 reviews