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Recent guest reviews

Do not stay here! Food taste horrible. It was cold and they did not have much food options. There was absolutely no entertainment. Pool was dirty. When we arrived the room was filthy and shower was broken so they moved us to a much better room. The beach was beautiful although it was hard for us to enjoy because the locals aggressively harassed us and repeatedly asked us to purchase their products. Staff harassed us to visit the other side of the resort where they scam you and try to convince us of joining a timeshare. I’ve traveled many different times around the world and this is my 2nd time in punta Cana. Overall I do not recommend this resort to anyone and I would never stay here again not even for free. This was the worst resort ever.

This was the 5th time that we have visited this property. Last year it was not what we expected but we decided to try it one more time. We were very pleasantly surprised. The check in process has finally been simplified and it was complete within 10 minutes. The wait staff, bar staff, butlers, housekeeping and pool and beach staff were all friendly and attentive. The rooms have been beautifully redesigned and upgraded. The pool and beach were clean and they are replacing the beach chairs. The only disappointment was that they were doing construction by the pool and much of the patio to lay by the pool was unavailable to the guests. It also made it impossible to walk all the way around the pool. Additionally, they were working on pouring new cement sidewalks. It made for a noisy environment. Although this is all being done to ultimately enhance the resort experience I would have liked to have known that they were going to be completing construction. I may have chosen a different week for our vacation. All in all we had a very enjoyable time. We are already looking forward to next year. I would highly recommend the property.

Nice outside grounds. Pool is outdated, dirty and paint is peeling off on the sides of the pool. the beach had a lot of seaweed and they did a poor job cleaning it. I only saw them clean it 1 time during the entire week I stayed. No hot water in the room. I called 3 times to complain and was assured a call back from the manager but it wasn’t fixed and the manager never called back. The food is average, pretty much the same food every day. The buffet by the beach ‘mercado’ is dirty and food quality is really bad, service sucks. We tried the SPA and that was a huge disappointment. This resort in definitely not a 5 star resort. Won’t be back!

The location and personal were amazing. I highly recommend this place to spend an unforgettable vacation

we have being to the level adults site so many times but know they switch the adult to were the family site was very boring no activities like they use to have we felt that we were in a old folks site nothing to do food is not like it was before same thing every day,the good that some of the old workers they still there able to talk to them .new manegetment bad ideas see through glass in the bathroom bad thats your private time you dont want no want see you in the bathroom.dont think go back to the melia

I love everything about the property a beautiful beautiful place i and I love the peoples how they treated me they was very very friendly

Great place , clean friendly and wonderful place !!

We loved staying at The Level- Adults Only with butler service! Private pools, beach and dining experiences, it was heavenly

Playas de Bavaro Punta Cana La Altagracia

Hotel highlights

  • Walking distance to Los Corales Beach
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Los Corales Beach is within a 5-minute walk of The Level at Melia Punta Cana Beach Adults Only All Inclusive while other popular sites like Palma Real Shopping Village are within a mile (2 km). This 136-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a golf course.


Dining

Start your day off right with a free buffet breakfast offered each morning. There are ample dining options with 13 onsite restaurants, including Mosaico, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or grab a bite to eat at the onsite restaurant.


Rooms

The 136 soundproofed accommodations feature furnished balconies and afford space to spread out with a separate bedroom and sitting areas. Guests can expect free WiFi and 49-inch flat-screen TVs with cable channels. Beds are dressed in pillow menus and bathrooms offer hair dryers and free toiletries. Other standard amenities include minibars, coffee makers, and safes.


Property features

The Level at Melia Punta Cana Beach Adults Only All Inclusive features a private beach, a golf course, and a full-service spa. There's free parking and a free beach shuttle. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this adults-only property include 4 outdoor pools, a fitness center, and a rooftop terrace.

Room options

The Level, Suite

1 King Bed | 2 Double Beds | Sleeps 2

The Level Wellness Suites by Stay Well

1 King Bed | Sleeps 2

Suite Garden View (The Level)

1 King Bed | Sleeps 3

Suite Ocean View (The Level)

1 King Bed | Sleeps 3

Guest reviews for The Level at Melia Punta Cana Beach Adults Only All Inclusive

Everyone (5) Couples (6)
1
Partner Couples

Do not stay here! Food taste horrible. It was cold and they did not have much food options. There was absolutely no entertainment. Pool was dirty. When we arrived the room was filthy and shower was broken so they moved us to a much better room. The beach was beautiful although it was hard for us to enjoy because the locals aggressively harassed us and repeatedly asked us to purchase their products. Staff harassed us to visit the other side of the resort where they scam you and try to convince us of joining a timeshare. I’ve traveled many different times around the world and this is my 2nd time in punta Cana. Overall I do not recommend this resort to anyone and I would never stay here again not even for free. This was the worst resort ever.

