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whala!urban punta cana

4.0 out of 5.0

whala!urban punta cana

4.0 out of 5.0

Recent guest reviews

Pros: The lobby and pool are beautiful. Staff was nice but not very helpful. Cons: Terrible location (across the street from a transformer plant, next door to a local hospital and not a beach in sight!) The breakfast is not worth getting up for. There are no elevators and we seniors were given a room on the 3rd floor. There are no restaurants on property or in walking distance. There is a $35USD transportation charge per person/per day if you want to visit one of their properties that has a beach...you don't find that out until you get there. To begin this 24hr nightmare, we paid a non refundable price, in advance for a Jr. suite for 4 nights/5 days. When we checked in (the bait and switch happened) we were taken to a king bedded room with no windows! (I didn't know there were hotel rooms without windows!!!). After telling the bellman that was not what we paid for, he called the front desk and advised them of that fact, he returned to the desk and retrieved keys for a Jr. suite...low and behold the jr suite was worse, it was on the third floor (no elevators), had NO balcony and a view of a construction site in an empty field. The next day we decided to check out and find a hotel/resort in a better location with more to offer. We went to the registration desk to explain that we were checking out early and why wanted a refund for the remaining nights. Our request has fallen on deaf ears. NO ONE, to date, has done anything to assist us.

I never thought the hotel exceeded my expectations, good atmosphere, very friendly people, very attentive and helpful staff, to be an urban hotel and does not own a beach this is super good, it is very hygienic, the extreme cleanliness, the super beautiful pool and Comfortable, I did not leave the pool I loved it, the delicious breakfast has a lot of variety and is well organized and distributed, I had a lot of empathy with the following waitresses Belgica and Daysi, two super attentive and friendly girls always checking that everything is in place. I have the pleasure of meeting the director and congratulate him on his great management and work in the hotel. I was delighted and would return without thinking again! Thank you very much to all

Beautiful, clean facility. Staff was super friendly and helpful. Pool is amazing. Superior breakfast with numerous choices. My only complaint is its location. It is next to a hospital and the highway. It is not near any beaches or shopping. Thank goodness I rented a car to get around. Despite its location, I would still go back on my next visit.

The hotel itself is nice and clean.Room spacious and bed comfortable. Found pool area got lots of wind so a little chilly. Breakfast was ok, the chocolate pastries were particularly tasty. The location is far from anything, not great if you wanna eat out or go to the beach. Major complaint is that the hotel is set up to encourage you to spend more money there. My husband went to order food to bring to our room, and the staff said 'oh we can bring it to you', but they didn't mention the added 150 peso fee. This was annoying as we were located very close to the bar so we could've easily taken the food ourselves. The next day we asked to take our wine to our room and were given the same offer, but we insisted on taking it ourselves.In addition the rooms are equipped with a fridge and a working grill, however there are no pots and pans or cutlery. Based on the pictures we had planned to cook a little ourselves, but when we arrived we realised it wasn't possible. So, once again you feel set up to buy food from the hotel.

Located in the middle of nowhere, 2 miles (3,2km) from the beach. Clean and modern hotel by the highway. Breakfast buffet with okey food. Big rooms with comfy beds. Some traffic noise in the pool area. Overall okey hotel but the location is a problem... Taxi is 20USD if you want to go anywhere to eat or shop. The ”business center” next door is almost completely empty except for a pet shop, a small restaurant, some offices and a gym. There is a shuttle service to the beach, but you can only ride it if you agree to buy a day pass at the sister hotel WhalaBavaro. The day pass is 35 USD per person, so a quick (40 minutes!) walk down to the beach is cheaper - and the beach down by the Jellyfish restaurant is great!

I dont usually give excellent for nothing because nothing is perfect in this life but I have to for this hotel all because of its staffs friendly very professional and great service. Only thing I spend 3 hours Looking for that hotel and everyone i asked they send me to whala bavaro it will be nice if there signs on the road to guide us when going to the hotel over all thats a very nice hotel really like and recommend it a lot if you going to punta cana

If you're looking for a hotel with a quick access to the airport, this is what I can recommend. Nice, spacious rooms ideal for families. The pool area is beautiful and relaxing. Breakfast is amazing with a wide variety of fresh fruits and the best ever homemade juices. The staff is super friendly, making out stay a great one!

The hotel is clean and is new. However the A/C needs a lot more power to climatize the room. Especially in the 3rd floor where the sun sits down. The manager did nothing about it and did not offer a solution.

The location is far from everything most taxis drivers gets the hotel confused with Whala Bravaro which is under construction. This is an additional charge to use the phone which is not written on any of the documents signed when checking in. I had credit card issues which cause me to call numerous times from the desk the reception representatives harassing for 66.00 they even bought security to knock on my door. Not happy about that, I ask to speak with a supervisor he or she was never available. As a new hotel some customer service improvements are needed but a bright note the hotel is clean and breakfast is so filling.

The service, food, people are great! Very modern, neat and clean rooms, pool and hotel in general. Breakfast is a luxury. We loved our stay in this hotel!! 5 days enjoying in a neat and safe place. El servicio en general es excelente! Desayuno de lujo, habitaciones muy modernas, limpias y seguras. Nos encantaron los 5 días que nos hospedamos en el hotel. Todo perfecto!!

Avenida Estados Unidos Punta Cana La Altagracia

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Pool bar

Palma Real Shopping Village is within 2 miles (3 km) of whala!urban punta cana while other popular attractions such as Bavaro Beach are within 3 miles (5 km). This 69-room, 4-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's also close to Downtown Punta Cana and Dolphin Island.


Dining

Each morning free breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or make new friends over drinks at the bar/lounge.


Rooms

A flat-screen TV comes with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include a refrigerator, a ceiling fan, and a safe.


Property features

At whala!urban punta cana, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Free parking is available if you drive. Front-desk staff can answer questions 24/7, and assist with luggage storage, concierge services, and dry cleaning/laundry. Additional amenities include a meeting room and a terrace.

Room options

Junior Suite

King 1 | Sleeps 4

Junior Suite with Pool View

King 1 | Sleeps 4

Double Room with Pool View

Queen 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

% of guests recommend this hotel

Total of 46 reviews