2/10 Terrible
Steven
Traveled with group
Jun 9, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Never Stay Here!
This hotel is the worst place I’ve visited; I left immediately and did not stay. Hotels.com states front desk is open daily 10am-9pm. Upon arriving, we could not determine how to get into the property, with only a large, wooden wall to stare at. The massage lady next door showed how to lift a slats to reach inside to trigger the latch. Once opened, she called someone, with whom I spoke briefly, totally unaware of my reservation. The lady escorted us up a rusty spiral staircase which creaked and swayed with each step. In the room it was obvious the photos online were not an accurate representation of the condition of rooms. The air conditioning would not work. The homeless man who let us in the wooden wall upon our return was nice enough to tell us that no one would be around until the next day. Not acceptable for June in Mexico. Opening Hotels.com app I clicked “Contact Property,” rang multiple times and dropped. I accessed Customer Support chat. Past the robot questions, “Ahmed” messaged with me, nice and willing to help. Ahmed typed they, too, could not reach anyone in charge of the hotel. The Hotels.com support emailed, updating me of the refund request in process. Today I received an email stating that they cannot reach anyone at the hotel; my request for refund is denied. I do not give advice, only the facts of my experience. I will NEVER use Hotels.com again, and I definitely will never visit nor recommend Hotel Peix Sayulita.
Steven
Stayed 2 nights in Jun 2024
