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Recent guest reviews

I was actually upgraded to the Grand Reserve and I loved their all white structural theme. I also loved the food, the rooms were amazing, the service was top notch, everyone was friendly, and I felt safe! Overall had a great time. The only thing I did not like was that I did not feel the Dominican culture in the resort. I am of dominican descent and I expected to hear merengue and bachata music and be able to dance it. It was non-existent. If I wanted to hear classic pop music, I could easily do that in the states. I want them to be proud of the culture and showcase it a lot more, especially via the music. Other than that, it was a fantastic stay.

The property was very nice and clean, the staff as expected was very attentive and hospitable. The swim up suite was the best room we've ever experienced. The one bad thing in our vacation was the food which was a huge disappointment. The Meat Haus Restaurant cooked a very good Steak and the Mangu for breakfast was spot on. Other than that it lacked in every sense of the word.

Staff Service and attitude. Beautiful facility design, with plenty pool and rest areas, even shaded. Great favorite

Great: the people and the concierge service Good: Great beach and pools Bad: The facilities: we paid for The Reserve and had problems in 3 out of 3 rooms: water issues, ac not working. After that, we moved to the Palma Real and the rooms were better. The restaurants were "All Inclusive", but the good things were not included: Good steaks and seafood. This is our first and last Melia for sure!

Very elegant and high class. The minute you walk in, it sure feels like paradise! Our room was super big, clean, and modern. Everyone treated us kindly, you can tell customer satisfaction is their main priority. We even know the employees by heart. When we arrived, Alfonso greeted us with a smile and helped us with our luggage. Let's not talk about Yesica our guest services, she was very helpful and was there whenever we needed her. Yuri was mostly our waitress- always smiling and very attentive. The bartenders Julio and Yohandy were also attentive and very communicative! I'm gonna miss all these people. I would definately come back to this resort :)

Great amenities, child activities and people taking care of children were amazing. Well set up beach areas.

Staff was amazing, resort cleanliness, food quality, room comfort and overall service was wonderful. Next time we visit Punta Cana I won’t hesitate to use again. Couldn’t ask for a better vacation!

I thought the facility was pristine and the staff was lovely. The only thing I do not like has nothing to do with the facility- it it the aggressive harassing behavior of the people on the beach selling stuff. I know that is how they make a living but I hate feeling pressured.

PARADISE IN DR! CAN'T WAIT TO GO BACK! THE WHOLE PLACE WAS AMAZING.

Great! People are super friendly!!! And help . Food is great would think of going again

We truly had a great time the service at this hotel was exceptional.Gustavo will always follow up through out the day to make sure everything meets our needs. Cano the chef will make us whatever we asked for and will come out amazing.

friendly staff, great food, great service, great staff at beach, been to resort 4 times. Will return again

beautiful resort, great bartenders, delicious food, biggest rooms that exceeded my expectations!

Ok experience. Not the best. The rooms are not the cleanest.

Resort seemed understaffed. Apparently, we were supposed to be assigned our own concierge, but that didn't happen and most of the staff was I'll informed/unhelpful. Phones didn't work in the room, we lost electricity a couple of times and the wifi was unreliable. Food was a very big disappointment as well. Most of the food was overly greasy and salty.

Playa Bavaro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Los Corales Beach and Palma Real Shopping Village
  • Free buffet breakfast
  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking

Los Corales Beach is within a 5-minute walk of The Reserve At Paradisus Palma Real Resort All Inclusive while other popular sites like Palma Real Shopping Village are within a 15-minute stroll. This 190-room, 5-star property has 2 outdoor pools along with a private beach and a full-service spa. It's connected to the convention center in central Punta Cana and also close to Bavaro Beach and Downtown Punta Cana.


Dining

Free buffet breakfast is served each morning from 6:30 AM to 11 AM. Relish the international cuisine at GABi Club, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the property and get a beverage at the bar/lounge or coffee shop/café.


Rooms

The 190 air-conditioned accommodations feature furnished balconies or patios and afford space to spread out with living rooms. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer jetted tubs, rainfall showers, hair dryers, and designer toiletries. Sofa beds, minibars, and coffee makers are other standard amenities.


Property features

The Reserve At Paradisus Palma Real Resort All Inclusive features a private beach, a full-service spa, and 2 outdoor pools. Free valet and self parking are available, and there's also a free beach shuttle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive property include a casino, a nightclub, and a children's pool.

Room options

Room (Roulette)

Full 1 | Sleeps 4

THE RESERVE BEACH LUXURY JUNIOR SUITE OCEAN VIEW

King 1 | Sleeps 3

THE RESERVE BEACH SUITE OCEAN FRONT

King 1 | Full 2 | Sleeps 4

ONE BEDROOM SUITE WITH PRIVATE GARDEN

Full 2 | King 1 | Sleeps 4

Guest reviews for The Reserve At Paradisus Palma Real Resort All Inclusive

Everyone (49) Couples (49) Family (41) Friends (6) Other (2)
5
Families Family with small children Partner Couples

I was actually upgraded to the Grand Reserve and I loved their all white structural theme. I also loved the food, the rooms were amazing, the service was top notch, everyone was friendly, and I felt safe! Overall had a great time. The only thing I did not like was that I did not feel the Dominican culture in the resort. I am of dominican descent and I expected to hear merengue and bachata music and be able to dance it. It was non-existent. If I wanted to hear classic pop music, I could easily do that in the states. I want them to be proud of the culture and showcase it a lot more, especially via the music. Other than that, it was a fantastic stay.

