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Viva Wyndham V Heavens - Adults Only - All Inclusive
4.0 out of 5.0
2.6
out of 5
Average Guest Review
See all 10 reviews
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Recent guest reviews
The staff was always up beat and friendly. They made you feel welcome. The cleaning crews were Amazing! They all did their best to please the guests.
Staff not friendly, bathroom not clean, and food sucks
- Foam Party was hysterical! - clean room - strong drinks - lay at the pool or take a short stroll on the lit and paved path to the beach - close bar and food when at the beach - nice casual bike tour - played games (bingo, ring toss, water bottle bowling, darts, etc) and could win prizes of rum, coffee, and shirts - did water aerobics and dance class - four a la carte restaurants for dinner but usually three were open a night along with the buffet (which was plenty) - disco fun was what you made of it (staff would try to get things going but many people staying at the place went to bed somewhat early) - Luis was a great bartender - fresh towels for beach and pool easily available - activities team was very inconsistent (Rey, Chocolate M&M, La Gata, and Le Babe were great and saw people as individuals and would interact in a positive way) - some activities staff was very immature and could annoy people (shoving straw wrappers in people's ears again and again) and would interact with each other way more than guests (if you are offended by watching them grab at each others' butts or typically more private areas than you might be offended)
Very hard to explain in short paragraph, most of the staff great, food good, property nice,electrical, plumbing problems on going all the time, hit or miss, for water, hot water, a/c, went 21/2 days no hot shower, hotel likes to overbook then send u to a smaller property, without all-inclusive benefits, then tells u to walk down beach to V Heaven to use theirs!!! 10 min walk!! Not cool , beware!!!!!
We booked our trip in January for March 2017., Day of arrival the Resort told us that they did not have a room for us. They were sending us to another resort that was not all inclusive and not adults only like we paid for. But we could walk a 1/2 mile everyday and come use the facilities at this resort. Ummmm I don't think so, That was not what we paid for. The Staff i.e. Jose was unwilling to do anything for us.... I would not recommend this resort to anyone. They need to really improve on their facilities especially power and water issues in the room. and the Reception Staff. We also have a $200 dollar cell phone call to our Travel agent to get this straightened out and stayed at the only our all inclusive adults only resort in the area.
We got to this hotel, we're welcomed. And then told that there was no room at this hotel because of "water leaking in our room". I called just the week before to confirm. They said they had to transfer us to another resort, we tried to say no because we had no idea what the other resort was like. They were rude and told us we had no other option. We were pretty upset, however the new hotel ended up being fun, we never even saw this resort. I wouldn't take the risk.
This place is horrible! I cannot speak for other Wyndham Hotels in the United States, however, in Puerto Plata, Dominican Republic they are terrible and rude. When we arrived at the hotel, we were greeted by staff that appeared to be concierge or customer service, where they informed us that our stuff should stay at the entrance while we get our paperwork figured out. This all seemed sketchy, by the way, but we complied with their request. After bouncing from 3 different Wyndham Staff members, we were finally greeted by the hotel manager. He stated that the hotel was at capacity and overbooked and that they had no room for us. We completely lost our minds of course, because we hand picked this particular resort to spend our vacation at. They continued by saying that we had to go to another resort (not all inclusive and it was equivalent to Motel 6) because there was nothing else. We continued to argue this, however, go nowhere with the hotel manager and staff. We are in a 3rd world poverty stricken country with no leg to stand on and so we took that for the night. The next day they said we can get you into a better resort, however, still not the one we booked and have confirmation for. They then tried to compensate us for the inconvenience with two 50 minute massages, however, tried to slide in a form that we had to sign saying that we waive any right to complain about service and we accept this as payment...definitely did not sign. DO NOT GO TO THIS HOTEL!!!!
Staff was outstanding! First room was so mold infested we had to change rooms because my wife was getting sick, requested ground floor king bed, got right floor but with 2 double beds for the first room. Second room we switched into was 2nd floor and the king bed. Room stunk of cigarette smoke so they deoderized it and much better; closet still smelled of mold so we just never opened opened it the rest of the stay. Hotel is not "new" in 2015 only renovated in 2015. You have to walk along a swamp that smells really bad at times to get to the beach. and takes 3-4 minutes. some reviews have said it was on the beach, not true. Food was good. Dominican was by far the best. First day in they started to give us a "tour" which quickly and sneakily turned into a timeshare presentation that they said wasn't ; but clearly it was buying into a membership for Wyndham. If you want to wow someone into a purchase, don't give them a 2 star resort and try to sell them a 4.5 star hotel. They stole 2-3 hours of my presious vacation time and when we did not buy in we were told the salesman was going to loose his job if we didn't at least talk to the "manager". We felt ripped off!
