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Hotel Riu Garoé

4.0 star property

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Photo gallery for Hotel Riu Garoé

Exterior
2 bars/lounges, poolside bar
Minibar, desk, blackout drapes, free rollaway beds
Bicycling
Couples treatment rooms, sauna, hot tub, steam room, hot springs

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
Doctor Celestino González Padrón, 3, Urbanización La Paz, Puerto de la Cruz, Santa Cruz de Tenerife, 38400
  • Place, Botanical Gardens
    ‪5 min walk‬
  • Place, La Paz Lookout
    ‪12 min walk‬
  • Place, Plaza del Charco
    ‪9 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪68 min drive‬

Room options

View all photos for Double Room, Balcony

Minibar, desk, blackout drapes, free rollaway beds

Double Room, Balcony

9.8 out of 10
Exceptional
(12 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

  • 269 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Double Room

Minibar, desk, blackout drapes, free rollaway beds

Double Room

9.6 out of 10
Exceptional
(4 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

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Exterior

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About the neighborhood

Puerto de la Cruz

Hotel Riu Garoé places you within a leisurely stroll of Botanical Gardens and La Paz Lookout. This 190-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi. Located centrally in Puerto de la Cruz, it's connected to a shopping center and also close to Jardin Aquatico and Sitio Litre Garden.

What's nearby

  • Botanical Gardens - 5 min walk - 0.3 miles
  • La Paz Lookout - 12 min walk - 0.7 miles
  • Martianez Shopping Centre - 15 min walk - 0.8 miles
  • Tenerife Beaches - 7 min drive - 1.9 miles
  • Plaza del Charco - 9 min drive - 1.7 miles

Getting around

  • Tenerife South Airport (TFS) - 68 min drive

Restaurants

  • ‪Hotel Teide Mar *** - ‬9 min walk
  • ‪Krombacher - ‬10 min walk
  • ‪Luna Rossa - ‬12 min walk
  • ‪Gran Torino - ‬5 min walk
  • ‪Cafeteria Mini Golf - ‬10 min walk

About this property

Hotel Riu Garoé

Guests of Hotel Riu Garoé enjoy a full-service spa, an outdoor pool, and a children's pool. For transportation, you can make use of an airport shuttle (available 24 hours) for EUR 80.00 per vehicle one-way, as well as a free area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this hot springs hotel include a gym, free WiFi in public areas, and an outdoor tennis court.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Other amenities include furnished balconies or patios, minibars, and phones.
An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA GAROE has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

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  • Breakfast included
  • All inclusive plans available
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Table tennis
  • Tennis lessons

Family friendly

  • Children's pool
  • Free area shuttle
  • Free rollaway/extra bed
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference space

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Lifeguards
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code during dinner at the restaurant, which includes long trousers for men.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Fees

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee
  • Christmas Eve gala dinner fee

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 80.00 per vehicle (one-way, maximum occupancy 7)
  • In-room safe fee: EUR 2 per day
  • Spa fee: EUR 15

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • A charge for a mandatory Christmas Eve gala dinner on December 24 is included in the total price shown.
  • A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel
Hotel Riu Garoé Puerto de la Cruz
Hotel Riu Garoé Hotel Puerto de la Cruz

Frequently asked questions

Is a free cancellation option available at Hotel Riu Garoé?

Hotel Riu Garoé offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do around Hotel Riu Garoé?

This hotel is located in Puerto de la Cruz, a short 8-minute walk from Botanical Gardens and also 12 minutes on foot from La Paz Lookout. You'll also find Jardin Aquatico and Sitio Litre Garden less than a mile away.

Will I be able to park at Hotel Riu Garoé?

Yes, there is wheelchair-accessible parking and bicycle parking available.

Is a spa located at Hotel Riu Garoé?

SPA GAROE is the hotel's spa and services include deep-tissue massages, Swedish massages, hydrotherapy, and hot springs.

Does Hotel Riu Garoé have a casino at the property?

No, Hotel Riu Garoé doesn't have a casino.

Is there an indoor pool at Hotel Riu Garoé?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Hotel Riu Garoé?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Are there hot tubs at Hotel Riu Garoé?

No, but guests can enjoy hot/mineral springs at this hotel.

Does Hotel Riu Garoé have a restaurant with a breakfast menu?

Yes, Hotel Riu Garoé has 2 restaurants, and serves breakfast for a surcharge.

Will Hotel Riu Garoé allow pets to stay for free?

No, pets aren't allowed at Hotel Riu Garoé.

Are there connecting rooms at Hotel Riu Garoé?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

How close is the airport from Hotel Riu Garoé?

