Hotel Suites Villasol3.0 out of 5.0
Recent guest reviews
I spent 3 nights here and there were some good parts, bad parts and ugly parts: The good: The beach club that is included with this resort is beautiful and has great service. The swimming pool onsite is also nice, as is the food at the hotel restaurant. The bad: When we arrived on Friday afternoon, they stuck us in a back corner room with a view of street construction, a phone that didn't work, a broken air conditioner (which is vital), stained furniture and a restroom without towels or shampoo. When we complained to the front desk the women that worked there were extremely rude and disregarded everything we told them. We had to speak to two other people before finally getting a better room. The ugly: There is no WiFi in the rooms, and the WiFi that is supposed to work in the common areas (lobby and pool area) only worked one of the three days we were there (False Advertising).... that along with the attitude at the front desk and the furniture really made me feel frustrated
Good family hotel for Puerto Escondido Standards. Never forget it is 3 stars so don't expect premium service. It has hot water, rooms are clean and food is very good for a 3 star hotel. The beach club is great and has a delicious restaurant. Very close to the airport. Take taxis outside the airport (35 pesos) vs. taxis inside (250 pesos). Puerto Escondido is a surf spot so the beach is not an option for kids.
For the second year, we enjoyed and relaxed at the Villasol Beach Club (Club de Playa Villasol) Purchasing a very reasonable membership (we rent a bungalow on Zicatela Beach), we took advantages of the beautiful facilities several times a week from January-March. From the Managers to the pool waiters, the chefs and the receptionists, we encountered friendly, personable and professional service. The pools and swim up bar are always pristine, and the new bathroom facilities are both comfortable and hygienic. The food and drinks are outstanding! Of course, we love Happy Hour. And the view of the beach and ocean is fabulous. The only thing that was not wonderful were the lounges beside the pool, which have been stretched beyond comfort. Hopefully we will see new and improved ones soon! See you next year Friends!
Staying in a condo in town, we didn't have access to a beach directly, so we decided to try the beach club here. It was quick taxi ride, to arrive at the beautiful resort grounds. We arrived early and were able to get a couple lounge chairs by the pool. There is obviously a lot of people playing the towel game here, because almost every one was already taken. As we settled in for the day, an older couple came beside us to their toweled loungers. They obviously don't like the day users of the beach club, since we were immediately called interlopers, and they spoke to others around us as if we were deaf to their comments. Now day users do pay for the use of the loungers, 100 pesos each per day. We tried the pool only to cool off since the ocean was very rough, but the pool was very murky and we did see others leave because they wouldn't use the pool. The beach is amazing, long for walks and the sound of the surf was soothing for naps. We got pool side drink service that was pretty good, but we were told not to eat pool side, its best to eat in the restaurant which we did. Later in the am they set up the beach front chairs and hammock's, these are quickly snapped up, esp. by the couple who called us interlopers. I don't think the resort should allow users to hold chairs, loungers and hammock's , maybe one thing at a time. But people are actually clipping signs on things that say this is mine! And if you move the sign when they are not using the hammock, then they will call staff and have you removed from the club. So I don't know if this preferential treatment is for hotel guests only, but if people are paying to use a lounger, and still spending $$$, then we should all have the same use of the chairs.
I booked King rooms with balcony, but was not granted with it. It is not like I booked the rooms a week before, but I booked it at least 4 months prior to our arrival date. However, the rooms that we got was not bad. Comfy bed - 7/10, clean rooms - 7/10, clean bathroom - 6/10. I guess to sum it all up, the rooms are perfect after a long day spending in the beach. So it was not that bad at all. Breakfast is included, BUT only selected ones. Breakfast would be 5/10. The best part of staying in this hotel is their amenities. They have a club house right next to the beach with a pool bar (shuttle are available, probably 10th of a mile away from the hotel). Clean, yes. Drinks are OK. Food is JUST OK. But overall, I enjoyed my stay here. Beach, sun and sand makes me happy and relaxed.
This is our first trip to Mexico. Puerto Escondido is such a beautiful are, with something for everyone. The hotel itself is very clean, and the staff are wonderful. There is a beautiful pool in the center court, and another pool down at the ocean edge with an amazing beach(this has a shuttle that will take you back and forth from 10 am. to 6 p.m.. Watch out for the surf there, it can be tricky. There is food offered at both the on site location and the remote location, but service is not very fast. We learned the quirks and worked around them, so that was okay. Our room is in the older part of the hotel, bottom floor because my husband has difficulty with too many stairs. These rooms are very plain, and without much storage. A small hanging rack and three small drawers. There are no hand towels, face cloths offered in the room, and we did have a couple of days that no bath towels were left. There also seemed to be a problem with beach towels, so we left ours to dry in the room, rather than not have one. My big concern about the hotel is that it is under construction, with banging, and thrashing going on all day...at the pool, in the room, it is very loud. Complaints seem to fall on deaf ears. We were staying for 10 days, so you can imagine it is very annoying. Taxis are readily available to take you anywhere...and the exchange for our American dollar was amazing. With a few things changed, this could be excellent.
