Hotel Surf Olas Altas

Staff was great. Room nice with a wonderful A/C. Bed was a tiny bit lumpy but comfortable overall. There were 3 of us in a room and did not feel cramped. Our balcony door didn't shut well or lock. Notified the front desk and they sent someone to inspect it right away. It was fixed in less than 20 minutes! Really great service! The pool is large and very nice. We enjoyed swimming and just relaxing. Maid service was great and didn't tardy in cleaning while we were at the beach in the mornings. This hotel is just steps away from Zicatela Beach. Very good location to shops, restaurants, etc...

I stayed at this hotel for 4 nights after leaving the Hotel Aldea de Bazar. This place is in an excellent location, right in the middle of the Zicatela strip - you have easy access to all the bars, restaurants, taxis, a currency exchange and ATMs. The rooms are average, so don't expect any luxury, but they're very tidy and clean, they have great A/C and I believe they each have two beds and a balcony as well. Apparently, the water from the sinks are also run through a filter, and the pool nearby is a nice touch. There are a few quirks that prevent me from giving the place a 5-star rating. Luckily, I had a friend with me that was fluent in Spanish, but if you don't know any Spanish then you're going to have a lot of trouble communicating with the staff at this hotel - at times I needed to pull up Google Translate to get help with small details - just a heads up if you're sensitive to these types of things. Another issue is the showers; the floors in the bathroom are completely flush and there's not a good divider between the shower and the area outside - this means that you'll have a pool of water in the bathroom after you take a shower and the entire bathroom will be slippery - I got around this by walking carefully or holding onto handles, but I definitely almost fell a few times. Also, the beds are very firm - I normally like firm beds, but just a heads up in case that's a preference that you have.

The staff is very helpful and welcoming. The rooms are clean, with balcony and air condition. The hotel has the perfect location on Playa Zicatela. Close to bars, restaurants and grocery stores. Zicatela is not the beach for swimming, but with a 5 minute taxi ride, you can find beaches perfect for snorkeling and swimming.

We have stayed here 2 times now. The first visit we left hotelito Swiss oasis as it was not what was advertized. The rooms here are clean, the beds however are so hard It was like sleeping on a cement slab. Staff can be condescending at times. The restaurant is amazing. Food is good and fresh and the staff is great especially Liz who made friends with the kids.

I have been to Olas Altas 4 times, the main reasons being the restaurant attached to it, its relative quiet despite the closeness to the main road, and the rather large swimming pool that I had more often to myself than one would expect. As others mentioned, the staff DOES NOT speak English, but is nice. Watch out for the very slippery tiles in the showers and bedrooms, I slipped one morning with my wet feet, crashed backwards onto my right foot and acquired a nasty total demolition of most bones in it. Years later I am still recovering and cannot wear regular shoes because of 3 screws permanently imbedded in that foot. There are NO DOCTORS in Zicatela, and the local pharmacist gave me Ben Gay (!) for my grotesquely swollen and black colored foot. I needed surgery in the USA. Twice. With rehab afterwards.

A couple of us decided to do a ride to Puerto Escondido (from Bucerias). I had booked a double room with a roll-away request. Upon arrival (after 4 days on the road) we were told the room we had reserved wasn't large enough for the extra bed. The manager, Carlos, was called. He immediately handled the situation, changing us to a larger room, with no up-charge, and had a sleeper sofa brought in. That was just the beginning of a very enjoyable stay. The staff is excellent, accommodations more than acceptable (with comfortable beds) and clean. The pool area and grounds are immaculate and the laundry service is fast, efficient and reasonably priced. And above all (for motorcycle riders), the parking was secure. Will definitely stay here again!

We booked this place at the front desk the night before As we wanted a hotel right on the beach to surf as much as we could. The man took our details booked our rooms. The next morning when we arrived (4 of us carrying 3 surf boArds, 4 large suit cases) they refused to even look for our reservation details. We explained we had booked the night before here at reception but the manger (apparently her name is Marie) didn't even want to have one bar of it. She went on to try offering the rooms to us for more then what we had agreed on the night before and denied any trace of a reservation. I understand that paper work can be misplaced however these people did not even TRY to find it. They simply denied any reservtion at all!! The reception staff at this hotel are dishonest, lack integrity and honestly don't want to help you out if u need it. If you are someone who wants to stay at a hotel that has values, and will honour their reservTion, then I strongly suggest that you DO NOT STAY HERE. Their are plenty of friendly hotels that ensure your trip is spent enjoying the wonderful area. As a side note, we viewed the rooms before we booked and they were pretty basic and overrated. The one good thing about this place is the location. That is all.

This is a very simple hotel. No luxury, no little details. However is clean and cheap. Great for the people that want to enjoy the nighlife in Zicatela. If you are looking for a quiet zone... this is not the place. Is sourrounded by bars and nightclubs. Consider that internet service in Puerto is really bad. Not even with the hotel wifi you will get signal.

This mid range hotel is in a fantastic location on the main strip and opposite the beach in Playa Zicatela. It is surrounded by a variety of great restaurants and the surf break is directly across the road. We were given a free drink on arrival. There is a large tiled pool down the side of the hotel (although has no bar or music). The staff were very helpful with our luggage however did not speak or did not want to try to understand any English and we found this frustrating when trying to check in or ask for any help. The room was clean and large with a TV. The air conditioning did not work. Unfortunately there was a bright street light left all night outside our ground floor room which kept us awake all night. There are no doonas or even light blankets just sheets on the beds. Overall this hotel is not bad if you are after a great location with clean and basic rooms, but it is not particularly cheap so we expected a little more.