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Hotel Isabel

3.0 star property

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Photo gallery for Hotel Isabel

Courtyard view
Terrace/patio
Hallway
Handrails in hallways
In-room safe, blackout drapes, iron/ironing board, free WiFi

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View in a map
5 PONIENTE 125 COL. CENTRO, Puebla, PUE, 72000
  • Place, Zócalo de Puebla
    ‪3 min walk‬
  • Place, Puebla Cathedral
    ‪3 min walk‬
  • Place, Los Sapos Bazaar
    ‪7 min walk‬
  • Airport, Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    ‪56 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed, Courtyard View

Standard Double Room, 1 Double Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 1 Double Bed, Courtyard View

9.4 out of 10
Exceptional
(54 reviews)
  • 194 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Courtyard View

Standard Double Room, 2 Double Beds, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Standard Double Room, 2 Double Beds, Courtyard View

9.2 out of 10
Wonderful
(60 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 King Bed, Courtyard View

Superior Room, 1 King Bed, Courtyard View | In-room safe, blackout drapes, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Courtyard View

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Double Beds, Courtyard View

View from room

Deluxe Room, 2 Double Beds, Courtyard View

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

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About the neighborhood

Puebla

Located in Puebla Historic Center, Hotel Isabel is next to Zócalo de Puebla and Bello Museum. This 3-star hotel has 44 guestrooms and offers conveniences like a bar/lounge, free in-room WiFi, and free valet parking.

What's nearby

  • Zócalo de Puebla - 3 min walk - 0.2 miles
  • Puebla Cathedral - 3 min walk - 0.2 miles
  • Amparo Museum - 5 min walk - 0.3 miles
  • Los Sapos Bazaar - 7 min walk - 0.4 miles
  • Puebla Convention Center - 15 min walk - 0.8 miles

Getting around

  • Puebla–Cholula Tourist Train Terminal - 9 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪El Mural de los Poblanos - ‬2 min walk
  • ‪Profética - Casa de la Lectura - ‬2 min walk
  • ‪Comal Cocina de Antojo - ‬2 min walk
  • ‪Attico 303 - ‬2 min walk
  • ‪Tacos Tony - ‬2 min walk

About this property

Hotel Isabel

Hotel Isabel features a gym, free WiFi in public areas, and a business center. If you plan to drive, free valet parking is available. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this family-friendly hotel include a meeting room, an arcade/game room, and a terrace.
47-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Other standard amenities include safes and phones.
Recreational amenities at the hotel include a fitness center.

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Exterior
NH Puebla Centro Histórico
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  • Restaurant
  • Air conditioning
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available 8:30 AM to 11:00 AM for a fee: MXN 170 for adults and MXN 150 for children
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Foosball table
  • Gym
  • Table tennis

Family friendly

  • Arcade/game room
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately MXN 170 for adults and MXN 150 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Hotel Isabel Puebla
Hotel Hotel Isabel Puebla
Puebla Hotel Isabel Hotel
Hotel Hotel Isabel
Isabel Puebla
Isabel
Hotel Isabel Hotel
Hotel Isabel Puebla
Hotel Isabel Hotel Puebla

Frequently asked questions

Are free cancellation options available at Hotel Isabel?

Hotel Isabel provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Isabel?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Hotel Isabel on Jun 1, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around Hotel Isabel?

This hotel is situated in Puebla Historic Center, just steps from Zócalo de Puebla and Profetica, and within a short walk of Palafoxiana Library. You'll also find Amparo Museum and Los Sapos Bazaar less than a mile away.

Is there parking available at Hotel Isabel?

Yes, valet, extended, and self parking are free at the hotel.

Does Hotel Isabel include a casino on the premises?

No, Hotel Isabel doesn't have a casino.

Will I find an indoor pool at Hotel Isabel?

No, there is no indoor pool at this hotel.

Is Hotel Isabel a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like a bar/lounge plus some guestrooms include a private hot tub and a courtyard view.

Are there hot tubs at Hotel Isabel?

No, but some guestrooms at this hotel feature jetted bathtubs.

Does Hotel Isabel have a restaurant with a breakfast menu?

Yes, Hotel Isabel serves a full breakfast each morning for a surcharge from its snack bar.

Will Hotel Isabel allow pets to stay free of charge?

No, pets aren't allowed at Hotel Isabel.

Are there connecting rooms at Hotel Isabel?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel Isabel?

