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Viva Wyndham V Heavens - Adults Only - All Inclusive

4.0 out of 5.0

Recent guest reviews

We got there October 21, 2017 and from the moment we got there till the day we left October 30, 2017 we were treated like the most important people there. We want to thank everyone; from the reception desk, gastronomy personnel, grounds, housekeeping, securities, entertainment; especially Erika, Florangel, Candy and last but not least our dear Robocop. Thanks to all the bartenders especially: Luis, Augusto and Omar. The food was awesome, the whole complex is clean and they make you feel safe. Thanks everyone, we hope to go back soon.

The Viva Resort was awesome. The food was excellent. All adult hotel was nice. You had time to relax and when you wanted to be entertained the animation team was there. They are very social, energetic, and very friendly with the guests. They did an amazing job keeping the guests always having fun. You have a variety of activities such as yoga, Spanish lessons, crazy games, darts tournaments and of course aerobics. Minnie Mouse was so sweet and always making sure we were having a good time. Pinky, Betty Boop, Candy, Robocop, Chihuahua, Chuchua, El Sastre and DJ Abel were the best Animation Team. They really work hard to put on a great show and work together to make it fun. Their dancing is the best. Everyone needs to visit Viva and meet the Animation Team.

My friends and I stayed at Viva Wyndham Heavens from October 24-31,2017. Nice little hotel, on the first day we arrived my friends got their room right away and mine wasn’t ready they said, I am completely ok with that, they asked me to come back around 2pm and your room will be ready by then since my friends and I are want our rooms next to each other other wise they already have room for me in a different building, but want to be on the same building and floor I didn’t mind waiting till 2 pm. At 2 pm and my friends and I went to the front desk and ask the lady of the room is ready since I was asked to come Back at 2pm. She said let me check with the maid and asked me to take a seat for 5 mins. I was there for like 45 min and she didn’t say anything I was trying get her attention and once I got her attention she told me to wait and I waited and she start talking some random person and not saying anything. I am ok with room is not being ready, at least tell me that or ask me to come Back hour later or so so I can go and do my thing...nothing! Finally I got pissed cus it’s such a disrespect and making me wait and not communicate anything with me. The original guy I dealt with when we checked in the hotel upon our arrival, I asked him and he said let me check and he said it’s not ready...I told him I been waiting here for 45-50 mins and have some decency tell me to come back later and I don’t have problem with that instead she made me wait here and not say anything, then he goes, oh we have another room ready for you not one you requested...I was are you kidding me?, what is the point I been waiting for this long if I don’t want to say next to my friends room, when I lashed at him, magically with in 10secs my room is ready which I originally requested...right there they left a bad taste in my mouth. Will never go back there if they disrespect others time. Other than that experience on a first day, nothing really happened, over all staffs are friendly and super nice. Resort itself very clean, great environment but food was disgusting. I didn’t eat much there, buffet is the same thing every freaking day so we were starved when we came back to Canada. Do t get me wrong, food didn’t taste awful at the buffet but it’s the repetitive food everyday made us yucky. I never got sick in Caribbean islands I visited past 10yrs, this is the first time I got sick, not just me, my fri mad were got sick as well. I will never visit that location...I couldn’t wait to get back to Canada and eat some real food cus the food was horrible at this resort...I have been to Punta Cana few times and I never got sick or starved or even looked forward to come back to Canada..only here...

My wife and I spent our anniversary at this hotel. Upon arrival we were very happy to have been upgraded to a suite because of our anniversary. On the actual anniversary day we were surprised with a fruit basket and a bottle of wine in our room. The grounds and rooms are very clean and well kept. The internet throughout the entire resort is very nice also. The workers are very friendly and do their best to keep you entertained and help you in any way they can. I would recommend this resort to anyone looking for a great getaway. The resort has no swim up bar but there is bar service around the pool area. Also, there is no snack bar during the off hours but there is room service included in your package so never a shortage of food to eat. Thank you to Pinki, Robocop, Betty, Minnie, Chiguagua, Candy for their help. It was nice to see a Canadian face on the entertainment team as well so hello to Pinki.

The resort was fantastic, always entertained, always had a full stomach, the team makes sure your well taking care of. Felt safe and secure. The rooms are kept clean, gracious maria. Robocop, betty bop, pinky, chiguagua, made my time a blast. The excursions where amazing. Find gary on the beach. Discos and shows everynight. Nice clean beach, bath warm water..Cant wait for my next trip down! Thank kelvin Thank you viva Wyndhavens!