By , from New York on Sep 7, 2019

Review comment responded on Sep 11, 2019

Dear Marlene, Thank you for visiting our new property The Grand Reserve at Paradisus Palma Real. It's great to know that you enjoyed everything and also your stay. The safety and welfare of our guests matter to us. We're happy that you received the cordial and excellent service all of our guests deserve. Be assured that we'll share your words with everyone. We understand your concern. Allow us to explain that the playlist of a resort depant at the concept and design. We'll take your remark into account. Kind regards

3
Families

The property was very nice and clean, the staff as expected was very attentive and hospitable. The swim up suite was the best room we've ever experienced. The one bad thing in our vacation was the food which was a huge disappointment. The Meat Haus Restaurant cooked a very good Steak and the Mangu for breakfast was spot on. Other than that it lacked in every sense of the word.

By on Aug 21, 2019

Review comment responded on Aug 22, 2019

Dear Cris, Thank you for your feedback. We're glade that you like our property and you Swim up Suite with private pool entrance and patio. We regret that we couldn't meet your expectations with our food offer. We'll take your remark into account. We hope to welcome you soon again and we'll stay at your disposal. Kind regards

5
Family with small children

Staff Service and attitude. Beautiful facility design, with plenty pool and rest areas, even shaded. Great favorite

By on Jul 11, 2019

Review comment responded on Jul 11, 2019

Dear Laura. Thank you for your excellent rating and kind words, we are honored that you will recommend our resorts on property. Warm regards from Punta Cana

2
Family with small children

Great: the people and the concierge service Good: Great beach and pools Bad: The facilities: we paid for The Reserve and had problems in 3 out of 3 rooms: water issues, ac not working. After that, we moved to the Palma Real and the rooms were better. The restaurants were "All Inclusive", but the good things were not included: Good steaks and seafood. This is our first and last Melia for sure!

By on Jun 14, 2019

Review comment responded on Jun 17, 2019

Dear Guest. We would like to start by thanking you for the time you invested to share your comments and thoughts with us. However, we deeply regret to hear we were not able to meet your expectations. We are sorry if our accommodations and services were not up to the standards you expected. We will discuss your comments with the departments involved, since our goal is to offer you a perfect getaway. We reiterate our apologies and really hope you change your mind and give us another opportunity to welcome you and offer you the unforgettable experience you deserve. Sincerely, Guest Experience Director

5
Everyone

By on Jun 13, 2019

Review comment responded on Jun 13, 2019

Dear guest, Thank you very much for your 5 star rating. We appreciate your valuable time to rate our resort. Warm regards from Punta Cana, Guest Experience Director

5
Partner Couples

Very elegant and high class. The minute you walk in, it sure feels like paradise! Our room was super big, clean, and modern. Everyone treated us kindly, you can tell customer satisfaction is their main priority. We even know the employees by heart. When we arrived, Alfonso greeted us with a smile and helped us with our luggage. Let's not talk about Yesica our guest services, she was very helpful and was there whenever we needed her. Yuri was mostly our waitress- always smiling and very attentive. The bartenders Julio and Yohandy were also attentive and very communicative! I'm gonna miss all these people. I would definately come back to this resort :)

By , from NC on Jun 2, 2019

Review comment responded on Jun 13, 2019

Dear Borlyn. Thank you for taking your valuable time to review our property with this great rating. I will certainly pass your nice comments along all our team members, specially to Alfonso, Yesica, Yuri, Julio and Yohandy, which is always a great honor to them being personally recognized by our guests. Again, thank you for your comments and we will be waiting here to welcome you again at your new home away from home. Warm regards from Punta Cana, Guest Experience Director

5
Everyone

By on May 29, 2019

Review comment responded on May 29, 2019

Dear Guest, Thanks for your high rating. We are glad to know you had a great time at The Reserve Paradisus Palma Real. Looking forward to welcome you back. Warm Regards, Guest Experience Director

5
Family with small children

Great amenities, child activities and people taking care of children were amazing. Well set up beach areas.

By on May 24, 2019

Review comment responded on May 24, 2019

Dear Guest, We are delighted to hear you had a wonderful time. Thanks for your appreciation of our services, amenities, child activities and the courteous and kind attitude of our team at the kids zone. Hopefully, we will be welcoming you again at The Reserve Paradisus Palma Real. Warm Regards, Guest Experience Director

5
Partner Couples

Staff was amazing, resort cleanliness, food quality, room comfort and overall service was wonderful. Next time we visit Punta Cana I won’t hesitate to use again. Couldn’t ask for a better vacation!

By , from Kansas City on May 9, 2019

Review comment responded on May 9, 2019

Dear Eric, We are delighted to hear of the wonderful vacation time you had at The Reserve Paradisus Palma Real. Thanks for your kind appreciation of our services, facilities, accommodations and the warm attitude of our staff. It has been an honor to welcome you. We look forward to your next visit. Warm Regards, Guest Experience Director

4
Everyone

By on May 4, 2019

Review comment responded on May 5, 2019

Dear Guest, Thanks for your rating. We are glad to know you really enjoyed your vacation time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director

The Reserve At Paradisus Palma Real Resort All Inclusive

Playa Bavaro, Punta Cana, La Altagracia 23000
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