Muy excelente servicio. Me encanto
Always enjoy the service and the fact that everything is close by.
Everything is Near and clean
Bad service and xenophobic treatment racist
Not sure
disappointment.
Will not recommend
Me encanta el trato del personal hacia los uespdes
Excellent property by the water, great service!
I love this hotel. Its very nice, relaxing, beautiful. Its nice for the whole family, for friends or just a couple. They have a good covid preventing protocol. Ill be coming back soon.
Lots of things to do, food was good, like the hours everything was opened til late.
I've been to DR 6 times in 2 years. Emotions is my #1 Choice. It's the newest hotel in the area. The staffs here are kind and patience and creative. Their romantic dinner with live Violinist and Dancer are so so romantic. The European wines here are very reasonable. It is also next door to an amazing Italian Restaurant just right outside. The Hotel manager are receptive. AC definitely work. KEY NOTE: The food and beverage manager are the kindness people you will meet.
none the food 50%, the pool too smoll, the restaurant very low customer service
Located in Playa Dorada, Emotions by Hodelpa Puerto Plata is within a 10-minute stroll of sights such as Playa Dorada Golf Course and Playa Dorada. This 425-room, 4-star hotel has 3 outdoor pools along with a full-service spa and 5 restaurants.
Relish the Italian cuisine at Amici, one of 5 onsite restaurants. Get a pick-me-up at the coffee shop/cafe.
Guests can expect to find free WiFi and TVs with cable channels. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities. Limited housekeeping is available.
Guests of Emotions by Hodelpa Puerto Plata have access to a full-service spa, 3 outdoor pools, and a nightclub. Airport transportation is made easy with an airport shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and concierge services. Other amenities at this beach hotel include a children's pool, a gym, and a sauna.
Muy excelente servicio. Me encanto
Always enjoy the service and the fact that everything is close by.
Hello Dear Emiliana,Thanks you for visit us. Regards.
Everything is Near and clean
Thanks you for comming.
Bad service and xenophobic treatment racist
Not sure
disappointment.
Hola señor, Gracias por elegir nuestro Emotions Puerto Plata para sus merecidas vacaciones, Lamentamos que sus vacaciones no fueran tan bien como lo teníamos planeado, esperamos que tener la oportunidad de verlo nuevamente para que vea el plan de mejora que hemos implementado gracias por el comentarios el cual nos ayuda a mejorar la experiencia de los clientes. Saludos Cordiales. Alba, Encargada de servicio al cliente.
Will not recommend
We are very sorry that your stay did not go as well as we expected. We take note of your perception in every aspect, we present our most sincere apologies, we will be working tirelessly to achieve your sufferings. We have informed all our leaders involved to continue improving and making them live a memorable experience with love. Best Regards
Dear guest, Thank you very much for choosing us and taking the time to rate us 4/5 for our great service. Its been our pleasure serving you, Warm regards,
Me encanta el trato del personal hacia los uespdes
Estimado huésped: Muchas gracias por elegirnos y tomarse el tiempo para calificarnos 4/5 por nuestro excelente servicio. Ha sido un placer servirle, un cordial saludo,
Hola señora Carla,Gracias por elegir nuestro Emotions Puerto Plata para sus merecidas vacaciones, nos alegra saber que disfruto mucho su estadía con nosotros, gracias por el comentario. Esperamos su visita nuevamente.Saludos Cordiales. Alba, Encargada de servicio al cliente.