By on Jan 7, 2021

Review comment responded on Jan 7, 2021

Dear Guest, Thank you for your comment. To be able to create travel experiences consistent with the quality that has always characterized Melia, is our most important goal. For this reason, we note that your current experience differs from the desired one, which has caused us regret, and for which we would like to extend our apologies. Our company believes that every aspect of the service offered by a hotel adds value to the overall experience we provide to our clients. We regret that the Food and Beverage service, during your stay, has not caused the impact that we wished; our gastronomic offer has been designed seeking to guarantee your satisfaction and not having achieved it, motivates us to analyze it and implement corrective measures that ensure that our future clients do not experience it. We would like to extend our apologies if at a given moment they felt harassed by our Circle concierges. They can be certain that the Executives of the Club have been duly informed in order to avoid this situation from reoccurring and uphold the quality standards which distinguish us. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Kind regards

4
Partner Couples

This was the 5th time that we have visited this property. Last year it was not what we expected but we decided to try it one more time. We were very pleasantly surprised. The check in process has finally been simplified and it was complete within 10 minutes. The wait staff, bar staff, butlers, housekeeping and pool and beach staff were all friendly and attentive. The rooms have been beautifully redesigned and upgraded. The pool and beach were clean and they are replacing the beach chairs. The only disappointment was that they were doing construction by the pool and much of the patio to lay by the pool was unavailable to the guests. It also made it impossible to walk all the way around the pool. Additionally, they were working on pouring new cement sidewalks. It made for a noisy environment. Although this is all being done to ultimately enhance the resort experience I would have liked to have known that they were going to be completing construction. I may have chosen a different week for our vacation. All in all we had a very enjoyable time. We are already looking forward to next year. I would highly recommend the property.

By , from South of Atlanta on Jan 13, 2020

Review comment responded on Jan 15, 2020

Dear Kimberly, Thank you very much for giving us another chance. We're glad to know that we could exceed your expectations this time and that you appreciate our effort of continuous improvement. Furthermore we understand your concerns and would like to appologize if the construction noises did disturb your experience. Rest assured that we'll take your remark into account. We appreciate your recommendation and are looking forward to welcome you back next year. Kind regards,

2
Partner Couples

Nice outside grounds. Pool is outdated, dirty and paint is peeling off on the sides of the pool. the beach had a lot of seaweed and they did a poor job cleaning it. I only saw them clean it 1 time during the entire week I stayed. No hot water in the room. I called 3 times to complain and was assured a call back from the manager but it wasn’t fixed and the manager never called back. The food is average, pretty much the same food every day. The buffet by the beach ‘mercado’ is dirty and food quality is really bad, service sucks. We tried the SPA and that was a huge disappointment. This resort in definitely not a 5 star resort. Won’t be back!

By on Dec 16, 2019

Review comment responded on Dec 18, 2019

Dear Leo, First of all we would like to apologize for the situations you went through during your stay and we can ensure you it's not our standard. Furthermore we'll share your concerns with the corresponding department, so they can take the corrective measures to prevent similar situations at the future. Please excuse the seaweed while Mother Nature rebuilds our beaches. The seaweed is important to create dunes and conserve sand. Anyway we try to keep our beach clean with daily cleanings and special seaweed net. We reiterate our excuses and we sincerely hope that you will give us a new opportunity to receive you and we will offer you the unforgettable vacations that you deserve. Sincerely,

5
Everyone

By on Dec 14, 2019

Review comment responded on Dec 18, 2019

Dear Guest, Thank you very much for visiting. We hope to welcome you back soon. Sincerely,

5
Everyone

By on Oct 11, 2019

Review comment responded on Oct 16, 2019

Dear Guest, Thank you very much for rating us with 5 stars. We look forward to welcome you back soon. Best wishes

5
Everyone

By on Oct 9, 2019

Review comment responded on Oct 9, 2019

Dear Guest, Thank you very much for taking the time to rate your stay. We hope to receive you soon again. Sincerely,

5
Partner Couples

The location and personal were amazing. I highly recommend this place to spend an unforgettable vacation

By on Sep 4, 2019

Review comment responded on Sep 4, 2019

Dear Guest, Thank you four staying with us and for recommend our resort. We appreciate that you had unforgettable vacations and that you like the location and the offered service. We look forward to welcome you back. Kind regards

2
Partner Couples

we have being to the level adults site so many times but know they switch the adult to were the family site was very boring no activities like they use to have we felt that we were in a old folks site nothing to do food is not like it was before same thing every day,the good that some of the old workers they still there able to talk to them .new manegetment bad ideas see through glass in the bathroom bad thats your private time you dont want no want see you in the bathroom.dont think go back to the melia

By on Jul 13, 2019

5
Friends

I love everything about the property a beautiful beautiful place i and I love the peoples how they treated me they was very very friendly

By on Jul 10, 2019

Review comment responded on Jul 10, 2019

Thank you for your feedback. We look forward to host you in the future.

5
Everyone

Great place , clean friendly and wonderful place !!

By on Jun 22, 2019

Review comment responded on Jun 24, 2019

Dear Guest. Thank you for your excellent rating of our Melia Punta Cana Beach resort. Warm regards from Punta Cana, Community Manager

The Level at Melia Punta Cana Beach Adults Only All Inclusive

Playas de Bavaro, Punta Cana, La Altagracia 23000
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