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Hotel Surf Olas Altas

3.0 out of 5.0

Recent guest reviews

We stayed there for a week with a group traveling on a medical mission trip to the towns more inland. The staff and management were very accommodating. When some of our group caught some large fish their kitchen staff prepared them for the group and it was delicious. Their meeting room was comfortable.

The hotel is in a perfect location at the heart of the Zicatela area, and directly across from a dozen or so beautiful, tropical beach front bars. It is a 45 minute walk from the La Punta village hippy area, and about a half hour's walk from the Adoquine tourist strip, or a 35 peso cab from either, so close to other things of interest. If you book in advance you can get a better rate than they offer in the hotel. The air conditioner is a little tricky, make sure they explain it to you if you are having trouble (it isn't broken, the settings are just weird). Ours got so cold at night, it actually caused the window to break, as it is just so, so hot outside in Puerto Escondido. The staff is very friendly and helpful, the room cleanings are great and respectful of your stuff. The pool isn't quite as pictured, but it gets sun during the day and has good seating in the shade. There are poolside bars, but they didn't open at all when we were there. Still, you can get drinks from the Oxxo next door or order them from the restaurant bar, which is always open. Nice lobby with seating if you are tired of the room and want to be at the hotel. Elevator doesn't always work, so call ahead if you have mobility issues. A good choice all in all.

This small hotel is just a half block off the main street along Playa Zicatella but those few steps make all the difference. This truly is an oasis with a beautiful garden and nice clean pool. The rooms are smallish but comfortable with great beds and they are kept very clean. There is a well equipped communal kitchen good for making breakfast if you are so inclined. You can get beer and juice from the fridge on the honour system. There is no air conditioning but the fans are good and the hotel does a good job at keeping the mosquitoes under control. The Wifi comes and goes (like most places in Puerto Escondido) The live-in hosts are friendly and helpful and the layout of the hotel allows you to socialize or keep to yourself as you choose. If you like cats, they have three, one of whom will happily come and visit you in your room if you like. No credit cards so remember to have cash for check-out.

We were looking for a night away and change of pace while visiting Puerto and this was a good choice for us. Comfortable rooms, nice pool, and centrally located to walk to many places to shop, eat, and watch the sunset

The normal rate is at least double of what it is posted. Rooms are pretty much according to their rating, tough the furniture, specially in the bathroom, is old. On top of this, service to guests is nothing but dreadful; it feels like a hotel abandoned by owners into a very inexperienced hands. Find other choices; will be easy.

Just got back and this was amazing. I just turned 50 and my friend wanted to treat me to a birthday present which was to go surfing at Puerto Escondido and stay at a nice hotel. Everything seemed fine at first a couple of days we bumped into a friend. The hotel abruptly told us he couldn't come up and visit, treating us like college kids. They tried to charge my roommate for a guest to come up and visit. Which hotel on the planet refuses to let you have a guest in the middle of the day? Nowhere but this place. My roommate had to battle out that one. They harped on us daily about paying in advance WAY before checkout even though we signed up online. We walked down a flight of stairs to get coffee and check the waves and they are all over us like buzzards unable to speak English. We said yes we will give you the credit card you already have again but we're not running right back up at 8 in the morning. Please wait. We get up and we are locked out again. Back down 3 flights of stairs and a long walk from the back. Eyes all on us like we are Isis when we walk into the lobby? Jeez, I had one beer in my room one night and was asleep every night by 11 but they keep hassling us. Room full of a mess. They don't clean. They are trying to run us out. The next morning a photographer friend comes to visit. He's in the room for 5 minutes and they call up on the phone and tell say something about an Amigo. I walk all the way down the hall back down 3 flights of stairs and say "where's the amigo?" The girl types on a translator "YOUR FRIEND MUST LEAVE." That's when I snapped. I grabbed her tabulator and told her I'm 50 years old. I'm a physician. I'm not a child. If I want a guest to stop buy I am a paying customer. He will come down when we are done looking at photos." I go back upstairs to my room and she locks me out. It's OVER! I go down and demand they bring back the English speaking person. I go through the scenarios. He apologizes for everything. I demand a refund. He assures me he will and writes a letter and I am recording on my phone. I have video and pictures of everything. He tells me that his sister is running the hotel and she's letting the anti American political sentiment impact her judgement. It's obvious the sister doesn't know what she's doing or 100% apparent she doesn't want Americans I suppose after Trump was elected. I understand but don't advertise in America, take our business and then treat us like crap. Carlos Genfico (not sure if that's how he signed his name on our promised return of money through Booking.com) told us specifically to write about our experience. Write down what happened. It may have been personal between him and his sister but at least CARLOS was helpful. The girls were purposely running us up and down the stairs, pushing all of our buttons, all while the bosses daughter had a PERSONAL POLITICAL ISSUE WITH AMERICANS. Now it all made sense. We were out, our trip ruined, got on the first plane back home and missed one of the greatest surf trips of my life. I would have moved to another hotel but to pack up my 3 surfboards and stay in the same town as that hotel was not something I could stomach. STAY AWAY FROM THIS PLACE UNTIL THE OWNERS STOP GETTING POLITICAL. The most ridiculous thing I have ever seen.

