If you're looking for a hotel with a quick access to the airport, this is what I can recommend. Nice, spacious rooms ideal for families. The pool area is beautiful and relaxing. Breakfast is amazing with a wide variety of fresh fruits and the best ever homemade juices. The staff is super friendly, making out stay a great one!

The hotel is clean and is new. However the A/C needs a lot more power to climatize the room. Especially in the 3rd floor where the sun sits down. The manager did nothing about it and did not offer a solution.

The location is far from everything most taxis drivers gets the hotel confused with Whala Bravaro which is under construction. This is an additional charge to use the phone which is not written on any of the documents signed when checking in. I had credit card issues which cause me to call numerous times from the desk the reception representatives harassing for 66.00 they even bought security to knock on my door. Not happy about that, I ask to speak with a supervisor he or she was never available. As a new hotel some customer service improvements are needed but a bright note the hotel is clean and breakfast is so filling.

The service, food, people are great! Very modern, neat and clean rooms, pool and hotel in general. Breakfast is a luxury. We loved our stay in this hotel!! 5 days enjoying in a neat and safe place. El servicio en general es excelente! Desayuno de lujo, habitaciones muy modernas, limpias y seguras. Nos encantaron los 5 días que nos hospedamos en el hotel. Todo perfecto!!

The hotel is nice . and the people who work here are very good at providing the best service that they can at this hotel. However. this is the most expensive beer. cigarettes, and food in the Dominican republic. A beer here is more expensive than any other place I have been..250 pesos for a beer..Corona. 200 pesos for a domestic beer. These prices are basically double of anywhere else I have been in this country the cigarette machine takes US dollars and are 10 dollars a pack, compared to 250 pesos (5 dollars) everywhere else. they increased the price of beer, by 50 pesos, and this seems to just take away from the tips the workers could have made. Taxi will cost 20 dollars to go anywhere, then 20 dollars to get back, so rent a car if you stay here.

New hotel, excellent service and very reasonable price. Quiet and great for families and friend. Very modern, very convenient for traveling around the area and 15 minutes from beautiful white sand Macao beach!

Overall good hotel, The room was spacious and airy. The bed was okay. The hotel felt secluded, there was nothing around it. There was no option to go explore restaurants or shops, I had to take a cab to go to the town. The choice of food was limited also. The service was good, the employees were friendly and helpful.

I really enjoyed my time at Whala Urban Punta Cana! The staff offered really good service, Saul and Juan Carlos from the reception helped us a lot and gave us advice and tips! Overall I really enjoyed my visit there and it was totally worth the money so I would highly recommend it!!

I really liked this hotel we only stayed one night but i liked it the hotel is very clean, it looks new, and the staff are very friendly. The only thing that I didn't like was that there wasn't anything to do walking distance not even for food we needed to get a taxi but other than that the hotel and the neighborhood were good.