Hotel highlights
- Walking distance to Playa Dorada
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Onsite dining
Viva Wyndham V Heavens - Adults Only - All Inclusive places you next to Playa Dorada Golf Club and within a few miles (5 km) of other popular attractions like Lorilar Ranch. This 180-room, 4-star resort has 5 restaurants, a full-service spa, and an outdoor pool. It's on the beach and also within a 15-minute drive of Amber Museum.
Dining
Free buffet breakfast is included with your stay. Relish the international cuisine at V Kitchen, one of 5 onsite restaurants. Satisfy your hunger from the comfort of your room with 24-hour room service.
Rooms
The 180 rooms are air-conditioned and have an array of amenities, including free minibar items, furnished balconies or patios, and coffee makers. Guests can expect free WiFi and 40-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Free bottled water, safes, and phones are other standard amenities.
Property features
Built in 2015, the brand new Viva Wyndham V Heavens - Adults Only - All Inclusive features a full-service spa, an outdoor pool, and a fitness center. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Other amenities at this adults-only resort include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Guest reviews for Viva Wyndham V Heavens - Adults Only - All Inclusive
Everyone
The staff was always up beat and friendly. They made you feel welcome. The cleaning crews were Amazing! They all did their best to please the guests.
i would recommend to anyone.
Everyone
Staff not friendly, bathroom not clean, and food sucks
Review comment
Viva Wyndham V Heavens responded on Apr 25, 2018
Dear customer, Thank you for taking the time to write your feedback regarding your stay in our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, General Manager
good smaller all inclusive with options
adults
- Foam Party was hysterical! - clean room - strong drinks - lay at the pool or take a short stroll on the lit and paved path to the beach - close bar and food when at the beach - nice casual bike tour - played games (bingo, ring toss, water bottle bowling, darts, etc) and could win prizes of rum, coffee, and shirts - did water aerobics and dance class - four a la carte restaurants for dinner but usually three were open a night along with the buffet (which was plenty) - disco fun was what you made of it (staff would try to get things going but many people staying at the place went to bed somewhat early) - Luis was a great bartender - fresh towels for beach and pool easily available - activities team was very inconsistent (Rey, Chocolate M&M, La Gata, and Le Babe were great and saw people as individuals and would interact in a positive way) - some activities staff was very immature and could annoy people (shoving straw wrappers in people's ears again and again) and would interact with each other way more than guests (if you are offended by watching them grab at each others' butts or typically more private areas than you might be offended)
Review comment
Geaneral Manager VH responded on May 12, 2017
Dear customer, Thank you for giving us the opportunity to serve you at Viva Wyndham V. Heavens during your recent vacations. It is a pleasure to know that you enjoyed our services and facilities. We apologize for any inconvenience that you might have experienced during your stay. We look forward to your return visit and again thank you for choosing to stay with us at Viva Wyndham V. Heavens. Kind regards, General Manager Viva Wyndham V. Heavens.
buyer beware!!!
Everyone
Very hard to explain in short paragraph, most of the staff great, food good, property nice,electrical, plumbing problems on going all the time, hit or miss, for water, hot water, a/c, went 21/2 days no hot shower, hotel likes to overbook then send u to a smaller property, without all-inclusive benefits, then tells u to walk down beach to V Heaven to use theirs!!! 10 min walk!! Not cool , beware!!!!!
Review comment
Geaneral Manager VH responded on May 12, 2017
Dear Guest, Thank you for sharing your comments with us on your recent vacation at the north coast of the Dominican Republic. We regret the inconveniences that you might have experienced during your recent vacation. We take our guest’s opinions very serious and therefore rest assured that your comments will be taken as valid points that will assist us in our commitment to continue improving the quality of our services for our future guest. We hope that these unfortunate events do not prevent you from visiting us again. We remain at your entire disposal. Kind regards, General Manager Viva Wyndham V Heavens
arrived for our trip and told we had no room!!
Everyone
We booked our trip in January for March 2017., Day of arrival the Resort told us that they did not have a room for us. They were sending us to another resort that was not all inclusive and not adults only like we paid for. But we could walk a 1/2 mile everyday and come use the facilities at this resort. Ummmm I don't think so, That was not what we paid for. The Staff i.e. Jose was unwilling to do anything for us.... I would not recommend this resort to anyone. They need to really improve on their facilities especially power and water issues in the room. and the Reception Staff. We also have a $200 dollar cell phone call to our Travel agent to get this straightened out and stayed at the only our all inclusive adults only resort in the area.
