2/10 Terrible
Erick
Traveled with family
May 5, 2025
Disliked: Staff & service, amenities, property conditions & facilities
Erick
Stayed 2 nights in May 2025
Hotel Urban
2.0 star property
Hotel with a 24-hour front desk, near Great Pyramid of Cholula
Choose dates to view prices
Photo gallery for Hotel Urban
Reviews
2.02.0 out of 10
Popular amenities
- Laundry
- 24/7 front desk
- Kitchen
- Housekeeping
- Free WiFi
Explore the area
502 C. 7 Sur, San Pedro Cholula, PUE, 72760
- Zócalo13 min walk
- Great Pyramid of Cholula17 min walk
- University of the Americas Puebla3 min drive
- Puebla, Puebla (PBC-Hermanos Serdan Intl.)17 min drive
Room options
View all photos for Standard Apartment, 4 Bedrooms
Standard Apartment, 4 Bedrooms
- Sleeps 8
- 4 Double Beds
View all photos for Standard Shared Dormitory, 1 Double Bed
Standard Shared Dormitory, 1 Double Bed
- Sleeps 2
- 1 Double Bed
View all photos for Basic Room
Basic Room
- Sleeps 2
- 1 Double Bed
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About the neighborhood
San Pedro Cholula
Located in Cholula, Hotel Urban is a leisurely stroll from sights such as La Barrica Museum and Plaza de la Concordia. This 96-room hotel welcomes guests with in-room amenities like microwaves, Smart TVs, and TVs.
What's nearby
- Zócalo - 13 min walk - 0.7 miles
- Great Pyramid of Cholula - 17 min walk - 0.9 miles
- La Virgen de los Remedios Sanctuary - 17 min walk - 0.9 miles
- University of the Americas Puebla - 3 min drive - 1.7 miles
- Angelopolis Commercial Center - 12 min drive - 7.7 miles
Getting around
- Puebla–Cholula Tourist Train Terminal - 28 min drive
- Puebla Intl. Airport (PBC) - 25 min drive
Restaurants
- Mesón las Macetitas - 3 min walk
- Cecina Lupita - 5 min walk
- Cemitas Rosita - 7 min walk
- El Jarocho - 4 min walk
- Cemitas Lupita - 7 min walk
About this property
Hotel Urban
Hotel with a 24-hour front desk, near Great Pyramid of Cholula
At Hotel Urban, guests have access to features like laundry facilities. The 24-hour front desk has staff always at the ready.
Guests can expect free WiFi and 50-inch Smart TVs with digital channels. Relax with a rainfall shower. Other standard amenities include microwaves, desks, and wardrobes or closets. Change of towels is available on request.
Languages
Spanish
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Property amenities
Internet
- Available in all rooms: Free WiFi
- In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Family friendly
- In-room microwave
- Laundry facilities
Conveniences
- 24-hour front desk
- Laundry facilities
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Housekeeping (daily)
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Area rugs in public areas
- Elevator
- Stair-free path to entrance
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
More
- 15 floors
- 3 buildings
- Built in 2020
- Smoking not allowed
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Rainfall showerhead
- Shower
- Towels provided
Entertainment
- 50-inch smart TV with digital channels
Food and drink
- Free bottled water
- Freezer
- Kitchen island
- Microwave
- Shared kitchen access
More
- Desk
- Electrical adapters
- Individual furnishings
- Laptop workspace
Policies
Check-in
Check-in start time: 12:30 PM; Check-in end time: anytime
Check-out
Check-out before 12:30 PM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
- This property doesn't allow pets or service animals
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
- Check-in: 12:30 PM
- Check-out: 12:30 PM
The front desk is open 24 hours a day.
We should mention
Details about charges, deposits, or other important information:
- This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
- Charges for extra guests may apply and vary depending on the property's policy.
- A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
- Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
- This property accepts credit cards and cash.
Additional information about polices, regulations, and more:
- No cribs or infant beds are available.
- No rollaway or extra beds are available.
Property is also known as
Urban suites
Hotel Urban Hotel
Hotel Urban San Pedro Cholula
Hotel Urban Hotel San Pedro Cholula
Frequently asked questions
Is free cancellation available at Hotel Urban?
Hotel Urban provides free cancellation on certain room rates. To learn more, take a look at the cancellation policy on our site.
What's there to do around Hotel Urban?
This hotel is situated in Cholula within a short 19-minute walk of Great Pyramid of Cholula and also 15 minutes on foot from Zócalo. You'll also find Plaza de la Concordia and La Virgen de los Remedios Sanctuary less than a mile away.
Is parking available on site at Hotel Urban?
No, there isn't parking at this hotel.
Does Hotel Urban include a casino on the premises?
No, Hotel Urban doesn't have a casino.
Will I find an indoor pool at Hotel Urban?
No, there is no indoor pool at this hotel.
What do couples enjoy most about Hotel Urban?
Couples staying at this hotel will appreciate amenities like a rainfall showerhead and a smart TV as well as a 24-hour front desk.
Are there hot tubs at Hotel Urban?
No, there isn't a spa tub at this hotel.
Does Hotel Urban have a restaurant with a breakfast menu?
No, Hotel Urban doesn't have a restaurant that serves breakfast.
Does Hotel Urban allow pets to stay for free?
No, pets and service animals aren't allowed at Hotel Urban.
Does Hotel Urban have connecting rooms?
No, this hotel doesn't feature connecting guestrooms.
How far is the airport from Hotel Urban?
The closest major airport to Hotel Urban is Puebla Intl. Airport (PBC), which is 8.9 mi away (25 minutes by car).
Can I book a room with a balcony at Hotel Urban?
No, you won't find guestrooms with balconies at Hotel Urban.
Hotel Urban Reviews
Reviews
2.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 0 out of 1 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 1 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 1 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 1 reviews
4 - Poor
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Rating 2 - Terrible. 2 out of 1 reviews
2 - Terrible
2
2.0/10
Cleanliness
4.0/10
Staff & service
4.0/10
Property conditions & facilities
Reviews
2/10 Terrible
Emmanuel
Traveled with group
Mar 21, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
Es engañosa la información, la habitaciones que reserve no estaban independientes estaban dentro un departamento. No habia papel sanitario, la limpieza pésima. Encontre cabellos en la cama, no contaba con agua el baño al inicio. Etc y por el precio fue muy caro. No recomendable.
Emmanuel
Stayed 1 night in Mar 2023