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Mercure Queenstown Resort

4.0 star property

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Photo gallery for Mercure Queenstown Resort

A restaurant with outdoor seating overlooking a lake and mountains.
2 restaurants; breakfast and dinner served
A swimming pool with a waterfall feature, surrounded by lush greenery and a mountain backdrop.
A hotel room with a large window, a bed, a bedside table, a lamp, and a view of a body of water and mountains.
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning
  • Gym

Explore the area

View in a map
Sainsbury Road, Queenstown, 9300
  • Place, Steamer Wharf
    ‪5 min drive‬
  • Place, Queenstown Mall
    ‪5 min drive‬
  • Place, Kiwi Park
    ‪6 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 256 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Superior Room, 2 Queen Beds, Lake View

A hotel room with a large window, a bed, a chair, a TV, and a lamp.

Superior Room, 2 Queen Beds, Lake View

8.8 out of 10
Excellent
(20 reviews)
  • Lake view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Lake View

A hotel room with two beds, a desk, a chair, a view of mountains, and a painting on the wall.

Room, 2 Queen Beds, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

  • Lake view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View | In-room safe, individually furnished, desk, blackout drapes

Room, 1 King Bed, Lake View

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Double Room, 2 Double Beds, Garden View

A hotel room with two beds, a chair, a lamp, and a window with curtains.

Double Room, 2 Double Beds, Garden View

9.2 out of 10
Wonderful
(26 reviews)
  • Garden view
  • 267 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free wired internet

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a large window, a bed, a bedside table, a lamp, and a view of a body of water and mountains.

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)
  • Lake view
  • 299 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

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About the neighborhood

Queenstown

Located in Fernhill within a mile (2 km) of Lake Wakatipu, Mercure Queenstown Resort is within 2 miles (3 km) of other popular sights such as Kiwi Park. This 4-star hotel has 148 guestrooms and offers conveniences like 2 restaurants, an outdoor pool, and a gym.

What's nearby

  • Steamer Wharf - 5 min drive - 1.4 miles
  • Queenstown Mall - 5 min drive - 1.6 miles
  • Kiwi Park - 6 min drive - 1.6 miles
  • TSS Earnslaw Steamship - 7 min drive - 2.3 miles
  • Queenstown Beach - 7 min drive - 2.3 miles

Getting around

  • Queenstown Intl. Airport (ZQN) - 17 min drive

Restaurants

  • ‪Finz - ‬3 min drive
  • ‪Heritage Queenstown - ‬6 min walk
  • ‪Lokal - ‬9 min walk
  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪My Thai Lounge - ‬4 min drive

About this property

Mercure Queenstown Resort

Mercure Queenstown Resort features an outdoor pool, a children's pool, and a gym. If you drive, self parking is NZD 15.00 per night, and there's also a ski shuttle for a fee. The 24-hour front desk has multilingual staff ready to assist with securing valuables, luggage storage, and tours or tickets. Other amenities at this ski hotel include a sauna, free WiFi in public areas, and a hot tub.
Guests can expect free wired internet and 50-inch LCD TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Other standard amenities include coffee makers, safes, and phones. Housekeeping is available on request.
An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle (surcharge)
  • Uncovered self parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Banquet hall
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for NZD 65.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: NZD 100 per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NZD 32 per person
  • Uncovered self parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

Are free cancellation options available at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Queenstown Resort?

As of Jul 1, 2026, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on Aug 1, 2026 start from $158, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Mercure Queenstown Resort?

This hotel is situated in Fernhill, just steps from Mt Crichton Loop Track. You'll also find Skyline Queenstown and Lake Wakatipu within a short drive.

Will I be able to park at Mercure Queenstown Resort?

Yes, uncovered parking is offered for NZD 15 per night. Wheelchair-accessible parking is also available for guests.

Does Mercure Queenstown Resort have a casino at the property?

No, Mercure Queenstown Resort doesn't have a casino.

Will I find an indoor pool at Mercure Queenstown Resort?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. Guests have pool access between 7:00 AM and 10:00 PM.

What will couples enjoy most about a stay at Mercure Queenstown Resort?

There are many amenities for couples at this hotel, including champagne service as well as an ocean-view restaurant and an outdoor pool.

Are there hot tubs at Mercure Queenstown Resort?

No, but guests can enjoy a sauna at this hotel.

Does Mercure Queenstown Resort feature a restaurant that includes a breakfast menu?

Yes, Mercure Queenstown Resort has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Mercure Queenstown Resort allow pets to stay for free?

No, pets aren't allowed at Mercure Queenstown Resort.

Are there connecting rooms at Mercure Queenstown Resort?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to Mercure Queenstown Resort?

The closest major airport to Mercure Queenstown Resort is Queenstown Intl. Airport (ZQN), which is 6.2 mi away (17 minutes by car).

Can I book a room with a balcony at Mercure Queenstown Resort?

No, there aren't any guestrooms at Mercure Queenstown Resort that offer a balcony.

Does Mercure Queenstown Resort have a wedding venue on site?

Take advantage of the wedding venue at Mercure Queenstown Resort if you plan to say "I do" during your trip.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 488 out of 1001 reviews
Rating 8 - Good. 340 out of 1001 reviews
Rating 6 - Okay. 115 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 17 out of 1001 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Shops where near by Staff are welcoming and friendly We had a lovely 1 night stay
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful view in a lovely hotel
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. The restaurants were well managed and set-up. The food was excellent.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast lovely views
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing lake view. Loved our stay here!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Basil

Liked: Cleanliness, amenities, property conditions & facilities
Room was very neat and tidy and also staff.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, kid friendly
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Gully

Liked: Cleanliness, staff & service
Stunning views, beautiful location although a bit out of town, easy quick drive though. Slow wifi although better if you’re in reception. No smart tv or streaming which was rough with the kids as theois no abc kids or kids channel. Hotel is a bit dated.
Pool was a bit dirty and falling apart but the kids loved it
Stunning views from the rooms and common spaces
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view. Breakfast was good. Great staff. Would stay again
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Annamaria

Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025
Verified

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
Beautiful location- just like the pictures. Very welcoming hotel. Taxi/uber necessary to go to city center
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Dhama

Liked: Cleanliness, property conditions & facilities
The view. Rooms were also clean.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Bob

Liked: Cleanliness, amenities, property conditions & facilities
Room was of a very nice quality. A wee bit away from town centre. Not sure the car parking fee is warranted but otherwise satifactory.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
It has beautiful room view
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Varsha

Liked: Cleanliness, amenities, property conditions & facilities
Nice location,good size rooms
Stayed 4 nights in May 2025
Verified

10/10 Excellent

evan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Carol

Liked: Cleanliness, amenities
Friendly staff, check in was efficient.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay!
Stayed 5 nights in Oct 2022
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and facilities. Rooms were large but tired and needed refreshing. Excellent bar with happy hour and restaurant with fantastic view. Wonderful stay and would return in a heartbeat.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Jaswinder

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to stay with family and lot’s of thing to do around.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Freeman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!
Stayed 1 night in Sep 2025
Verified

8/10 Good

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and nice environment.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff, beautiful property and view of the lake!
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.
Stayed 4 nights in Sep 2025