Review comment
Geaneral Manager VH responded on May 12, 2017
Dear customer, Thank you for taking the time to write your feedback regarding your stay in our property. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. The incident that you mentioned has been brought to the attention of the involved department. We are sorry for any inconvenience or annoyance that you might have experienced during your last visit with us. We remain at your entire disposal. Kind regards, General Manager Viva Wyndham V Heavens
got there with no room
Everyone
We got to this hotel, we're welcomed. And then told that there was no room at this hotel because of "water leaking in our room". I called just the week before to confirm. They said they had to transfer us to another resort, we tried to say no because we had no idea what the other resort was like. They were rude and told us we had no other option. We were pretty upset, however the new hotel ended up being fun, we never even saw this resort. I wouldn't take the risk.
Review comment
Viva Wyndham V Heavens responded on May 12, 2017
Dear customer, Thank you for sharing your comments with us on your recent vacation at Viva Wyndham V Heavens. We can assure you that all of our clients’ opinions are very important to us as it is the most reliable source of information to improve our services and facilities. We appreciate your good comments about our activities and services. We hope that you afford us the opportunity to serve you again at Viva Wyndham Resorts. Kind regards, General Manager Viva Wyndham V Heavens
not guaranteed booking/reservation
Everyone
This place is horrible! I cannot speak for other Wyndham Hotels in the United States, however, in Puerto Plata, Dominican Republic they are terrible and rude. When we arrived at the hotel, we were greeted by staff that appeared to be concierge or customer service, where they informed us that our stuff should stay at the entrance while we get our paperwork figured out. This all seemed sketchy, by the way, but we complied with their request. After bouncing from 3 different Wyndham Staff members, we were finally greeted by the hotel manager. He stated that the hotel was at capacity and overbooked and that they had no room for us. We completely lost our minds of course, because we hand picked this particular resort to spend our vacation at. They continued by saying that we had to go to another resort (not all inclusive and it was equivalent to Motel 6) because there was nothing else. We continued to argue this, however, go nowhere with the hotel manager and staff. We are in a 3rd world poverty stricken country with no leg to stand on and so we took that for the night. The next day they said we can get you into a better resort, however, still not the one we booked and have confirmation for. They then tried to compensate us for the inconvenience with two 50 minute massages, however, tried to slide in a form that we had to sign saying that we waive any right to complain about service and we accept this as payment...definitely did not sign. DO NOT GO TO THIS HOTEL!!!!
not on the beach
Everyone
Staff was outstanding! First room was so mold infested we had to change rooms because my wife was getting sick, requested ground floor king bed, got right floor but with 2 double beds for the first room. Second room we switched into was 2nd floor and the king bed. Room stunk of cigarette smoke so they deoderized it and much better; closet still smelled of mold so we just never opened opened it the rest of the stay. Hotel is not "new" in 2015 only renovated in 2015. You have to walk along a swamp that smells really bad at times to get to the beach. and takes 3-4 minutes. some reviews have said it was on the beach, not true. Food was good. Dominican was by far the best. First day in they started to give us a "tour" which quickly and sneakily turned into a timeshare presentation that they said wasn't ; but clearly it was buying into a membership for Wyndham. If you want to wow someone into a purchase, don't give them a 2 star resort and try to sell them a 4.5 star hotel. They stole 2-3 hours of my presious vacation time and when we did not buy in we were told the salesman was going to loose his job if we didn't at least talk to the "manager". We felt ripped off!
Review comment
GMVWVH responded on Mar 9, 2017
Dear guest, Thank you for the review regarding your recent stay at Viva Wyndham V Heaves. We are sorry your experience did not meet your expectations. Thank you again for your feedback and we hope to have the opportunity of regaining your trust the next time you visit Puerto Plata. Kind regards, General Manager Viva Wyndham V Heavens
very nice room and friendly staff
Everyone
a week getaway
Everyone
Review comment
GMVWVH responded on Oct 27, 2016
Dear Guest, On behalf of Viva Wyndham V Heavens, we would like to thank you for visiting our resort during your recent vacation here. Thank you very much for taking the time and trouble to bring these points to our attention. Your insightful comments are highly appreciated. Your experience and the information you are providing will help us to continually improve our services. Thank you once again for your comments. It would be a pleasure to welcome you back to our resort in the near future and to show you our improvements. Best Regards, General Manager Viva Wyndham V Heavens
Dear customer, We really appreciate your review published. We are grateful for your remarks and especially we are happy to know that you had a great vacation at our resort. Best regards, Guest Service Staff Viva Wyndham V Heavens.