Hotel Surf Olas Altas3.0 out of 5.0
Recent guest reviews
We were looking for a night away and change of pace while visiting Puerto and this was a good choice for us. Comfortable rooms, nice pool, and centrally located to walk to many places to shop, eat, and watch the sunset
The normal rate is at least double of what it is posted. Rooms are pretty much according to their rating, tough the furniture, specially in the bathroom, is old. On top of this, service to guests is nothing but dreadful; it feels like a hotel abandoned by owners into a very inexperienced hands. Find other choices; will be easy.
Just got back and this was amazing. I just turned 50 and my friend wanted to treat me to a birthday present which was to go surfing at Puerto Escondido and stay at a nice hotel. Everything seemed fine at first a couple of days we bumped into a friend. The hotel abruptly told us he couldn't come up and visit, treating us like college kids. They tried to charge my roommate for a guest to come up and visit. Which hotel on the planet refuses to let you have a guest in the middle of the day? Nowhere but this place. My roommate had to battle out that one. They harped on us daily about paying in advance WAY before checkout even though we signed up online. We walked down a flight of stairs to get coffee and check the waves and they are all over us like buzzards unable to speak English. We said yes we will give you the credit card you already have again but we're not running right back up at 8 in the morning. Please wait. We get up and we are locked out again. Back down 3 flights of stairs and a long walk from the back. Eyes all on us like we are Isis when we walk into the lobby? Jeez, I had one beer in my room one night and was asleep every night by 11 but they keep hassling us. Room full of a mess. They don't clean. They are trying to run us out. The next morning a photographer friend comes to visit. He's in the room for 5 minutes and they call up on the phone and tell say something about an Amigo. I walk all the way down the hall back down 3 flights of stairs and say "where's the amigo?" The girl types on a translator "YOUR FRIEND MUST LEAVE." That's when I snapped. I grabbed her tabulator and told her I'm 50 years old. I'm a physician. I'm not a child. If I want a guest to stop buy I am a paying customer. He will come down when we are done looking at photos." I go back upstairs to my room and she locks me out. It's OVER! I go down and demand they bring back the English speaking person. I go through the scenarios. He apologizes for everything. I demand a refund. He assures me he will and writes a letter and I am recording on my phone. I have video and pictures of everything. He tells me that his sister is running the hotel and she's letting the anti American political sentiment impact her judgement. It's obvious the sister doesn't know what she's doing or 100% apparent she doesn't want Americans I suppose after Trump was elected. I understand but don't advertise in America, take our business and then treat us like crap. Carlos Genfico (not sure if that's how he signed his name on our promised return of money through Booking.com) told us specifically to write about our experience. Write down what happened. It may have been personal between him and his sister but at least CARLOS was helpful. The girls were purposely running us up and down the stairs, pushing all of our buttons, all while the bosses daughter had a PERSONAL POLITICAL ISSUE WITH AMERICANS. Now it all made sense. We were out, our trip ruined, got on the first plane back home and missed one of the greatest surf trips of my life. I would have moved to another hotel but to pack up my 3 surfboards and stay in the same town as that hotel was not something I could stomach. STAY AWAY FROM THIS PLACE UNTIL THE OWNERS STOP GETTING POLITICAL. The most ridiculous thing I have ever seen.
Staff was great. Room nice with a wonderful A/C. Bed was a tiny bit lumpy but comfortable overall. There were 3 of us in a room and did not feel cramped. Our balcony door didn't shut well or lock. Notified the front desk and they sent someone to inspect it right away. It was fixed in less than 20 minutes! Really great service! The pool is large and very nice. We enjoyed swimming and just relaxing. Maid service was great and didn't tardy in cleaning while we were at the beach in the mornings. This hotel is just steps away from Zicatela Beach. Very good location to shops, restaurants, etc...