The closest major airport to Hotel Isabel is Puebla Intl. Airport (PBC), which is 22.7 mi away (44 minutes by car).

Are there rooms with balconies at Hotel Isabel?

No, you won't find guestrooms with balconies at Hotel Isabel.

Hotel Isabel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 675 out of 1003 reviews
Rating 8 - Good. 219 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 18 out of 1003 reviews
Rating 2 - Terrible. 24 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, excellent location, clean and safe, friendly staff.
Stayed 2 nights in Mar 2026

8/10 Good

Enrique

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and comfortable place.
Stayed 1 night in Feb 2026

10/10 Excellent

Clara

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
yes rooms were clean staff very nice
Stayed 2 nights in Jan 2026

8/10 Good

Zenaido

Stayed 1 night in Jan 2026

6/10 Okay

Leslie, Lake Country

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was spacious, clean and comfortable. Strong wifi in the room. The hotel itself is in an excellent location for exploring the Centro area, situated close to museums, restaurants and shopping. My only complaint relates to interior noise. The hotel inner courtyard has hard surfaces of tile and stone, which tend to reflect and transmit sound. Staff working late at night, or other guests coming and going (particularly if they aren’t modulating their voices) I found to be loud and disruptive in my room.
Bedroom
Bathroom
Stayed 3 nights in Jan 2026

10/10 Excellent

Abraham

Stayed 1 night in Jan 2026

10/10 Excellent

Erica

Stayed 3 nights in Jan 2026

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities
Great friendly staff!
Stayed 4 nights in Jan 2026

8/10 Good

Kemper

Liked: Cleanliness, staff & service
Disliked: Amenities
Everyone was so nice. The room and all was clean. It did smell strongly of caulking that had not cured but that went away after the first night. No soaps or conditioners in the shower bottles.
Stayed 3 nights in Jan 2026

10/10 Excellent

Ming

Liked: Cleanliness, staff & service, amenities
The location was perfect and the staff was friendly. The room was clean and the Wi-Fi was adequate. Great value.
Stayed 1 night in Jan 2026

6/10 Okay

Pedro

Traveled with family
Relly need to replace worn towels
Stayed 1 night in Dec 2025

8/10 Good

Adrian, Santa Barbara

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not spotless, but generally well kept. Staff is very friendly and attentive.
Stayed 6 nights in Dec 2025

10/10 Excellent

Juan, toledo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the closeness to everything and food options around the area. Staff was very attentive to mine and my elderly mothers needs. Will definitely be back
Stayed 4 nights in Dec 2025

10/10 Excellent

anayeli

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrace has amazing views, staff was more than inc
Stayed 4 nights in Nov 2025

10/10 Excellent

Ana

Stayed 1 night in Dec 2025

6/10 Okay

Linnea

Liked: Staff & service
Disliked: Cleanliness
Front staff at the hotel are very nice, the guy that worked during our stay took such good care of us! The hotel is a little bit noisy depending on which room you have and sadly we got bed bugs in room nr 9. Front staff immediately moved us to another room, closed the room off and took in sanitation service. They also helped with facilitating laundry (but we had to pay ourselves).
Stayed 2 nights in Dec 2025

8/10 Good

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Not enough parking
Stayed 1 night in Nov 2025

10/10 Excellent

Maria Eugenia

Stayed 1 night in Dec 2025

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
My hotel room was not as clean as it could be. I knew from the pictures online that the rooms were dark, and that proved to be accurate. The staff was wonderful, however, and it was a fair price for what I received.
Stayed 3 nights in Nov 2025

6/10 Okay

Yvette

The location was great, walking distance to plaza. The only thing is that the room was not the cleanest. We had to get new bedding bev
Stayed 2 nights in Nov 2025

10/10 Excellent

Aidee Teresita

Stayed 1 night in Nov 2025

10/10 Excellent

Claudia

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and close to downtown.
Stayed 3 nights in Nov 2025

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, amenities
Quedamos enamorados de este lugar. Cómodo, limpio, buena atención, restaurante con menu buenísimo, atención excelente, céntrico y el precio justo para nuestro presupuesto. Gracias por su atención!
Stayed 2 nights in Nov 2025

10/10 Excellent

Gerardo

Stayed 1 night in Nov 2025

10/10 Excellent

Gerardo

Stayed 2 nights in Nov 2025

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