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Recent guest reviews

Me encanta el trato del personal hacia los uespdes

Excellent property by the water, great service!

I love this hotel. Its very nice, relaxing, beautiful. Its nice for the whole family, for friends or just a couple. They have a good covid preventing protocol. Ill be coming back soon.

Lots of things to do, food was good, like the hours everything was opened til late.

I've been to DR 6 times in 2 years. Emotions is my #1 Choice. It's the newest hotel in the area. The staffs here are kind and patience and creative. Their romantic dinner with live Violinist and Dancer are so so romantic. The European wines here are very reasonable. It is also next door to an amazing Italian Restaurant just right outside. The Hotel manager are receptive. AC definitely work. KEY NOTE: The food and beverage manager are the kindness people you will meet.

none the food 50%, the pool too smoll, the restaurant very low customer service

The place was well situated. Was extremely bothered at check in got there around 12:45 and was told check in was at 3pm which is the normal for all the resorts in the area. However, most resorts let you enjoy the amenities until the room is ready. This place wanted $20 a person to uses the facilities until the rooms were ready at 3pm. For this reason i highly doubt i will return or recommend this place. Which is as shame because everything else was very good.

We had a wonderful stay at emotions playa dorada, however we had encountered a problem with the check in. We traveled from New York and we arrived at noon to the hotel. We were not allowed to use their amenities because their check in starts at 3:00pm. They wanted us to pay extra per person because they consider our arrival time as Early check in. However, we noticed that other guests were arriving early and they were allowed to use their service. The rule should apply to all, no matter what! Also the rooms didn’t have a manual of the hotel services such as check out time!

Did not like the open jacuzzi concept and buffet food was good but not great. However I did enjoy the lively staff, clean pool ,bed room and hotel, free wifi throughout the hotel and beach. Also the restaurants were tasteful like the Mexican.

For being all inclusive. You had pay for separate foods or drinks..not so good.

Very good Hotel... attentive staff and a great Price for the money would highly recommend!

Staff was kind of rude when other family members that were in another hotel wanted to come in and see my 90 year old uncle. Room service number also had a busy signal all day.

Playa Dorada Puerto Plata

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Nightclub

Located in Playa Dorada, Emotions Puerto Plata is within a 10-minute stroll of sights such as Playa Dorada Golf Course and Playa Dorada. This 425-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 5 restaurants.


Dining

Relish the Italian cuisine at Amici, one of 5 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café.


Rooms

Emotions Puerto Plata's 425 rooms are air-conditioned and provide minibars, coffee makers, and safes. TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards are also available. Limited housekeeping is available.


Property features

Guests of Emotions Puerto Plata have access to a full-service spa, 3 outdoor pools, and a nightclub. Airport transportation is made easy with an airport shuttle. Multilingual staff at the 24-hour front desk can assist with securing valuables, luggage storage, and concierge services. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.

Room options

Deluxe Family Room 3 Pax

2 Queen Beds | Sleeps 3

Deluxe Family Room 1 Pax + 1 Chd

2 Queen Beds | Sleeps 2

Habitacion Superior 3 Pax

1 Queen Bed | Sleeps 3

Deluxe Family Room 4 Pax

2 Queen Beds | Sleeps 4

Guest reviews for Emotions Puerto Plata

Everyone (15) Couples (7) Family (8)
4
Everyone

By on Jun 15, 2021

Review comment responded on Jul 5, 2021

Dear guest, Thank you very much for choosing us and taking the time to rate us 4/5 for our great service. Its been our pleasure serving you, Warm regards,

5
Family Family

Me encanta el trato del personal hacia los uespdes

By on Apr 19, 2021

Review comment responded on Apr 19, 2021

Estimado huésped: Muchas gracias por elegirnos y tomarse el tiempo para calificarnos 4/5 por nuestro excelente servicio. Ha sido un placer servirle, un cordial saludo,

5
Partner Couples

Excellent property by the water, great service!

By on Apr 8, 2021

Review comment responded on Apr 8, 2021

Dear Guest! We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards,

4
Everyone

By on Mar 24, 2021

Review comment responded on Apr 3, 2021

Dear guest, Thank you very much for choosing us and taking the time to rate us 4/5 for our great service. Its been our pleasure serving you, Warm regards,

5
Partner Couples

I love this hotel. Its very nice, relaxing, beautiful. Its nice for the whole family, for friends or just a couple. They have a good covid preventing protocol. Ill be coming back soon.

By on Mar 2, 2021

Review comment responded on Mar 3, 2021

Dear Guest! We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, thank you very much for your recommendations for our future visitors, Best regards,

1
Everyone

By on Feb 15, 2021

Review comment responded on Feb 27, 2021

Dear Guest We are very sorry you rated us 1/5. We present our most sincere apologies, we will be working tirelessly to achieve your sufferings.

1
Everyone

By on Mar 11, 2020

Review comment responded on Mar 11, 2020

We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards

2
Everyone

By on Feb 28, 2020

Review comment responded on Mar 11, 2020

We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards

5
Everyone

By on Feb 14, 2020

Review comment responded on Mar 13, 2020

Estamos muy agradecidos y contentos de saber su apreciación sobre su reciente estadía. Quedamos con los brazos abiertos para recibirle nuevamente, Saludos cordiales,

4
Partner Couples

Lots of things to do, food was good, like the hours everything was opened til late.

By on Dec 14, 2019

Review comment responded on Mar 13, 2020

Dear Guest. We are very grateful and happy to know your appreciation about your recent stay. We remain with open arms to receive you again, Best regards,

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