The closest major airport to Hotel Riu Garoé is Santa Cruz de Tenerife (TFN-Tenerife North), which is 15.9 mi away (26 minutes by car). Another top airport is Tenerife South Airport (TFS), which is around 25.4 mi away.

Can I book a room with a balcony at Hotel Riu Garoé?

Yes, every guestroom at Hotel Riu Garoé comes with a furnished balcony/patio.

Hotel Riu Garoé Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 115 out of 157 reviews
Rating 8 - Good. 41 out of 157 reviews
Rating 6 - Okay. 1 out of 157 reviews
Rating 4 - Poor. 0 out of 157 reviews
Rating 2 - Terrible. 0 out of 157 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very large, spacious, and beautiful setup that is away enough from the really busy part of the town, but still very reachable. Everything for our stay was excellent.
Stayed 6 nights in Oct 2024
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable and clean, the toiletries provided were excellent and the staff was polite and helpful. Accommodations match the price, totally worth it.
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really wonderful stay here with our three children. Beautiful hotel and sorroundings, delicious food catering to different tastes, super friendly, helpful staff. Everything works seamlessly and smoothly and we felt really well looked after. Hope we can come back soon!
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel and staff

Can only recommend this excellent hotel. Nice room, nice facilities and nice surroundings. The quality of the food in the restaurant was surprisingly good. All staff were amazing: Professionel, serviceminded, friendly incl child friendly and smiling😊 Only some few wishes for improvement: Better quality of food in bar menu and shampoo + conditioner in the bathroom.
Stayed 7 nights in Feb 2023
Verified

10/10 Excellent

Maja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant food what is important when you are with little child. Big thanks to mr Marcos. It is great that they think on every detail so that your stay is really a pleasure.
Stayed 7 nights in Nov 2023
Verified

10/10 Excellent

Maria del Mar Velasco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities
Fenomenal
Stayed 6 nights in Jul 2024
Verified

8/10 Good

Douha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very clean resort in a beautiful neighborhood. Our room was updated and comfortable. In terms of the location, it is possible to walk to the city center within 25 min but the way back is uphill. The shuttle runs only during the day. One way taxi service is around 6 euros. We had the half board meal option. There was one buffet restaurant for all of the meals. While there was a lot of selection, the food is bland and repetitive every day. It is the same every day with minor variations. If you are staying for many days, it is better not to take the dinner. The hotel caters to mature guests. There wasn’t any music at the pool or any activities. The evening entertainment was low key. Overall, it was a nice quiet hotel in peaceful surroundings away from the center.
Stayed 7 nights in Sep 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely

Hello, this was a beautiful hotel. It is very clean and well designed. People are friendly and attentive to details. The pool area is lovely. Food is excellent; I would have preferred natural orange juice, although they have other natural juices. They had some vegetarian and gluten-free options. There is a library, a few games and the nightly entertainment was nice. The prices at the bar and buffet were very acceptable. We had a beautiful view of the ocean. Overall, this was a lovely stay!
Stayed 7 nights in Apr 2023
Verified

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a good buffet

All in all it was great. Not ideal was that the mattress was pretty worn out, something I def. would not expect from a 4* star hotel. Als were the bed sheets replaced even though we did not put the card on the bed where it says we will decide...only if we put the card on the bed the sheets will be replaced. Seems like green washing if not sticking to their sustainability rules... The buffet is good - lots of choices (great bread at breakfast) and there is always something else available (dinner), just some details: - Breakfast: Orange Juice/Drinks are at about room temperature, they could at least be cooled a little bit. Scrambled eggs are tasteless/horrible! Probably stretched and at least use a bit of salt!! - Dinner: Also partly rather tasteless, simply no spices being used. Probably target audience rather people 60+ that like it less salted etc...still it could have some more flavour! (also especially as we are in spain, a paella needs to taste line a paella). Again, overall really good, pretty warm and fresh. Recommend this hotel.
Stayed 7 nights in May 2025
Verified

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Some good, some bad but overall a welcoming stay

