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Recent guest reviews

Gorgeous property with spacious and beautiful villas. Will definitely return.

Amazing service. Staff great. The accommodations were outstanding. The VIP treatment from the moment we landed was top notch.

Going to this luxurious complex for a R&R 5-day stay, we knew it was not 'all inclusive' as most are in the Dominican Republic. We therefore expected a higher quality of service and discrete but polished and efficient attention from the staff. Except when it comes to the customs we could fly through both ways (!) as the international airport is basically on the property grounds, we cannot say we got the level of service we were expecting. Staff is very gracious and tries their best but clearly is largely undertrained for a 5-star. Another disappointment came with the ridiculous mark-ups we were forced to pay for any item (a very far from extravagant dinner for two ends up above the $120 mark, probably $160 with 2 glasses of wine and some water) as we were basically trapped on the grounds of "Punta Cana". We came to discover -we should have known better- that Punta Cana is not really the name of a town or a village, but more of a marketing concept (with fences around it, though). Too bad, because the natural setting is truly gorgeous, and extremely well preserved too. All in all, yes we had a very restful stay in a great natural environment and well designed and kept hotel. Seclusion however is something you want to decide for yourself, when you want it, rather than it being imposed upon you by design. When this feeling of being trapped is combined with hefty and unjustified prices, it turned into not such a great experience overall...

Higuey Punta Cana La Altagracia

Hotel highlights

  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining

Tortuga Bay Hotel places you next to La Cana Golf Course and Punta Cana Beach. This 30-room, 5-star hotel has a private beach, a golf course, and a marina.


Dining

Start your day off right with a free buffet breakfast, served each morning from 6:30 AM to 10 AM. This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café.


Rooms

The 30 accommodations feature balconies and afford space to spread out with sitting areas. Guests can expect 37-inch plasma TVs with satellite channels and DVD players, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries, and beds sport Frette Italian sheets. Microwaves, minibars, and coffee makers are also standard.


Property features

Awarded Travel & Leisure 500 status in 2021, Tortuga Bay Hotel features a private beach, a golf course, and a marina. Free valet and self parking are available—or if you're not driving, take the free airport shuttle (available 24 hours). The front desk has multilingual staff standing by 24 hours a day to assist with luggage storage and concierge services. Other amenities at this beach hotel include a full-service spa, an outdoor pool, and a children's pool.

Room options

Ocean View Two Bedrooms Suite

1 King Bed and 2 Double Beds | Sleeps 6

Beach Front Two Bedrooms Suite

1 King Bed and 2 Double Beds | Sleeps 6

Ocean View Junior Suite

1 King Bed | Sleeps 3

Beach Front Junior Suite

1 King Bed | Sleeps 3

Guest reviews for Tortuga Bay Hotel

Everyone (1) Couples (1) Family (1)
5
Everyone

By on Jan 22, 2020

Review comment responded on Jan 23, 2020

Dear Guest, thank you very much for staying with us at our little slice of paradise, the Tortuga Bay Hotel. It was a pleasure for us to host you in our beautiful property. We would be more than delighted to welcome you again to our Tortuga Bay Hotel so you can enjoy the PUNTACANA Resort & Club's unforgettable experience again. We sincerely look forward to seeing you soon.

5
Family with small children

Gorgeous property with spacious and beautiful villas. Will definitely return.

By on Dec 3, 2019

Review comment responded on Dec 3, 2019

Dear Guest, thank you very much for staying with us! We truly appreciate your feedback. Our staff is very happy that you had a wonderful experience at our gorgeous Tortuga Bay Hotel. We would be more than delighted to welcome you back and enjoy the PUNTACANA Resort & Club experience.

5
Family

Amazing service. Staff great. The accommodations were outstanding. The VIP treatment from the moment we landed was top notch.

By on Apr 23, 2019

Review comment responded on Apr 24, 2019

Dear guest, thank you for staying with us! We appreciate your feedback. Our staff is very happy you experienced an amazing service with them and that you enjoyed our outstanding accommodations. We make it our mission to always provide all our guests that VIP treatment since the very moment you step foot in our airport throughout your entire stay in our beautiful Tortuga Bay Hotel. We sincerely look forward to welcoming you again.

2

secluded... too much so ?

Couples

Going to this luxurious complex for a R&R 5-day stay, we knew it was not 'all inclusive' as most are in the Dominican Republic. We therefore expected a higher quality of service and discrete but polished and efficient attention from the staff. Except when it comes to the customs we could fly through both ways (!) as the international airport is basically on the property grounds, we cannot say we got the level of service we were expecting. Staff is very gracious and tries their best but clearly is largely undertrained for a 5-star. Another disappointment came with the ridiculous mark-ups we were forced to pay for any item (a very far from extravagant dinner for two ends up above the $120 mark, probably $160 with 2 glasses of wine and some water) as we were basically trapped on the grounds of "Punta Cana". We came to discover -we should have known better- that Punta Cana is not really the name of a town or a village, but more of a marketing concept (with fences around it, though). Too bad, because the natural setting is truly gorgeous, and extremely well preserved too. All in all, yes we had a very restful stay in a great natural environment and well designed and kept hotel. Seclusion however is something you want to decide for yourself, when you want it, rather than it being imposed upon you by design. When this feeling of being trapped is combined with hefty and unjustified prices, it turned into not such a great experience overall...

By on Jul 8, 2009

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