First off lets start with getting room quick front desk on top of that. Then stayed in amnesia room good size good location no real view from balcony but really whos sitting there for any real time.Grounds look good ppl always working. Walk to beach far but not far but once you get there worth the walk beach nice ocean no rocks just sand needs a bit more shade spots I do believe though. Food very good in all restaurants buffets seem a little repedative but probably because of slower times buffet at beach same every day but then you know what your getting pizza good ala carts very good we just didn't care for the Dominican one tried it 2 times Italian one lasagna was very good Fusion one steak cooked to order and perfect every time and salmon omg Mexican poblano burrito app and main course yeah why not entertainment was well what can I say ummm the best I have had in any resort ive been to some of the shows were a little slow but they staff all tried to get ppl involved and if you do you will have a great time on vacation the games are always fun again get involved the way to meet ppl in the resort but I do have to give a shout out to some of these people pinkie betty boop Minnie mouse candy love la gata rudy needle Robocop el sastre dj bobaloo and the boss others but forgot names sorry Bar drinks very good and the staff know how to make them right omar ana luis laura One thing I did notice and would love to see happen is a way for the elderly or handicaped to get to the beach and restaurants more easier as I did see a float at the beach for handicap but I don't think they would be able to get there suggest golf cart or mobility scooter all in all great time and its the staff that make this for you Thanks from papa

From October 21st to 28th I was a guest zumba instructor at this hotel, and I honestly had the time of my life! Food was great, loved all the restaurants, bedroom was comfy and modern and the beach was absolutely stunning! The main thing that made my boyfriend and I's best trip was the animation team: they are always full of energy, smilling and involved with the guests !!! THANK YOU so much to Betty Boop, Candy, Pinky, Alma, La Gata, Speedy Gonzalez, Robot Cop, the DJ, Irena who is in charge of the animation team & everyone else that im forgetting! Thank you, thank you! Also big thanks to the waitress Zuleica, she is SUCH a sweetheart and we really loved loveddddd her service ! Will definitely be back! Thank you to NRG2GO who gave me the opportunity to stay at this hôtel, and thank you to V heavens for one of the best week !!!

From the moment you walk through the lobby of the hotel you are greeted with a warm, genuine smile, a glass of sparkling wine and a friendly "hola." Immediately you are transcended into vacation mode. From this point on you have nothing to worry about or concern yours with. The service the staff are here to make sure your vacation is "perfect!" But there is always that one individual who will stand out from the rest. Who will takes the time to care just that bit extra. It was our last day at the resort and wanted to go out on the catamaran so we could snorkel just off the coast. Jason one of the activity crew told us that it was not enough wind to carry the boat out. Seeing the disappointment in our faces, Jason told us put on your life jackets I will accompany you out to the reef. I will swim with you and guide you directly to the location. We were thrilled to be given the opportunity and so happy to have Jason by our side. Jason is a very personable person and we had seen this many times in our stay at the Viva Wyndham Heavens resort.

I'm not sure if this was due to the remnants of hurricane irma and maria....so I have to keep that in mind while I write this review... First off, the hotel is clean and fresh-looking. A small hotel compared to others. The beach is beautiful and clean. However, we were so unbelievably bored at this resort. I've been to a lot of resorts in the DR and Cuba and this one was the most boring one. There was weak entertainment every night. No theatre shows, just a DJ set up and dancing every night. Only a couple restaurants were open at a time and the food took a long time to be served at the "a la carte" places. The guest service was lacking a bit. We'd make requests like the proper number of shower towels to be delivered to the room etc. and our request would be forgotten. The entertainment staff is great. They are welcoming and warm to everyone. I understand they don't have a lot to work with because there wasn't a lot of activities. Another thing with this resort is that it is incredibly quiet. Music was rarely heard being played at a loud level. My friends and I just wanted to hear some music when we were in the pool but it rarely played. This resort was basically like a ghost town and pretty dull. Maybe it would be more appropriate for 50+ but as 25-30 yr olds, we paid a taxi driver to take us away from the resort as much as we could cause we didn't wanna stick around. Hopefully it picks up for visitors in the future.

itisna beautful it is soclean our maid maria did an amazing job.The waiters in he resturaunt were great .Moses at the spa was wonderful.The animation team were fun.Thanks to Pinky Minni Mouse Betty Boop Robo Cop and all th others whose names i cant remember. there is a five minutewalk to he beach butit went fast.The vendors on the beach can be annoying.Had a grat massage on the beach with#19.Went to the market on the beach another 5 min walk Overall i would highly recommend this resort.

Playa Dorada Complex Puerto Plata

Hotel highlights

  • Walking distance to Playa Dorada
  • Free buffet breakfast
  • Free in-room WiFi
  • Onsite dining

Viva Wyndham V Heavens - Adults Only - All Inclusive places you next to Playa Dorada Golf Club and within a few miles (5 km) of other popular attractions like Lorilar Ranch. This 180-room, 4-star resort has 5 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also within a 15-minute drive of Amber Museum.


Dining

Free buffet breakfast is included with your stay. Relish the international cuisine at V Kitchen, one of 5 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.


Rooms

The 180 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.


Property features

Built in 2015, the brand new Viva Wyndham V Heavens - Adults Only - All Inclusive features a full-service spa, an outdoor pool, and a fitness center. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this adults-only resort include a spa tub, an outdoor tennis court, and coffee/tea in a common area.

Room options

Amnesia Junior Suite

King 1 | Queen 2 | Sleeps 4

Nirvana Rooms

King 1 | Queen 2 | Sleeps 4

Bliss Rooms

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

77% of guests recommend this hotel

Total of 1130 reviews