For a 4 star, top 100 hotel in the world, there were some experiences I had with it—good and bad. Bad: the WiFi goes in and out quite a bit. Not sure if it’s just a bad connection or too many people using it at once but it has been down for multiple times during our 8 night stay. Make sure to have some shows and movies downloaded. Bad: the shower floods easily. My wife used the handheld shower head since it spread less water onto the floor than the rainfall shower head. Whole bathroom floor is soaked if you use the rainfall head. Bad: I’m not sure if it’s the hotel or if it’s because I’m American but there was no microwave anywhere in the hotel. If you got leftovers from one of the amazing restaurants down the street, you can’t heat it back up since there’s no microwave or toaster or anything of the such in the hotel. So if you go out to eat, make sure to eat it all or trash it when you’re done. Good: the spa was absolutely fantastic. Everything was priced fairly for what you get and how long you get it for. The care of the massages and spa was unbeatable. Best spa my wife and I have ever gone to. Good: although there are no microwaves in the hotel, there is breakfast buffet from 0800-1030, an outdoor bar open after that, dinner buffet from 1815-1945 or 2015-2145, and an indoor bar with live music each night at the same time. So there’s honestly no need to eat out sometimes and worry about driving or parking. Good: the staff knows multiple languages.
Stayed 8 nights in Nov 2023
Verified

8/10 Good

Ariel

Liked: Cleanliness, amenities, property conditions & facilities
No te ponen agua o jugos en la cena para poderte vender el agua
Stayed 14 nights in Sep 2025
Verified

10/10 Excellent

Théo

Liked: Cleanliness, staff & service, property conditions & facilities
Un séjour mémorable dans un hôtel de qualité avec du personnel vraiment attentif à satisfaire nos attentes, au top
Stayed 10 nights in Jun 2025
Verified

10/10 Excellent

Jean philippe christian

Liked: Cleanliness, amenities, property conditions & facilities
Nous avons passé un super séjour en demi pension avec un personnel formidable et une restauration de qualité. Tout est fait pour nous satisfaire. Un grand merci! Nous reviendrons sûrement
Stayed 10 nights in Jun 2025
Verified

8/10 Good

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Zimmer sind sehr schön und sauber . Die Mitarbeiter sind überaus freundlich und hilfsbereit
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel encantador. Buena comida y staff muy amables

Mi marido y yo nos quedamos en el hotel para pasar un fin de semana largo a principios de mayo. El hotel esta en perfecta condiciones, todo muy limpio y las habitaciones muy modernas. El buffet espectacular en el desayuno y en la cena y habia muchisima variedad. Todo el staff del hotel son muy amables y simpáticos y nos hicieron sentir como en casa. Lo único que nos fallo fue el tiempo que hacia un pelin de frío pero aún asi pudimos relajar. La unica pena es que no haya playa cerca!
Stayed 4 nights in May 2025
Verified

8/10 Good

ENDIKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones estaban bien y el personal era amable. Además la comida también estaba buena. Una de las cosas que echamos de menos fue tener algun paseo por alrededores.
Stayed 4 nights in May 2025
Verified

10/10 Excellent

Mirja Pinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes sauberes Hotel, nicht ein Makel, Kratzer oder Ähnliches. Tolle moderne Zimmer und sehr angenehmes Farbkonzept.
Stayed 9 nights in Apr 2025
Verified

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
Alles gut
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Kai-Uwe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gepflegt, Personal in jeglichem Bereich unglaublich freundlich und zuvorkommend!
Stayed 7 nights in Apr 2025
Verified

8/10 Good

Marco

Liked: Cleanliness, staff & service
Sehr ruhig gelegene Unterkunft mit leckerem Essen. In manchen Bereichen bemerkt man, dass das Hotel bereits ins Alter gekommen ist. Es sollten die Matratzen und Bademäntel dringend ausgetauscht werden.
Stayed 8 nights in Apr 2025
Verified

10/10 Excellent

Rémi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tellement satisfait de notre sejour!!! Sport, chambre,repas,personnel... Tout est fait pour passer un bon moment. La période a dû aussi aider car pas vraiment de monde. J'y retournerai sans problème
Stayed 6 nights in Mar 2025
Verified

10/10 Excellent

amice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel calme extrêmement propre dans quartier calme en hauteur de puerto de la cruz avec facilité de se garer gratuitement autour. Personnel très serviable, souriant et poli. Les femmes de ménages, au bar, à la piscine, à l'accueil, quelques personnels au restaurant(les dames, le petit jeune, les cuistos, le responsable). Nourriture bonne, soirées agréables. Piscine avec serviettes et coussins à disposition. Possibilité d'y aller sans vraiment d'horaires de restrictions. Hôtel très beau et très arboré. Accueil très réactif pour nous changer de chambre suite à un problème dans celle initiale. Merci pour ce très agréable et reposant séjour.
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

STEFANIA

Liked: Cleanliness, staff & service, property conditions & facilities
Consiglio, ottima struttura, unica pecca un pochino fuori dal centro.
Stayed 20 nights in Aug 2024
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lhotel est tres bien et le personnel très sympathique
Stayed 14 nights in Aug 2024

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