I stayed at this hotel for 4 nights after leaving the Hotel Aldea de Bazar. This place is in an excellent location, right in the middle of the Zicatela strip - you have easy access to all the bars, restaurants, taxis, a currency exchange and ATMs. The rooms are average, so don't expect any luxury, but they're very tidy and clean, they have great A/C and I believe they each have two beds and a balcony as well. Apparently, the water from the sinks are also run through a filter, and the pool nearby is a nice touch. There are a few quirks that prevent me from giving the place a 5-star rating. Luckily, I had a friend with me that was fluent in Spanish, but if you don't know any Spanish then you're going to have a lot of trouble communicating with the staff at this hotel - at times I needed to pull up Google Translate to get help with small details - just a heads up if you're sensitive to these types of things. Another issue is the showers; the floors in the bathroom are completely flush and there's not a good divider between the shower and the area outside - this means that you'll have a pool of water in the bathroom after you take a shower and the entire bathroom will be slippery - I got around this by walking carefully or holding onto handles, but I definitely almost fell a few times. Also, the beds are very firm - I normally like firm beds, but just a heads up in case that's a preference that you have.
The staff is very helpful and welcoming. The rooms are clean, with balcony and air condition. The hotel has the perfect location on Playa Zicatela. Close to bars, restaurants and grocery stores. Zicatela is not the beach for swimming, but with a 5 minute taxi ride, you can find beaches perfect for snorkeling and swimming.
We have stayed here 2 times now. The first visit we left hotelito Swiss oasis as it was not what was advertized. The rooms here are clean, the beds however are so hard It was like sleeping on a cement slab. Staff can be condescending at times. The restaurant is amazing. Food is good and fresh and the staff is great especially Liz who made friends with the kids.
I have been to Olas Altas 4 times, the main reasons being the restaurant attached to it, its relative quiet despite the closeness to the main road, and the rather large swimming pool that I had more often to myself than one would expect. As others mentioned, the staff DOES NOT speak English, but is nice. Watch out for the very slippery tiles in the showers and bedrooms, I slipped one morning with my wet feet, crashed backwards onto my right foot and acquired a nasty total demolition of most bones in it. Years later I am still recovering and cannot wear regular shoes because of 3 screws permanently imbedded in that foot. There are NO DOCTORS in Zicatela, and the local pharmacist gave me Ben Gay (!) for my grotesquely swollen and black colored foot. I needed surgery in the USA. Twice. With rehab afterwards.
A couple of us decided to do a ride to Puerto Escondido (from Bucerias). I had booked a double room with a roll-away request. Upon arrival (after 4 days on the road) we were told the room we had reserved wasn't large enough for the extra bed. The manager, Carlos, was called. He immediately handled the situation, changing us to a larger room, with no up-charge, and had a sleeper sofa brought in. That was just the beginning of a very enjoyable stay. The staff is excellent, accommodations more than acceptable (with comfortable beds) and clean. The pool area and grounds are immaculate and the laundry service is fast, efficient and reasonably priced. And above all (for motorcycle riders), the parking was secure. Will definitely stay here again!
We booked this place at the front desk the night before As we wanted a hotel right on the beach to surf as much as we could. The man took our details booked our rooms. The next morning when we arrived (4 of us carrying 3 surf boArds, 4 large suit cases) they refused to even look for our reservation details. We explained we had booked the night before here at reception but the manger (apparently her name is Marie) didn't even want to have one bar of it. She went on to try offering the rooms to us for more then what we had agreed on the night before and denied any trace of a reservation. I understand that paper work can be misplaced however these people did not even TRY to find it. They simply denied any reservtion at all!! The reception staff at this hotel are dishonest, lack integrity and honestly don't want to help you out if u need it. If you are someone who wants to stay at a hotel that has values, and will honour their reservTion, then I strongly suggest that you DO NOT STAY HERE. Their are plenty of friendly hotels that ensure your trip is spent enjoying the wonderful area. As a side note, we viewed the rooms before we booked and they were pretty basic and overrated. The one good thing about this place is the location. That is all.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Free airport shuttle
Located within 2 miles (3 km) of Downtown Puerto Escondido, Hotel Surf Olas Altas places you within a few miles (5 km) of Puerto Angelito Beach. This 60-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. It's on the beach and also close to Carrizalillo Beach and Bacocho Beach.
Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with breakfast, available for a fee.
All 60 rooms feature ceiling fans and safes. Guests can expect free WiFi and flat-screen TVs. Free toiletries are also included.
Guests of Hotel Surf Olas Altas have access to an outdoor pool, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle. Helpful staff can provide dry cleaning/laundry services and concierge services. Other amenities at this beach hotel include 2 meeting rooms, a business center, and laundry facilities.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 89 reviews