Honest advertizing. Previously to this trip i went to Miami, stayed at one of the "prestige 4 star resort hotels" and booked an ocean view room but got an alley view with an explanation from the reception clerk that those rooms are for the VIP guests that come often to the hotel?! Imaggine that, you pay extra to get that humiliating answer. Compared to Miami resort facilities where electricity wires where hanging exposed on the wall and and ficticious overcharges on my credit card by the hotel that were not on my final bill receipt Playa Bonita Hotel acounting did not rip me off.Save your money and skip Miami. Playa Bonita Resort n Puerto Penasco Mexico has more to offer. Loved the sea food restaurant next to the property. Wish I stayed longer.
Beautiful beach and resaturant next door. Didn't like being placed on ground floor directly across from hot tub. Lack of privacy.
Bathroom lights didn't work and hot water was not working too
HORRIBLE Customer Service! This WAS our to go location in Rocky Point, but now I have to find another location. Check-In & Check-Out is not fast or easy. Front Desk was rude and don't care about their guest. When we checked out they told us to wait in their waiting area while someone went to check that the room was in good condition so our card wouldn't be charged any additional fees. We waited about 15 minutes and nothing. I walk over to the front desk and the lady who checked us out said "Ooo, you guys are still here, I thought you left. You guys can leave, your room is good." That is not the check-out any guest wants when leaving a vacation. They take a scan copy of your credit card and make you hand write it in your check in papers so not sure why the hassle of having you wait. They need a better manager or management system. That's why they have HUGE check-in & check-out lines. The rooms were dirty. Our bed had sand on it. The bathroom had mold in the sink and shower had grains of sand on it. I asked housekeeping for clean towels and I was told they didn't have any clean towels but she could go ask if they were any available. The room we got was in the 1st floor right by the entrance door. We probably got the worst room they had. Very loud!!! We heard all the partying going on outside our door. I love this place because it's right in front of the ocean good parking and easy to get to. But this time was the worst experience I've had in the 15 years I have been
Great value!
Currently much reconstruction occurring.
My room was next to a cleaning room and was noisy early in the morning first day. Front desk took care of the following days!
A
Great place to stay. Great value for being right n the beach.
It was a beautiful view, very clean.
Clean and very friendly staff
Like : Proximity to beach and restaurant. Dislike: Check in took too long.
Do not be bamboozled!!! The rooms are equivalent to MOTEL in the US. They also have a no guest policy that didn’t sit well with me after paying $600 for a room that didn’t even have a microwave, fridge, working television or HOT water first thing the morning. I will never stay here again.
Rather expensive. Barceló in cancun is cheaper and includes all meals and drinks Playa Bonita is good and clean but not a wow hotel. Beach right in front but there are no shaded areas except for 3 umbrellas by swimming pool Security bad as some kids were loudly singing at 4 am and would not let guests sleep.
The room had a great view of the water. The meals we had were very good. Liked the breakfast buffet. the omletts were delicious.
Beds were very uncomfortable and the yelling of the kids up and down the hallway all hours of the night
Peaceful Can walk for miles on the beach right out your back door.Walked to town on the beach twice.Property seemed well secure.No worries.
Our room was attractive and comfortable. It had an ocean view, which some of the front rooms don't have. We spent a couple of mornings on the Malecon, which is the touristy area of town. We went over to Cholla Bay and went to the Biosphere Park. The only other things to do there are water sports. Our hotel's location was outside of town, and away from the condo section. It was perfect for relaxing away from the crowds. It's on "Sandy Beach", which is a descriptive name. Most of the rest of the area seem to be rocky beaches. I would pick this hotel again because of its location. The staff was very helpful.
Excellent service, friendly staff, delicious food at the restaurant
Very nice stay . Will be back .
Located in Bella Vista, Playa Bonita is adjacent to Bonita Beach and within 2 miles (3 km) of Rodeo Drive Cholla Mall Curios. This 124-room, 3-star hotel has 2 outdoor pools along with a full-service spa and a restaurant.
Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. For your convenience, a continental breakfast is served each morning for a fee.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Balconies or patios, private yards, and free local calls are also available.
At Playa Bonita, guests have access to a full-service spa, 2 outdoor pools, and free WiFi in public areas. Free parking is available if you drive. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. Other amenities at this beach hotel include a spa tub, a business center, and coffee/tea in a common area.
Honest advertizing. Previously to this trip i went to Miami, stayed at one of the "prestige 4 star resort hotels" and booked an ocean view room but got an alley view with an explanation from the reception clerk that those rooms are for the VIP guests that come often to the hotel?! Imaggine that, you pay extra to get that humiliating answer. Compared to Miami resort facilities where electricity wires where hanging exposed on the wall and and ficticious overcharges on my credit card by the hotel that were not on my final bill receipt Playa Bonita Hotel acounting did not rip me off.Save your money and skip Miami. Playa Bonita Resort n Puerto Penasco Mexico has more to offer. Loved the sea food restaurant next to the property. Wish I stayed longer.
Beautiful beach and resaturant next door. Didn't like being placed on ground floor directly across from hot tub. Lack of privacy.
Thank you so much for your comments, we look forward to placing you on a different floor for your next stay!
Bathroom lights didn't work and hot water was not working too
This issue was not reported to the front desk staff during your stay, otherwise they would have sent maintenance to repair it.
HORRIBLE Customer Service! This WAS our to go location in Rocky Point, but now I have to find another location. Check-In & Check-Out is not fast or easy. Front Desk was rude and don't care about their guest. When we checked out they told us to wait in their waiting area while someone went to check that the room was in good condition so our card wouldn't be charged any additional fees. We waited about 15 minutes and nothing. I walk over to the front desk and the lady who checked us out said "Ooo, you guys are still here, I thought you left. You guys can leave, your room is good." That is not the check-out any guest wants when leaving a vacation. They take a scan copy of your credit card and make you hand write it in your check in papers so not sure why the hassle of having you wait. They need a better manager or management system. That's why they have HUGE check-in & check-out lines. The rooms were dirty. Our bed had sand on it. The bathroom had mold in the sink and shower had grains of sand on it. I asked housekeeping for clean towels and I was told they didn't have any clean towels but she could go ask if they were any available. The room we got was in the 1st floor right by the entrance door. We probably got the worst room they had. Very loud!!! We heard all the partying going on outside our door. I love this place because it's right in front of the ocean good parking and easy to get to. But this time was the worst experience I've had in the 15 years I have been
We sincerely do apologize for the situation and appreciate you for taking the time to leave your comments. These are very important for us, since we are always looking to improve our services and provide you with a better experience.
Great value!
Gracias por su preferencia!
Currently much reconstruction occurring.
David, currently we are under a remodelling process during this off -season. We apologize any inconvenience this may cause, as this is to offer the best quality service and comfort.
My room was next to a cleaning room and was noisy early in the morning first day. Front desk took care of the following days!
Felipe thank you for your visit and comments!
A
Gracias por tomar el tiempo de calificarnos, nos gustaría conocer sus comentarios para poder mejorar,
Great place to stay. Great value for being right n the beach.
Robert, Thank you for your comments and review. See you next time!
It was a beautiful view, very clean.
Karla, muchísimas gracias por sus comentarios. Estos son muy importantes para nosotros!
Thank you very much for your comments, we are pleased to hear that you had a good experience with us and we wish to see you soon!