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The Dairy Private Luxury Hotel

4.0 out of 5.0

Recent guest reviews

We arrived at The Dairy Private hotel in the morning, after flying for almost 24 hours from the US. We couldn't check in but the one on one personal service that we received from the manager on duty (Nicola.. sp?) was unbelievable. She sat down with us in the living room, spreading out maps and information and made a plan as to how we could spend the next few hours in Queenstown. She also called ahead and booked us for some activities for the next few days. Her enthusiasm was the perfect introduction to New Zealand. This small hotel is very cozy and very well located. We had a room with a balcony and view of the lake and mountains. The breakfast is delicious and the hot tub perfect after a long trip.

The hotel was perfect. The rooms were comfortable and the breakfast was amazing. Close enough to town to walk down but far enough away to be away from all the traffic and noise. I would come back here in a heartbeat. 5 stars!

The Dairy was a perfect choice for my stay in Queenstown. Close enough to town to walk, yet far enough to be away from the noise. Extremely comfortable bed after that long flight. Great breakfast included. Couldn't be happier with my stay. Would definately stay at the Dairy next time.

街中から少し階段を上がったところにある小さなホテル。 暑い中到着すると小奇麗なLibraryへ案内され、ウェルカムドリンクを頂きながらチェックイン。 シャンパンが飲めないのでオレンジジュースを頂いたのですが、これもおいしかった…。 受付をしてくれた若い女性がチェックアウトのタクシーのその場で聞いてくれて、手配をしておいてくれました。 また、夕食についても聞いたところ市内のいくつかのレストランを教えていただき、これがまた当たりでした。 彼女は私の滞在中(2017年2月18日~2泊)ずっと宿泊客を的確にサポートしてくれ、市内のアクティビティ手配でも助けていただきました。 ホテルの朝食は一品メインを選んで後は食べ放題という形でしたが、置いてあるデニッシュがしっかり温めてあって美味しかったです。(朝一番だったからかも) お部屋は道路に面したお部屋で、夕日に染まる山並みが美しく、映画ロケ地めぐりが目的でNZに来た私にはこれ以上ない素敵な眺めでした。 また泊まりたいのはもちろんですが、笑顔で見送って下さったあの女性にもまた会いに行きたいと思えるホテルです。 I stayed from February 18, 2017 for 2 nights and a young lady has helped me while my stay. She helped me to take contact with local tour company, find a restaurant and provided a taxi to the airport. Check-in was in the small but beautiful Library and she offered me a drink, which was quite refreshing long flight and hot summer day. Room was beautiful, and I could see the mountains from my window. It was really pleasant to me who has traveled to see the scenery from movies. I would definitely go back to stay, and to see kind and helpful lady again. The only regret is that I forgot to ask her name...

I stayed here for 3 nights - and would stay again. The location is a short walk to town, about 3 minutes, but yet you're out of the late-night noise and crowds. There are 13 rooms and they serve a fabulous breakfast.. so I consider this more of a bed & breakfast. There's also a hot tub, which I used one evening. I arrived mid-day and was greeted by Nicola.. who gave me a tour of the property, explained breakfast offerings and times, gave me recommendations on restaurants and offered to set up any tours or adventure trips I wanted to take. I ended up doing these on my own and HIGHLY recommend "The Station" - which is the booking and information center for any and all trips. It's 5 minutes from the property and they have a ton of information. This is also where many of the tours depart from. Back to the Dairy Private, the sheets and towels were quality and there was a small refrigerator in the room. I'm a bit surprised by some of the negative reviews.. as my experience was very nice - but, don't go expecting a Four Seasons or Ritz!

A great spot for those who want to be close to everything but not be in the noisy part of town. Everything is very nice, the room, staff, breakfast and facilities, would highly recommend to those who like to walk places.

Our tour planner had booked us into a series of delightful boutique hotels and up-market b and bs and by the time we got to Queenstown our expectations were high. I'm not quite sure why we didn't enjoy The Dairy as much as other places, but it was, frankly, rather dull. There was, as others have commented, not quite enough parking for all the guests' cars. Breakfast had to be taken at specific times as the dining room could not accommodate all the guests at once and the menu was pretty unremarkable. Though near the town centre, The Dairy was up a steep road and as I have some mobility issues we ended up taking our car for dinner in the town each night. The room was bland though comfortable, but devoid of any view. And although there was indeed a small hot tub in a back yard, it was in such an unappealing place I didn't observe anyone choosing to use it. The staff were friendly but it was all a bit 'meh'!

The Dairy was fine, but far from the “luxury” property that it markets itself. First, there isn’t enough parking for all rooms, and they don’t offer valet service. They offered no assistance with baggage and trying to get a recommendation, or assistance, from the staff was nearly impossible. The one and only staff member we ever saw was so overwhelmed, she couldn’t possibly do more than just keep up with basic duties. She was kind and pleasant, but stretched way too thin to be of much assistance beyond just meeting basic needs. The room was spacious and clean, so we had no complaints there, but the lack of staff is holding this property back from being a true luxury hotel. During our two weeks in NZ, we stayed in several B&B’s and The Dairy was by far the least luxurious from a customer service standpoint. If you’re marketing yourself as a luxury property, please have adequate staff to accommodate your guests.

We were very disappointed with this B&B the view from our small room looked down at what I can only describe as the hillbillies, not really sure who was staying/living there but they could look straight up at as if we were near the window, this meant we kept the curtains closed which made the room dark. The bathroom was very small and compact. The location of the B&B is up on a hill and near to main roads which results in vehicles having to rev a little more, this made it very noisy. Not one we would recommend.

From the very beginning of my contact with Richard I knew this was going to be an amazing place. Nothing was too much of a burden. We were heading off on a five day trek and needed our bags left somewhere. Richard without hesitation made it very easy for us. He greetedus at the door and knew who we were and took our luggage while we went off to Ultimate Hikes. The hotel itself is very comfortable and cosy. The rooms are beautifully and. Tastefully decorated. We had an amazing nights sleep in a really comfortable bed and were able to have an early breakfast before we met our early flight. The living areas are places you don't want to leave. Just like home... actually even better. I am sure it would be a.beautiful haven in the winter! This hotel is so close to town! We can't recommended it enough.

10 Isle Street Queenstown Otago

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool
  • Free bike rentals

Located in Queenstown City Centre, The Dairy Private Luxury Hotel is next to CaddyShack City Mini Golf and Toi o Tahuna. This 4-star hotel welcomes guests with 13 rooms and conveniences like an outdoor pool, free in-room WiFi, and free self parking. Centrally located in Queenstown, the hotel is also a short walk from Fear Factory Queenstown and Kiwi and Birdlife Park.


The Dairy Private Luxury Hotel's 13 soundproofed rooms provide refrigerators, coffee makers, and free newspapers. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with Egyptian cotton sheets and down comforters ensure a restful night. Other standard amenities include free local calls, free bottled water, and ironing boards.

Property features

At The Dairy Private Luxury Hotel, guests have access to an outdoor pool, a spa tub, and free WiFi in public areas. If you decide to drive, there's free parking. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and a safe deposit box at the front desk. Other amenities at this adults-only hotel include free use of bicycles, a computer station, and a library.

Room options

Premier Room

King 1 | Sleeps 2

Standard Executive

King 1 | Twin 2 | Sleeps 2

Luxury Apartment, 4 Bedrooms

Queen 3 | Queen 2 | Sleeps 6

Premier Executive

King 1 | Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

98% of guests recommend this hotel

Total of 933 reviews