The hotel was excellent, the bed comfortable, room clean and an amazing view from our balcony. They upgraded us as per our email request and it was very appreciated. The service from the front desk to the housekeeping was great and while there was a slight language barrier, nothing was missed. The beach club was the high point for us as it was beautiful to lay there and watch the beach. The hotel shuttle was perfect, the walk down the hill was fine but back up sometimes a wee bit too hot. It ran right until 6:00 which suited us perfectly. The only downfall I could see was that the doors are old style lock and key so people would slam their doors rather than use the key to lock it. Even the construction noise wasn't bad. It did not bother us at all and appears the hotel is working on constant improvements. Overall, I would go there again and maybe for a longer stay as well.
Hotel is very pretty and clean & the workers are nice. ---Hotel is VERY NOISY with construction that is worse during the day but right now (5:15 pm) I'm hearing construction noise also. Sunday they were constantly hammering until 6 Pm. --When we booked it said breakfast was included in the price and right now, on trip advisor says "BREAKFAST IS INCLUDED". We are getting charged so we asked a manager who said it's not included anymore. PLEASE CORRECT THE LISTING. --The beach is very close (< 1mile) away, has a nice pool with lots of chairs but you need to take a taxi or the hotel shuttle (starts at 10 ends at 3pm, I think). There's also a pool in hotel courtyard - very nice. There seems to be a beach towel shortage, couldn't get any day 1 so we are just bringing them back to the room to reuse them. P.E. is known for having great waves, surf is very rough and the ocean is warm & beautiful, just be prepared. ---The room is very basic. TV, remote controlled Ac, stand up shower, a few outlets. There is only one closet for hanging clothes, no other shelves or dressers for holding items. A shelving unit would be a nice addition. ---For disabled folks, Mexico in general isn't a great place to go if you require a wheelchair, and this hotel is the same. There are lots of steps, some have steep ramps beside them. -- Puerto E. is gorgeous and the people are friendly and nice. The taxis are very inexpensive as is the food. -- There is a hotel restaurant on site and also one at the beach club open for lunch (and dinner Fridays). The food has been hit or miss.
Desk: not very helpful, not great attitude Bar/restaurant staff: extremely nice and friendly Breakfast: Excellent buffet choice every morning Bedrooms: OK. Sort of spartan. No chairs to sit. No shelves or closet, just a hanging bar. Room service: forgot to bring fresh towels couple days. Pool: not as large as it seems in the pics Location: Good. Away from the crowds and noice downtown. Twenty minute walk to main bay, and 15 to a most beautiful beach (Carrizalillo)
The good parts: Hotel Villasol is situated in a quiet neighbourhood outside of the slightly down at heel main strip of Playa Zicatela, about 5 minutes by plentiful & cheap taxis. There are glimpses of the Pacific from some parts of the property and the gardens and pool area are well maintained. The young staff are friendly and keen to help where they can. The beach club is located on a very nice beach & Villasol runs half hourly shuttles between the hotel and the beach club. However unfortunately there are also some not so good parts. Its not apparent from the website but there is a very big difference in room quality between rooms without a balcony and those with. Make sure you get an upper level room with a balcony. Its very much worth the extra MXP200 per night. There are a few odd things about this place. We were told they have fewer beach towels than guests so they are always in short supply. Room service is very late in the day so beware if you have returned from a day at the beach expecting a tidy room. Beautiful sunsets are a feature of this part of the Pacific Coast. Unfortunately the beach club and the shuttle shut down before sunset so we enjoyed marageritas and the sunsets elsewhere. (Nearby Villa Cazaralillo is spectacular for this). On checking in Villasol they took a deposit on my credit card but booking anything to our room seemed extraordinarily difficult each tme I tried. You need to carry cash at all times. Also make sure you keep all your receipts - the hotel system runs well behind so like us you may be challenged after checking out whether you have in fact paid up. Maybe they've had a fraud problem in the past but its not an attitude I've ever come across before in 35 years of travel. This could be a great hotel. The junior staff try really hard - they just badly need some good systems and a bit of good leadership.
- Free WiFi in public areas
- Free parking
- Onsite dining
- 2 outdoor pools
Within a short walk of Bacocho Beach, Hotel Suites Villasol is within a mile (2 km) of Carrizalillo Beach. This 86-room, 3-star hotel welcomes guests with 2 outdoor pools, 2 restaurants, and free self parking. Puerto Angelito Beach is also 1.1 mi (1.8 km) from the hotel, which is on the beach.
Enjoy dining at BUGAMBILIAS, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service. Start each morning with breakfast, served for a fee from 7 AM to 11 AM.
The 86 rooms are air-conditioned and have free bottled water and desks. Guests can expect to find 32-inch LCD TVs with cable channels. Free toiletries are also standard.
Guests staying at Hotel Suites Villasol enjoy access to 2 outdoor pools, a children's pool, and free WiFi in public areas. You can take advantage of free parking, along with an airport shuttle for MXN 450 per room roundtrip. The 24-hour front desk has multilingual staff ready to assist with concierge services, luggage storage, and securing valuables. Other amenities at this beach hotel include 4 meeting rooms, conference space, and a computer station.
Reviews from Trip Advisor
69% of guests recommend this hotelTotal of 306 reviews