Staff was great. Room nice with a wonderful A/C. Bed was a tiny bit lumpy but comfortable overall. There were 3 of us in a room and did not feel cramped. Our balcony door didn't shut well or lock. Notified the front desk and they sent someone to inspect it right away. It was fixed in less than 20 minutes! Really great service! The pool is large and very nice. We enjoyed swimming and just relaxing. Maid service was great and didn't tardy in cleaning while we were at the beach in the mornings. This hotel is just steps away from Zicatela Beach. Very good location to shops, restaurants, etc...

I stayed at this hotel for 4 nights after leaving the Hotel Aldea de Bazar. This place is in an excellent location, right in the middle of the Zicatela strip - you have easy access to all the bars, restaurants, taxis, a currency exchange and ATMs. The rooms are average, so don't expect any luxury, but they're very tidy and clean, they have great A/C and I believe they each have two beds and a balcony as well. Apparently, the water from the sinks are also run through a filter, and the pool nearby is a nice touch. There are a few quirks that prevent me from giving the place a 5-star rating. Luckily, I had a friend with me that was fluent in Spanish, but if you don't know any Spanish then you're going to have a lot of trouble communicating with the staff at this hotel - at times I needed to pull up Google Translate to get help with small details - just a heads up if you're sensitive to these types of things. Another issue is the showers; the floors in the bathroom are completely flush and there's not a good divider between the shower and the area outside - this means that you'll have a pool of water in the bathroom after you take a shower and the entire bathroom will be slippery - I got around this by walking carefully or holding onto handles, but I definitely almost fell a few times. Also, the beds are very firm - I normally like firm beds, but just a heads up in case that's a preference that you have.

The staff is very helpful and welcoming. The rooms are clean, with balcony and air condition. The hotel has the perfect location on Playa Zicatela. Close to bars, restaurants and grocery stores. Zicatela is not the beach for swimming, but with a 5 minute taxi ride, you can find beaches perfect for snorkeling and swimming.

We have stayed here 2 times now. The first visit we left hotelito Swiss oasis as it was not what was advertized. The rooms here are clean, the beds however are so hard It was like sleeping on a cement slab. Staff can be condescending at times. The restaurant is amazing. Food is good and fresh and the staff is great especially Liz who made friends with the kids.

Av. del Morro No. 310 Puerto Escondido OAX

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Hotel Surf Olas Altas places you within 2 miles (3 km) of Principal Beach and Marinero Beach. This 60-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's on the beach and also close to Puerto Angelito Beach and Carrizalillo Beach.


Dining

Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.


Rooms

All 60 rooms feature ceiling fans and safes. Guests can expect free WiFi and flat-screen TVs. Free toiletries are also included.


Property features

Guests of Hotel Surf Olas Altas have access to an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle. Helpful staff can provide dry cleaning/laundry services and concierge services. Other amenities at this beach hotel include 2 meeting rooms, a business center, and laundry facilities.

Reviews from Trip Advisor

Trip Advisor aggregated rating

80.0% of guests recommend this hotel

Total of 92 reviews